Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.
I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money
Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.
Sold a few things on posh Mark without a hitch. Very recently, a member wanted to trade a Tory Burch bag for a Louis Vuitton, I usually don't do trades and I wasn't that interested. But she persisted so I said OK. I sent her my Tory Burch bag and now I have no LV bag or anything else from her she won't communicate with me or anything. Have sent three emails to posh Mark and so far absolutely nothing!
I seen a rolex watch on there for $465. Yeah right. How could poshmark defend it and say that that item is authentic or not stolen. Where can you buy an legitamate rolex for that price? NO WHERE!... stop it stop it stop it. Smh
I went online to buy a used Burberry jacket and found this site, with what seemed like great deals. But DO NOT BE FOOLED. I spent almost $400 and received a jacket that smelly and clearly had been sitting g in someone's closet for a very long time. It should have been labeled as " vintage" this would have indicated that it could ( AND DID) smell. It also would have tipped me off to the fact that it would not be sized the same way as the modern Burberry. Given the smelliness ( which probably was permanent given that the buyer said it had been dry cleaned) and size issue, I asked for a refund. That was denied after several communications to Poshmark and despite that the Seller agreed to the return. And when I appealed the decision I was met with silence by a Poshmark. Not even the courtesy of a reply
Buyer beware. From reading the return policy, it might look like a full refund will be easy to obtain. DO NOT BE FOOLED. I'm $400 poorer to prove it.
Ordered a black supple leather wallet... here's what I got. A black hard pleather HUGE wallet. Would not fit into my largest purse. That was not revealed in the ad... I mean massive and you could not tell in the photos. Returns are not available... if you rate a seller lower they will offer you to sign up a seller and REPOSH IT! NO THANK YOU.
Deleted app and will NEVER buy or visit again learned my leasson. Heads up FOLKS!
Dont even think about doing business in Poshmark if you value your hard earned money. ZERO customer service, I was ripped off by ellasshop selling fake cosmetics, reached out to Poshmark and they ignored me completely, THANK GOD for Paypal, I have the business debit card covered by Mastercard, do a chargeback to get your money, it's the only way. These scums sit back and collect their 20+ % and leave its customers to the wolves they have allowed to infiltrate every corner of the small online business, I will never do business with them again. It takes weeks into months to resolve any problems even with the help of a chargeback, it takes several weeks and lots of time to resolve, of course that's what they count on is you giving up, meanwhile the very person who ripped you off goes right on selling. Disgusting.
I ordered a purse based on the description. When it arrived, it wasn't what I expected because the false description. I contacted customer service and they tell me that it's not worth doing a return. And to basically relist it on their website. They're trying to force me to to keep something that I don't want. If I sent it back without customer service approval, I wouldn't be guaranteed a refund! So I can't get my money back. I feel scammed.
Meh... I've lost my excitement for this website. Super excited since it was a cheap alternative to eBay, super cute stuff,& I have found sellers that actually ship & respond! But alot of them, NEVER RESPOND OR NEVER SHIP! Not fair to have their listings up & basically won't send it, huge hit or miss on here... I'm only using it as a last resort now.
I ordered a black and white bebes bag and it didn't match the way it looked in the picture. The white part was very dirty and stained and the bag smelled terrible. I had to put it in the closet cuz it smelled so bad.
Unbelievable, no buyer protection and they NEVER call back no matter how many messages you leave! Hopefully somebody will get pissed enough to put them out of business.
BEWARE OF POSHMARK!
I bought a pair of Stuart Weitzman sandals and the description said size 11. When the arrived, the were marked 11S which is slim. Obviously the seller knew the size but didn't put it in the description.
This would be like buying a pair of pants size 10 and when they showed up they were marked 10P (petite).
I reached out to Poshmark and they said I "didn't ask enough questions". Really? If you know the shoes are marked 11S, why wouldn't you post that in your description? They would not do anything.
Tip for consumers:
Sellers do not provide accurate information. They omit important things like the correct size.
Products used:
NONE
After trying to sell things on poshmark I was informed I had to put in $200 in my account to sell anything over $200 which I did with no problem. The problem was after putting the $200 into my account poshmark was requiring me to put $755 dollars into my account. I don't have that money in hand at the moment, after emailing poshmark asking if I can redirect the $200 back into my card they said they can't cancel or send my money back unless I pay the $755. If I would've known I had to add that much into my account I wouldn't have to begin with. After I called the account from the Amex card I bought just for the $200 to be sent, and they said my money wasn't transferred to poshmark but to another company. Poshmark I ask you to answer the emails I sent, you stopped answering after this incident.
I bought many shoes on Poshmark. Recently the shoe I purchased was size 6 but still very small. I told them to bring it back to the seller. Their response was so naggy. They said that I should have discussed the issue with the seller first. How do I know that the model of that size 6 qas small? I always bought size 6 shoe. I emailed them 4 the 2nd tine that I need yo send it back. Then their answe made me feel furious.,,,,,,,, once u emailed us, u don't have 2 email us again. We may not handel ur case...
Till I find another app that does the same as poshmark I will stay.
THEY ARE GREEDY AND HORRIBLE.
The phone number listed on Google is 1 *******771. Call them they tell you they won't deal with you other than via emails!
This is the letter I wrote to POSHMARK refuting why they denied my request for a refund:
What do you mean: "We have reviewed the case you submitted for order "Peep Toe Red Satin Bridal Shoes Platform Pumps 7.5". Unfortunately, this case does not qualify for a return because:
- correct additional photos requested not submitted
- return time expired"
As you can see they were pictured as bright red and described as red!
I submitted three different photos done in natural daylight as you requested the same day you asked me to submit them! I have been checking on this case and looking at the very photos I submitted on your site every day numerous time since that day!
How can you use "We have reviewed the case you submitted for order "Peep Toe Red Satin Bridal Shoes Platform Pumps 7.5". Unfortunately, this case does not qualify for a return because:
- correct additional photos requested not submitted
- return time expired' as a reason to refuse to give me a refund?!
What a crooked company! Either you don't know what you are doing there or you are lying!
I will NEVER use Poshmark again! I will be reporting this to Sitejabber and leaving negative reviews on any site I can find! You can bank on the fact that I will tell everyone I know how this was handled!
Oh! And isn't convenient that you don't have a phone number?! CROOKS!
First two photos are the actual color the third is the pic of the shoes as shown on Poshmark.
Tip for consumers:
Avoid POSHMARK at all costs. They have messed me over more than once and this is the last time . NO MORE!!!
Products used:
Not these shoes, that's for sure!
Was trying to buy a dress from a seller and after multiple bids to have no communication at all given back, I used her bundle offer on her closet and bought the dress and other item at a discounted price. BOUGHT not offer. Bought what was stated from the buyer herself.
Only for her to cancel because she had realize the bundle she was advertising was less than what I was offering (and her ignoring). The only form of communication that was provide was that she canceled it because one of the items wasn't available anymore.
She then changed her bundle offer to less and put the item that she said was out of stock back on her closet- Poshmark never respond.
Poor ethics/ not a buying and selling *******@kljohnson015
I've never bought something that was advertised and had it rescinded with no repercussions
I started selling on this app. And loved it at first! Then I realized you had to share, share, share everyday and also follow all of these people that don't even have items for sale. You also have to answer stupid questions, deal with LOWBALL offers and also use STUPID pet names like LOVE and DOLL! Also lots of young girls selling junk! NO way this is for bored people who have nothing better to do but sit around and like and share all day, oh and take pictures of themselves in the items they just purchased and just want to share. Like really who freakin cares! I will stick to Ebay it's the best!
One star is being generous! I made an offer to a seller on Poshmark. The seller accepted, but I didn't get to answer the seller. Lo and behold the item is at my front door! I go to the Poshmark site and it says that I to check the item out and accept the sale or report an issue. Poshmark says that they won't take the money out of my bank via PayPal until I accept the package. I accepted the package on 8/30 but when I go to my bank account, the payment went through on 8/27... BEFORE I ACCEPTED THE PACKAGE! LIARS AND MISLEADING! What if I had real issues with the product?! Which I did... the seller sent me a stinky product with a dog treat still inside one of the pockets! I had to wash the whole thing. So I was being nice accepting the product. Well, never again will I go on Poshmark!
I've successfully shopped at Poshmark many times. However, if there is any dispute at all with a seller, buyers will lose out. Try Mercari or any of the other sites.
Tip for consumers:
Don't expect terms to be fair. Your money will be better spent elsewhere.
Products used:
Variety.
I purshased a $200.00 handbag from poshmark and it had a hole in the liner that was not in the description. It also is smaller than the description. I contacted them NUMBERUS times. They we mailed me back saying they would contact in 48 hours and never did. After a 6 weeks still have this purse and no contact. I called left a message too and no return call. Now I am stuck with a 200.00 handbag with a hole and the purse is too small! I WILL NEVER ORDER FROM POSHMARK!
I bought this size M Nike thermafit shirt and it didn't fit, even tho I've bought the same size and brand before that did fit. Also said it was black, but it was really a black background with writing on it. AND they wouldn't accept it back as a return, although they say they will accept returns. This site is a RIPOFF!
Tip for consumers:
This site is a ripoff
Products used:
None…the shirt didnt fit
Terrible platform with terrible customer service - BE VERY WARY - they are not helpful and allow sellers to misrepresent items being sold and won't refund you or take care of their customers if a misrepresented item was sold. SHOCKED at how horrible the experience is with them - don't waste your time or money - much better platforms out there!
I purchased a hand bag and it was a fake. I contacted the salesman they said that I could return it. But parshmark never responded to my email concerning the purse. The salesman is willing to pay me money back. But parshmark DOESN'T CALL BACK at all...
Absolutely horrible experience with poshmark and a top seller on that site. I got the boots I ordered very quick, so that was a plus. But one of the boots was stained quite bad. (Huge stain on at least 1/3 of the boot) The seller did not make it aware that the boots were in the condition they were in, as she only posted photos that did not show the stain and said they were 'like new'. I messaged the seller to tell her about it and return the item. She never messaged me back until I actually opened a claim with postmark support. She then replied with she didn't see the stain (I seriously doubt that) and she was going to contact posh support to have my review removed, and then made to where I could no longer contact her about the item. (they did remove my 'review', even though I said all true things and tried to warn others about that sellers dishonesty) I then had to purchase the return label (only 4$ but I should not have had to pay anything seeing it was not my fault I was returning the stained item) I am just SO disappointed with PoshMark customer support. There is literally NO way to review and warn others so they don't have to go through the same things I have. I will never be using this site again and I will warn others the same. I'd rather deal with EBay!
Tip for consumers:
PoshMark Customer service is worthless.
Products used:
Ordered a pair of like ‘new’ boots, had huge stain on them.
Had made 90.00 from some sales. It disappeared into PM coffers and I now have to spend time trying to get it back... why would anyone use this site... they are total crooks
Why are you such flakes and dis-honest... just another rip
Off company OUT TO SCREW THE PUBLIC FOR THEIR PERSONAL GAIN... KEEPING PEOPLES MONEY WHEN ITEM WAS RETURNED, NEVER ANSWERING QUESTIONS, WON'T GIVE OUT THEIR PHONE NUMBER SO THEY CAN BE CALLED... THIS COMPANY NEEDS TO BE REMOVED FROM DOING BUSINESS ONLINE "FOREVER"...
Poshmark USED to be really great. It was a fun concept, being able to find items no longer sold in stores or something you specifically need instead of browsing, you can narrow it down. That's one thing I love about online shopping. I don't mind buying used if it's massively discounted. Anything washable! But they're starting to become very greedy. Shipping keeps going up and up. With each increase, I sucked it up and just paid for it. A few days ago I bought an item with $5.99 shipping. I check back today and it's once again increased to $6.49 this time. I'm sorry, but this is where I draw the line. Shipping is more expensive than some items and it's ridiculous to pay that much for a tiny chiffon tank or something that could weigh an ounce! They should at least give us a choice. Most of us would happily wait a few weeks and save a few bucks. I will no longer be looking to expand my wardrobe on poshmark, but maybe to find a rare item I can't find anywhere else, other wise it's not worth it because of the outrageous shipping.
Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!
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