Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.
I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money
Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.
So far I've found some really great deals on Pm but I have been a professional shopper, an eBay seller and basically I know how to make sure I find the best deals... sadly certain things on Pm are already on my nerves such as;
1. No time limits on seller postings; I have an purchase pending and I have to wait 7 days to see if the person is actually active as they seem to have been inactive for a while, this prevents me from going for other new deals because I can't cancel due to responsiveness for a whole week.
2. $6.49 to ship a $3 or a $499 item? Enough said...
3. Settings unresponsive; I indicated that I do not want NOTIFICATIONS on certain options and yet I still get them it's quite annoying.
Overall I have enjoyed being a new user for the past few weeks but I'm relieved to find that there are other sites that offer more options like free shipping etc. hope they make improvements.
Poshmark has the worst technical problems. All the time listings disappear, contact customer service no reply until 24 hrs later if lucky, then they claim something triggered their automated system, and they do restore the listings immediately. There seems to be a LOT of females on this sight who troll and try to cause trouble. Its truly not worth the time to list here unless you are just selling used clothing and can just give it away
I have been selling on other sites since 2006. I have dealt with many losers but Poshmark takes the cake. I don't believe they even read your questions and 20% commission is very high for terrible service. I'm glad I saved all my emails.
I know a seller who was flagged for not dropping her price to a ridiculously low offer, blocked from posting new ads and had her ads removed, making this site s complete waste of time. I think some policy changes are in order shortly.
I was conned out of $140.00, the seller blocked me and deleted my comments as soon as I had paid. After 6 daily emails with no response from customer service, it looks like I won't be getting my money back. I tried to cancel but it's not working and there's no safety net in place for customers who get conned like this. Do not buy from Poshmark, try ebay, Tradesy or Depop instead.
This is a SCAM- bought a New with tag listed jacket - received a worn one- smelling like food and perfume! Poshmark did not wanted to refund the money! Better pay a bit extra as you will never get your money back if any issue.
Tip for consumers:
Stay away- better pay more and get original unworn jackets
Products used:
Jacket
Don't come here if you want multiple items from different sellers. I can still find things cheaper from other sites that offer free shipping or bundle everyone's into one shipping. I'm not going back for this reason. Plus some sellers don't answer for days and then the product sells.
I have not had good experience on Poshmark. As a buyer I find that items may take over a week to ship (twice), arrive with undisclosed damage (twice), & orders cannot be returned because of fit (I have been stuck with items I cannot wear three times). I have also sold a few things, but buyers made ridiculously low offers (even though I priced below the sold category on Ebay, they were still looking for a further 50% off!). Poshmark holds the money so you have to request to get it unlike other sites where you get the money direct to you. Fees are high in relation to value. Is there anything I like about this site? Not really... cannot recommend for buying or for selling.
Without ever selling 1 single item, Poshmark has decided to block my account. I have tried unsuccessfully over the past 4 months to get a response from their customer support team. Nothing. Crickets. I literally did NOTHING and they suddenly decided to block me! Zero SALES! I posted a couple of costume jewelry pieces. That's it. If there were a 0 rating, that would be this!
Tip for consumers:
Don't waste your time.
Products used:
I signed up to be a seller.
I made 2 purchases last week. Poshmark took money out of my account right away. 5 days later, i get an email that "seller changed mind." What?! I guess this is a fairly frequent occurence.
Second item was never shipped and no communication from the seller or poshmark. Now, I'm wasting time emailing everyday trying to get my money back. It seemed like a good deal at the time, but now i know it was all a scam. Really, do not bother.
I try several time to get this taking care and their customer service sucks. Not even a e-mail reply. One of the sellers must got my credit card number and made a sale to some shorts for $ 50.00 plus tax that I never authorize. My advice be careful.
I bought an item supposedly NWT that arrived used and smelly. The sellers ratings are misleading because this seller appeared to be reputable. Poshmark Support sucks and doesn't respond until after 3 days when the purchase is Auto Accepted in their system even if you don't want it and try to return it. They are unscrupulous and deceitful.
Tip for consumers:
Think twice before buying anything from Poshmark. You'll definitely regret it!
Poshmark customer service sucks they have done nothing to help.I emailed them approx 6 to 7 times and they send the same email back it seems like a robot answering back. You cannot call them,they do not take calls or messages. Again they suck
Tip for consumers:
If one has a problem with their account,email. Customer service sucks they email you back the same sentences like a robot and one cannot talk to a person it is awful
The numerous negative online consumer reviews confirm Poshmark's ongoing, unacceptable, and potentially unlawful business practices. The common theme includes substandard customer service, poor management, no customer service contact number, product misrepresentations, and the sale of prohibited items pursuant to Poshmark's seller policies. Consumers should file a complaint with the Federal Trade Commission against Poshmark for deceptive and/or problematic business transactions and request a full charge back to their credit card for merchandise returned or cancelled that was not refunded, for goods not received, misrepresented, or damaged, and for other merchant issues specific to their transaction.
All sales are final. Mother in law bought a gift for my son. It was the wrong color and they would not let me return. Very frustrating dealing with them. She thought she was buying it from Walmart so I'm not sure how they managed to link their ad.
I've been shopping poshmark since they first opened and now they're too big for their britches they do not back up their loyal and great clients! I recently bought an item from a seller who indicated the item would fit a small or medium which I am. I then requested a return. After a week of waiting, they told me I should have asked for the measurements, lol! Then why indicating small or medium even matter then!?! I'm supposed to be blamed for the sellers misrepresentation? Well I will never buy anything from that crap site again! Oh btw that site has gone to crap anyways people love selling they're torn garbage there anyways
Sold a perfect condition running jacket with absolutely no flaws. Buyer then left me negative feedback saying I sold it to her with an undisclosed "broken zipper". I don't sell things in poor condition. I have 100% positive feedback going on 18 yrs on eBay so that should speak for itself. Poshmark seems to have sketchy buyers and leaves the seller with no recourse in this kind of situation. I'll never sell there again. Do yourself a favour folks. Stick to eBay where there's some seller protection too.
Bought a sweatshirt, got an old lady sweater. Opened a claim. Seller called me a SCAMMER! Then she tried to swindle me by saying I could just keep the wrong item, that way I would not get my money back. Ugh... terrible sellers.
Absolutely the worst app to choose in terms of shopping or selling online. No support for sellers, Poshmark provides misleading & incorrect information. Shoppers consistently submit low ball offers & sellers are subjected to the highest fees to sell; more than double of the other apps. Don't waste your time or money on the garage they are trying to pass off as authentic. Poshmark should be ashamed of themselves for the way they treat their sellers & how their Ambassadors gauge the customers with their fake knock offs. I would given a zero rating, However, this wasn't an option.
Tip for consumers:
Don’t shop or sell anything on this site.
Products used:
Clothing & ourses
I know there are a lot of negative reviews, but so far I only had good experience with the customer service and other seller/buyers.
I sell luxury bags on Poshmark sometimes. 20% fee is a bit high, but what I love is their authentication service, which can eliminate my worries about buyers claiming "item not authentic" or "item not as described."
I sent inquiries to their customer service through Facebook and they have always responded very quickly.
I guess the key is to use their Concierge service when selling high end items, and choose buyers if you can. Sometimes I did not accept offers even though they were high enough, due to the lack of reviews or because there was something shady about them. Like any other selling/buying platforms, discretion is needed, but so far Poshmark has provided the best experience compared to other services such as Mercari.
I ordered several things that came as pictured and as described, the final item i got was sized xxl but really was size of a medium at best. I purposely don't buy outside the U.S. do to ridiculous sizing issues. I filed s claim it was denied I'm stuck with a shirt I can't wear. Beware sellers don't have to disclose they are selling you cheap small crap from other countries.
I placed two high-end, brand-new items for sale on Postmark. The process was quick and easy. However, I was inundated by texts from people looking at my items and following me. Don't these people have anything else to do? It was distracting and intrusive. I feel I should only get texts when people have questions or want to make an offer. I suggest that instead users receive a weekly EMAIL report with a list of likes/followers. After three months all I got were browsers, no sales. I closed my account and I took my things to a local consignment shop. They sold in a week.
I've had a couple of great transactions and a couple to be desired. Essentially, there is no quality control. You can buy something that isn't actually still available because people don't delete their sold items. The biggest complaint is getting an item that isn't remotely as advertised, I. E. in poor condition. It's just annoying from a site referring to itself as "posh mark". And why the hell are people allowed to sell crap from old navy?
The people on this site are SO annoying. Bored housewives with cheap old clothes. They leave comments that they dream of buying my designer items. Who has time for this nonsense. It's only for super low end. I was able to sell some designer, but it was exhausting.
Ordered only once on this site which was one too many. Ordered a bracelet and after several weeks of not receiving merchandise I tried to call. Of course no number available. Only communication was through email. Was contacted by "Heather" who told me there was no record of my order despite the fact that they had deducted the money from my account. Long story short, Heather was no help so I turned matter over to my bank. Was reimbursed the full amount within the month. First impressions are lasting. Never again!
Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!
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