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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
150
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

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Other

Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user debrascottsharp
1 review
6 helpful votes
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December 18th, 2023

My first time ordering from Poshmark. I purchased a pair of sneakers with Paypal. The sneakers were extremely narrow and too small for me. I contacted the seller regarding a refund. Seller advised unable to assist and directed me to reach out to customer support. I did just that. Several messages to customer support with NO reply. $70+ dollar purchase for nothing. I am still unaware of their actual return policy. I will never use Poshmark again. Buyer beware. My experience was awful.

Products used:
None

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Value
Shipping
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Thumbnail of user tracyd837
1 review
3 helpful votes
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January 8th, 2024

Shortly after buying boots, one sole came off, but they wouldn't refund me because it didn't break immediately. It automatically "accepted" my purchase for me, then they refused to refund me because I didn't respond in time. The boot appears on the inside of the sole to have been poorly glued back together. Just awful. $150 for garbage.

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Thumbnail of user maryt2912
1 review
1 helpful vote
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January 17th, 2024

After some success using Poshmark, I have had 2 bad experiences with them. First time - the item was not in the condition that was listed. Second time, I never received the item. Apparently seller went to the post office with 2 sales, and mixed up the labels. After contacting Poshmark, they sent me a label to mail the incorrect item that I received to its rightful buyer. That buyer, who also was given a free label, never did the same. So I was out the money and my purchase. Contacted Poshmark and they never responded to my emails. Never again will I make another purchase on that website. As the saying goes, "fool me once,same on you, fool me twice, shame on me".

Thumbnail of user oksanam32
1 review
0 helpful votes
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February 2nd, 2024

I ordered Prada shoes and wanted to get them before my vacation January 24. I emailed Poshmark and they helped me get them faster. And I am very grateful that I received them before the expected delivery date.Definitely will order again from Poshmark. Great team!

Thumbnail of user corinneh88
1 review
1 helpful vote
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January 22nd, 2024

Made one sale...tried to download shipping label 4 times and no email link sent so I could download the shipping label. I sent emails to buyer and poshmark but have not heard back from Poshmark; even though they make $3.95 on the sale...

Tip for consumers:
seller

Products used:
seller

Service
Value
Shipping
Thumbnail of user richarddolbeare
1 review
1 helpful vote
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December 28th, 2023

I placed an order and my charge card was debited. Neither the product nor an updated response ever arrived so I checked my account on their website only to discover they had decided to cancel the order. The reason given was that their shipper does not deliver to my area. Courtesy would suggest they not accept my order in the first place or at a bare minimum they should have advised me of their decision to cancel. I would never have known had I not signed into their website.

At least the charge was refunded plus I now know not to deal with the company (this was my first and last experience). Now I know the reason for their horrible customer reviews.

Tip for consumers:
Availability of customer reviews

Products used:
Nothing used order never received.

Service
Shipping
Thumbnail of user ginam211
3 reviews
7 helpful votes
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February 22nd, 2024

I was sent the wrong item, which does happen, even though it shouldn't...but their return process is the worst of any online shop.
I won't buy from them again for that reason.

Products used:
None

Value
Shipping
Returns
Quality
Thumbnail of user christinep1466
1 review
6 helpful votes
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October 17th, 2022
Verified purchase

Buyer beware! This site is awful! I've purchased 4 different items and None of them looked like the picture or explanation! One seller said "Sorry for the oversight" Seriously! The item was dirty, worn beyond belief, dog hair and stunk! And she said it was an oversight! BEWARE

Products used:
N/A

Value
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Thumbnail of user james49
3 reviews
8 helpful votes
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January 19th, 2024

Face it Nobody Uses poshmark much anymore. They Have moved on to better platforms Poshmark keeps track of one seller ship time To keep metrics And if you don't ship something you sell promptly your metrics are affected. Well right now they have this new rule That you need to verify your identity no big deal but if you sell something yo u. Cantship it until you verify as I said no big deal But stupid pm Gives you 2 tries a day before you're locked out from trying again and you have to wait until the nex day to enter what you think is the correct address on file. Meanwhile your buyer is waiting for their item and your metrics are affected what kind of stupid rules is this that they want you to update your information and prevent you from idoing so.idiots over there idiots just big stupid fat idiots this is why they have so many bad reviews This and other reasons

Thumbnail of user outlawengineeringllc
1 review
0 helpful votes
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January 7th, 2024

UGG boots ordered as a Christmas gift arrived quickly and were immediately wrapped. One Christmas it was determined that the seller (@sugarbea) sent two Right Foot boots.
Postmarks response was the funds have already been sent to the seller and issues must be reported within 3 days of arrival.

Thumbnail of user rickyqueen256
1 review
0 helpful votes
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January 23rd, 2024

I purchased a Vintage Polo Ralph Lauren belt on Postmark page! However when my belt arrived, it looked nothing like the Photo that was posted i notified Postmark about the situation, they asked me to send a photo of the belt. I sent a photo. Did not hear from them for a few days. I get an email from them asking for additional photos. I explained to them.that it wasn't necessary to send additional photos, that i wasn't happy with my purchase, and to please refund me back my money. They never refunded me back my money. I will never do business with Postmark ever again, Not a Reputable company. That will not stand by their customers.

Thumbnail of user julieh2457
1 review
0 helpful votes
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December 31st, 2023

They condone the use of deceptive advertising by vendors! Poshmark Support will support sellers regardless of how many photographs you submit, so don't even bother contacting them! Money is all that matters to them! Thiefs and Thiefs!

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Thumbnail of user jh1355
1 review
0 helpful votes
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December 4th, 2023

I've been a seller and buyer on Poshmark for a couple of years now and am moving to another platform. I ship within the 2-3 day shipping policy but not all sellers do. I think it may be a scam to look like they have sold items b.c even if you cancel an item for non shipment it is marked as sold and makes the seller look better to buyers. It's b.s. And Poshmark doesn't let you cancel the order for 10 days, which by then, you could have used the money they're holding to buy another item and even have it by then. I'm angry as this is the third or fourth time it has happened to me, moving on…

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Thumbnail of user bknice318
2 reviews
0 helpful votes
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January 14th, 2024

Ordered an item that wasn't as described. Like pulled to the point it's so irritable in the skin that it's unwearable. They rejected my dispute now I'm stuck with an item someone lied about. Their fees are too high for their sellers and their customer service is trash.

Thumbnail of user sarinal16
1 review
0 helpful votes
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January 22nd, 2024

I purchased a sweater on January 7th and it was lost or majorly delayed. It has been sitting in California. Even the seller suggested I get reimbursed. Poshmark Support has given me the runaround with no empathy. First telling me to wait until February 4th and now the 14th! Unbelievable.
Mercari and Etsy have never treated me this way.

Tip for consumers:
Ridiculous

Products used:
I Never Received My Purchase or my Reimbursement!!

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Value
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Thumbnail of user bens1431
1 review
0 helpful votes
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January 31st, 2024

I purchased an 11 arm candelabra. I received a miniature that is about 4" which you can't even put in birthday candles. They enlarged the picture to look like a candelabra, but it's more like a toy. Item says solid brass candelabra. Very very DISAPPOINTED! I would NEVER buy anything again through PoshmarK, BECAUSE THEY DON'T LET ME RETURN IT! SHAME ON YOU!

Tip for consumers:
First and last time I would purchase anything through Poshmark..

Products used:
they listed it as a candelabra but it's more like a toy!!

Service
Value
Shipping
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Thumbnail of user e.i1
1 review
5 helpful votes
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June 30th, 2023
Verified purchase

People stay away from those fraudulent website that selling knock off products. I hope they go out of business forever starting this month. What a horrible place you shop here you are shopping with the devil.

Tip for consumers:
Don’t use it it’s fraudulent they scam people

Products used:
Fake candle bags

Value
Thumbnail of user cjs57
1 review
157 helpful votes
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August 7th, 2020

Abysmal customer service. Dishonest and rude. Sold me some scarves listed as silk but were polyester. They refused to cancel or accept a return despite being sold under a blatant lie. When I filed a complaint, they deleted my account with several orders still actively processing. Unbelievable. Zero accountability. The absolute worst. Wish I could leave zero stars. DO NOT TRUST THEM

Thumbnail of user nadiam71
2 reviews
26 helpful votes
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June 28th, 2020

They sold me information to the dark web, which I obviously had to find out later. Beware. Amount of damage unknown, but I'm so pissed off it doesn't matter. I will be making a stink! Not impressed AT ALL.

Thumbnail of user danj350
2 reviews
70 helpful votes
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January 14th, 2021
Verified purchase

Difficult place to shop. Too many sellers either out of laziness or deceit don't describe thoroughly their wares. It is obvious from comments around the web and a little browsing on the site itself that a lot of fakes are being listed. This means that you have to ask questions. In my short experience looking for a cashmere scarf, I have received mostly lame or evasive answers. Further I was quickly blocked from asking further questions presumably by some algorithm. Problem returns and customer service appear to be the main sources of complaint. This totally contrasts with Ebay for example. So I would have to say a big caveat emptor applies to the whole enterprise.

Tip for consumers:
Do your homework. Ask a lot of questions. Be ready to walk away if not satisfied with the answers because returns can be a headache.

Products used:
Shirt shoes

Service
Value
Shipping
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Thumbnail of user unhappyc717
1 review
0 helpful votes
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November 1st, 2022

I spent over $200 for a pair of heels labeled size 8 on her site. When I got then they were size 38 which when googled is 7-7.5 in EU. Which was exactly how they fit or didn't I should say. When I talked to the person selling them they said Louboutin site says they are consider 8 and sent me a picture, when I went looking I could not find it on their site. Regardless, not being able to return a highly expense product is just unacceptable. I purchased from owners on different shops who have and have always been highly concerned with quality and accuracy of the products they sell. This chick did not care at all that her product was misleading or even offer to take them back as most owners on FB marketplace are more caring than this.

Tip for consumers:
Go elsewhere with honest people, your moneys to precious in this economy to take the chance of not getting it back.

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Value
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Thumbnail of user michelleg1535
1 review
0 helpful votes
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November 23rd, 2021
Verified purchase

Ordered an item. It was never mailed out but the seller printed out a shipping label and it trying to pass that off as a shipment. Poshmark told me I have to wait till 2 weeks after the supposed shipment to cancel the order. Meanwhile, they took the money out of my account right away... no problem with that! They only do customer service by email. They have NO live chat or phone ie.: real person available. In my experience so far, this business is very poorly designed and I won't be surprised if they go under when the fad wears off. There are so many better options. Avoid Poshmark if you value your time and money.

Tip for consumers:
Don't shop here there are so many better options.

Products used:
Still looking.

Service
Value
Shipping
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Thumbnail of user stephr31
1 review
112 helpful votes
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March 12th, 2021

I had over 1,000 listings with 30,000 followers, 5 star ratings. My account was restricted by Poshmark due to "behaviour" - aka me letting know other buyers that certain accounts were luxury counterfeits. I hate seeing innocent people get ripped off by fake accounts for their hard earned money. These items support child labor and undermines legitimate sellers. Posh even picked a fake item as a "Host Pick" in one of their parties. Would rather have people be ripped off for their profits than protect the buyers and other sellers.

Tip for consumers:
Trust the reviews!! I read them all before signing up and didn't listen to my gut and now here I am writing a full crappy review like the ones I read a year ago!!

Products used:
All - clothes, jewelry, high end handbags, luxury goods, home goods, children's items

Service
Value
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Thumbnail of user paa2
17 reviews
28 helpful votes
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December 16th, 2019

Do not shop here items misrepresented, trick photography and items are never as good as they appear online. For instance this jacket below was marketed as blue by Kelly W and it's anything but blue. I've held it in several different lights and it's not blue. Also, they don't take returns and the resolution center always sided with seller so if you buy the wrong size you're stuck with that product. I'm going back to Ebay where I know they stand behind their products

Thumbnail of user dovew2
1 review
6 helpful votes
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September 21st, 2021

Why do we consumers not che k reviews before being screwed over by another one of these sites that take our money and time? I seem to have done this on several occasions especially since the pandemic I ordered something, it was false advertising, I tried to get my money back to no avail then I go to look at reviews and bam! Everyone already tried to warn us. I won't bore you with my shirt was advertised as blah blah and they sent me a cheap knock off blah blah blah. That has happened to all of us on here and these overseas conglomerate companies could not give one. We are all suckers and it's unfortunate. I deleted them today that's the only power we have. Sorry for our loses.

Tip for consumers:
That they have scammers selling sub par garments pretending to be of value.

Products used:
Blouse

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