Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.
I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money
Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.
BUYER BEWARE! I purchased a dress from a seller on Poshmark for $90. The next day I was contacted by the seller. She asked me to cancel my order because she didn't account for the cost of the shipping when pricing the dress and didn't feel she was going to make as much money as she wanted. She refused to ship to me the dress I had purchased and paid for. She contacted me again and asked me to cancel my order and that she would re-list the dress for more money (which she did) and if I wanted the dress I could purchase it again at the higher price. Poshmark customer service did nothing to help resolve the issue and my order was cancelled. I'm still waiting for my refund!
Products used:
bought a dress i never received
Poshmark wouldn't care if you're broke as hell. I made an offer to this seller and accepted it. Before it shipped I noticed that the color was too light on my skin and there was a lip gloss residue on the side of the cap/cover. I sent them a cancel request regarding this order. I got a response from one of their staff saying that I need to do this do that. Then I sent them a message and picture on the problem with the order etc but after that I didn't get a message/reply from them. Never contacted me again! Poshmark is after your money only. I don't have any issues with my other selling app like Mercari. They do have a cancel order option after 2-3 days of purchase as long as the seller has not shipped yet, so easy!
I have been buying on poshmark for 2 years. I have bought 30 items. Ive never had a bad experience. I bought a ll bean down jacket for $60. It was like brand new. Brand new they are $300. You can get designer rare vintage. Anything you want. And you can resell too. Its a great app and experience.
Bought a golf sweater pullover that had only been worn a few times. Washed it and it came out with holes in it. Clearly had been abused before it was sold to me. Shouldve been a clear-cut return but Poshmark decided in their infinite wisdom to decline my request. Buy from Poshmark at your peril. I will never again.
I purchased a shirt listed as size XL, they sent a size L. I messaged Poshmark letting them know and the seller was apologetic. Poshmark sent me a return label while I was away for a wedding and stated that it needed to be mailed within 48 hrs. When I got back home they had closed the case. I messaged the seller and she was still apologetic and said she would gladly take the return so I messaged Poshmark again letting them know and the girl (Ashley) denied facilitating the return, even though the seller was happy to take it back. This was clearly a mistake by the seller and she was more than willing to take the shirt back, but Poshmark denied making it right. Therefore, I would suggest NOT buying anything on Poshmark. Hopefully they step up their customer service game.
I recently bought a luxury item that was obviously a fake when I received it. I contacted customer support since Poshmark advertised that items that don't match the description can be returned and refunded; however, I couldn't contact the seller personally and Poshmark ended up adding $5 to my account as "credit" for my loss of a couple hundred.
They do not allow returns! I bought an item my size and it fit way smaller than my usual size because it was probably counterfeit. They do not allow returns or exchanges! The staff was ruse and brushed me off in emails. Better to shop at Mercari, Depop or even Ebay who guarantees returns and have better customer support!
Tip for consumers:
Their customer service is really bad. Ebay, Amazon, Mercari all support customer satisfaction guaranteed.
Products used:
Polo shirt that fit smaller than the size I always buy. Possible counterfeit.
I bought a wig from Poshmark that was supposed to be platinum blonde and it came in as a dark blonde and in spite of everything I did to show them, including pictures, they would not give me a refund. Please, please do not do business with Poshmark. They are doing business with sellers who will lie about everything to keep your money.
Tip for consumers:
Do NOT do business with Poshmark. They are using sellers whose only intention is to sell you the product no matter what. You will NOT be able to return anything that you buy from them
Products used:
Women's wig
I purchased Versace handbag from Poshmark. That smelled so bad I had to out it in a plastic bag and return it. Poshmark agreed to refund me but after I spent 70.00 to return it to Poshmark. Now they say they will not refund me. They are the worst resale site ever. Now I am getting a lawyer to recover my funds and disputing the charges. Not a good site and the are very hard to communicate with. They are saying one thing and then do another..
Tip for consumers:
Be very careful..the buyers are not honest on some if the profiles..this buyer decieved me and I payed 550.00 for the bag and had to spend 70.00 to mail it back to Poshmark they would not provide a label. They are a terrible resale site..I do not recommend them at all.
Products used:
Terrible .the handles were cracked and the bag smelled like carpet deodorizer so bad I sneezed all over the place.
I don't ever leave reviews because I am too busy in my life and most of the time, I usually leave good reviews not bad because I don't want to be the bad guy… however I just have to take the time out of the day and leave a review because what happened to me is absolutely disgraceful. I've purchased two items from poshmark (first time buying and my last!). First I was sent a completely different item, shoes were different color as well being damaged. Poshmark requested photos of packaging as well as the photos of the item. They closed the case in sellers favor! SAME THING HAPPENED to me again with another seller. Damaged item, not as described! Poshmark screwed me AGAIN. How is this platform still existing? How have they not been sued yet? This is absolutely disgusting. They claim they have buyers protection but they don't actually do anything when you get screwed! Never shopping on there again.
Tip for consumers:
DO NOT BUY FROM HERE
Products used:
NONE
I could tell by the photos alone that the shoes were counterfeit. IF they want to become such a site, known for selling counterfeit items then they should continue with things as they are. Could brands eventually sue them for such activity? Or do they pass the blame on to the person they helped to facilitate the sale of counterfeit goods? I was not happy with a lot of the items I searched for on there.
About 2 months ago I started shopping and for a pair of sneakers that come out over a 2 years ago. I came across this site that had my exact size and was brand new! I should've known it was too good to be true, but my first reaction was to buy them before someone else did. So I made an account and brought them! 3 days later I started checking for the shipping information, nothing! I tried contacting the seller, again nothing. Then I tried contacting the site, also nothing! I brought sneakers from resellers all the time, this was an eye opener!
DO NOT BUY ANYTHING ON HERE!
Poshmark doesn't care about dishonest sellers and they will ignore evidence to claim the money they receive from the sale. The shirt I ordered said "pink" or I would not have bought it. The shirt was red/orange and the seller was further dishonest by saying we wore it when we had not had it more than a day. We sent photos and other ads for the shirt that showed it was clearly NOT pink. Poshmark didn't care and let the seller scam us. Won't be buying on poshmark again.
Tip for consumers:
try Mercari
Products used:
none
I purchase a 7 piece comforter set for $114 which was slightly lower than the current retail price. When I received it, the comforter was torn and was missing 3 pillows, so it was really not a 7 piece set but a 4 piece set. When I tried to initiate a return, the website was not working properly so I immediately sent an email to customer service. They asked for pictures of the tear, which I promptly sent, but they still did not stop the payment from going through. They offered me a $50 credit but I am stuck with junk and not decorative pillows. Stick with Ebay. They at least stand by their buyers.
I made a purchase for a jersey. The item received was for a Duke jersey and did not match the description listed for the item. It was the wrong jersey entirely. When I requested a return, in accordance with their policy, they said that I should have asked more questions and I should donate the item or sell it on my own. This site is a rip off and they don't even follow their own policies.
I ordered a Bruce Springsteen tee shirt from a seller on Poshmark. It was a size small. (and see through). Well, what I got was a size small children's tee shirt. It was described in very good condition. I complained about the size, as I expected to be able to wear the shirt. They would not take it back, despite the obvious dishonesty of the seller. It was either severely shrunk or a child's size. Now I'm out $200. The seller had the nerve to tell me there was nothing I could do about it. Well, I will get my bank involved and tell as many people as I can that this is a scam outfit. It's Goodwill with a fancy name!
The golf grips i bought looking at a picture of the grips,. The golf grips i received were fake and i did know until i took them to the golf shop to be installed. Poshmark could't help me and didn't tell me who the seller was to help me get a refund. I don't think they even deserve a one star. The fake ones in the pictures have different fonts see the cords already coming out of the rubber grip. Disgusting, the real ones i bought from the golf shop are the darker ones.
Buyers Beware! No protection from the company! Seller stated dress was a size 6 and would only fit a size 2! Will never visit this site again! Company didnt email or respond to any of my requests. Seller even agreed to refund me because she knew it would never fit a size 6 and posh company totally disregarded the issue without any response. Dont understand how this selling site can be allowed to sell online!
This site clearly states that they do not allow the sell of counterfeits, yet when you report them they do not take them down, and if you comment (no matter how politely), the the item is not authentic, they send you email saying to "stick to your business" or else!
Total joke, people buying fake Coach purses (my area of expertise), and I can not help them not to be scammed, because I would lose my account. Terrible site!
Do not give them any high end items.
They keep it under the guys of being not real
And ask you for 200$ to get it back
It's a total scam!
They only redo d to email which is a total scam! Do not use this website!
I sold supreme hoodie buyer complained it's not sz 14 but sz 4.Poshmark cancel item and fail have buyer return posh is thief treats seller like garbage I'm go court force payment.minus zero posh thief disgusting lower and lower to hell
Particulsr items sell on posh. Most time low ball items sell if at all. Ridiculous last week buyer wanna be asked for refucrd ship 4.99 and $7 price. Lol so she wants it free i said. Owner fails use cookies or best software facilitate sales. I switchd to others because pish failure. Click clicm share ridiculous. See all clisets hghpriices no sales. Posh last choice. Not free wareehouse. How it made stock mkt. Dont know
Products used:
None
The whole return process is a total hassle. I ordered pants marked large but were not true to size. I sent pictures where the pants were at my waist but over my feet. They ask for more pictures. Do not do business with this company it's unethical!
Tip for consumers:
DONT
Products used:
Clothing
I have only been with Poshmark for 3 months and have already had 5 orders cancelled for questionable reasons and had a buyer lie that the very expensive shoes i sent her were fake. I complained to Poshmark right away that she was trying to scam me, they did nothing, other then to rule in her favor! Ignorant, they are 100% authentic, I am expecting to get fake shoes back if I get anything at all and they refunded the buyer. My plan is to send the item and a letter from my lawyer to corporate if my exact shoes are not sent back, and in the condition they were shipped out in. Extremely irresponsible way for a company to do business, I have five star reviews and have been a consistent shopper/seller, the buyer has no backround and is shady, yet none of this is looked at? Awful.
Placed one order on Nov 27... Dec 7 still not shipped and seller will not respond. Requesting refund. Nov 29 placed another order. The very next day Poshmark cancelled. Placed a 3rd on Nov 30. Still waiting on that is one. You can only place a post to the seller which my experience was ignored. I looked all over for a phone number to actually talk to someone. But only get links to email... I will never use again
Tip for consumers:
Seems like a lot of scammers. I do not trust this site
Products used:
I did get one refund. Waiting on others.
They sell items and they never get delivered. The sellers cannot be contacted aND it's like the company takes no responsibility for what is being sold or how it's being managed. I will never use this site again. I cannot believe they can even stay in business.
Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!
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