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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
150
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user andig3
2 reviews
5 helpful votes
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October 30th, 2017

I used to love selling and buying on Poshmark. It was my go to place to find sold out or rare pieces from clothing brands I love AND I always found some killer deals. It was a great alternative to other social media shopping apps because they had amazing customer service and offered great buyer and seller protection. I could always expect a reply from an actual person within 48 hours (between 2014-2015). Unfortunately, their customer service is essentially non-existent at this point. As a seller, there is no protection. If a buyer damages an item after they receive it or it was damaged in transit, it is your problem. Poshmark will side with the buyer without much question if they submit a report within the 72 hour window. Just this week, one customer purchased a $200 skirt that was brand new with tags. On the 3rd day after arrival she filed a report that it was damaged. Having learned the hard way, I very carefully checked the skirt before shipping (sometimes I even go as far as photographing items a second time as evidence). Poshmark ruled in favor of the buyer without asking for any evidence from my side, even though I alerted them that I had pictures of the skirt prior to shipment. In the claim, it cited a marking (that most definite was not present when it was shipped) AND that the color was not depicted accurately. We used the stock photo from the Reformation website for the exact colorway of the skirt as our photo. I would honestly love to see Poshmark return to its commitment to customer service so users can have faith selling again. Unfortunately, it seems like more and more users are ditching Poshmark for other social media commerce apps. I wish they would invest more into the customers that make the app possible and less into expansion.

Thumbnail of user caseyc36
1 review
5 helpful votes
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July 12th, 2016

Out of the first 4 orders I placed, only 1 was actually ever fulfilled, and that was 3 weeks later. I eventually cancelled the other 3. What a waste.

Thumbnail of user susiew14
1 review
24 helpful votes
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June 15th, 2016

I had a listing for a near brand new pair of Christian Louboutin heels. The shoes were purchased about ten years ago and were worn a handful of times. The pristine condition of the shoes shown in the pics proved this.

A buyer made a reasonable offer and I accepted. The offer was made on the Sunday night BEFORE Memorial Day which means it is impossible for me to send out the next day because the POST OFFICE IS CLOSED ON MEMORIAL DAY.

I shipped the shoes Tuesday morning and the next thing I know I get an email saying the buyer made a claim that the shoes I sold were FAKE and they "provided pictures as proof." 100% NOT TRUE. These shoes were purchased in NYC and are 100% authentic. Sounds like the perfect way to order something, decide you don't like it or they don't fit, then slander someone on the site and Poshmark lets it happen! I lost the case, I wasn't shown these alleged "photos," had the shoes sent back to me, and now my closet has this BS tarnish on it. I asked Poshmark how they determine counterfeit goods and they responded with, "we have our methods." Is that a joke?

This company has some SERIOUS kinks to work out on top of the RIDICULOUS 20% fee they take.

Thumbnail of user tinat77
1 review
1 helpful vote
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December 22nd, 2017

Awful and dishonest site. Tried their referral code many times and it never works. It is a complete scam to trick people to sign up.

Thumbnail of user fannyf2
1 review
11 helpful votes
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February 25th, 2016

Posh now charges. 95 more for shipping charges. They try to find ways to take more money every single day. Nothing but a rip off.

Thumbnail of user agnesm51
1 review
1 helpful vote
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March 25th, 2020

Run away from this site, or you will be sorry! They advertised the purse as being an AUTHENTIC Fendi purse. It looks like something made by a child!

Thumbnail of user solangej1
1 review
17 helpful votes
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October 11th, 2017

I was a new seller on Poshmark, I heard a lot of great reviews and was strapped for cash so I decided to trust their website. I decided to sell a genuine Louis Vuitton bag to a seller, I know it's genuine because I didn't buy it from an outside source, I bought it off of the Louis Vuitton Website.

I posted the item for $650 and it sold three days later for $550. I read the full policies for sellers and it said that it would go through Poshmark Headquarters first, prior to reaching the buyer. This didn't worry me as I know it is a genuine luxury item. I sent it to the "Poshmark Headquarters" as labeled with my return address, and waited patiently for my funds to come into my account.

Five days later they sent me an e-mail, lying and saying after a deep review with "luxury experts" they found my genuine bag as counterfeit and that it will be confiscated and destroyed if I don't send $20 via PayPal. I know my bag is real because it matches all the verification checks and I bought it from Louis Vuitton...

I sent following correspondence declaring that I was going to press charges for theft, and expected that I was going to pay money for an item that was originally mine to begin with. I feel sorry that I was naive enough to trust their service. LUXURY SELLERS BEWARE, the "experts" will say your item is fake and keep it to sell it straight from Poshmark Headquarters. Also, natural right that they claim that they have is not listed in their policies.

They are a scam! I lost a genuine Louis Vuitton purse that I didn't want to sell in the first place, but did because I knew it was authentic and needed the money. I feel naive to have lost such an expensive item for no reason and i feel offended that they tried to charge me for return of my item, when it is listed that it would automatically be returned free of charge if the buyer doesn't accept.

They are full of crap, they steal your luxury goods for their profit, and are con artists for trying to keep goods in the first place. Do not trust them with selling your products! Learn from my mistakes!

Thumbnail of user michaelah7
1 review
0 helpful votes
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August 11th, 2017

Use NALQE to join me on the #1 app to buy & sell fashion. Make money and shop over 5,000 brands at up to 70% off! http://bit.ly/GetPosh-FB

Thumbnail of user dianah25
11 reviews
23 helpful votes
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July 15th, 2016

I was a buyer on posh bought a coach wallet had a tiny hole they failed to do anything I'm assuming because the seller was making them a lot of loot. So I became a seller I have Chanel items, pink Victoria secret socks, shorts tees. And more I was selling my items very low to get buyers to start off so almost 2 months of selling I had 5 star ratings top seller about 100 listings made over 800$ but posh took 20% that is a lot but hey it was helping clean my closet so reading rules one of them is you can't sell replicas because it's disrespectful to the designers I've seen so many replicas omg I seen this one person selling a Chanel blanket for 300$ but seen it on ioffer for 27$ omg ok fine make some money but to burn someone for that much is not right so I reported it and they send there generated emails saying rest assure were on it thx for keeping posh safe blah blah so I kept seeing things I'm just a honest person I reported it and how does posh repay me they deleted my account for the following reasons you can't sell lotions or bath & bodyworks items I'm like that don't make sense so I did research on posh found people selling the same items but used so that's my story if anyone has money to spend on a fake Chanel item way over priced then this sight is for you. And know I'm not jealous of what so who ever leaves me a ignorant comment you can shouve it.

Thumbnail of user radhikam21
1 review
0 helpful votes
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October 23rd, 2023

Looks like many people have had problems and the government needs to stop this company to falsely sell knockoffs bags and items.

Products used:
Bags

Thumbnail of user jaeh6
1 review
8 helpful votes
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May 6th, 2019

First and foremost, they do not have a customer service line. If you have an issue or concern, you have to email them. Then you have to wait 24 hours for them to get back to you. Garbage. Moreover, they take 20% of sales, which is quite high in comparison to other selling sites like eBay, mercari etc. Mercari is crappy too by the way. Buyers want to pay as little as possible for everything. They don't take down unfair reviews of items from buyers who rate on fit, or lie about item specifics, or say they received an empty box etc. Scamming on the site from buyers and sellers is atrociously common. There's a lot of counterfeit luxury items. I've even heard of poshmark employees buying luxury items from other sellers and having the sales canceled to steal the items. It's difficult to tell who is a trust worthy buyer, as, sellers are not allowed to rate them. If buyers do not go back on the app/ site to press that button that says "accept", when they receive their orders, the sellers have to wait three days to get paid. From the buyers' side, it can be really difficult to return items. If you purchase something, you have an hour window period where you can cancel the order. Otherwise, you have to wait 7 days to cancel, or, have it shipped and then wait a few more days to receive. Especially, if the seller doesn't respond to messages. Shipping fees along with taxes are outrageous now. You find an item for $25 you end up paying $35/ $38 for it. There are scammer sellers on the site, and sometimes, they're hard to detect unless you read each ones love notes
(reviews) before you buy. If you're not happy with your purchase you have to keep it anyways. Good luck trying to get a refund on an item that was improperly described or damaged. I would not recommend anyone buy or sell on this site. You're better going to a thrift store. Or, even low cost shops that sell brand new, name brand, items they buy at low prices from the high end stores at seasonal sales. Poshmark needs to go away.

Thumbnail of user jeriw3
1 review
12 helpful votes
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March 28th, 2016

Only been on this site a few days. They don't always answer offers, bloated prices. Better prices, negotiations on EBay.

Thumbnail of user dinab20
1 review
8 helpful votes
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August 25th, 2017

This is one of the few retail sites that takes the seller's side over the buyers'. Will stick to eBay.

Thumbnail of user shayp7
1 review
7 helpful votes
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June 4th, 2017

Nicole pospisil is a Poshmark scammer please make sure you cancel all orders purchased by them. They will steal the item
Nicole pospisil

Thumbnail of user jilll90
1 review
1 helpful vote
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September 8th, 2018

I have good products from here. Fast shipper too! Love shopping from home instead of going to yardsales. So this is good program!

Thumbnail of user elizabetht1539
1 review
0 helpful votes
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November 11th, 2022

First they lost my dress now they lost another top purchase and I lost $800 in total don't recommend to buy there you lose both money and product

Tip for consumers:
Never go , u lost all money and products

Products used:
Dress and top

Service
Value
Shipping
Returns
Quality
Thumbnail of user arielo18
1 review
0 helpful votes
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October 8th, 2021

I purchased a dress/tunic from a buyer who claimed that it was an original. As soon as I opened the box, I KNEW it was a fake. Not only was the garment the wrong material, it was also the wrong size and the tags on the dress were from the wrong company, and it was made in the wrong country.

I immediately requested a return and explained why. Poshmark asked for more photos, and then made the decision that there wasn't evidence to prove the dress was a fraud. When I reached out for them to review the decision MY ACCOUNT WAS LOCKED FOR 24 HOURS, which was 'technical error.'

I reached out to the designer of the item to prove the authenticity. He emailed me and told me that from just glancing at the pictures he knew it was a fraud and that I could use his email as proof. I submitted more proof to Poshmark. They refused to look at them claiming that they could only look at the initially submitted photo.

Here is their reply: We recommend relisting the item in your closet for sale. We ask that you ask for additional photos and or ask detailed questions regarding the item to ensure correct item accuracy.

I have been a 'Posher' for yearsssss, and with 100% certainty I can telly you this- Poshmark is pure and utter bull$#*!.

Tip for consumers:
Don't use this site. Ebay and Mercari have better buyback protections.

Products used:
None of them- they were frauds.

Service
Value
Shipping
Returns
Quality
Thumbnail of user sams867
1 review
1 helpful vote
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June 22nd, 2020

I just wanted to share my story because this was crazy.
So to set the scene. I've been on Poshmark for almost a year, I've made dozens of sales and have exclusively 5-star reviews. I've even made a handful of purchases and always left good reviews for those sellers. So I have a good reputation with this site and assumed that it would mean something.
One day, I sold this pair of quite expensive men's khaki pants. They were in perfect condition when I shipped them and I had a very detailed listing, as I always do, explaining that they were gently used but like new.
When the buyer received them, they put in a case for a return due to a rip. Now, to be fair, my photo wasn't completely clear in that one area. The rip was on a back pocket and due to the lighting in my photo, you couldn't really tell considering the rip was so small. Tip for sellers: take good and detailed pictures! On the other hand, the buyer's photos were horrible. They were zoomed weird and unfocused but the only sure thing you could see was a tear in a khaki material.
Despite me saying there was no rip and asking for further examination, Poshmark took my money back and accepted the return. Now, understandably I was mad, but I waited to receive my pants back.
Low and behold, I got the return. They sent me a completely different pair of pants! They're men's khaki pants, but a different size, slightly different color, the buttons don't match. It's undeniably not the same pants, and I easily proved that with pictures.
After yet another complaint, Poshmark returned my money to me, but let the buyer keep his free new pants.
The two takeaways here:
1. If you want free stuff, just return something else and they don't question it and you'll get to keep the item without paying. This is the benefit of Poshmark's completely nonexistent customer service.
2. As a seller, always take way too many pictures and if you have a complaint, ask for as many pictures as possible. But good luck, Poshmark sides with the buyer no matter what.

Thumbnail of user elizabethd129
1 review
12 helpful votes
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August 17th, 2017

I sold something on Poshmark but by mistake sent the buyer a $400 romper instead of the $20 vest she bought (made a human error when shipping a bunch of stuff).

The buyer opened a case saying it was the wrong item and tried to return it. Poshmark's operating procedure is to email the buyer a return label to print out. The buyer is HANDICAPPED and doesn't have a printer so she was unable to do this. Instead of mailing her a label or helping her out, they told her they couldn't help her. And they LIED to me saying she was being uncooperative.

There is NO reason Poshmark couldn't have simply printed the label themselves and mailed it to her. Or at least TOLD me what was going on.

Instead they lied to me saying she was being unresponsive, and ignored the pleas for help from a HANDICAPPED lady. Considering Posh has taken a cool EIGHT HUNDRED AND FIFTY dollars from me in fees in the last year alone, they could have helped out.

Poshmark is PURE BULL$#*!. They do not protect you AT ALL. Customer service, my $#*!.

Thumbnail of user blakesleyb
1 review
1 helpful vote
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December 31st, 2019

Bad for buyers - takes forever to resolve a claim and then they often say you took too long. Bad for sellers- they take 20%!

Thumbnail of user lydiab104
5 reviews
4 helpful votes
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July 26th, 2023

This review is about the business model of Poshmark. I recently watched some YouTube videos of people who sell on Poshmark giving expert advice on how to source items to resell and what and how to price. So basically they run around to all of the thrift stores and consignment stores, buy up anything good, and raise the price by at least double and then again to cover the PM fee and shipping discount.
I had a $10 skirt listed that I had already paid 2x for on PM and just wanted it gone. Someone offered me $7. I would have made $4 plus I would have had to pack and mail it. I went to the offerer's page and she had a large store with items priced triple what I was asking for this skirt. I think my item was going to be repriced and resold. As an experienced Posher she would have known what my profit margin was. I called her out on it and her response was that it was a business economy and nothing personal.
The point of this is that anyone who buys their clothing second hand and hopes to find something good at a reasonable price has to compete with the greedy resellers. I now understand why a jacket that may be $12 at the goodwill is $40 on Poshmark.
The business model has changed from a way to sell your unwanted clothing and purchase mistakes to a whole army of resellers making sure no one gets a bargain. I'm not saying you still can't find a deal but I wonder how long that is going to last.
In addition, if you happen to receive an item mis-sized, damaged, or misrepresented, good luck trying to return it. Sellers will fight tooth and nail to not get an item back. Unless you can provide proof you are stuck with it. There are no consequences for sellers who misrepresent because there is no rating system that anyone but the seller sees. The only consequence is they may get the item back. If you try to resell it on Poshmark you will have to price it double just to break even. Your mistakes will get expensive.
This is my take as someone who has been buying and selling on Poshmark for several years now. I have a pile of expensive unwanted shoes and clothing that I will have to sell at a loss to get rid of and it will still not be a bargain for a buyer.

Thumbnail of user hal25
1 review
1 helpful vote
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November 23rd, 2022

They sell defective items. They won't show or tell you about it. They won't issue refund.This is a good place if you want to rip off buyers.

Thumbnail of user nancyk1466
1 review
0 helpful votes
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May 10th, 2022

I tried to return my dress, loaded the Poshmark app, and it said I did not buy anything from them? Absolutely will not purchase from Poshmark again.

Tip for consumers:
Do not buy through Poshmark

Products used:
I will not wear the Bellanblue dress I purchased. It is very cheap looking. Not like picture at all.

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryw253
1 review
8 helpful votes
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February 26th, 2017

My order hasn't arrived and seller hasn't returned my many requests as to what s going on, Seller won't even answer to poshmark s request s,, Won t deal with them again EVER!

Service
Value
Shipping
Returns
Quality
Thumbnail of user setht112
1 review
1 helpful vote
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July 5th, 2023

Taking 20% of your item is way to much. That means they keep $20 out of every $100 you sell. Way better site to work with that don't gouge you.

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