• Poshmark

Poshmark

Is this your business?
Write a Review

Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
150
771
See all photos
How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user prudenciag
2 reviews
4 helpful votes
  • Send Message
October 24th, 2019

The seller did not clean the shoes inside or out. She taped the Prada box with tape and ruined it. The shoes where so gross. Super disgusting. They lost a good client. Will never buy from them again.

Thumbnail of user janicel422
1 review
1 helpful vote
  • Send Message
August 10th, 2021

Ordered a LV handbag and when it arrived it was clearly a counterfeit. I sent pictures and requested a refund. Nope, just not going to happen. Do NOT throw your money away.

Thumbnail of user nikkib265
1 review
0 helpful votes
  • Send Message
May 12th, 2023

So, I've been an EBay seller for over 20 years. I decided to try my hand at PM. What a drama fest it has been. I have had people cancel sales when I've tried to buy or sell because they took offense when I had the audacity to make an offer for 10% below their asking price. And this was AFTER having asked beforehand if they were open to offers. And right after I made the offer, I was ignored/ghosted. This has happened to me countless times as both a buyer and when making a modest counteroffer as a seller. You cannot work with a group of people who act like spoiled influencers who think they are better than you. You can be super nice and still have your transaction cancelled because they simply "felt" like it. No other reason given than that. When a seller on EBay cancels, they are hit with fees and negative feedback. As a responsible adult, know that you will be the minority and have zero rights or recourse on PM. And the administrators on PM are no better, treating legitimate concerns as nuisances. I've been trying to use PM for 2 years with the same pool of brats acting the exact same way and I'm done.

Products used:
Designer bags & clothing

Thumbnail of user marr6
7 reviews
20 helpful votes
  • Send Message
April 3rd, 2023

As most of the reviews clearly show POSHMARK is SHADY platform that you cannot trust. I got a product that was not is good condition and looked nothing like the pictures and postmark decided the seller was right and didn't accept my return. NEVER buying from postmark ever again and trying to warned others before they are scammed like I was. BEWARE! If I could give zero stars I definitely would!

Tip for consumers:
ONCE YOU BUY FROM THEM YOU ARE SCREWED. NO REFUNDS OR RETURNS

Service
Value
Shipping
Returns
Quality
Thumbnail of user tonin218
1 review
0 helpful votes
  • Send Message
August 11th, 2021

I PURCHASE LEATHER AND SHEER JACKET FOR TOTAL 20.55 ON 11/6/2020. I NEVER RECIEVED THIS ITEM. I email seller with a copy of payment with the last 4 charge numbers. No respond. Never heard from Postmark as well. I need to delete this app. So I do not buy again.

Tip for consumers:
Watch who you purchase from.

Products used:
never received item.

Service
Value
Shipping
Quality
Thumbnail of user rachelley1
1 review
5 helpful votes
  • Send Message
December 5th, 2016

I bought a special edition Burberry bag no longer available in stores. When the bag came, I followed their instructions of reporting a problem with the order within 3 days, in fact I sent them the report the day I received the bag. They use typical "How to Authenticate Burberry Bags" online articles (also available to EVERYONE), in which anyone can make a bag to pass these "tests." I brought the bag to a Burberry Retail Store to get their opinion and Poshmark told me that these employees are not to be trusted, as if they are. Through numerous emails as they do not have a phone number available, they agreed to examine the bag themselves. I challenged them as how they can authenticate via pictures without touching the merchandise. They still stuck to their ground even though the Burberry employees pointed out the areas that made the bag questionable. They claimed to have a third party authenticate the bag as genuine but when I read the certificate of authentication, they only sent photographs. At this point, I put a credit card alert and found out that they released the funds to the seller, even though we were technically in dispute. They knew I would question the authentication via photographs again and after many emails issued me a refund, which they claimed as a rarity. It can be done with persistence, folks.

Thumbnail of user maryv1286
1 review
0 helpful votes
  • Send Message
May 15th, 2022
Verified purchase

I bought 3 pair of flip flops. The straps were all twisted and warped, the "customer service" person in a text said that this would have to be reviewed. They also did not fit. They were horrible and very uncomfortable. But these are not a good enough reasons to return them! Do not buy from Poshmark. I will throw these flip flops in the trash - totally unwearable - for anyone. On Poshmark, if the buyer has a concern, someone "decides" if you can return them. There is no buyer guarantee at all. I do hope they quit scamming people and go out of business. "Posh" means "stylishly or elegantly luxurious". Yeah, right. Go ahead and read the reviews! It's a shame I did not read the reviews before I threw away $34.00. Oh, well, this was not too expensive of a lesson that I learned. I just feel sorry for future buyers. And you can read the seller's reviews. They are just as bad - sellers saying they never get their money. I think the only thing that ends up being "posh" is the income the owners of the website get. Sounds like they get people to sell stuff on Poshmark, but the buyers get junk, and the sellers never get paid!

Tip for consumers:
If you hear the word Poshmark, run the other way!

Products used:
I didn't end up using anything because their products were trash. I bought flip flops, but they are in the garbage can.

Thumbnail of user humd
6 reviews
46 helpful votes
  • Send Message
April 2nd, 2015

I don't know why people think about using this site... I am a seller and a buyer so you should believe me when I tell you this is the wrong place to do business or bring business to. Keep you money or try other sites.
Buyers will be rude to you and leave harsh comments on your items, you won't blame these buyers they are also scared of being played. Buyers will offer 200 for an item of 1200, what happens to the 1000? If you end up accepting the offer the payment will not go trough. They will call you all sort of names if you try to work things out with them.

Sellers on the other hand, will look for the easiest way to rip you off your hard earned money. I have heard weird stories and I am actually scared of selling here because this scenario has also happened to honest sellers and buyers on the site.

Some will sell an item to you and ship an entirely different item. Contact Poshmark and you wil be asked to send photos, send photos to them, and the seller will take your page name all over the place calling you a scam artist. Who is scamming who? Same applies to some buyers.

Use at your own discretion. I was thought to never say a word if I will end up saying something negative about it..., I can't seem to help see you fall a prey of these negativity and drama on Posh.

You may be among the lucky ones, I thought I once was not until now.

This is a honest review from a buyer and a seller. Save yourself and RUN!

Thumbnail of user brycek5
1 review
10 helpful votes
  • Send Message
October 7th, 2017

I've contacted them a few times to change my information to ensure my customer get their order and no response... My first sell, if they take any money from me, they will be SHUT DOWN! I'm a Compliance Officer and know exactly what to do when I'm being ripped off... Please contact Consumer Financial Protection Bureau, and believe me they are like the FBI, maybe even worse they are the ones who sued Wells Fargo, and they go after WEB SITE SUCH POSHMARK its not right for you to sell your items and you are not protected and your funds are not paid to you Poshmark has not right to keep your funds. Take a dime from me I will personally contact the CFPB...

Thumbnail of user cindyf28
36 reviews
159 helpful votes
  • Send Message
July 5th, 2020

Poshmark is very unreliable if you need their customer service. They allow sellers too many days to ship your item but they will remind seller to ship item out if and only if you complain. You can't cancel your order until several days of no shipping and again you have to be communicating with customer service to get anything done on your behalf. They don't seem to pay attention to what is going on and your order can be sitting around forever unless you contact them. If your item gets lost in the mail you will also have to tell them as they don't check this either. I guess they just sit all day shooting back responses that are prewritten for them through emails Intelligent bunch they hire.
The web site is a pain. If you search for say, 3 pound jewelry lot, you will get everything that you did not want like single jewelry items. This is a waste of time. Why search if you don't get back results that you want You get invited to all sorts of posh parties filling up your news page and offers from sellers if you liked their product. You can get good deals this way and it's kind of fun to haggle the price but all in all poshmark is more of a pain then pleasure to shop on

Tip for consumers:
Make sure you track your package daily. Contact customer service with complete details otherwise they won't respond

Products used:
Jewelry

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathyc1041
2 reviews
0 helpful votes
  • Send Message
January 3rd, 2023

2 Horrible experiences purchasing. HAD to file disputes with Paypal. Nuf said do NOT go there. Both sellers BEYOND rude as are turn a blind ey customer service LIARS! Wish I came here to read. NEVER EVER again would I purchase from this BS site. Can't say enuf BAD!

Service
Value
Shipping
Returns
Quality
Thumbnail of user helenes95
1 review
1 helpful vote
  • Send Message
March 7th, 2023

I bought a puzzle, received it in a really bad packaging and with the pieces of the puzzle in bulk in the package a little bit open, and sure some pieces lost, for a puzzle, not easy! Used puzzle more expensive on poshmark than the new one on Hennessy website! 0 stars will be better, but we cannot! If you check POSHMARK 2467 REVIEWS, 1.55 STARS! YOU HAVE TO THINK A LITTLE BIT BEFORE YOUR PURCHASES! Poshmark you have to choose your customers sellers!

Tip for consumers:
Don't buy anything on this website if you don't like to loose your money!!! SCAMS!!!

Products used:
Puzzle

Service
Value
Shipping
Returns
Quality
Thumbnail of user kitj10
1 review
0 helpful votes
  • Send Message
June 11th, 2022
Verified purchase

I ordered a pair of jeans and a white shirt. The shirt was wrapped in purple tissue paper so it got stained bright purple. A lot of stain. Postmark agreed I could return the order but gave me only 2 days which was a Saturday and Sunday when post office is closed at closest location. I explained I live in a rural area and fuel will cost me $10 to go print the return ticket and go to post office. I suggested reimbursing me the cost of just the shirt for $13.50 but they then disabled the conversation! So I am stuck with a damaged shirt. This is no way to do business. Also giving just 2 days to return an item is ludicrous when we all have busy lives not to mention they don't care if post office is miles from home and closed both days. I was told on Friday afternoon via email to return item by Sunday june 12/22! This is the first time I have ever written a review and only did so because I am so appalled. Also the seller at postmark is queenbea71. She refused to respond to my messages asking her just to return $13.50 for the damaged shirt but she wanted the damage shirt returned. We all know purple dye stained badly in 3 areas will become permanent damage on a white shirt. It is a waste of my time and fuel to return even if the post office was open which it was not as closed on weekends.

Products used:
Shirt. Damaged. Was told late Friday afternoon june 10/22 that i had 2 days to return order but post office is miles from my home and closed Saturday and Sunday. I tried to explain the situation and they closed the conversation so I am stuck with a damaged item!

Thumbnail of user nr22
1 review
20 helpful votes
  • Send Message
January 28th, 2015

At first it was a great way to sell, and buy things. But... as I stayed glued to my phone working what I felt was a full time job, sharing, sharing, and sharing again, trying to keep up with the Host Parties, blah, blah, the only people who are suggested users or do really well are the well-to-do. Their items are Host Picks, not yours! Their chosen as a Suggested User, not you. Some of these women are petty, holier-than-thou better than you and are quick to point out your mess ups and downfall. I got tired of the sharing to receive nothing. I worked my butt off keeping up with who shared what and how many of my things they shared so I would go and share theirs. And on and on and on. It's exhausting and exasperating. I deleted all of my items and deleted my Poshmark account. If you want women or girls to offer you cheap prices for your stuff, or either rich stuck up bit*ches to laugh at you, try Poshmark. Where you work your a** off for nothing. Poshmark sucks! I won't ever use it again. I will discourage any of my friends from using it as well.

Thumbnail of user coreya22
1 review
6 helpful votes
  • Send Message
July 9th, 2017

I was trying to find a specific Handbag for my wife for Xmas who had hers stolen. Found it on Poshmark for a reasonable price. Bought it for her in November. Mid December, I finally get an email from the seller - It is no longer available! She probably sold it to one of her friends or something! So I try again in June for my wife's birthday on July 8th. Do a google search for the style/ brand of handbag. Once again, only place I find it is Pissmark. I order it and wait. Hear nothing. It's the day before her birthday and I still hear nothing. No confirmation of order, no tracking number, nothing. I hit the seller up on her Facebook-like page asking where the bag is and if she even got my order on July 4th. It's the 9th now and still no response. This site needs a way to contact their sellers OTHER THAN THEIR BULL$#*! SOCIAL MEDIA INTERFACE. If the seller doesn't check it, they don't know to contact their buyers. Really $#*!ty way to do business.

Thumbnail of user michellem240
2 reviews
14 helpful votes
  • Send Message
February 16th, 2017

This site is not worth your time. First they charge a hefty fee when you sale something.

This is more of a buyer's site instead of a sellers site. If you don't put word from word description in your listing and the buyer complains they take their side. There are too many rules you have to go by when you are paying them. I don't really like to go by someone telling me what to do when I am giving them not only my business but my money.

The ONE and only good thing about Posh mark is that there is a huge community to sell too so your product gets out there. However if the buyer doesn't like what they purchased its a waste of time.

They restrict your account if you don't ship out ur stuff fast enough and everything else. I think I would stick to eBay. They need to do something about returning some products. I mean this stuff is used people what do you expect. I mean you are already getting a good deal some of these things are worth way more then you get especially since you have to pay them a fee.

This review is a subjective opinion of a user.

Thumbnail of user louisej46
2 reviews
5 helpful votes
  • Send Message
March 9th, 2019

I'VE ORDERED 7 ITEMS FROM THIS PLACE AND ONLY 3 SHIPPED. POSHMARK TAKES YOUR MONEY AND IT IS HARD TO GET YOUR MONEY BACK. I HAD TO FILE A DISPUTE WITH MY CREDIT CARD COMPANY TO GET MY REFUND BACK. THE SELLERS THAT WANT SHIP AND WHEN QUESTIONED THEY WANT ANSWER. POSHMARK MAKES EXCUSES FOR THEM, STATING THE MIGHT BE SICK OR OUR OF TOWN. BULL! I'M IN MY 60'S AND HAVE DONE ALOT OR ONLINE ORDERING AND NEVER HAD THESE PROBLEMS I HAVE HAD WITH POSHMARK. THIS IS THE MOST UNPROFESSIONAL BUSINESS I'VE EVER DEALT WITH. I THINK 75% OF THESE SELLERS ARE SCAMMERS AND FRAUDS AS WELL AS POSHMARK IT SELF. YOU SHOULD NEVER BE CHARGED FOR A ITEM THAT HAS NOT SHIPPED.

Thumbnail of user nicolen209
1 review
11 helpful votes
  • Send Message
February 26th, 2020

I am a seller on Poshmark and when I tell you about what they did you will be SHOCKED. I provided them with my banking information so that can wire me my money. I have done this many times before with other companies and have NEVER had an issue. Turns out they routed the money to someone else's account then claimed that I provided them with that account. I called my bank and they verified that the other account does not belong to me. My bank isn't able to do anything because the other account is active and the person obviously isn't going to claim that the money isn't theirs. Poshmark responded to me by saying that there isn't anything they can do so I should contact my bank. Basically no one wants to take responsibility for what has occurred and it is so unfortunate that I can't hold anyone liable for this mistake. I've decided to put this out into the internet and I'll be posting this everywhere I can because this is the only way I can let other people know to be careful with them! Their customer service is terrible, they take days to respond and are not helpful whatsoever!

Thumbnail of user elizabethd1420
3 reviews
3 helpful votes
  • Send Message
December 14th, 2021

Poshmark encourages liars with their "The buyer is always right" strategy
I have been selling on Poshmark a while. In my experience they always side with buyers but I usually don't mind since I get my shoes back in the same condition as when I sold them. WOW, the buyer returns the shoes worn and without the manufacturer's box, packaging, tags, etc and mailed in a plastic bag. They were brand new with a minor defect that was pictured twice in the listing. I contact poshmark send pictures and tell them of the condition of the shoes I received back and they decide I did it! Really, why would I destroy my own shoes and how could I have fit the boot box in that plastic bag which I provided them a picture of (the bag even showed the return label as proof of what this person did to me). She lied to get the return and my guess is she wore them a while, decided they didn't fit and had already tossed the manufacturer's box when she came up with the return scam. She called them fakes--they were not and I proved that to Poshmark but they allowed her to return them anyway due to "undisclosed defects" even though my listing had 2 pics of the defect from different angles. She also said all my shoes were fakes- the first fake anything accusation I have ever received. So I get ripped off for $36 after Poshmarks commission and am left with shoes that I cannot resell for much of anything.
Poshmark encourages buyers to lie sidingwith them when they lie as in this case. Lets reward scammers should be their motto.

Service
Returns
Quality
Thumbnail of user zees27
1 review
4 helpful votes
  • Send Message
October 14th, 2016

I ordered 2 items from same seller. I paid, Poshmark took money immediately. Seller never shipped items, never responded. That can happen, time to time, I understand. That itself is not Poshmark's fault.

However, when I asked Poshmark if I can leave negative review for that seller, Poshmark said buyers can only review items which they received, not for sellers for not shipping or not responding. I looked up the same seller and the account is active as well as items.

It makes me think Poshmark actually wants to keep bad sellers (possibly some fake sellers) so buyers would pay and Poshmark can hold money for longer period than transactions successfully completed (item received on time). Poshmark can take money immediately and holds money during waiting time and can processes refund later (which is not processed immediately at all) so they can use cash by themselves. They play with money they are holding. They probably keep bad sellers purposely so they can take money and can refund later.
If that's not their intend, they should certainly mark sellers who are non-responsive and/or non-responsible (to ship items) clearly for another future buyers, so other buyers would not buy from such seller. Poshmark certainly refused to do that. They have own self-beneficial reasons to keep bad sellers active.

Thumbnail of user nicholasm679
1 review
2 helpful votes
  • Send Message
January 15th, 2022
Verified purchase

I have been waiting on a coat I bought 14 days already. It's in review for authenticity. What a joke. They have no phone number and don't answer emails. This place is a joke and a scam

Tip for consumers:
Delete your app. Don’t use it

Products used:
Jacket

Service
Value
Shipping
Thumbnail of user emo10
3 reviews
2 helpful votes
  • Send Message
July 13th, 2022
Verified purchase

I did a low to high search in a specific category. I get random prices all over the place, certainly not low to high. Many other search issues have caused me to abandon shopping on this site.

Thumbnail of user reneek22
Renee K.
1 review
9 helpful votes
  • Send Message
March 27th, 2017

I bought a purse from a seller on poshmark.com. The seller stated on the ad the purse used only once and practically new, so I offered a price according for this 'new bag'. Right after I receive the package and I saw there's a large area of leather on the handle rubbed off on the surface, and there some white scuff on it as well. So I report the item not as described immediately. After filed the case, one week past I haven't heard anything from them, besides the seller was very nice told me do not worry and she will work with me and willing to accept the return. But both seller and I didn't hear anything back from poshmark after a whole week, finally I had to contact my credit card company and asked for help. It's about right after my credit card company contact them, they send me an email and offer $200 credit on their website, I refused. And I responded told them I just want my money back, and seller have no problem to take the returns. after a few hours I received another email from them, they said they will not issue a refund to me, instead they gave me $250 credit on their website and tell me to keep the bag no return. I don't understand why are they being so hard on the buyer even though the seller is willing to take the return. They don't want to give up their 20% commission on this $2200 Purse. That is like rob my hard earned money, totally unacceptable. Hopefully my credit card company will help me get my money back as soon as they can. And I want everyone know do not buy anything on there unless you don't care will you receive.

Thumbnail of user carae18
1 review
0 helpful votes
  • Send Message
October 13th, 2020

Horrible for selling, buying is ok as long as you have realistic expectations because 99% of products are used. A lot of sellers are being scammed by the buyers on this site.

Thumbnail of user jackiea47
1 review
4 helpful votes
  • Send Message
June 1st, 2017

I ordered an MK tote description said new with tags I received the tote it was clearly used in the attached wristlet I found camera lenses a clip a drawstring bag and a BIC lighter. I have made effort upon effort to get instructions to return this Handbag for a refund at this point no one from PoshMark will even respond to my emails any longer... I also called the Redwood City California number and left a message did not receive a call back or any kind of response from Poshmark... my advice don't purchase from any company that does not have a helpline where you can actually speak with a customer service representative... I believe this is intentional on the part of PoshMark it's easy to disregard your customer complaints if you don't actually ever have to talk to them... I would never do business with this company again and I will go out of my way to tell anyone and everyone I come in contact with not to do business with this company... their customer service motto should be if you order it you're stuck with it... regardless of how badly the seller misrepresents the product!

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!

How do I know I can trust these reviews about Poshmark?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Poshmark?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business