• Poshmark

Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
149
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user biancak5
2 reviews
4 helpful votes
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May 15th, 2019

I ordered for the first time today to have my product cancelled because the seller said the product was "too low! Sorry." Poshmark removed my money and said I won't get it back for 10-15 business days. There is also no customer service number so you will have to file a claim with your bank. Also do not buy from shopper dodobird2. She's an awful seller. She finds it amusing to insult her customers for her mistakes. She literally harassed me because I wanted my money back. Stay away from this site.

Thumbnail of user rlongn
11 reviews
62 helpful votes
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February 6th, 2018
• Updated review

After reading other reviews, I felt really bad about my order. I was going to wait till Monday to send them e-mail to follow up with the case. Last night, I checked my e-mail and found they approved the case and sent me a return label. The case for review took 4 days. At this point, I felt so much better. I did not get any angry messages from seller either. The label was printed and order was sent back today. One reviewer said is correct, if the products are used, sellers should not use the NWT and try to cheat. So far I had 3 buying experiences and 1 selling experience from this site. Not sure if I should keep buying from here.

I was scammed recently
February 6th, 2018
• Previous review

I have both selling and buying experiences on Poshmark. Overall, the selling and buying transactions were OK until last week. I ordered the designer sunglasses from a seller, the seller identified this sunglasses as new, never worn. Once I received the sunglasses, I realized that the sunglasses is used. I see scratches on Both legs and scratches on the lenses. I contacted the customer service and filed the report and requested to return. The next day, got e-mail from customer service, asking me to turn in more photos, same thing just like the other reviewer mentioned. I turned in 7 more pictures and waiting for the answer. From the other reviewers information, probably they will refuse to return. I will put more reviews once I hear from them.

Thumbnail of user lyrab
1 review
9 helpful votes
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August 6th, 2016

Never received my order. There's no way to contact the seller directly or to leave a feesback of shopping experience on the site. Customer service gives you totally useless advises. If I ever getting my money back is yet to be determined. Never again

Thumbnail of user karink5
1 review
7 helpful votes
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June 2nd, 2016

Bought four items from seller " timetopawssc" Seller never shipped the items. After 30 days Poshmark automatically cancels listings that have not completed. Going through this sellers reviews I find a number of similar comments from buyers regarding the non shipment of purchased items. Check closed sales for comments/feedback for sellers before you buy. Poshmark took no action to correct this problem.

Thumbnail of user ilianag
7 reviews
25 helpful votes
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December 19th, 2020

In an attempt to buy a certain Nike shoe, I tried buying them on Poshmark but all of the sellers told me their posts were fake and they don't have the items for sale. What is the point of this website if they don't regulate sellers. What a waste of time to use this site.

Thumbnail of user billh1376
1 review
1 helpful vote
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December 25th, 2022

Purchased an item that was misrepresented. I thought that Poshmark's escrow service would step in once I submitted the evidence of obvious fraud and they told me the item was as described and gave the money to the crook! They are aiding and abetting people who are selling fake items on the site. GO ELSEWHERE!
Unless you consider getting ripped off part of the bargain avoid poshmark like the plague!

Tip for consumers:
Go to a more established site, your dealing with robots here.

Products used:
Nothing. I have a fake sportcoat my money paid for though,

Service
Value
Shipping
Returns
Quality
Thumbnail of user ralphs526
1 review
0 helpful votes
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December 20th, 2022

Would give Zero Stars, but wouldn't accept Zero. I sold a vintage Grateful Dead T-Shirt on Nov 10,2022 using a printed Poshmark shipping label. I personally dropped off at my local Post office and received tracking confirmation. On checking my Poshmark account there was a notice that my sale was cancelled. When I inquired as to why it was cancelled I received the following email: "Thanks for your email. It looks like your cancelled sale is a counterfeit item. Please note that selling replica/inspired items is against our policy, as well as Federal Law. Unfortunately, we are unable to offer any additional assistance. We appreciate your understanding." I then contacted the Buyer and his response was "That's not what I said. It just never arrived." So Poshmark is using the counterfeit excuse to prevent reimbursing me for an an item that was lost using their shipping label

Products used:
I sold a vintage Grateful Dead T-Shirt on Nov 10, 2022 using a printed Poshmark shipping label. I personally dropped off at my local Post office and received tracking confirmation. On checking my Poshmark account there was a notice that my sale was cancelled. When I inquired as to why it was cancelled I received the following email: "Thanks for your email. It looks like your cancelled sale is a counterfeit item. Please note that selling replica/inspired items is against our policy, as well as Federal Law. Unfortunately, we are unable to offer any additional assistance. We appreciate your understanding." I then contacted the Buyer and his response was "That’s not what I said. It just never arrived." So Poshmark is using the counterfeit excuse to prevent reimbursing me for an an item that was lost using their shipping label

Thumbnail of user teril10
1 review
6 helpful votes
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November 15th, 2016

Waited 10 days for seller to send my purchase or even acknowledge me. Sent a request to customer service who contacted me with a generic cancel if you wish. I stated how looking at other purchases from said seller who is consistently bad and no comment or action from customer service only for me to cancel my purchase. What! If I didn't find some cute things I would NEVER shop here! Oh and seller never even apologized!

Thumbnail of user scottpromen
1 review
1 helpful vote
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August 14th, 2023

Ordered item paid for item. Received receipt for item and notified item ready to ship then while waiting for delivery almost two weeks later received email seller cancelled order. This seller continues to sell items after excepted my offer. I don't recommend using poshmark. Can't depend on sellers. My opinion

Service
Value
Shipping
Returns
Quality
Thumbnail of user laylar2
1 review
2 helpful votes
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March 4th, 2015

I have had great experiences with poshmark so far. However, I have limited myself to buying accessories and a light trench coat. I personally wouldn't buy any clothes or shoes unless I have tried on the item beforehand, and I already own London Fog coats. They are usually true to size.

It seems like a lot of people have been ticked off because the clothes or shoes have run small (surprise, surprise dealing with designer items). Honestly, use common sense when buying stuff through a third party and not a department store. It is simply the chance you take when buying from an individual (think craigslist).

Also, I like the "make an offer" option. I got the London Fog coat at $40 when the seller originally asked $75. Make sure to see a lot of pictures of the item: front, back, and sides. Ask the seller any questions that they haven't addressed... Any flaws? When can you ship? Is this from a smoke-free home?

Thumbnail of user julih13
1 review
4 helpful votes
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May 19th, 2021

I had two orders I placed and paid for with a seller. I waited and waited for days for her to ship them all the while attempting to ask her what was going on. Now today I get notifications (and my money refunded luckily) that my orders have been cancelled because the seller "changed her mind". According to their rules, this isn't even an option. I am absolutely livid and I think Poshmark is a piece of garbage.

Now I can't cancel my account because of rules that don't apply to me!

Tip for consumers:
Don’t

Products used:
None, never received anything.

Service
Value
Shipping
Thumbnail of user wadew15
2 reviews
8 helpful votes
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June 26th, 2017

Their fees are outrageous. More than even bigger sites that get more sales. Insane. I would stearate clear of this site. With the high fees you won't make much plus as buyers high fees means over priced items.

Avoid

Thumbnail of user lynnk372
1 review
0 helpful votes
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May 12th, 2022

I bought sneakers and they where advertised as a 9. They turned out to be a 8. When I tried to call Poshmark they have no customer service phone number. They did respond with an email and gave me a long list of what I would have to do to try and get my money back. Would never use this company again!

Thumbnail of user erickad9
1 review
4 helpful votes
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October 9th, 2019

This site has zero support for buyers. Seller can sell you dirty smelly items with no penalties. They can also deiced to just change their mind and not sell what you have bought. The "customer service" is a joke. I filed a case because I bought something with an awful smell ( cigarettes) they kept asking me to provide a picture of the damage. Another dress I bought came dirty and they continued to ask me for pictures. I have sent them several. They advised me to resell my dirt dress and my smelly dress to someone else. Don't wast your time or money on this site.

Thumbnail of user donnah90
1 review
1 helpful vote
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May 8th, 2016

I have bought several designer brands for next to nothing. Everything so far has worked perfectly with the Sellers I have worked with. High quality merchandise, new condition, fast shipping. At this point, I would highly recommend!

Thumbnail of user ireney14
2 reviews
36 helpful votes
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January 20th, 2021

On January 10, I ordered a small blooming plant that was needed by a certain day. According to the Poshmark website, this order was supposed to be delivered in three days. After my request three days later, Poshmark responded that the order is delayed "due to Holidays" (?). Ten days later, Poshmark advised that the order was cancelled due to a damage of the plant, and my money will be returned to my credit card within three weeks. This is a fraud!

Tip for consumers:
do not use Poshmark

Products used:
competition

Service
Value
Shipping
Thumbnail of user randic4
1 review
5 helpful votes
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March 17th, 2016

I have been using Poshmark for a couple months now and have both sold and purchased items using the site. If you market your stuff well, they're almost sure to sell. Same with buying. I only buy from poshers who I see have good reviews, and I love everything I've gotten! I did have one seller not ship my item. Poshmark emailed me after a week or two and offered me a full refund. Overall, I say this is a great website/app for buying and selling clothing.

Thumbnail of user michaelt687
2 reviews
17 helpful votes
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August 13th, 2019

Poshmark is not to be trusted. I placed an order with them and 9 days later it had not even shipped. You cannot get ahold of anybody on the phone or via live chat. You have to send them an email and hope they respond as promised within 24 hours. I would seriously doubt that you would come to any type of a resolution such as getting your item or a refund. Poshmark is the worst online retailer I have ever seen. Stay away from them if you value your money.

Thumbnail of user amyj103
1 review
8 helpful votes
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July 21st, 2017

This site has absolutely nothing "posh". They should change their name to Slimemark. I worked for a luxury brand for 15+ years and am well aware of their products. When I would see I fake or counterfeit piece, I would do my due diligence and report it to Slimemark. They, being nothing but slimy and greedy, would do nothing. People work hard for their money and are thrilled to buy something they might not otherwise be able to afford. To spend it on fake merchandise is shameful. It's a great place to go if you're selling crap counterfeit stuff. If you have good quality, legit products, I'd sell elsewhere.

Thumbnail of user shannonw130
1 review
4 helpful votes
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May 16th, 2019

Specifically, my first order was from VARNSMELLIE and she sent me a rayon dress that has been dried. Rayon shrinks. It's a good 5 inches shorter than the dress should be. It should be 55 inches. How do I know? I have two other dresses that are the same style and brand. She was everything but pleasant about it. I'd rather let my dog use it in her bed than return it to her and allow her to con someone else. The whole site seems shady. I've been waiting for another item to ship for 3 days.

Thumbnail of user catherinep51
1 review
8 helpful votes
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November 20th, 2017

The site is great, as long as you don't need customer support. If you do, good luck with that. Not sure if they're short staffed or if they need to retrain staff. Either way it's extremely frustrating.

Thumbnail of user deborahe13
4 reviews
16 helpful votes
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January 27th, 2016

I am a mature woman who shops and sells on many sites for fashion. I thought I would try something new... well, i found a pair of booties I wanted saying size 8. I ordered them and they fit like a 7! I could not get my foot in. You would expect to be able to return them immediately, they gave me the run around and said in an email I would be getting an "order review" for what! They just did not fit. The seller should have stated they ran small and narrow. To not be able to return anything on the site. Is a DO NOT BUY HERE!

Thumbnail of user inas17
1 review
7 helpful votes
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May 31st, 2019

Horrible customer service! They are only interested in growing and clearly everything else has to stand behind. I bought a LV bag which I'm still sure is fake, but they "authenticated" it and gave me a credit for the bag not being in the promised shape. A couple of days later, I wanted to use this credit and it disappeared completely. No track, no history, nothing that even showed it was there. When I contacted the customer service, they asked me to provide the original emails because "they could not find it"? Wtf, this is their customer service?
A few months later, I have another issue: shoes advertised size 8 are actually size 10. Of course, nothing can be done...
Worst experience, I'm writing off that credit I have there... trouble is not worth the credit!

Thumbnail of user sh23498
8 reviews
17 helpful votes
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March 17th, 2018

Ive order twice from this site and the people leave out so much. Ive gotten smelly sneakers. Ive gotten necklaces that are broken or I cant even open to wear. The sellers look at you like its your fault. They wont issue you a refund even though the products arent as they say. Its just annoying and now Im scared to try anything else. Money just wasted.

Thumbnail of user lisaz9
5 reviews
20 helpful votes
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December 23rd, 2019

If you aren't looking to make a profit and have all the time in the world to continually share your listings, then POSHMARK might be the place for you. First off. They take a whopping 20%. If you don't spend every day sharing your items it's not likely that, you will make many sales. Buyers take advantage of the Poshmark's honor system. Nine out of 10 times Poshmark will side with the buyer... no matter what. It's an energy draining sales podium with little rewards. Save your time as well as, your money.

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