• Poshmark

Poshmark

Is this your business?
Write a Review

Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
149
771
See all photos
How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user lindam1103
2 reviews
0 helpful votes
  • Send Message
September 9th, 2019

I am a relatively new customer of Poshmark but have made quite a few purchases. I have been happy with all of them. The variety and prices are great and shipping is quick. The site is super easy to navigate. Highly recommend!

Thumbnail of user pauliner11
1 review
2 helpful votes
  • Send Message
September 20th, 2016

I received a smelly coach purse and a sweater that was too small. I asked to return items and was told no. WHAT? Who runs a business like this. No one should. UGH bad experience... will never do business w/ them again.

Thumbnail of user cecim7
1 review
6 helpful votes
  • Send Message
September 1st, 2018

Poshmark was my worst experience on selling stuff. They don't respond emails and there's no phone to call for customer service. Poshmark don't respect their policies. They are money oriented but only for them.
Worst second hand sell experience. I use Mercari and Ebay and those are amazing!
Don't waste your time selling in Poshmark.

Thumbnail of user frankg414
1 review
18 helpful votes
  • Send Message
April 10th, 2020

I made a purchase on posh mark with a credit card that I rarely ever use / first time I've used it in months and within 4 days someone used my card information to try to make purchases on BestBuy.com totaling $1600 and $3,400. Luckily I was able to catch it before the orders sent, but I'm certain it was someone at posh mark or the seller who I bought my item from as this card is only used 1 time a year just to keep it "active" and avoid charges.

Thumbnail of user mandyb141
1 review
1 helpful vote
  • Send Message
April 18th, 2021

I am on my third purchase in a row that hasn't shipped. I think I am done with Poshmark if the sellers don't ship their items. I bought a few things before that went fine, but it's just a waist of my time to buy something and wait 7 days to never get it, then have to cancel and get a refund; it doesn't make sense. Why sell it if you aren't planning on shipping it?

Tip for consumers:
Don't actually expect that someone will ship the item just because you bought it.

Products used:
When they don't ship, I can't use them.

Service
Shipping
Returns
Thumbnail of user lindap2761
1 review
0 helpful votes
  • Send Message
October 5th, 2022

I had heard about Poshmark and was looking for a particular brand so thought I'd give it a try. I bought a blouse, and when received it looked like it was 20 years old. Worn and old looking. I may end up throwing it away. I e-mailed the seller and told her she should be ashamed of herself selling such poor quality merchandise. Poshmark e-mailed me and complained that I wasn't "following their rules". Whoops. Sorry about that. Poshmark may work for some folks but if this is an indication, I'll pass. Too many other quality websites I can use.

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user kinseyw7
2 reviews
1 helpful vote
  • Send Message
September 30th, 2023

I mostly sell on Poshmark. I generally have no issues, and have never used support as a seller. They take more fees than selling on Mercari.
As a buyer, I've had mostly horrible experiences. I have purchased items a total of three time. One time, everything came a described and nicely packaged. Second time, the seller posted the wrong size about the items (they were considerably smaller) and sent kids shoes that were very dirty. The entire insoles were white from dog hair. I don't know how they consciously packed those up and sent them.

My second purchase from Poshmark was for a total of 3 women's clothing items. Every single item had a hole or stains. Completely noticeable.
Poshmark did accept my return request both times and after I shipped the item back, and it was checked by the seller, I got my money back. I'm not buying from there anymore.

Thumbnail of user conniet26
1 review
3 helpful votes
  • Send Message
June 25th, 2017

Seller Desynow is rude and insulting, waited 2 weeks for an item that never shipped, when questioned she got rude and nasty! Wrote 5 complaints to Poshmark and they said they will refund my money and I should have it in 30 days! But nothing about the seller being rude or not following the rules!
Did have 2 seller that were great but this 1 and the way Poshmark handled it will make me stay away

Thumbnail of user pamelag1685
1 review
0 helpful votes
  • Send Message
September 21st, 2023

As a buyer Poshmark does not allow returns. If you are not satisfied with your item you are stuck with it. I ordered a pair of jeans, I am very familiar with this brand of jean. When I received my order they did not fit like any Miss Me jeans. I have size 26 and 27's that fit better than the size 28 jeans that I couldn't button. I emailed Poshmark to get a reply that they were protecting their sellers. That tells me that buyers must beware. I lost a quick hundred dollars.

Tip for consumers:
Very poor customer service

Products used:
jeans

Service
Value
Shipping
Returns
Quality
Thumbnail of user christinec2319
1 review
0 helpful votes
  • Send Message
October 2nd, 2022

There is absolutely no support from Poahmark to help sellers resolve issues with buyers I end having to make it right at my expense Example Buyers need to understand that as they are able to bundle items to save on shipping if bundle exceeds 5 lbs at 7.95 shipping increases on the sellers end to 10.95 which I need to absorb Yet buyers are constantly pushed to bundle But im constantly absorbing the increase in the shipping end! So im forced to only discount my goods by 30% instead of my usual 50-60 % off retail prices Why should I constantly take the hit I tried only offering bundles with the 5 lb weight limit costing 7.95 ( poshmark prices) and was scolded by Poshmark Im not happy with poshmark charging sellers 20% for non existing support I know they are there because they remove that 20% and are very fast to collect & check balances & credits I'll be shopping around soon for a better platform

Products used:
Collectibles

Service
Value
Shipping
Thumbnail of user julieh132
1 review
5 helpful votes
  • Send Message
December 4th, 2016

My sister and I have purchased 5 pairs of Ugg boots from 2 different sellers on Poshmark as Christmas presents. Shortly after the payments cleared, the sellers blocked us. Unfortunately, we were unable to cancel the orders. They've even used phony tracking #'s to make it appear as though they were delivered. They've scammed so many people that the ads have been taken down. But, Poshmark still has our money and has not returned it.

I'm sharing what has happened to us in an attempt to prevent it from occurring again to other hard working families After working two jobs, it took almost 8 months to save that money for our Christmas funds.

Poshmark is a deceitful, manipulative business operated by thieves and liars. AVOID AT ALL COSTS!

Thumbnail of user denisev488
1 review
5 helpful votes
  • Send Message
June 5th, 2023
Verified purchase

Purchased a Carryland bag. Described as from non smoking home. Right out of the box reeled of cigarette smoke. Used Fabreeze and aired out several times without luck. Contacted the seller who said they dont smoke. May be true but the bag may have cone from a different home (as in she bought it at a yard sale) Contacted customer service and was told that because I "cleaned" it, I cannot return it. I responded back but have been ignored.

Value
Shipping
Returns
Quality
Thumbnail of user janel658
1 review
0 helpful votes
  • Send Message
September 28th, 2022

Can't get any help with chat or simple way to. Communicate. No phone to talk to person. I give up even trying and I recieved a beautiful piece but it was broken. Will no longer attempt to do anything further

Thumbnail of user peachf
1 review
6 helpful votes
  • Send Message
March 27th, 2017

I sold a bundle of clothes. And thank the lord nothing expensive was in it. But she returned it(which is totally fine) and I get it back and she has put in different clothes and then precedes to call me a liar. I let poshmark now and send lots and lots of pictures. And I got a notification today saying she gets all her money returned. And she told the truth. So now I'm stuck with ugly clothes that aren't even mine. I love poshmark. But I don't love selling stuff just because there's a lot of fraud and poshmark takes the buyers side every single time.

Thumbnail of user kayes69
1 review
3 helpful votes
  • Send Message
October 26th, 2021

I sold a shoe and the buyer messaged me saying it was for someone else. They person she bought it for no longer wanted it so she asked me for a discount after she purchased the shoe. I said no so she tore the sole out the shoe and ripped the told and told Poshmark she received it like that to get her money back. There are pictures of the whole shoe on their site. The sole not ripped out and the shoe not ripped. Posh mark gave her a refund and let her return my shoe to me after she tore it up. After careful review. They didn't review anything or they would have seen the shoe was fine she tore it up to get a refund. I deleted my entire account from them. The better business bureau need to shut them down. They have a rate of 1 star.

Tip for consumers:
Don’t use it customer Service suck and if a buyer change their mind they will cut up your stuff and tell posh mark they got it like that to get a refund

Products used:
I sold shoes that the buyer destroyed to get a refund because who she purchased them to no longer wanted them

Service
Value
Shipping
Returns
Thumbnail of user jjp12
1 review
6 helpful votes
  • Send Message
August 22nd, 2017

After receiving an order that was marked as new, with holes and shrunken, I put in a formal return notice so that I could get my money back on the item. The company claimed that they didn't get the review and kept my money. They then accused me of lying about the order.
They take a hell of a cut of the money you make from selling on posh. I had sent them multiple referrals and sold numerous expensive items on the app.
Crooks! I will be finding an alternate app to buy and sell my items.

Thumbnail of user isagregm
1 review
0 helpful votes
  • Send Message
September 10th, 2022
Verified purchase

Poshmark is the worst selling/buying company I have ever work with! Poshmark have entire control of what you sell. They will take 20% of your sale, and will set up their own sale price if you want to send an offer to interested buyers. If you want to buy on Poshmark, be aware... it is very difficult to return an item. If you receive an item that was defective or dirty, Poshmark will not let you return the item. They will always try to protect the seller so they can keep their 20% sale profit. This is a pair of Doen Melody jeans that was obviously altered. Seller denied that it was altered and refused to consider a return. Poshmark issued me a $10 credit while the seller got her $100.

Products used:
Clothing

Service
Value
Shipping
Returns
Quality
Thumbnail of user williaml2438
1 review
0 helpful votes
  • Send Message
November 5th, 2022

Beware of scams. If you attempt to buy something, they play stupid and raise the price on you. They do this by ignoring you until you cancel! Then you see the identical item and reseller, at a much higher price. Beware that they do not adequately screen their resellers. Very easy to get frustrated and ripped OFF!

Tip for consumers:
Avoid Poshmark. SCAM Artists.

Products used:
Bought from Amazon instead

Service
Value
Shipping
Returns
Quality
Thumbnail of user helenc1171
1 review
0 helpful votes
  • Send Message
November 4th, 2022

They say they will refund your money if the purchase isn't as described. LIARS! When someone list a Juniors size Small as a womens size Small, I say we have a serious problem. There's a massive difference in size. Don't trust this site! You could get burned like I did

Thumbnail of user heatherb132
5 reviews
17 helpful votes
  • Send Message
October 4th, 2016

I made a purchase in good faith and when it arrived it was not even close to the right size. I have been trying to return it and have my purchase price refunded, but they are stalling and making me go through hoops I have no way of complying with.

Thumbnail of user maryt79
1 review
1 helpful vote
  • Send Message
August 14th, 2015

This is a great way to sell your pieces you are not longer wearing. You are not going to get rich but can make a few extra bucks. You will get more than your would at a consignment store and definitely more than a garage sale! Yes unfortunately there are always those bad apples in the barrel!

Thumbnail of user sarahr187
2 reviews
8 helpful votes
  • Send Message
January 6th, 2018

Sellers beware! Buyers can open a case for any reason, and Poshmark WILL NOT bother to read any evidence from the seller. Considering they take a whopping 20% commission from their sellers, you'd think they'd take care of them, but nope they don't care about you at all!

Thumbnail of user sallyb82
1 review
4 helpful votes
  • Send Message
November 30th, 2017

Good idea for a site but the customer service is so lacking. For the high commission they take from a sale, it is extremely frustrating to not have a contact number to call, emails take 48 hrs plus to get responses. I would use this more as a selling forum if the customer service existed, but it provides too much distance between seller and buyer. Comments made to me do not even get to me by email so I have to go to the site all the time. As a seller, I have made sales (good) but it is a very time consuming & frustrating when there is an issue needing a response & email is the only resource, then wait.

Thumbnail of user lisac4234
1 review
1 helpful vote
  • Send Message
March 7th, 2023

The item that was sent to me it was a $200 jacket. The first question I asked the seller was if the white jacket had yellowed at all. The seller said it had not. The day I received the jacket it was very obviously yellowed. I took pictures of the jacket and sent them to Poshmark. That date. I subsequently have sent 5 to 6 other emails and have had no resolution. Pictured is the yellowed poshmark purchase next to the exact same white jacket in its new state, as you can see, the problem is obvious. I sent multiple other views of the yellowing. There is no customer support number and I have sent numerous emails and Poshmark has done nothing. I am so frustrated. The jacket I was sent is in front of a new Veronica beard jacket.

Tip for consumers:
Dont

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user priscillam248
1 review
1 helpful vote
  • Send Message
December 7th, 2022
Verified purchase

BUYER BEWARE! I purchased a dress from a seller on Poshmark for $90. The next day I was contacted by the seller. She asked me to cancel my order because she didn't account for the cost of the shipping when pricing the dress and didn't feel she was going to make as much money as she wanted. She refused to ship to me the dress I had purchased and paid for. She contacted me again and asked me to cancel my order and that she would re-list the dress for more money (which she did) and if I wanted the dress I could purchase it again at the higher price. Poshmark customer service did nothing to help resolve the issue and my order was cancelled. I'm still waiting for my refund!

Products used:
bought a dress i never received

Service
Value
Shipping

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!

How do I know I can trust these reviews about Poshmark?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Poshmark?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business