Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.
I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money
Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.
This place is awful do not buy from them you can't get your money back if somethings not described properly
Products used:
Shoes
What they say is true. Poshmark is not that great and at times can be very frustrating. Buyer better beware.
I totally agree! Plenty of resale shops here locally with no shipping costs! Otherwise I would give it a five!
You can get lots of great products, and can sell yours as well. Awesome clientele, reasonable prices on expensive items!
I've been buying and selling on PM for over a year, it is very easy to use and has lots of variety. The best part is it's safe.
Had purchased a dress in feb. Not got refund yet. Not getting any reply from their end. No phone number to call n speak. Not recommended at all.
I tried to order a shoes. But wen i cick buy it says unable to buy and try again later? Why? And whhy they do not ave a cntact number? So it is very easy for us to call them if we have cncern?
Poshmark is a great way to get rid of stuff that you have that doesnt fit you anymore or gifts that you have waited too long to return, etc. The key is to give excellent customer service, be honest about what you are selling, always always ship in a day or two and provide good pics. I've been doing it for about 4 years and have always had great expeirences and made quite a bit of money. Trading is shady... it can be good and it can be very bad... trade at your own risk. It is up to you to trust the person you are trading with and the best way is to trade inside of poshmark meaning reduce your price to as little as possible and buy at the same time as the person you are trading with so as to both pay the same and be able to utilize Shipping through poshmark to ensure your items ship at basically the same time with tracking. You get more chances of your stuff being sold when you add as many friends as friends as possible and share as much as possible also sharing your friend's closets. Soooo that's it in a nutshell... just play fair and be nice and you will win with Poshmark! I'm a Posher for life!
No merchandise after 14 days, customer service has no idea why! The seller never after 4 messages never responded.
I have been using Poshmark for selling some VERY fine designer items for about 2 1/2 months now - during which time I am disappointed that I've not sold more, particularly because my items are quite reasonably priced, given the high-end items that they are - many of which are NEW! The website is easy to use, and I like their easy shipping policy. But I think that Poshmark's clientele (potential buyers) are NOT very sophisticated in that they have little knowledge of fine merchandise, including jewelry - and those who do, they all seem to want to buy such items for next-to-nothing! And Poshmark encourages this behavior by hounding sellers to DROP their prices! Heck on that routine, since my items are ALREADY rock bottom in price - but the buyers don't seen know a good deal if it landed in their laps! I am IRRITATED by all the notations that I get about "likes" and "shares" - because these folks do their "likes" all day long, but they NEVER purchase anything! I think that they're all young girls just fooling around, entertaining themselves on the platform with their friends. Just a game, but they DON'T have ANY MONEY to buy anything! I have noticed that the MEN don't do this silly stuff. No "likes" or "shares" from them. They just go to the platform, look for something they want - and then, they BUY IT! GOOD JOB, GUYS! Love ya!
I placed my first and last order with Poshmark. I was intrigued by the idea of buying new or slightly worn name brand product at a deep discount. I placed an order for 2 Vineyard Vines mens polo shirts. They were offered at 2 for $50 new or slightly worn polos in great condition. What I received was one original Vineyard Vines polo with a stain at the bottom front hem and a knockoff shirt with a stamped on labe of Vineyard Vines made in Pakistan. I immediately contacted Poshmarks customer service and got an email that they were investigating and would get back to me, I wanted to return the items or even offered to keep them for $30, lesson learnedl. I never heard back from them and today noticed I was invoiced the full amount. What happened to their policy of reviewing the customer complaint and forgoing invoices until the problem is resolved? I now have learned a valuable lesson, if it looks to good to be true it isnt. My motive in posting this is to warn anyone like me to avoid this company.
My first order and my daughter wears a size 10 Tory Burch shoe. When we got the shoes they were size 11. Too big, but denied return!
99% of the seller in Poshmark are scammers. DO NOT BUY anything from Poshmark. I bought a jacket and it is complete piece of crap. Horrible quality.
Tip for consumers:
THey dont accept any return.
Products used:
jacket
A fraudulent company period! Freeze your funds After you provide them with your cc or debit! They won't release it and no way to call them. Scammers!
Too many sellers never ship items that have been paid for. Thank goodness Poshmark offers refunds when that happens.
When browsing, there is an overwhelming number of duplicates! So annoying, I wish there was a way around this.
Update: 3/12/15
I've now made a few sales and purchases on Poshmark, and for the most part, it has been a positive experience.
As a seller, the platform is incredibly easy to use - I print out a label, wrap the item, place it in free Priority Mail packaging at the post office, and away it goes. The site can be a time suck though: getting publicity for your items requires a lot of sharing, following, and activity on the site, so it might not be the best for somebody who wants to simply post items and wait for them to sell.
As a buyer, the items I've received have been great! Active sellers tend to respond and ship quickly.
I've discovered that there are a lot of abandoned closets on the site - so items appear to be for sale, but in fact, the sellers have lost interest or sold the items elsewhere. While Poshmark has been very good about prompt refunds for items that have not shipped, it might be better if there were a way to automatically delete closets that have had no activity in months.
I want to like Poshmark... I really, really do.
As a buyer, I still haven't successfully purchased anything through Poshmark. Still, I'm giving them three stars because the platform has a built-in feature that allows you to cancel after 7 days, and they've been prompt about refunding my money.
I also like the platform for selling: it's great for people like me who are too lazy to use ebay and don't necessarily need the money ASAP, but would still like to make a few bucks on nice clothes that don't get worn as much as they should.
More than anything, I like seeing what people post on Poshmark. Fashion isn't big where I live, and I like to see what people are up to!
Tip for consumers:
Before buying an item, check to see if the seller has been active recently! If not, you can send them a comment to see if the item is still available. If they don't respond, then you'll know that their closet has been abandoned.
They have a return policy but will not return items after selling. Be smart and check reviews. Stay with good companies, this is not a good company. DO NOT USE POSHMARK.
Tip for consumers:
Do not purchase. Use a reputable company.
Products used:
CoCo Chanel jewelry.
I ordered LUCKY BRAND EMMIE FLATS, THE SAME SHOE I HAVE BEEN WEARING FOR YEARS, BOUGHT AT RETAIL STORE. THE NEW ITEM ORDERED FROM POSHMARK APPEARED THE SAME, BUT WHEN I WORE THEM FOR 2 HOURS, THE INNERSOLE DISINTEGRATE AND SHREDDED. THE INNERSOLEOF THE POSHMARK SHOES LOOKED EXATLY THE SAME COLOR, BUT IT HAD A CHEAP FABRIC. THAT SHREDDED. NOW I CAMNNOT RETURN THEM/buyer beware
I bought a pair of Manolo blahniks for $40 in perfect condition and a brand new with tags $65 Victoria's Secret bra for $15 also in perfect condition!
There is no live customer service to help you with an issue. Trying to return an item and I can't not reach anyone after 3 months.
Tip for consumers:
Do Not Order from POSHMARK!
Products used:
Bag
Plz let Her know i want to purchase the purses she had bundled for me but pish has blocked from this for no reason. I want her to email me at *******@gmail.com. Thanks Mary
Ive been selling online for years and Ive never seen so mant poeple that are looking at products, Liking products, Commenting on products, That they have no intention of BUYING as Ive seen on POSHMARK
Ive been on there sight for SIX (6) monthes now and made only ONE (1) sales
To much LOOKING not enough BUYING for my likes so Im closing my account
BY BY POSHMAK
The most horrendous customer support (or LACK THEREOF) I've experienced in, maybe …EVER. Poshmark FLAT OUT REFUSES to speak to you by phone and they do not have the common decency or respect to say so. Calling their Customer Support phone number says, "the mailbox is full".
Aurora and Keane are arrogant at best and 110% ignorant when it comes to understanding what Customer Support means. Their *lack* of understanding and *unwillingness* to understand the Issue was astonishing. THEIR ANSWER TO CUSTOMER SUPPORT IS TO IGNORE THE CUSTOMER —-
Aurora and Keane- You would truly be amazed at what you can learn from a customer who may be unhappy by speaking with them. What you are so afraid of bewilders my mind. Is this really the result you were after? Any solid company's leadership would absolutely not want this negative attention.
*Chandra* - are you paying attention?
I had no intention of leaving this negative review, except that you both tried very hard to *silence* me; I realized I still had a voice. Most companies do what they can to avoid negative reviews. Your actions and handling of my case is exactly what leads to negative reviews.
Congratulations- you win a recognition for horrendous customer service.
Do not contact me for any reason related to this review or experience.
Tip for consumers:
Do not expect any help from Customer Support. It’s non-existent if you don’t agree with what they write in email. They will NOT (and that’s a firm WILL NOT) speak to you on the phone, but worst yet, they won’t even tell you they won’t call you. They just ignore you.
Products used:
Boots
I give them NO STARS! I have also filed with Consumer Complaint and provided all the same photos and videos of this nightmare purchase. I received a call from an Unknown number who left no message. I then got a call from a number *******036
Pasadena, CA,, call it for yourself and see how unprofessional it is as a Customer Service. All I was able to do is "if this is Poshmark Customer Service Scam calling, PLEASE call me right back, I have my phone in my hand, my numbers is 559*******. I have yet to receive a call back. Still no call, no voicemail, no email, no written correspondence. They will continue to scam and ripoff consumers unless you fight back. There are sellers who profit from this scam as well and should be ashamed of themselves. DON'T USE POSHMARK! Poshmark lied to BBB and said they had contacted me. They have NEVER contacted me with a call, email, voicemail or letter. This shows the extent they will go to not act in good faith. I did everything required of me. I responded that item was not as described as soon as I got it. I sent pictures, I called the only number I could find and left very specific messages, as you only get a voicemail, you don't get to speak to anyone. I feel the, in my instance, that Poshmark and the seller steal money from good faith customers. They need to be held accountable and they need to be shutdown. They blamed me and said I was not entitled to a return shipping label, nor a refund. All those impacted by bad faith sales and advertising need to stand up and fight Poshmark. They are making a great deal of money by stealing from the consumer.
Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!
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