Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.
I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money
Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.
If you're wanting to buy pre-owned items with some sort of customer service and buyers assurance, Poshmark is not the place to go. I purchased a pair of earrings for $300 and they took 7 weeks to arrive. In the meantime reaching out to customer was a waste of time. Buyers be ware!
Products used:
None
Why do I need a prepaid shipping label?! I don't know about US but I Canada worki g with post Canada is extremely expensive which poshmark has contract with. Why do I have to charge my customers 13$ CAD while I can ship their order via an other shipping company for around 5$.
On top of that, the offering system is super wired too. If a seller wants to offer, she/he can lower the price as much she wants, why the shipping price should get extra discount?
What will left for sellers?
I had a case against me on a bag with pics showing exactly what would be received. I lost based on the fact that I did not disclose something I was not asked about and fully showed. As a seller I will never use this again. I am also curious as to how often this happens to sellers.
But they pay you in a reasonable amount of time. Customer service is a bit slow in responding to your questions and their bundle process is a bit confusing and clumsy. I lowered the score because since Jan 2020, they have increased shipping. This is crazy especially for some items selling for $10 or less, doesn't make sense to pay $7.11 to ship. Also, as a seller if you want to help and pay some portion of shipping for the customer, they will not let you do it unless you also decrease your price. They are greedy and silly with his policy. My sales have really slowed and I refuse to buy a t-shirt for example, for $5, then have to pay $7 for shipping.
Poshmark is the most expensive selling platform out there. You make a $20 sale, you get $16 oof it. They pocket the rest of YOUR money.
II made an order 10 days ago, and seller never shipped. They said they gave me a refund and it's nowhere to be found. I have sent many, many emails to PM support all I get is tons no reply emails. Now have escalated dispute with paypal. No human contact in 10ndats, none. And no refund. This app is a total rip off to all sellers. They pocket your money sitting at desks shooting the breeze while they pocket our money. And don't issue refunds on a failed and cancelled sale. Very very disgusted with Poshmark. Poorly managed. No help or any support from humans. And they keep YOUR own hard earned money. Sellers are better anywhere but rip off poshmark. $10 sale equals $7 for you. $15 sale, you make $12. Get my point?
I you NEED to buy products and want you products to arrive on time do NOT shop there. Ordered and item that was over $200 never received my item and took well over 10 day to get my refund. Many of the items on their site are not really available. But they will keep you money for days.
I've bought a couple things now from Poshmark and I won't shop on the site again. You simply cannot get a resolution when you purchase something, and it goes wrong. I purchased a candle, and it came with broken glass everywhere. I purchased a necklace, was charged 2 times for it, can't get ahold of the seller and still fighting for a refund on one charge. It's over the top horrible.
Ebay is bad at times too seller don't give honest review of the item they sell also you pay shipping and they take money of the top witch they don't tell you, I think all apps have there good and bad people. This app is not to bad only got one item that I regret others were fine.
Was trying to make a purchase on Poshmark. I checked the Paypal option. My order would not go through using Paypal. There is nothing wrong on my end. I tried calling Poshmark customer
Service several times and the number was always busy. Why would Poshmark offer Paypal as payment option for customers when it is not an option. I will spend my money somewhere else. R
Poshmark is a cluster you know what.
I sold shoes that were new, my pictures reflected it. Returned destroyed and Poshmark credited them back. Now I cannot resell my shoes because they were practically new. I took pictures when they returned and Poshmark said it's hard for us to tell what went on. The credited me $15 in Posh dollars, to be used on them. I was out of over $50. I always got 5 stars with my products. Prior I bought something that didn't fit and I tried to return and they wouldn't allow me, so the way to get your money back is to damage other peoples sold items and send it back. Poshmark should absorb the cost when buyers damage a sellers item, but no... What if my item was hundred and Poshmark issue a $15 credit. I will never buy or sell on their platform. That's why no one wants to go on these sites.
Tip for consumers:
Don’t use it. They will allow people to destroy you items sold and keep your money. If you want to return and you don’t ruin other peoples stuff, they don’t allow returns.
Products used:
I’ve bought and sold and they discriminate. Mostly clothing items.
Sellers get squeezed for every little penny. The seller payment system is especially frustrating, specifically thanks to Poshmark charging fees to receive your money faster. The alternative? Direct Deposit, where your money is listed as 'processing' for days before actually landing in your account. Obviously it's a shady gimmick to get sellers to choose the 'fee based' payments. Hey Poshmark - it's the 21st Century, so make seller payments immediate, for free.
Ordered a pair of pants listed as "Boutique"/NWT and they arrived reeking of urine. When I opened a case w/Posh via email (they have no cust serv # or chat) they responded that they wouldn't refund my $ because "item not misrepresented." So be aware: Poshmark defines "Boutique" as "stinks like a littler box."
Tip for consumers:
Remember to ask "does the item smell like pee?" prior to purchase, 'cause if you don't Posh won't refund your money when the item arrives reeking of urine.
I'm new to Poshmark and haven't had the best experience. Can anyone tell me why they take money when you Make an Offer. Still fighting to get it back. Receive automatic emails. Having to involve bank & RCMP. Has this happened to anyone? Getting the run around. Made 1 purchase and it was fine. Apparently they can't find my account? I don't think Poshmark is going to be around for long. Going to report this to the BBB. Not very professional and are about as quick as a turtle. Money was out of my account within minutes. But it's been over a week and I'm still waiting for my money!
Tip for consumers:
Really need to get it together. You don’t have a very good rating as it is. And I definitely see why.
Products used:
Didn’t order from this seller. Only made an offer. Money was taken within minutes. Sent all emails with information to Poshmark support over & over.
Tired of run around! I have bought a lot of items on this site. Most were wonderful. A couple threw in garbage.
If I wanted to get my money back from seller canceling. Took forever. If at all. They still owe me and ignore my message. So they steal from you!
Won't buy again
I had two opposite experiences with this website on the different versions of the same shirt.
One seller sent me a perfect item, almost unused, at a great price, quickly, with a nice note inside.
The other person sold me the same item at a higher price (after rejecting my initial offer), waited over a week to send the item (I couldn't send that person a message asking why), when I received it, it was blatantly the wrong thing (a cheaper, used, armpit stained shirt also by J. Crew) and then the website offered me 48 hours to use the shipping label to return it (on a 4 day legal us holiday weekend). In conclusion I will never use this site again because clearly there is no quality control or fair way to communicate with sellers.
If you can find a good seller with good "love notes" i would recommend buying from those folks only. The biggest issue i have with this app is the 5.95 shipping for EVERYTHING no matter the price or weight. Also the20% that is taken for each sale so if you sell something you have to mark up the price then people want to low ball you on everything. From my own experience it seems like everyone thinks that $10 is a good offer on just about anything no matter what you listed the items for. For me the most frustrating thing is when buyers do not rate you or even go into the app once the item is delivered and simply click 1 button to say the item was received so then payment is not released for 4 days! This has happened on the last 6 sales that I had. How lazy can people really be?! Especially in a world where everyone has their phone in their hand 24/7? The app is ok but the people who use it are extremely rude!
I frequently shop from poshmark.com, I've always had purchases arrive on the date expected. Unlike other people the sellers whom I've purchased from kept up with everything (i. E. shipment/follow-up/delivery). I've made many purchases, and very rarely from the same seller, haven't been ripped off yet! I only buy NWT and have never heard of better bargains! It's terrible that so many people write bad reviews, I have nothing to say about the website. But don't base your judgement if you haven't shopped there yet! It's worth it. And sellers frequently add gifts to purchases. It is anything but a waste of time!
They denied my return for a defective item after seller didn't disclose condition issue. Support really weirdly refused to respond about the claim over condition, just kept saying that it wasn't "misrepresented" because it was the right "size." I never mentioned size in my complaint. I said it was a condition issue. Looks like some dirty and dishonest corporate culture willing to support dishonest representations by sellers to make more money. I feel for the support underlings who have to respond to inquiries with canned responses that don't even apply to the specific situation. Stick to eBay for vintage/used clothes - way better for buyer protections.
What a horrible website and experience. Bought a sweater that was listed for sale, CC was charged, received confer email and thought all was good. Nope couple of hours later received a message from the seller saying "oops I already got rid of that and forgot it was still on Posh... Lolz" are you F***ing serious?! I tried contacting Poshmark since my cards now been charged for something that's never coming (and it was no small charge either) and so far have not received any type of response back. So I guess I have to wait 7 days for the item to not ship, then cancel the purchase thru their crappy site and then wait for my card to be refunded. This was my first and last experience with Poshmark, they SUCK! Probably why they don't have a working phone number... Hacks!
Had several questions before signing up. This company has been online for about 7 years and no available phone support. E-Mail only? What's up with this? Also they have a heavy fee they charge the minimum is $2.95 and you are required to use their shipping label which is another $7.00 fee up to 5 lbs. I should have the option of providing my own shipping label with tracking. Sounds like a raw deal for the buyer. Not so bad for the seller but the seller still has to pay the $2.95 fee. Ebay only takes 10% but they have a reduced fee postal option the seller has to pay which is usually way less than the standard $7.00 fee. Ebay has phone support.
Used PM for the 1st time last night to buy a LV product. Just went ahead and ordered it and paid with my CC. Got emails, saying product would be shipped and yada yada. Received an email today saying order was cancelled and the reason noted was - other. Other? Yes folks, that's all the explanation I got. Called my CC company and was told I'm well within my balance. The price was lower than anywhere else but that's not up to me, I didn't set the pricing. I just made what I thought was a legitimate purchase. So this was either sellers remorse, or just bait for an unsuspecting buyer. Will never use this site again and wanted to warn others of the fishy business practices this company apparently practices.
I purchased 5 items on this site so far. I have received 3 of them. 2 out of 3 were just as i expected. The other item was a Medium sized jacket that was way too small! I blame myself for that... I should have inquired further, if this was a Womans, or junior size! All in all. I give it 5 stars. If you are going to buy something expensive, well you take your chances in my opinion. I only buy 25 dollar items and under. This is basically an online consignment shop, and I am now addicted!
Poshmark does not care about the customer. There are so many fake accounts and scammers. I've had 2 orders randomly cancelled by sellers and 1 order I'm still waiting on. The seller has not responded and now I'm starting to believe I was scammed. Poshmark you better change some things or the company is going to fail.
The WORST customer service. Also the items I received were not as listed on the site. I recently bought a white dress, which said it was worn one time, and that it had been dry cleaned and such. The listing failed to describe the 25 plus stains it had, and also that the dress was altered, it was about 5-6 inches shorter than the original, and Poshmark only gave me a 25% credit which is absolute BS. Also, the tiffany bracelet I bought was defective and I lost it the next day. This site seems to let the sellers be as deceptive as they want to be and does nothing to correct the deceptive descriptions on their sites. Buyers beware of bad merchandise being sold on this site.
Sold a pair of Ugg boots almost a month ago, still haven't been paid. Bought a Tiffanys bracelet, still haven't received it. My money is tied up in Poshmark. When they decide to give it to me, I will delete this app. The only way to contact Poshmark is through email. And it's taking forever for them to respond. I just called their number and left a voice mail. Hopefully they get back to me. If they don't, I'm calling my back and report them for fraud. This is the number I called *******771
Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!
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