• Poshmark

Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
150
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user tomd1228
1 review
0 helpful votes
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February 7th, 2023

I ordered a Nino Cerruttii sports jacket that was listed as a 44L which is the size I wear. When I got the jacket I tried it on and it was far too small maybe a 42R I declined the sale and told the seller it was not a 44L and she said she would refund me because she wasn't exactly sure of the size since it is not on the jacket. Poshmark disagrees and released the funds to the seller after asking me to get a tape measure out and clearly measure the jacket from 5 different angles. I'm so pissed at Poshmark right now r
Qt

Thumbnail of user patricias3125
1 review
0 helpful votes
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March 24th, 2022

I was looking at a coach bag on poshmark and thought the "original price" looked really inflated. I checked it out; the same purse is still available at Coach Outlet and it was CHEAPER there than the for sale price on poshmark.

Thumbnail of user ladyl43
1 review
2 helpful votes
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March 3rd, 2023

Sellers of authentic items get flagged even after producing authentic receipts and or proven items sold as authentic in the past. I will never sell or purchase on their platform again.

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Thumbnail of user betsyc99
1 review
0 helpful votes
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July 13th, 2021

Bought a designer bad that the pictures and the description did not tell about how badly worn the purse is. Tried to return and was denied. Buyer Beware, not consumer friendly!

Products used:
Michael Kors bag

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Thumbnail of user rachelb778
1 review
0 helpful votes
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June 12th, 2021

If I could leave Poshmark with a negative review I would. Unprofessional. Harassing. Rude. Company communication was awful. Anyone I spoke with did not have knowledge and they were terribly rude.

Products used:
Website. Horrible!

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Thumbnail of user geoffd39
1 review
0 helpful votes
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December 13th, 2020

Ordered roller blades for my grand daughter. Came in a very timely manner and just as advertised. Very happy with the product and the efficient manner they arrived. I can recommend.

Thumbnail of user nancyf192
1 review
8 helpful votes
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December 24th, 2018

7 days and item not shipped, they make you wait seven, they took my money and now have to go through the "refund process" My first and last time using poshmark.

Thumbnail of user mikaelaac
1 review
22 helpful votes
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June 22nd, 2015

You see the SAME people have host picks over and over right? Well Posh has great customer service with them it seems like but all the rest of us it's nonexistent! I sold a girl a AUTHENTIC Lakers jersey and she reported it to posh and I even sent photos and evidence it was authentic but they just sent it back and never got back to me. The girl ends up telling me she only needed it for a party for one day so she sent it back... ummmm?

The never protect their sellers (period). I understand trading is frowned upon but when a user is blatantly scamming many people and blocking them so you can't do anything about it. You report it to Posh (at least 4-5 people have *******@briianarene at this point) and they do nothing about it. Trading isn't prohibited otherwise I wouldn't do it. No customer service to speak of... it's a bunch of cliquey women/girls that if you're in the " in crowd" you do well, otherwise they could care less about you.

Tip for consumers:
Don't.

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Thumbnail of user lynnk137
2 reviews
42 helpful votes
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September 19th, 2019

I ordered a skin care product. Received something completely different. Immediate contacted Poshmark (non)Support and asked that they refund my money. Their response was to email me a shipping label to send the product I received to the correct buyer and over my objection, emailed my address to the buyer who supposedly received my order. I repeatedly advised their (non)Customer Support that I will not accept a skin care product re-shipped to me by some unknown customer and to email me a shipping label to send back to the sloppy seller. Plus, Poshmark has violated my privacy by providing my PI (personal information) to some other customer without my permission and over my objections.
They repeatedly send me emails saying they're "sorry I don't love the product and I can give it away, toss it out or resell it on their website." Really?!
I have not and will not even open the package (originally ordered 9/4... received today 9/19)... hoping that PayPal will help resolve this.
Best advice is to stay away from this business. Very poor business practices... your personal information is not protected... and they wouldn't recognize customer service if it bit them in the a$$!

Thumbnail of user mirandap1
7 reviews
33 helpful votes
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January 2nd, 2021

SELLERS BEWARE OF THIS SITE, Poshmark is a scam website, I wouldn't sell my clothes on Poshmark ever again, the buyer has 3 days to try your product before Poshmark will release your money to you if the buyer doesn't like it then their money will be released back to them and they will keep your product which happened to me but I was not having it, Poshmark, the buyer, and I were in a deep argument online until Poshmark sided with both sides. Once I got my money, I gave Poshmark a piece of my mind and told them I'm deleting my account and letting friends and family not to sell on this website.

Thumbnail of user sm300
2 reviews
2 helpful votes
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November 30th, 2023

I purchased an item on Poshmark from seller terrydowdy, and after a few days of the package not showing as shipped, they said (in Poshmark msging----see attached screenshot) it was "shipped to the wrong address" and that they'd reship it to me if THEY GOT IT BACK. I told them that no, that's not acceptable to me so just refund my money---and the seller terrydowdy BLOCKED me from even communicating again! What absolutely CRAP "customer service"! You're taking my money, not sending me the item because you messed up and sent it to the wrong person, then telling me that I have to wait maybe *forever* to possibly get my purchase? Um, NOPE! Poshmark customer service was also TERRIBLE about this, said they won't help me until more than 20 days have passed (?) and said they can't do anything about the seller. I'm opening a chargeback with my payment provider since POSHMARK won't do diddley to protect BUYERS FROM SCAMMERS LIKE "terrydowdy".

Tip for consumers:
On the whole I would avoid Poshmark, it's just not worth all the lousy sellers who either do this kind of scammer crap on people, or just don't even respond to questions, offers, etc. I will not purchase from people who don't even do minimal customer service and a site that will not even monitor or enforce basic selling rules on sellers. What kind of seller blocks a buyer who has bought an expensive item from them and just wants to know where their purchase is? "@terrydowdy" and Poshmark STINK!

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Thumbnail of user vickyd10
2 reviews
8 helpful votes
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June 8th, 2016

I found the cute shoes I was looking for in my size--7.5. I eagerly awaited the package's arrival and found the shoes to be in like-new condition, exactly as they were presented by the seller. HOWEVER, the shoes were 7.5W and I would never have ordered a wide width shoe! I went back to the listing to see if maybe I had overlooked something but no where in the listing did it mention they were wide width. I contacted customer service via e-mail, wanting to resolve the issue since I was instructed to "accept" my order within three days of receipt. No response. So, the next day I sent a second e-mail and finally received a response chastising me for sending the second e-mail. "Thank you for your e-mail. We sure do appreciate you reaching out to us. Rest assured that we've received your message and strive to respond within 1-2 business days. Please note that there is no need to send more than one e-mail and sending additional e-mails may result in a delayed response."
I also received an e-mail telling me that my package had been delivered and to please accept my order so the funds could be released to the seller. This first (and last) transaction has not been a good experience, except for the quick response of the seller herself. Live and learn, I guess.

Thumbnail of user lisal352
1 review
4 helpful votes
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March 19th, 2018

As a first time Poshmark seller I received an email just a few minutes after I posted my item for sale. The buyer said her name is DAWNA KAMP and she wanted to send me a check and I didn't have to send my item until I cashed her check. She also said no need to mail item, she had a 'courier' to pick it up? She claimed she had a store where she bought and resold items. Once I responded that I couldn't imagine anyone not having Paypal (especially since she supposedly had a 'store') and also that Poshmark's policy is to use their platform for sales I never heard a word. Sellers beware!

Thumbnail of user maribethh16
1 review
0 helpful votes
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October 19th, 2023

Do not buy or sell in poshmark. I was scammed out of 900 dollars! They will not help you or stand by you in anyway! Mercari or ebay is much better with supporting their sellers and buyer!

Products used:
Didn't get a chance to sell I was scammed before i even got to that point!

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Thumbnail of user tiffb1
1 review
4 helpful votes
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February 9th, 2017

DO NOT BUY HERE UNLESS YOU KNOW HOW TO AUTHENTICATE WHAT YOU ARE BUYING. I SEE MORE FAKE BAGS, FAKE JEWELRY, FAKE MAKEUP THAN REAL ONES. SELLERS CLAIM ITEMS ARE REAL WHEN ITS CLEAR THEY ARE NOT. IF YOU COMMENT OR ASK IF ITEM IS REAL, POSH SENDS EMAILS THREATENING TO CLOSE YOUR ACCOUNT. YOU CAN REPORT AND ITEM AS FAKE BUT POSHMARK WILL NEVER REMOVE IT. THEY ASK THAT "YOU SIMPLY SKIP OVER THE ITEM AND NOT BUY IT". THE SALE OF FAKE ITEMS IS ILLEGAL AND THEY ARE ALLOWING IT, DUE TO THE SIMPLE FACT THAT THEY GET 20% OF ALL SALES. THEY KNOW HALF THE ITEMS BEING SOLD ARE FAKE, SO IF THEY STOPPED THAT, THEY WOULD LOSE OUT OF THAT 20%. SHADY SHADY UNSAFE SITE

Thumbnail of user jeny27
3 reviews
23 helpful votes
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March 28th, 2023

If you are a seller and your listed item sells, the buyer has the option for 3 hours to cancel the order. This only applies if the buyer makes the purchase at full price. If they make a purchase at a discount, this does not apply. So, if the buyer makes a purchase at full price and decides to cancel the order within 3 hours, then the seller has to re-list the item. If you are a seller who had many potential buyers "LIKE" the item, then you would lose all of those potential buyers since the item will continue to show as SOLD. The item does not get reinstated. Therefore, the red sold banner will still be there as if the item truly sold. This is unfair and unreasonable to the seller. So the seller has to re-list the item and have to start the process all over again which slows down sales. Furthermore, all of the potential buyers who see that you have re-listed the same item think it was returned due to some issue so they are no longer interested in your item. Poshmark should remove the sold banner and reinstate the item if some buyer who plays games cancels the order! I have reached out to Poshmark and they do not care to change their unfair and unreasonable policy. As all of the reviews show on Sitejabber, Poshmark is a terrible forum, especially to sell. They take 20% and they do not help the seller in any way if there is an issue. I will no longer sell as they have the worst policies and worst customer service. I have had many issues with them and this is the last straw.

Thumbnail of user lpg
1 review
1 helpful vote
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November 24th, 2020

Do not but from these scammers, no customer service they do not have a mailing address or phone number
You but you get what ever they send you and that is the end of it
DO NOT BUY FROM THIS SO CALLED COMPANY
BIG TIME SCAM!

Thumbnail of user diamnem
1 review
0 helpful votes
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September 5th, 2023

They do not show when purchasing that they do not accept size returns. Every other website accept size returns. So you are stuck with a size that does not fit!

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Thumbnail of user jeans761
1 review
1 helpful vote
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December 5th, 2021

I have painful, disfigured feet and have a problem finding shoes, and my doctor recommended HOKA professional running shoes. They run $150-200 new, so I figured I would look on PM. The first pair I bought were perfect. Fit great, felt great. A few months later I ordered a back-up pair. Same size, same color, same model, different seller, and they did not fit properly. They were much too tight, and even felt about 1/2 size too small.

I contacted the seller, and he said he was not the original owner. So I brought them to a shoe repair shop and had them stretched out a few days. No difference. The shoe repair shop said it looked like the sneakers had been washed and dried, and that particular material shrinks in the dryer. I research the HOKA care instructions, and sure as $#*! they tell you not to put in dryer, and to wash on delicate in cold water and air dry, or wipe down with a cloth.

So I email Poshmark and tell them the story, and they refuse to allow me to return the item. They said the fault lies with the original owner for not following the care instructions, and not with Poshmark or the seller.

So now I am out all of this money, and refuse to sell these sneakers to an unsuspecting individual. I am not happy, and will never use this site again.

Tip for consumers:
Stay away

Products used:
None

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Thumbnail of user kellyb397
5 reviews
17 helpful votes
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August 20th, 2018

Poshmark is a great app to sell clothes in your closet. It caters specifically to women clothing, for anyone needing to know.
With sellers: you may run into a few sellers that are very unreliable, but this is almost never the case. I see a lot of counterfeit items being sold without stating they're counterfeit (which is not allowed on the app) so buyer beware with this. You will only see the POSITIVE feedback for a seller, which is also very unhelpful, as if anyone has had bad experiences with the seller, you will never know.
With buyers: I've never really had any issues with buyers, but I know of experiences. My sister has had a seller that did not accept an order for a WEEK, and after a week, she asked for a refund claiming there was a "hole" in the clothing that was NOT there before shipment. They can be very deceiving, and ask for returns for very arbitrary reasons (I've had one ask for a return for a 1 inch measurement error?) but this is usually not the case.
With these issues noted, it is very easy to sell items on this website. Updating your items daily ensures that it will get more shares and likes. There is a 20% commission which takes a big hit on your item but this comes with easy sales. I've never had any problem with customer service, it may take 24hrs for them to get back on any issues with an order, but they are usually very helpful in this process. You will find better deals on Poshmark than any other competing apps (Mercari, Depop, etc.) but you could also find things way too overpriced, you just have to know how to search!

Thumbnail of user hanan19
1 review
0 helpful votes
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April 1st, 2023

This site Poshmark.ca never has never let me list my sell. I spent lots of time to prepare informative description and to take photos of my items to post on this site but it kept deleting my postings and even stopped me from transactions without any explanation. All my items are genuine branded and good quality, and I had been very enthusiastic to work with this. I also read and obeyed all its listing policy. But it just brutally didn't let me list. And while it looks a responsible site by preventing all people that it suspects (with bias judgements), unfortunately and ironically the items I bought from the site that it approves for listing aren't great. I bought some belts from this site but some don't really work, and 2 belts from other supplier never delivered. Hurtful and disappointed experience. I contacted their Support but they never replied to the points of my questions after getting back to me only after a few days. Unsure if they themselves are genuine while they judge on others. I've deleted my account and completely give up on this.

Tip for consumers:
Not allowed to list and sell my items due to their bias judgment, and bad experience with purchase of belts items I bought on the site

Products used:
Belts

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Thumbnail of user suzih2
1 review
7 helpful votes
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April 1st, 2017

So I sold a pair of pants the buyer then made a claim that she thought it was 100 percent leather Poshmark sided with her but then she kept the pants for over a month I kept on emailing them about it but got no where then she finally sent them back which you could tell she used them it had a small tear in the back of the leg and they also smelled like bad feminine odor on top of that so I reported it but again got nothing to I shut down my account never again will I ever do business with them again

Thumbnail of user alanam7
2 reviews
1 helpful vote
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March 31st, 2016

I've been buying and selling on postmark for about a year. Very pleased and happy with the whole process. It's very simple to post items and of course ASK QUestions. I've never been disappointed:-)

Thumbnail of user laurenm79
1 review
4 helpful votes
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October 25th, 2016

Beware of Poshmark there are some scammers just got scammed by a girl named Hailey Hild took my money and never sent item 2 weeks have passed said she mailed obovisouly lied said there was flooding in PA okay lol I knew she was lying right there PA was not involved in recent hurricane incident. This girl thought she could lie to me and then blocks me after I figured out her little game. FYI be careful who you buy from there are scammers in this world be careful

Thumbnail of user kathym2162
1 review
0 helpful votes
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August 9th, 2023

After I placed my order with MODEREUROBTQUE, they came back, mind you AFTER THEY CHARGED MY $111, and told me the item I ordered was sold previously. Offered my a different item, I said no, stated I wanted a refund. They communicated for a week, them BAM...CRICKETS. They will not reply to my messages...I hate dishonesty. I work hard for my money, not that this was a ton, but it's the principle. I will never use Poshmark again. So disappointed.

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