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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
149
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user elaynev
1 review
3 helpful votes
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July 10th, 2017

There was a pair of jeans advertised incorrectly. Once I recieved them and realized that I was deceived I disputed it. They requested pictures and thst didn't work. They denied my claim. This sight sucks! I gave it a 1 one because it made me rate it!

Thumbnail of user bethw126
1 review
7 helpful votes
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July 1st, 2018

Poshmark has easy streamline listings but then to sell something you have share and join parties, its confussing (why would you not post how to videos to clearly show how to properly participate in a site like yours!?!) I have tried watching you tube videos on the process of participation, but none of them are very good. I guess if you are someone who wants to share yours and other sellers items all over social media and join parties to advertise/share your items daily, maybe this site will work for you, but if you arent a social media guru or have a life outside your phone, this isnt likely a good selling site for you!

Thumbnail of user ruthw45
Ruth W.
1 review
8 helpful votes
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October 22nd, 2017

Bought a NorthCrest wool sweater that I had an identical one already in a different color. When the posh sweater came it was obviously inappropriately washed, several inches smaller, too tight in the sleeves to wear, and stunk like an old smoked-in hotel room. Took pictures of the sweater laying on top of mine with identical labels showing and obviously much smaller. Posh said the sweater was not misrepresented and that I should have asked for measurements. Ri-i-i-ight. I guess you need to ask if the garments reeks too. Wouldn't even feel good about giving it to Goodwill. Lesson learned. First and last time I'll use Poshmark.

Thumbnail of user ashleyr98
1 review
13 helpful votes
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February 22nd, 2017

I ordered an item back on January 30th. The seller sent me the wrong item. I immediately started a claim and finally got the ok to mail the item back. I shipped the item on February 10th and here it is 12 days later (using 1-3 day shipping), and the package is lost. I have emailed poshmark over a week ago with no response. I have called the post office that the item is at with no luck. I have also messaged the seller a few times in the comments of the item and she will not cooperate. I am currently out $95 with no idea what to do. I will not be buying from the site again, and if I don't hear something within a couple days I will be reporting them to my credit card company!

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Thumbnail of user jennifers4327
1 review
0 helpful votes
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June 25th, 2022
Verified purchase

Posting had blatantly lied about size on tag and Poshmark customer service would not send return slip. Would only send $5 off which isn't even 50% of shipping costs.

Tip for consumers:
Don’t use the site

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Value
Shipping
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Thumbnail of user kohrym
1 review
3 helpful votes
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January 13th, 2023

I've had so many luxury goods stolen even after providing Poshmark with receipts and posting there are no returns or refunds on luxury goods. I had a person buy a Versace Jacket, a Balenciaga sweater and an All Saints Leather jacket (that I provided receipts for) say it was counterfeit. This was a week of me sending Poshmark proof of purchase and they still let them make the "return."
They returned an empty box and when I messaged Poshmark about it they told me they wouldn't do anything as I was selling counterfeit items. WTF!

Tip for consumers:
Don’t sell luxury goods on here. Know that Ooshmark takes out a ton of money. Free shipping equals 10+ day wait.

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Thumbnail of user deek61
1 review
7 helpful votes
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August 7th, 2017

I saw a beautiful hat and bought it from Poshmark, but when it arrived it was neither the same material or color as advertised, so I attempted to return it and I could not get any help, more of a Oh Well attitude... Buyer Beware, particularly when buying from Poshmark

Thumbnail of user jennaj28
1 review
11 helpful votes
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May 30th, 2019

I shopped around a lot and finally found what I was looking for on poshmark. Seller accepted my offer and I paid with credit card. The next day she cancelled the order. NO correspondence from the seller and NO way to get ahold of her. In the mean time they still have my money... waiting for a refund. WILL NEVER SHOP HERE AGAIN!

Thumbnail of user jessicad128
1 review
4 helpful votes
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July 16th, 2017

Horrible... absolutely horrible. I placed an order and heard nothing for almost two weeks. Finally, I cancelled it and it says oh it has already shipped. Would have thought I would have had within a week since it already shipped. We'll now I'm on vacation and supposedly it just got there and I'm suppose to ship it back within 48. I'm livid because now I'm getting screwed over and have to change my schedule around just to meet with them. It shouldn't have taken this long for this item. This is an absolutely ridiculous app for clothes... don't expect your stuff on time, don't expect them to work with you, don't expect good service, and don't expect to get your money's worth. Atleast with wish (another buying app) I could send it back on my schedule, but no this app doesn't care to understand... they only care about getting their money or $#*! back.

Thumbnail of user georgiannaf2
1 review
1 helpful vote
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August 6th, 2022

Buyer Beware! Shop elsewhere. This site is like some bad pyramid scheme. They don't tell you on website that what you buy you will basically HAVE to keep unless it's a totally different item then described. So if it's the size and color advertised it's yours even if it doesn't fit or is really cheap fabric etc. Their return policy is designed to help these "private" sellers so you have to request a review and the return request rarely accepted. Horrible customer service from PM!

I bought 2 red dresses for an event. Both were from different sellers and each one was super cheap material and not worth prices I paid. Neither fit me. One arrived 12 days after I bought - 4 days AFTER the event. The other arrived 5 days after I bought. They are not like Amazon or most clothing companies that get you items in 2/3 days or quicker.
I was not permitted to return either dress - for reason that they were sold "as described" and my not liking or fitting into them or their late arrival was NOT a valid reason to return.

I've tried reselling them on Posh and no one wants them.

This site is a SCAM!

Tip for consumers:
That you Absolutely Can’t return anything!!

Products used:
None. Bought 2 dresses. They arrived late and after party. Plus Neither fit and very cheap fabric. Hate this website and their customer service!! I was Ripped Off!!!

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Thumbnail of user dc978
2 reviews
1 helpful vote
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November 18th, 2022

Seller misadvertised product and lied when confronted. Customer service wouldn't answer my questions, ignored photos that the product was misadvertised and ignored my follow-up emails. Not even sure if Poshmark's customer service is a dedicated department for and within the company. Stick to EBay.

Thumbnail of user ginac261
1 review
0 helpful votes
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June 11th, 2020

I placed an order on Poshmark on 6/2, I notified the seller on Poshmark where I purchased my item, That I have not received my merchandise. There has been no response from her! I was charged $74.55 and after notifying the seller & Poshmark Customer Service I still have not received a response from anyone! On the PM site it states "awaiting shipment"! Really, after 9 days my items weren't shipped and the seller is failing to respond back to me as to why my items haven't been shipped but they have my money! I have purchased many times from Poshmark & always received my items. Don't tell me it's a delayed shipment because of COVId 19, that's bull$#*!

Thumbnail of user heidin50
1 review
3 helpful votes
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May 7th, 2020

I had a person order $265 worth of clothes. Rock Revival jeans were damaged and they sent them back. They stunk so bad of Cigar smoke I threw them in my garage. I still have not received a dime of the sale. They do not respond to anyone but the scammer buyer. Both him and his girlfriend work together to scam people then sell you clothes. Posh mark did nothing for me. Stay away from the *******@brandigrayson *******@tomsmi I will be reporting posh mark to the BBB.

Thumbnail of user mimif31
1 review
0 helpful votes
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September 15th, 2021

This site is a scam. I purchased a pair of Superga sneakers for $76.00 that were HUUUUGE and obviously mislabeled. I requested a return, and was told by customer service that my request did not qualify for a return. Customer service offered me $5, and told me that I could keep the sneakers, and presented that as though it would be sufficient! I can't use the sneakers, and would never purchase anything on that site again, so I am disputing the credit card charge. Watch out for these scammers.

Tip for consumers:
Don't.

Products used:
Purchased sneakers that I cannot use as they are too large.

Service
Value
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Thumbnail of user karenm4403
2 reviews
2 helpful votes
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August 5th, 2022
Verified purchase

When you sign up you get no notice they take money from you before item ever leaves seller. Sellers don't care either. PayPal got involved in my order. Do not do business with them.

Tip for consumers:
DO NOT USE POSHMARK UNETHICAL NO SUPPORT -SELLERS DONT REFUND WHEN GOODS ARE NOT SENT

Products used:
Miracle body

Service
Value
Shipping
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Thumbnail of user suec1025
1 review
1 helpful vote
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December 28th, 2023

I purchased an upscale designer dress on Poshmark which was advertised as being in excellent condition,. The dress was authenticated by their specialists. When it came to me, I saw that the dress was authentic, however, visibly damaged with holes in the seat area from wear. I reported this to Poshmark and sent them pictures of the holes. How their authentication specialists missed that remains a mystery. The seller kept saying that dress was in excellent condition. A couple of days later Poshmark, emailed me saying my return request was denied! I was urged to list it again on Poshmark if I was not happy with my purchase so they could make money on it again. I was shocked that I was stuck with a damaged dress, and Poshmark did not protect my purchase! BUYER BEWARE: POSHMARK DOES NOT PROTECT YOUR PURCHASE.

Tip for consumers:
Poshmark does not protect the buyers that are the backbone of the retail.
Instead, it urges its customers to resell them on its website and make more money.

Products used:
None

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Value
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Thumbnail of user cecilyl
1 review
4 helpful votes
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November 4th, 2017

I have made two purchases which have been a waste of money and time, so I dont think Ill give Poshmark a third chance. I wear a size 4P, and every pair of jeans I have is this size. I ordered a size 4 jean that was so small, it must actually be a 2 or a zero! The second pair I ordered, a 4P, the seller shipped a 10P, and it took a lot of time and hassle dealing with the Poshmark return and refund process. The seller was apologetic, but overall the experience was quite annoying. After these my two bad experiences, and reading these reviews, I believe I will also stick with EBay. Ive been shopping on EBay for years, and I have been really happy with purchases and customer support.

Thumbnail of user janem74
1 review
13 helpful votes
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January 20th, 2016

I've been a posher for almost 4 years now and I was recently warned about a scammer and the scammer has been remaking accounts once she gets caught, I told her to get off poshmark if she wasn't going to sell professionally and after that comment my account was restricted and lost all of my sold listings and new listings and followers, basically deleted my account, while the scammer is still out there still scamming people. Poshmark doesn't care about anything as long as its making money which is truly sad that they aren't taking control of the scammers. This scammer is currently out there still doing the same and she owes thousands of money to people and has a warrant. She also steals pictures off of ebay. If you consider making one then please dont do paypal for a better price or google wallet. Do the payment through poshmark! Be aware! I wont ever be selling on posh or purchasing, posh just lost a loyal posher because they dont care about people being scammed.

Thumbnail of user mandir34
1 review
0 helpful votes
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July 28th, 2023

Poshmark will mess with your money and then block you when you ask for help. No one on customer support is nice or informative. All I was told was lies. The company is a complete joke and WILL scam you. Don't ever trust them. Just over all ABSOLUTELY HORRIBLE EXPERIENCE. I would not recommend to ANYONE. I would give negative stars if I could. Waste of time and energy.

Tip for consumers:
Worst experience of my life.

Service
Value
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Thumbnail of user audreyb178
1 review
2 helpful votes
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November 28th, 2020

I bought a backpack off this website and the buyer said it was brand new and ligit but the straps were too big to even fit a 6 ft 5 inch tall person correctly. It was a women's backpack-purse, mind you. They wouldnt give a refund and creditted me 10 bucks for the hassle, but everythings more than 10 bucks on their website once you add the 7 buck shipping. Its a pure money scam. Dont bother with the headache!

Thumbnail of user gailpatriciag
1 review
3 helpful votes
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August 20th, 2017

Poshmark website claims they have professionals who authenticate the products advertised on their website. I reported a poorly worded ad that included: "... no authentic". And advised most of us (buyers) are aware Vuitton, MCM, etc. DOES NOT USE PLASTIC ON THE HANDBAG STRAPS.

I've heard counterfeit complaints before but I was under the false impression that Postmark was reputable... they are not! Then I requested they remove my email address from their marketing.

*******@tampabay.rr.com

Thumbnail of user felices11
1 review
35 helpful votes
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April 2nd, 2016

This was my first time using the Poshmark site. I sold a MCM round handbag for $400.00. My earnings were $320.00. It was a vintage handbag that I had bought in an MCM store in the Carribean many many years ago. It was perfect condition, and looked brand new. The person that I sold to told Poshmark, that the handbag had stains and other problems, which they wanted her to send them pictures. She probably didn't think I had asked Poshmark to send me those pictures. I was in total shock. The pictures she forwarded to them did not look like my handbag at all. Her pictures showed that the hardware was old and leather worn out. My pictures the handbag looks like can be sold today in a department store. I would be careful dealing with mekaboop. I am awaiting delivery of my handbag, and hopefully it is the handbag that I sent and not another one. I would be very careful in using this site.

Thumbnail of user sophiet14
1 review
7 helpful votes
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September 12th, 2017

Ordered boots canceled and never recieved my refund.The money was never restored back into my paypal account while the order was canceled. Reached out to poshmark and they never answered, only recieved an automated email, no directive or help. Never again.

Thumbnail of user au15
2 reviews
8 helpful votes
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November 4th, 2022
Verified purchase

I sold a Halloween costume on a Wednesday. Buyer said she needed it by Saturday and I agreed I'd send it the very next morning, which I did. The label said Priority 2-Day Shipping. Despite this, the item still did not arrive on time and I do not know why. During all this the buyer repeatedly "screamed" at me through chat with many explanation marks "where is my order" and that I lied to her, etc. she repeatedly asked for a tracking number despite Poshmark saying to wait up to 48 hours for a tracking number to update. I understand the frustration of not receiving an item by a certain day you need it, but this was not my fault as I shipped the item the very next morning. She would not stop contacting me and calling me a liar and i had to report her for harassment. Then she requests a refund claiming the costume arrived torn in 3 pieces. The buyer clearly tore the costume herself, as I would never sell a costume in that condition.

My other selling experiences have been great. Don't expect to make a fortune if you are new to Poshmark. Months can go buy without any sales, but then again, I only have 23 items in my closet. Just know that you may run into difficult buyers no matter how good of a seller you are.

Thumbnail of user laurab685
1 review
5 helpful votes
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January 26th, 2019

I have made a lot of purchases on poshmark and I have gotten a lot of nice things. However I just got skunked - literally! I purchased a black and white zebra strip Victoria secret tankini top only from a "posh ambassador". When I opened the package the odor almost knocked me over. The top was clearly old, discolored - I mean yellow like the kind from years of cigarette exposure. The elastic was all stretched out and the item was just disgusting! I didn't even want to touch it let alone consider putting it on. I immediately notified posh and wanted a full refund. Well posher person voted in favor of the seller. This item should have been thrown away not sold. Who can u complain to about such poor practices

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