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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
149
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user ag185
1 review
2 helpful votes
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June 25th, 2020

If you enjoy non-active sellers, unresponsive sellers, no communication, poor customer service, and sellers who have no intention of shipping, Poshmark is for you. About 50% of your purchases will never ship (plus, you have to wait for a ridiculous amount of time to request a cancellation/refund). Mercari sellers are responsive, & in my experience they ship the next day. Poshmark seriously needs to get it together. They should not allow non active seller pages, and in my opinion, they should REQUIRE communication. OH & "expedited shipping", your only option, costs $7.11... so 1-3 days after your seller finally decides to ship your package (they are allowed to diddle $#*! around for 7-10 days without communicating with you), you get expedited shipping. It's basically the SmartPost of the internet.

Thumbnail of user thin15
2 reviews
0 helpful votes
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October 30th, 2021

The only person making money off poshmark is poshmark. Their fees are ridiculously high. 20%. If there is an open case against you, there is a very high probability they will favor the buyer even if buyer claims it is not seller fault. They will
Look out for poshmark fees and payouts first before sellers rights or earnings.

Tip for consumers:
Go to eBay or Mercari

Products used:
All kinds

Service
Value
Shipping
Returns
Quality
Thumbnail of user buffybartlett71086
2 reviews
8 helpful votes
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August 23rd, 2023

I thought i'd give them a shot and see how my stuff would sell on their platform, yes i was fully aware of the outrageous fees that they have. Mid posting my shirts that I make, they took down my 'closet'. I tried emailing them a couple times, the only response i got was telling me that i was attempting to sell counterfeit shirts...they're literally gildan shirts that i put my own logo that I made. But, whatever. Poshmark looks like it gets sh*t reviews as is.

Value
Shipping
Thumbnail of user ellenb52
3 reviews
7 helpful votes
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February 3rd, 2017

I have ordered three blouses from Poshmark in my size. They took months to arrive and though the sizes marked were correct, none of the blouses fit. They were at least three sizes too small. They also did not look like the pictures, and one of them never arrived at all. Poshmark isn't a business, it's a scam.

Thumbnail of user carols209
1 review
8 helpful votes
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August 14th, 2017

There are so many scammers out there that purchase your item then destroy it and Poshmark sides with them and refunds there money. Poshmark needs to stand up for there sellers. You can sell a brand new pair of shoes or bag they wear it and destroy it then request a return after a week and Posh gives them a refund and it doesn't matter that you have photos and receipts they still let the buyer return the damaged item for a refund. Crazy. Closing my account until they change there policy.

Thumbnail of user marlam9
1 review
7 helpful votes
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November 14th, 2016

I bought a necklace off of Poshmark accidentally and tried to cancel the order about 15 minutes later. They never cancelled the order, which their website claims that you can do within an hour of purchase. I received the necklace and complained to the company, stating that they shouldn't advertise that orders can be cancelled if they are not going to honor the cancellation request. After multiple emails back and forth, Poshmark said that they would deposit $25 of credit into my account. I check last night, about 2 months after receiving the email, and the $25 credit isn't there! They are liars, they do not care, and I will never attempt to do business with this company ever again. The government should force them out of business for dishonesty and false advertisement.

Thumbnail of user sarak244
1 review
0 helpful votes
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August 17th, 2020

If you are being bulled or harassed by users - which happens often on this terrible app - they will do nothing despite documentation and reporting.

They will not remove replica items, despite multiple users documenting and reporting the situation.

Perhaps worst of all, if you have any issue with your order they will not assist you. My package was delayed 2+ weeks from their HQ authentication services with no explanation and, despite their auto message saying they will get back to you in 24 hours, they did not reply to any of my support requests throughout the duration of my issue.

If you are looking for a place to safely buy and sell, please do not use this app. It will only cause you stress and frustration - all while charging you a 20% fee.

Thumbnail of user laurap1741
1 review
11 helpful votes
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September 28th, 2022

I sold a jacket in excellent condition, the buyer tore the jacket and claimed it arrived in that condition. Clearly my photos show the jacket without any rips, tears. Poshmark sided with the buyer, now I'm out money and a jacket that was returned damaged by the buyer. I closed my account and will never sell on this site again. Anyone can clearly see the jacket i sold was in no way torn. The buyer complete destroyed the jacket, she could of returned it, not rip it up.
Please beware of your buyers, clearly poshmark is blind and cannot see the condition the jacket was in before sent to the buyer, which was in excellent condition.

Thumbnail of user sharons795
1 review
2 helpful votes
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November 25th, 2019

Never got my merchandise from this seller kimberlylibb767. I ordered and paid for a purse that I have been looking for forever. I placed the order on 11/7/19 and as of 11/21 I still have not gotten it.

Poshmark actually refunded my money since they could not get seller to respond to them as well.

I thought once my sale was refunded she would list this purse again; it still is showing as sold. I really want the purse and I am not sure why kimberlylibb767 cannot at least answer questions respond back.

Thumbnail of user beverlyr346
1 review
0 helpful votes
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April 4th, 2022

I purchased a Lululemon shirt that was labeled a size 12, my normal size in Lululemon. It was at least 2 sizes too large, clearly mislabeled, according to the official Lululemon size chart. The seller refused to allow me to return it and Poshmark backed the seller. I will never shop on Poshmark again as their customer service is awful.

Tip for consumers:
Do Not Shop at Poshmark!

Products used:
none

Service
Value
Returns
Thumbnail of user cherylb132
1 review
7 helpful votes
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October 30th, 2017

I bought a pair of shoes last Oct. And it is now Feb. 28th, more than 5 months ago. It was so bad dealing with them and they were the ones that sent the wrong product. I jumped through multiple hoops for them just so I could return their mistake. This week after dealing with them for over 4 months, the same shoes were returned to me. The address on their return sticker had an apartment # and the seller had moved! I have never received my $88 dollars. They run a scam. There is no accountability with this company! I contacted them again about the returned wrong shoes, and I have not heard back from them. Do not buy from Poshmark!

Thumbnail of user rebeccaj259
2 reviews
2 helpful votes
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June 5th, 2020

I have shopped on Poshmark for myself and a lot for my kids. I have found great deals and also sellers are always open to negotiation. I have used ebay which is good, but have found better prices on Poshmark, and for the record I have purchased over 40 items from the site. I have also used other online consignment, Thredup and tradesy, and found their prices a lot higher. Just my two cents. Right now I am thrilled to find kids clothing lots and do all in one season shopping for each of my kids. It's convenient and I can't beat the price.

Thumbnail of user barbaras655
1 review
4 helpful votes
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May 29th, 2019

I bought a pair of shoes, a month ago. The seller advertised them as being new & also white in color. The shoes arrived & it was very evident they had been worn, plus they were beige, not white! I contacted Poshmark & they do NOT stand behind it, like EBay does! To refund whatsoever! Do not buy from Poshmark!

Thumbnail of user jeanniem14
1 review
1 helpful vote
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April 22nd, 2017

I signed up and immediately red flags were popping up in my mind. I spent 45 minutes trying get to find out how to delete the account but never found an answer. I uninstalled the app but will start over tomorrow trying to close the account. There are way too many assumptions being pressed on a new user way too fast for comfort.

Thumbnail of user heidih179
1 review
4 helpful votes
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August 1st, 2019

I have been using posh Mark since 2017, for two years. I always had great experiences until the last few months. Two returns in question have resulted in my loss of money. Poshmark has policies for how items should be described. Their policy states the seller should be as descriptive and as accurate as possible with details of the item being sold. I have have two returns that Poshmark did not follow their policy. I've lost money in the last few months on two returns that they have not approved. I am going to leave Poshmark, I am extremely dissatisfied.

Thumbnail of user mayw64
1 review
7 helpful votes
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May 18th, 2023
Verified purchase

I made 1st purchases with this place, and don't figure out how to put the free shipping in my order, When I tried to reach out to someone for help there was no available way to speak to someone for help. Sent several emails, but no response for many days and later told me they couldn't do it anymore. I believe this store is a scam, and I would definitely not recommend it. They stole money from my account, therefore I will unscrib them from my account and phone.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferj1821
1 review
1 helpful vote
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April 23rd, 2022

I purchased a "authentic" Fendi bag…
I purchased an "authentic" Fendi bag from a seller on Poshmark. I followed their policy exactly, sent in pictures of the bag and the fake serial number and they refuse to claim it as a fake bag. They told me if I wanted to make sure it was authentic to get it done at my own cost. Excuse me? Never again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user cliffe13
1 review
0 helpful votes
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December 9th, 2021
Verified purchase

I used my bank debit card to purchase an item for $200. It was my first and only purchase at this marketplace website. Two days after the transaction was finalized and money had changed hands, I received an email from Poshmark stating that the sale had been "canceled" because the seller "changed mind." No other reason was given. In some states, that would be considered cause for a a breach of contract action in cuvil court. The same email also stated that my money had already been "immediately refunded." My bank takes one business day to post a refund once it has been received. It is now seven days since I received the email from Poshmark. According to an Operations Officer at my bank, the refund has still not been credited back to my account by Poshmark. Buyer beware!

Thumbnail of user dawnf425
1 review
1 helpful vote
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July 22nd, 2022

I am a researcher going to the Arctic Circle. I bought a parka from Poshmark which was marked as "no signs of wear." When I opened the box, a strong pungent smell immediately hit me. The down coat had clearly been stored wet and feathers had rotted. I filed a complaint immediately. The seller said it had been cleaned (but provided no receipt) and stored properly (ditto.) Poshmark denited my refund because "smell is nebulous" and I couldn't photograph it. It was $300 - a LOT of money for me. The onus should be on the seller, and the buyer should be able to return things if reported immediately. Don't order from here.

Thumbnail of user rickm389
1 review
5 helpful votes
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October 5th, 2019

For the item you have received, we suggest listing it in your own closet for sale, donating it, or gifting

The language above is what I received from customer service at Poshmark. Very customer unfriendly. Have ordered from eBay and amazon and returns are welcomed but not Poshmark

Thumbnail of user annf65
2 reviews
17 helpful votes
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January 26th, 2019

I sold a 4-item bundle to a buyer (4 unrelated items). Then the buyer had remorse over the purchase, so she first stated one of the items was not the color described. I provided indisputable proof to Poshmark that it was indeed the correct color ( I had my original photos plus the photos from the manufacturer with their description as well). Since that didn't work she proceeded to damage the item, take photos of it, and state additionally that the item was damaged. Poshmark accepted her scam photos and forced me to take back THE ENTIRE 4-ITEM BUNDLE. Poshmark customers service is slanted towards the buyer, and you will not have a fair evaluation of any claim made against you as a seller. This has happened to me twice in the last 6 months. I am an expert seller... I have a Bachelor's Degree in clothing and textiles and have worked for clothing retailers for many years. Sellers beware.

Thumbnail of user kokchongl
2 reviews
0 helpful votes
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November 26th, 2022

Watch out for this site once the seller send you fake item you will never can return.Because Poshmark will never protect the buyer.,.,I brought this jacket Moose knuckles made in China.And i check from the store was inform Moose Knuckles made in Canada

Thumbnail of user sherryd206
1 review
2 helpful votes
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May 29th, 2020

Made a purchase 5/23 for item listed as size 7 and as I was checking to see if the item shipped on 5/26 I realized I did not see the comments stating they were a size 7.5 but like a 7. Well then they are 7.5 not 7! Requested to cancel 4 days in a row and no reply from anyone I had to open a claim with PayPal to get my money back. Horrible company has no human communication at all.

Thumbnail of user galitk1
2 reviews
0 helpful votes
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November 24th, 2022
Verified purchase

First of all I need to say - most of the sellers are fine. But they way poshmark deals with orders and problems is non exceptable! I am waiting for 2 weeks for an order that it's stuck on "usps awating item" and they don't even bother to check why and to make an update when to expect it. I ordered it from abroad and I might be charged fees to my courier because of the delays and I have noone to talk to AT ALL!

Service
Value
Shipping
Returns
Quality
Thumbnail of user kristine27
1 review
5 helpful votes
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October 24th, 2018

Bought a designer blazer from a seller on poshmark.com. Got the blazer after a week delay (which was suspicious) and definitely question its authenticity! Different color and not like the blazer you see online. Immediately contacted support a couple times, and after a few days they email me back to say I'm late and the seller was already paid! I didn't confirm payment to the seller. The rules of engagement are confusing and complicated. Now I have to go through a review with a specialist to determine authenticity and I may not get my money back! There are plenty of other options out there for consignment (The RealReal, Ebay etc), Poshmark won't be a site I use again.

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