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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
149
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user ginap86
1 review
9 helpful votes
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March 8th, 2019

Purchased an item that clearly was not as advertised and it took weeks to go those remediation and still was denied return. Just stay with Ebay - less hassle.

Thumbnail of user samantham227
1 review
6 helpful votes
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December 18th, 2018

I would give no stars if possible. DO NOT recommend them for how they treat their sellers. I posted several Coach purses that I had bought at a Coach store a few years ago. I followed all of their rules and recommendations. Because another user saw my bags and questioned the Coach product tag, with the words 'Handcrafted in China', my listing was removed and I was marked as a monitored seller for offering 'fake' merchandise.
After looking at many other purses, bags, etc. from Coach on their site, I found that all of the listings had a similar label. I further researched and found that Coach has been making their handbags in China since 2002, and there are quotes from one of the CEO's about the efforts Coach has made to ensure quality out of China.
Poshmark should have known this. But instead they took the word of a Poshmark user. I sent an email to challenge the fraud claim, but after no response, I deleted my account. 2 days later, I get an email indicating they can't find my account. I responded, and again nothing. So long Poshmark, sometimes you just have to stick with the original selling website - Ebay.

Thumbnail of user danil33
2 reviews
19 helpful votes
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March 7th, 2015

I've tried to find quality/well priced items on this site for days now but nothing is listed correctly. First off, the items generally are not discounted. For example, an item's original price would be $50.00 and the seller would "discount" it to $45.00 (+ shipping). I also found plenty of Patagonia jackets/Alex and Ani bracelets for the same price they would be brand new! Another thing that grinds my gears is the original price is rarely shown. Instead, the seller puts it at "$0". Rather than putting it as zero, price it or at least estimate it. I would like to know how much/if I'm saving money. Even if an item is well worn out or damaged, the seller will try to jack the prices up above and beyond. I'm starting to think Poshmark is full of greedy people. It's as if they know the item is bad quality but still think "hey, someone stupid will pay full price for this!". Cut it out Poshmark and tighten up. Place more rules that disable greedy/scammer types. Until then, I will refrain from Poshmark and be POSITIVE I tell everyone I know.

Thumbnail of user cynthiaf127
2 reviews
0 helpful votes
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August 5th, 2023

Poshmark has had a "brilliant idea" recently: charge us a weekly fee to have more visibility on the site as well as only giving visibility to sellers who do live or silent live posh shows. For those of us that don't want to have to go through a dog and pony show if we want people to see items or to have to feel like we need ro "perform" in order to sell or to PAY to swell ON TOP of Poshmark's ridiculous TWENTY PERCENT COMMISSION that they take on literally every sale we make, it feels pretty crappy. So I am now unfollowing ANYONE who fills my feed with their stupid posh shows and am considering dumping my closet altogether despite the fact that it has made me a lot of money over the five or so years I have sold there. I refuse to pay MORE to sell on this cash grab of an app and I would highly advise you to do the same. You can see from my screenshots both how long I've been a member and all the posh shows that clutter my feed these days.

Products used:
Clothing

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Thumbnail of user bs681
2 reviews
0 helpful votes
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April 18th, 2023

This is a TOTAL SCAM. DO NOT do business with them. Theft. I fell for paying an activation fee with a GIFT CARD only to notice that the gift card was then used on two other transactions for shoes for someone. Phone number at headquarters is a recording.

Products used:
Posh Mart is a TOTAL SCAM

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Thumbnail of user terit4
1 review
19 helpful votes
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November 5th, 2015

Trying to speak to someone or get phone to poshmark. They sent me a very used piece of clothing when I purchased NEW. I'm sure this can be corrected but what is phone number

Thumbnail of user sarahl399
2 reviews
2 helpful votes
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June 16th, 2022

I buy and sell on Poshmark. I buy more then sell. My purchases have been here and there over the years. Sometimes they are in perfect condition. Other times they have a lot of unlisted flaws and go right into my recycling bin.
I think Poshmark had a great idea with the site I feel at the moment especially there is so much fake stuff I can't keep up with the reporting even. I also have had issues from buying jewelry claiming they were Anthropologie and other brands they are clearly not. I have seen several sellers selling exact jewelry that looks from Shein. All the same earrings on Shein site. And my earrings came in a plastic bag from China.
I feel they should also do something about inactive buyers but I know they won't.
I have had a great selling experience. The 5 stars and nice love notes make me feel I am doing a good job. I don't really mind the 20% fee because when I used to consign with thrift stores they took 50%. I wish there was a way posh could take some of the cost from the shipping price.

Thumbnail of user teresital11
1 review
0 helpful votes
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December 27th, 2022

I'm a seller but with my experiences selling I won't even buy anything from Poshmark. I sold a brand new bag and never claimed that it is a replica nor authentic which I specifically said it in my listing. There's this buyer who ordered and said it is fake and will return. I said sure. So she returned it under the Poshmark procedures but guess what, she put a garbage item in the shipment and kept my item. My item gone and I didn't receive any money. I contacted Poshmark many times, emailed proof of fraudulent transactions made by this buyer, with long supported explanations but they never look into my complaint. They keep sending an automated response that they can not authenticate the item and therefore it needs to be returned. I said fine! But I want my actual item back not this trash t was shipped to me. There were also some comments by other sellers about this buyer and I took photos of them and sent it to them. I'm about to get a lawyer to cooperate in correcting the way people do business. It's a zoo out there at Poshmark, fraudsters and rotten customer service. Worst selling platform ever that I ran into. Btw I am highly rated in other platforms.

Tip for consumers:
Be careful at Poshmark. I had a bad experience as a seller. I wouldn’t buy anything there either

Products used:
I was the seller I would never buy anything here

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Thumbnail of user staceyt17
5 reviews
5 helpful votes
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July 10th, 2017

OverThree months ago I ordered leggings and never received them. I have been waiting for 2months for a refund but they say the usps insurance dept is handleing the claim now and that is all they know. They have not offered a credit or to resend the product or even an apology. Bad Business men.

Thumbnail of user jojog
1 review
8 helpful votes
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April 29th, 2017

Have to agree with many that say the shipping fee is insane as a seller I feel it has NOT HELPED MY SELLING I am considering leaving and going back to Ebay I have to go higher just to make a decent sale and it's really not fair to someone who really wants an item cause rite off the top your at almost 7 dollars for shipping this is where I think they make their money! And it's not fair to sellers or buyers, please drop the shipping price it's hurting the sellers and buyers... I meet a lot of nice people but I'm getting NO WHERE...

Thumbnail of user joeb1638
1 review
1 helpful vote
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December 8th, 2020

BUYER BEWARE - POSHMARK IS A SCAM WEBSITE SERVICE

My wife purchased a pair of shoes which were not properly advertised for the shoe size. The process of trying to return them is an effing nightmare. If ran out of toilet paper and Poshmark was the only place where toilet paper could be purchased, I'd just scrape my $#*! with my hands rather than let these $#*!s make a freaking penny off of me.

Thumbnail of user mariel198
2 reviews
7 helpful votes
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June 27th, 2017

CAN'T GET IN TOUCH WITH THEM. PHONE NUMBER NO LONGER IN SERVICE. SAY THEY WAIT 3 DAYS AFTER DELIVERY BEFORE THEY COMPLETE PAYMENT TRANSACTION BUT THEY DONT. ITEM NOT AS DESCRIBED BUT THEY HAVE NO WAY TO CONTACT THEM THAT I HAVE FOUND. RIP OFF. LOOKS LIKE THEY TAKE YOUR MONEY AND COULD CARE LESS IF THE CUSTOMER HAS ANY ISSUES. FIRST AND LAST EXPERIENCE DEALING WITH THEM. THEY SUCK

Thumbnail of user alexanderj21
1 review
5 helpful votes
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May 9th, 2017

At first it's so much fun buying all of these GREAT BARGAINS. All of a sudden you're noticing that a lot of your purchases are say IN PROCESS. I've had to cancel several items bc they were never shipped. One crazy bag of bones never shipped my shoes but claimed th at she did. It never showed up bc THE ITEM WAS NEVER SHIPPED. Even though my money was refunded Im noticing how sellers keep claiming that they shipped packages but it's a big joke. TIME TO RETIRE FROM THIS MESS

Thumbnail of user susans252
1 review
6 helpful votes
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September 6th, 2016

Since March 2015 I've made over $5500 selling on Poshmark. I do have quality, brand name clothing and shoes, and everything I've sold has been new or like new. I am glad that I've had this avenue to sell items I no longer need. I've dealt with a couple of irrational buyers but you are dealing
With the "general public." I've had good support from poshmark with a couple of issues. I don't buy, I only sell. Lately there are so many sellers that it's hard to make a sale and shipping is now a flat rate of $6.50 which is great if a buyer wants to "bundle" several items, but it's too high for those who only want to buy one item. However, you don't pay sales tax which is a savings for buyers that live in NY or other states where the sales tax on clothing can be as high as 8 per cent. I had a good run with poshmark but it seems to be coming to an end. Poshmark has introduced new clothing items (not brand names)that you buy directly from them and re-sell. You can buy various sizes of the same item. This has definitely hurt sellers like me. I don't plan to invest in their clothing line and this combined with the millions of sellers now on Poshmark and the high shipping charges make it impossible to sell anything!

Thumbnail of user sr184
1 review
6 helpful votes
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November 2nd, 2018

Bought a "sweater" that was in no way as described, tags torn out, total trash, the photos were copied from web and NOT actual item. The seller denied my request to return and refund. Poshmark would not respond to my emails or requests. I will never buy anything from Poshmark again they have horrible customer service and not worth the risk when Amazon and Ebay provide excellent customer service. DONT RISK OR WASTE YOUR MONEY!

Thumbnail of user marcellaq3
1 review
1 helpful vote
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February 29th, 2024

I've been a seller on Poshmark for 4 years. Last week, I sold a pair of pants on Poshmark. They were delivered to the buyer on the 24th. Poshmark has a 72 hour window for the buyer to rate the purchase. If they don't, Poshmark will release funds so the buyer gets paid. It was well past 72 hours, and I had not been paid and the buyer didn't rate the purchase, so I sent a message to Poshmark requesting to get paid. I got no response from Poshmark. There was a "your payment is on hold," notice at the bottom of the sold listing. I had no idea why. On the 27th, the buyer sent me a message, stating that the pants were dirty on the surface and had soiling in the crotch. I asked for pictures, but she didn't submit any. Yesterday, I got a notification from Poshmark that the buyer opened a case for dirty pants. I sent Poshmark my pictures of my listing, but they didn't respond to me. They approved the buyer's case. The pants were CLEAN when I listed, sold and shipped them. The buyer ruined them, so I cannot resell them. Poshmark is practicing unfair business with their sellers! The buyer is trying to scam me, and Poshmark is an accomplice to this! #1: They don't communicate or reply back to e-mails, and they have no one answering their phones. #2: They don't release your payment after 72 hours. It was over 85 hours, and they allowed the buyer to open a case and then accepted it 5 days later! #3: Poshmark froze my account without telling me why or giving me prior notice, so I was not able to do anything for over a day!

The first four pictures are mine. You can clearly see that the pants are clean. The last picture is the buyer's. You can tell they aren't the same pants. They are a different color, material and have different tags.

Products used:
Selling site

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Thumbnail of user suen197
1 review
0 helpful votes
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October 30th, 2022

STAY FAR FAR AWAY! MR. CHANDRA YOU SHOULD BE ASHAMED OF YOURSELF! THE WORST! I purchased a NEW, not used, COACH HANDBAG which reeked of an awful cheap perfume smell. I immediately requested a return and refund and was DENIED.
The don't care about the consumer being totally ripped off! Why should they? They already have our money!

Tip for consumers:
NEVER EVER BUY FROM POSHMARK!

Products used:
None...it was unusable.

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Thumbnail of user pureh3
1 review
1 helpful vote
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February 23rd, 2021

Reached out to poshmark multiple times since I'm moving at the end of February to a new state. They literally said 'not to worry, we have a policy in place to protect our buyers'. The order was placed on February 1st, today is February 23rd. Haven't received the purchase or the refund. I've used Poshmark for YEARS, but it has literally become the equivalent of Mercari and DHGate EXCEPT POSHMARK GAUGES 20% and shipping is STUPID HIGH.

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Thumbnail of user shyt
2 reviews
18 helpful votes
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December 5th, 2014

I purchased an item over a week ago, poshma r k has been non existent in helping I just keep getting the same response as it were copied and pasted. It's been over a week seller has yet to send my item or cancelled my purchase so I can receive a refund! Poshmart keep delaying it in hopes I'm assuming the seller will ship it! It's too close to Christmas for me to try and scrape more money to recoupe my loss. Soon as I get my money back I will never again visit this site. I work hard for my money and support 4 children I'm an honest buyer and why allow such foolery to continue. The seller still has items for sale with no repracussion for her actions. I'll stick to ebay and paypal!

Thumbnail of user karem1
1 review
2 helpful votes
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January 31st, 2019

Several purchases went awry but I understood that size and aesthetics were a chance to be taken.
My last two purchases (and I do mean MY LAST) were for $900 jewelry and a new Anthropologie item.
The Anthropologie item was misrepresented and Poshmark sided with the seller. The $900 purchase was vetted by Poshmark (clearly not adept at doing so-the item was damaged and they said it was perfect).

So my 6 Poshmark purchases totaling over 1.1k were basically abysmal. My other purchases dwere too large and it wasn't the company's responsibility to ensure shoes and tops were listed properly.
This site is a train wreck. If your intent is to spend more than $10 on an item go eslewhere. It's 60/40 if you'll lose your money pr not.

Thumbnail of user beni199
1 review
2 helpful votes
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May 28th, 2021
Verified purchase

Anytime you purchase online with Poshmark, eBay, and the like, it's going to be hit and miss. I get it. However after 695 transactions on eBay, I've generally missed (had problems with the purchase) about 2-3% of the time. Poshmark is another story. To date it seems like out of say 10 transactions, I have problems with 4 of them. What do I mean by "problems"? Little or no seller communication, delayed ship times, or absolutely zero progress after the transaction date and sale has to be cancelled and refunded. This has happens so frequently that each time I purchase on Poshmark lately, I'm wondering if I should really press the "SUBMIT" tab and subject myself to this company's time-wasting policies.
My typical experience:
1) Make purchase.
2) 3 to 4 days elapse with no communication or action to ship by seller.
3) I message seller on day 4.
4) No response.
5) I contact customer support who assures me that they've reminded the seller to ship.
6) Day 5 or 6, seller MIGHT ship.
7) If they don't, I wait the remainder of 7 day period after purchase date and have to cancel sale to get refund,
8) Refund takes 2-3 days.
9) The result: My money is tied up for 10 days, I have to start over again (especially if purchasing a gift).

There have been too many misses for me on Poshmark compared to others to suit my tastes. If there is any time table for your purchase, PLEASE BEWARE on Poshmark. They ain't eBay and they SURE ain't Amazon!

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Thumbnail of user beverlyb67
1 review
5 helpful votes
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June 27th, 2017

As a buyer I will say I never had a problem until recently. I've ordered 3 pairs of sunglasses and the sellers were all great as well as the sunglasses. All were shipped out within 3 days and product was what I expected.

However, my recent purchase was a MK bag, seller abw93 never shipped it out. She never contacted me or kept me up to date. What bothered me is her account wss active the entire time. Seller was sent a reminder by Poshmark as well. I canceled the order and received my refund right away.

Other then the very bad experience with seller abw93, I never had a problem. I actually just ordered the same bag from another seller. I would negotiate the price a little but I would not lowball the sellers. They do have to make some kind of profit. And keep in mind, Poshmark does keep 20 percent.

Thumbnail of user sarahg150
1 review
12 helpful votes
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February 17th, 2017

POSHMARK ALLOWED A WOMAN TO RIP ME OFF FOR 200 DOLLARS ON A BRAND NEW LULULEMON COAT. NO ONE WILL EMAIL ME BACK ITS BEEN A MONTH. IM ABOUT TO FILE A COMPLAINT WITH BB AND OPEN A CLAIM WITH THIS COMPANY. GARBAGE. RUN AWAY FROM THEM AND USE MERCARI OR ANYTHING ELSE. SERIOUSLY.

Thumbnail of user laram161
1 review
1 helpful vote
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December 26th, 2022
Verified purchase

Shoes advertised as brand new. I plucked box off porch and immediately unwrapped to find worn ankle straps, worn buckle and scuffed soles. Did not even try on but immediately asked seller about return. Communication with seller was easy. Had to google to figure out how to return on Poshmark, this was confusing to figure out on site. Site also does not make it clear that you cannot release funds to seller and get a refund (I did not as I did not realize this was a step). Poshmark created a return label but I did not receive an email telling me this was approved even though I checked in on the site daily. Again, had to do a search to find out how to find, download and print the label. Returned items immediately after printing label and they have yet to make it back to the seller. This was an inexpensive purchase so hopeful to get my money back but if this were a lot of money I would be really unhappy - it's been over two weeks since original purchase and I doubt I will get funds back anytime soon. I will be deleting my Poshmark account as soon as this issue is resolved. Buyer beware!

Tip for consumers:
I did not release funds to seller because I didn't know this was a step. Make sure you check your item and then release funds or seller won't get paid. Check site frequently if returning, 'issue resolved' appeared but I never received email with return label - had to find and print my own. Photograph everything - I have time marked photos from when I opened item as well as screenshot of the item on seller's storefront.

Products used:
Had ordered shoes

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Thumbnail of user barbaram929
1 review
0 helpful votes
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February 27th, 2020

I am appalled that I will not get a refund on a piece of useless junk.The Fitbit Alta sold to me for $99 and advertised as "new" will not hold a charge. I set it up on my Fitbit account and everything was fine, until I UNPLUGGED IT FROM THE CABLE and IT DIED. You cannot replace the battery.
The rule is that if the customer has a problem with the order, that she has to reject the order within 3 days.
I missed the rejection deadline by 6 HOURS! I am offered $40 in Posh Credits; this is an insult and I will NEVER buy anything from them again.) These people are thieves!

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