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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
149
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user christinak96
1 review
6 helpful votes
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May 10th, 2019

A seller advertised shoes as hot pink. However, when I received them, they are clear my orange. Upon review, the service center denied return as they "were consistent with description.". Are these hot pink or orange?!

Thumbnail of user fallyap
1 review
3 helpful votes
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December 21st, 2017

Horrible experience from beginning to end! A plethora of dishonest sellers and a customer service utterly useless and inefficient. I had problems with half of my transaction, despite asking questions and verifying everything before buying. They do not even come close to the service and protection I have on ebay both as a seller and as a buyer. A total waste of time and money. I decided to delete my account and to save myself the aggravation.

Thumbnail of user donnam702
1 review
13 helpful votes
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March 28th, 2019

First and last time I ever use this site. I purchased a very expensive designer pin. Heart surrounded by pearls. Receivef old beat up piece with pearl missing! Oh and fake pearls! I dont know how they do it but the photo showed nothing wrong! The seller was awful! Actually accused me of damaging the piece so as to return it to get a refund! The site itself never got back to me after complaining! I feel so stupid purchasing from these scammers. By the way my bank filed a dispute for me and I charged it back!

Thumbnail of user tamaraw29
1 review
5 helpful votes
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August 25th, 2017

I purchased a mk handbag from a scammer, I told her I hope its authentic as. I authenticate Michael kors and other brands. She said she changed her mind 5 min. Later. However, she didn't cancel thru the system! I CONTACTED the idiots at posh support #trolls who give me a form answer?! I told them I have proof that she relisted and after 6 days of keeping my money and posh idiots doing nothing. Its clear itsa scam to screw people out of having access to their $$. I am done! $#*! poshmark

Thumbnail of user karenb633
1 review
0 helpful votes
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May 27th, 2018

Usually a pretty inexpensive way to buy clothes. Items are usually shipped within 3-5 days but lately I haven't been sent an item from Aquaposh after 2 weeks. It can also take about 7 days depending on the seller paying attention to their account, and being able to track the item is nice. Shipping will add a few dollars to the total but if you can buy from the right buyer, being wary of scammers and get the clothes in a timely fashion, typically with a nice "thank you" note inside cute packaging. Overall it's a nice way to shop for usually gently used cute items. Just make sure you hit "love" and don't click on an item you like if you want to keep browsing because you'll have to go back to the top. I might take a break from shopping here for a while though.

Thumbnail of user colleeng22
1 review
1 helpful vote
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June 6th, 2017

Don't buy from this seller as she can't read! I made a bid on an item but she never got back to me plus she charged me without even asking if it was fine by me. Then she had the nerve to send me a e-mail telling me how dishonest I was... REALLY? If anyone was dishonest it was her. Not only that but she lies. DON'T EVER buy from this seller unless you want to be screwed!

Tip for consumers:
DON'T USE THIS SITE! BEWARE!!!

Thumbnail of user brendaglacken
1 review
2 helpful votes
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July 10th, 2023

I sold a Rolex/ tiffany watch recently. Only to have sale canceled after Poshmark reviewed it for over a week. Said it was fake and returned it with stem broken, winding wheel missing with 2 screws left in movement. (Im told this by a trustworthy watch expert). Poshmark admits Nothing while offering me a 75 poshmark credit lol Terrible customer service. And their experts are not to smart to send a watch back in parts. Please stick with clothes items dont sent items that are Expensive not Experienced enough for that. Please Beware

Thumbnail of user lisai134
1 review
3 helpful votes
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March 5th, 2020

Buyers are NOT protected by them! Don't make the mistake of buying something extremely expensive and when receiving a garbage and try to do something about it, they side with the seller knowing the seller lied in their listing! This platform is a joke! A waste of time and money!

Thumbnail of user heatherl28
1 review
13 helpful votes
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May 4th, 2015

The customer service is beyond lazy and rude. They take exorbitant fees as well. I had to write customer service 5 times! Literally 5 times and still no response. It's like the company is run by ten years olds who don't give a crap.

I sold a couple things and had 5stars, happy people. Then one person must have had buyers remorse and that = bad profile info for me. The item was moderately priced and flawless

Service
Returns
Thumbnail of user kristinl28
1 review
3 helpful votes
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June 25th, 2017

Found this site by googling. I'm impressed & very satisfied with my first 2 purchases. Both buyers accepted my offer & the shirts arrived very quickly in excellent or even like new condition & wrapped in tissue paper and a 'thank you" card/note was included.!
I will probably continue to buy from this site.
Can't review on selling on this site since I haven't tried it.

Thumbnail of user chrisb3119
1 review
0 helpful votes
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July 30th, 2022

Rip-off; purchased a pair of sunglasses that were listed as new but, were certainly used. Also, seller indicated that they were for women but, more like children sunglasses. I opened a case and Poshmark did not refund my money. They only gave me a lousy $5.00 dollat credit towards future purchase. I will never purchase anything there again. Fake sellers selling bootleg Ray-Bans and counterfeit items.

Tip for consumers:
avoid poshmark

Products used:
sunglasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user debbiew72
1 review
28 helpful votes
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June 12th, 2016

I had several bad experiences on Poshmark. People advertising things that I ordered and paid for and then they never sent the clothing! I would have leave comment after comment to try and get their attention. And Poshmark basically washes their hands of the situations. The final straw was I received a dress that was misrepresented in size and when I tried to return it the seller balked and became a little "unstable". I then just said forget it and left her a one star rating with an honest review. She then began to "stalk" me on my profile page leaving nasty comments about my character! WTF. I cancelled my account. This is NOT A GOOD SITE. Stick with Amazon and ebay - way more professional and timely! Thanks for reading my review.

Tip for consumers:
Don't use it!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kimberlyf92
1 review
5 helpful votes
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September 15th, 2018

Poshmark has no integrity. I left a rating of a posh Ambassador because she was very rude and just because Poshmark makes money off of her they erased my rating. It's unbelievable that Poshmark allows this to happen just because they make money. It is not the way to do business your business will prosper if your customers are happy.

Thumbnail of user jessicag217
4 reviews
33 helpful votes
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April 16th, 2018

Ive ordered from Poshmark 5 times. Only 2 of the items ever shipped, the other 3, I had to receive refund for. I will say that poshmark was quick to answer my initial email with a response that they had attempted to contact the sellers and if it had been 7 days since I made the purchase, I could request cancellation and refund. I did make requests and if they dont hear back from seller within one day of their contacting them, they do issue a quick refund without any trouble. I guess my issue is that there is no repercussions for the seller that never ship items, as these people are still selling things today. Also, there isnt anyway for you to contact the seller yourself or even leave a negative review for them to warn other buyers. I will not be using posh mark again.

Thumbnail of user johnz1025
1 review
1 helpful vote
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August 29th, 2021

Bought sandals that looked Navy blue in the pic. Description said black. Received black. Never worn and not wanted. Cannot return because the description did say black. Never had any problems returning something not wanted to Kohls, Amazon, ebay, etsy, Macys, etc.
Be careful if you do buy. This place is not worth my time anymore.

Thumbnail of user melissat1363
1 review
0 helpful votes
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February 6th, 2023

I purchased a sweater (I own several of these EXACT sweaters in the same size but in different colours). The sweater I received was much smaller. It is obvious there has been shrinkage. The seller refuses to take any responsibility, insists the sweater is "brand new and unworn" and instead blames me that I should have asked for measurements. The seller keeps insisting that I can't return something simply for "changing my mind" when it has nothing to do with changing my mind. The sweater has been misrepresented. Poshmark has done absolutely nothing to help. Will never purchase anything from this site again. It's a platform for scammers.

Thumbnail of user maryb4850
1 review
1 helpful vote
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September 8th, 2022

Received a pair of earrings from a seller that were clearly misrepresented, appealed for a return and told they found in her favor and released my money to her. They then told me to relist which is ridiculous bc they get a cut of what I sell them for! These are extremely deceptive business practices and their "guarantee" is worthless.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stuartm142
1 review
2 helpful votes
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December 2nd, 2019

I ordered three pairs of Cole Haan men's shoes. Only one pair was the real thing. The other two pairs had only insole to the halfway mark and both of those were so tight that they were either fakes or re-soled by an inexperienced cobbler. The two "fakes" should have been listed as a half or full size smaller. Seller tried to tell me they were "outlet" shoes and that is why they were made in Mexico instead of India, where the Cole Haan factory is located. Taking my name off of their email list and deleting the app.

Thumbnail of user kasian5
1 review
2 helpful votes
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December 13th, 2021

I tried to sell kids' branded clothes, never worn, like Ralph Lauren. I simply wanted to sell it at little price so others can enjoy it but Poshmark immediately removed it and notified me that I'm not allowed to sell counterfeit items. Without any checks they just PRESUME that someone tries to sell counterfeit. Shame. I feel offended. I will never sell or buy on that website. Lazy procedures just so they can say they quarantine no counterfeit.

Thumbnail of user shannonw54
1 review
3 helpful votes
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June 22nd, 2017

I have never had a more difficult time using a site than this one. No matter what I did, it kept telling me " user password/ email incorrect " would have loved to have gotten a few things I saw. Not worth the hassle.

Thumbnail of user sondrat1
1 review
2 helpful votes
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April 22nd, 2017

I can not get website to respond to me. I just wanted seller information so I could ask is my item is ever going to be shipped or would like a refund. It has been more than a week and I have heard nothing.

Tip for consumers:
Don't use unless you want to experience frustration!!!!!

Thumbnail of user ritam587
1 review
0 helpful votes
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October 23rd, 2022

I have bought two freezer mugs both were damaged. Trying to get a refund is not been met with customer in mind. Sent photos but still have not received a response from the company.
Disappointed in the product and the lack of customer Service.

Tip for consumers:
Don't use them.

Products used:
Freezer cup

Service
Value
Shipping
Returns
Quality
Thumbnail of user ks288
1 review
7 helpful votes
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August 19th, 2018

Was new to Poshmark. Purchased an item from a *******@rkelly1 (Rachel Kelly) After 3 days, item said pending scan USPS. This lasted for about 6 more days. I contacted her on the 5th day and she says, "I've shipped your item sweetie with a fabulous free gift". I noticed on her comments to others that she's big on the whole- "sweetie, doll, sugar" thing to everyone. She then goes into this whole- "I have a relative in the hospital" thing. I contacted Poshmark after two more days to no avail. Finally! I contacted PayPal and they got me a refund. Turned out, this woman never shipped my item! I did some research and well, noticed that she'd done others like this too AND used the whole- "relative in the hospital" thing. Unlike myself, they left her some harsh, but true comments. Poshmark was THE worse buying experience I've ever had!

Thumbnail of user biancak5
2 reviews
4 helpful votes
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May 15th, 2019

I ordered for the first time today to have my product cancelled because the seller said the product was "too low! Sorry." Poshmark removed my money and said I won't get it back for 10-15 business days. There is also no customer service number so you will have to file a claim with your bank. Also do not buy from shopper dodobird2. She's an awful seller. She finds it amusing to insult her customers for her mistakes. She literally harassed me because I wanted my money back. Stay away from this site.

Thumbnail of user cherc8
1 review
6 helpful votes
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June 24th, 2019

I was a new Poshmark buyer and purchased boots that were labeled in the listing as a size 7 and once received the tag said size 6.5 and obviously too small. In addition the buyer showed the tag with a price of $80 but on the flip side it showed they were purchased for $30. Emailed Poshmark twice as well as the buyer. No response. The site is a scam.

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