• Poshmark

Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
150
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user monikam22
1 review
14 helpful votes
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August 4th, 2016

Great at first. However when you start selling more you are in the way of people who work at corporate and have their own closets.

Or someone bribes them to shut you off. Then they suspend your account for no reason. They erase all listings that took you many hours to put up. Cancel payments of items you have shipped.

All the time you spent on creating followers is gone. You lose time and money. Their customer support is non-existent and so is their morals. Corporate employees and their friends use the computer system to add hundreds of thousands of followers and gain advantage through insider information.

When they don't like you they just shut you down. Do yourself a favor and sell on ebay.

Poshmark has no place in America.It's a shame the justice system hasn't looked into this fraudulent company.

Thumbnail of user richardt1125
1 review
82 helpful votes
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January 12th, 2021
Verified purchase

"WEAR" can you start. Yep; I received a completely worn (in the sole) pair of purportedly new Nike sneakers. Should have known better; but it does get better. The Poshmark "crew" informed me that my photo depicting this debacle was not conclusive evidence. Thus; best of luck in the future. Well; the same to you at Poshmark and the "seller/thief" by the name of "@premierfinds"...

Thumbnail of user marilync323
1 review
2 helpful votes
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November 24th, 2020

This site is the worst marketplace to purchase from. I only like to buy items that are either new or new without tags. I cannot tell you how many times I have purchased something "new" and was sent some faded or overstretched item. Once? Maybe I can look past that, but we are talking about a handful of times. Since photos are what is needed to win your case, sometimes it's impossible to photograph a slight fade or stretch. New or new without tags need to be new, simple as that, and sending anything else is fraudulent. When your photos can't detect these issues, you lose your case and the money is stolen from you. Poshmark does not stand by customers but rather all the sellers fraudulently selling old clothes as new. I gave this site a fair shake several times but never ever again. Don't make the same mistake as me and stay away from this site. I think it is full of the younger generation trying to make a buck off old clothes and saying they are new.

Thumbnail of user jenc25
1 review
9 helpful votes
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January 6th, 2016

A lot of the reviews on here are either raves or just giant rants. Poshmark is just a market place like eBay or Amazon with different sellers. Use common sense, ask questions check their about page, see how long it takes them to ship and if they've gotten any love note reviews. There are great sellers and their are bad sellers. Good sellers usually take time and effort to photograph their own pics that look clean or add the actual item to the stock pictures. Seriously people... It's like any other market place. If you use good common sense and ask questions and make sure to look at little cues of a good seller it's okay. Unfortunately there are a lot of bad sellers as well. What I do like about Poshmark is that it's super simple and easy to find what you're looking for.

Thumbnail of user belkisr
1 review
9 helpful votes
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March 28th, 2017

I made my first purchase on poshmark 2 weeks ago. It was dress advertised "no flaws". When I received the dress I was disappointed as the elastic was over stretched which made the dress ill fitting. After paying over $50. With shipping one would expect a decent item. I complaint and waited 2 weeks for a too bad no refund response from company. Ebay is so much better. Do not recommend this site.

Thumbnail of user morganc54
1 review
8 helpful votes
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August 31st, 2017

The S&H costs almost $7 even if you're buying something as low as $4. Really turns me off from buying much. I'd rather have cheaper shipping and pay less overall than have to pay for mandatory 2-day priority mail.

Thumbnail of user rachelk337
1 review
50 helpful votes
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March 7th, 2020

I have two seemingly lost packages. I paid full price for 2 day shipping, and it's now been over two weeks with no tracking information. Each time I contact the site, they give me the runaround. They are essentially holding my money hostage, as well as the seller's. The response from Posh has been slow, and each time they tell me to wait until a certain date. At this point, because the items have been shipped, there is no option to cancel. Horrible customer service!

Thumbnail of user rosalies88
2 reviews
0 helpful votes
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April 2nd, 2023

Save yourself a lot of grief don't buy from this website there's way too many sellers who don't disclose condition period! They want you to go by their half $#*! blurry photos in lieu of writing a description and condition! Poshmark puts it on the buyers to ask as many questions as you can! Give me a break! Sellers should be obligated to disclose condition and all basic information! A seller should not have the right to decide what brand you purchase because they don't disclose that! Nobody wants to be surprised and have their rights taken away to choose whether they want to purchase an item of a brand they'd never buy! Poshmark is unprofessional, unethical, and down right backwards for putting that on the buyers! They're system is all screwed up! Save yourself a lot of grief buy from anywhere else but from Poshmark period!

Thumbnail of user ad462
1 review
2 helpful votes
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November 6th, 2021

Poshmark not only takes a huge profit from the sale, they promote scams. Buyers can claim a range of defects false or not and seller is left with no product or pay. Waste of time! A huge headache. Actually ruined my kids Christmas bc I sold my bag to pay for their gifts so thanks!

Thumbnail of user rochellem113
1 review
3 helpful votes
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January 21st, 2022

I only gave them one star because I was forced to I would give them zero stars …Absolutely the worst customer service. I have purchased multiple items however the last three items were fake… Fake golden goose tennis shoes, a mis-labeled Veronica beard dress. I sent in a complaint and they said no returns, is their policy.
Avoid doing business with them at all costs. The real real is a great company and they verify everything that they sell, I will never do business with Poshmark again.

Tip for consumers:
Avoid at all costs

Products used:
Most Everything is FAKE!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sallym176
1 review
7 helpful votes
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January 6th, 2019

I have gotten some good deals from this site but do your homework on the seller. Over 100 items listed? Avoid. These are people - often from places like NYC - who are desperate to sell and will lie to do so. They steal from donation bins and then sell the clothes to feed their drug habit. On the other hand you will find honest sellers, usually people with no more than 50 items listed who are just reselling clothes they never wear. Also Poshmark will also side with the seller since they are making a ton of money from these drug addicts. So do your homework.

Thumbnail of user lyne9
1 review
5 helpful votes
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October 29th, 2018

Just wondering what Poshmark will do about counterfeit items being sold on here especially at a high price? Ive reported some people on here and have gotten no response. Its very simple for people to purchase replicas online for cheap at most, but for sellers to lie to people and get away with it is disheartening. Seriously, i thought these users would get disbanded. I have read seller's "stories" and they are silly pure lies.

Thumbnail of user rebeccag56
3 reviews
19 helpful votes
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April 13th, 2023

I've been selling on Poshmark for about nine years off and on. Never had anything but a 4.9 star rating. Recently sold a pair of Gucci track pants to one of their "ambassadors" who claimed that the item was dirty and were used.
(I never claimed they were new.) They sent in blurry pictures showing no stains or signs of damage. I don't even know what they were trying to show? They asked for a refund/return when there is a no return policy and Poshmark approved it! This person I believe because they were a "ambassador" was able to get the return approved because of their status, there was literally nothing wrong with those pants.
Such a strange way to do business!
I have moved on to other apps such as The Real Real, much better!

Thumbnail of user sudiptas2
1 review
6 helpful votes
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May 31st, 2017

Its truly unfortunate that poshmark does not have a direct line but everything had to be done over email communications. Even that is done very inefficiently. I lost money on a watch which was supposed to be a men's watch ( danielle wellington) but the seller delivered a ladies watch. After multiple follow ups poshmark said, they can not do anything about it. Nowhere near amazon or ebay.

Thumbnail of user simonl177
1 review
1 helpful vote
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February 17th, 2021

Bought something that was completely fake, not how it appeared in photos, when I reached out to customer service they were extremely rude- Shockingly rude, is actually a better way of putting it. Literal a**holes. Their site is full of fake sh*t and it's a huge dice roll as to what you will actually receive in the mail

Service
Value
Returns
Quality
Thumbnail of user pama24
2 reviews
7 helpful votes
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December 6th, 2016

A colossal waste of time. They don't screen sellers or follow up with them to ever see if items are still available. If you buy something the seller gets 7 days to ship. When they don't, you have the option to try and contact them and then, if they don't reply, you can finally cancel the order.

Meanwhile think of the time you wasted & the opportunities you didn't pursue because you thought you had a great purse or shoes or whatever on the way to your house. There is no way to rate sellers and let people know that "this person doesn't ever SELL anything - they just list things and then ignore all communication, tying your money up for at least 10 days."

Thumbnail of user meghanm258
1 review
6 helpful votes
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March 13th, 2023
Verified purchase

My very first time selling on Poshmark and I've already deleted the app. Never going to use them again. Listed a bag I bought from Norman Marcus and got a notification from Poshmark that my ad had been deleted because my item was counterfeit. No other explanation I have all the receipts I wrote to their customer service and I got no response. Insulting!

Service
Thumbnail of user vitad9
1 review
1 helpful vote
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November 26th, 2022

Beware. Poshmark customer support is the worst I have ever experienced. Please save yourself the pain and shop from one of the many much better consignment sites. The clothes I received from Poshmark are faded and shrunken even though I asked the sellers whether the sizes measured out accurately. I tried a few times and tried to get refunds when the clothes were clearly at least 2 sizes off but the customer service always declines. It's actually worse than a scam. Feels awful. Please stay away!

Tip for consumers:
Please avoid at all costs. Clothes are not as the sellers claim they are

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user ashleya32
10 reviews
15 helpful votes
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April 6th, 2017

I do feel like I get some amazing deals, but I've never had so many problems ordering online. Ebay and Swap make returns for seller issues so much easier. I've never received so many orders that smelled like smoke, not in the condition stated, or just up and cancelled. They really need to get some sort of system in place that punishes bad sellers. It's getting annoying having 4/10 orders with issues.

Thumbnail of user fredi67
1 review
0 helpful votes
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March 27th, 2023
Verified purchase

After ordering Urban Jeans though this site, the jeans arrived and were absolutely not the size indicated (too large) I immediately contacted the Poshmark customer service and submitted absolute proof that the jeans were sized too large for the measurements that they advertised! I sent them absolute proof but there customer service kept adding more requirements and they needed more pictures of proof of the obvious. Do not purchase anything from these crooks! You will never get any satisfaction from them. My bad for not using due diligence and researching and checking out all of the horrible reviews. I mean it, find any other site and check out the reviews first. I'm hoping that these bastards are bankrupted!

Tip for consumers:
Do not use Poshmark - they are a horrible company to do business with. Just check out there reviews! 1-1/ stars. 90% of there customers are unhappy with them!

Products used:
Blue Jeans

Service
Value
Shipping
Returns
Quality
Thumbnail of user pams688
3 reviews
2 helpful votes
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May 8th, 2023

If you are just trying to clear out your closet, don't bother with poshmark. The have the highest percentage commission of any online site at almost 20%. Then they started auctions beginning at $3. Now they have this Promoted that will cost $10 a week and they will put your items first in searches and in that specific brand. So if you just want to clear out your closet, you will be behind millions of professional sellers. Even now because of the auctions, professionals are offering low bids and then reselling on their own websites. Someone offered me $8 for a $30 item and I looked in her closet and she has all high prices.

Tip for consumers:
Go to the many other online sellers with MUCH lower commission and who are not GREEDy like Poshmark. Vestiaire Collective, Mercari, Ebay,

Products used:
My review is about normal people, not professional thrifters, just trying to clear out their closet. Poshmark has now made that impossible for us.

Service
Value
Thumbnail of user charlizec6
1 review
11 helpful votes
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January 6th, 2023
Verified purchase

Terrible or non-existence customer service. No customer service number to be found. Non-responsive when item arrived damaged, not as described. Seller responded she does not know how to process return and unaware the item condition when she didn't bother to check before shipping. Why and how Postmark is still in business. I do not even know how to permanently delete my account. No one is responding.

Tip for consumers:
Do not purchase from Postmark. Not worth the time and money.

Products used:
Cardigan

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisap221
1 review
5 helpful votes
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April 11th, 2017

I have been able to find some great deals, but I will be retiring my PM app after today. For the third time in two months, I've waited over a week to receive an item, only to have the seller "cancel" on me. This time, the seller sent me a message saying, "I'll be mailing your item tomorrow". Then literally turned right around and cancelled. I had been waiting on the bathing suit top to take with me on vacation and would have ordered something else, had I had the opportunity! PM offers no way of leaving seller feedback and warning others!

Thumbnail of user beckyk8
1 review
7 helpful votes
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December 24th, 2015

Love the great bargains I get in this web site. Easy to return. Always a social friendly site. It is fun and very friendly. Much better than eBay or others. Love second hand items. Lots of great prices for brand new designer stuff. Making friends is fun.

Thumbnail of user aikaa
4 reviews
10 helpful votes
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June 29th, 2022

I've been on poshmark for 5 years. It's a good place to sell your stuff whether kid's books, toys or clothing. Easy to use website. They are quick to pay you when you made a sale. Also you can find there unique things for a discounted price. So far I have not encountered any problems with. The customer care was also quick to respond when I had a technical issue.
I didn't have to return anything, but the website says they refund if you got counterfeit or not as described.

Products used:
I bought a book and I sold acouple of items.

Service
Value
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