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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.3%
Positive
10
Neutral
2
Negative
148
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user lindas907
1 review
1 helpful vote
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June 7th, 2018

This company is awful to deal with and will not give a refund on a product that was not as advertised. I do not blame the seller that the size was wrong and seller agreed to my return. But poshmark was flip about it and said no refunds if the items doesn't fit and that I could donate it or sell it on poshmark... Lesson learned I would never sell or buy again through this company again. Bad Business model. I will never use this site again. Please beware and read their fine print.

Thumbnail of user harryb249
1 review
7 helpful votes
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March 3rd, 2020

I don't remember joining a Poshmark club. $107.90 was deducted from my Pay Pal account from Poshmark. I could not contact Poshmark no way, no how. I contacted Pay Pal and they told me Poshmark withdrew the payment for some membership or something. I immediately blocked Poshmark from my Pay Pal. If they are a good outfit, they should have a much better communication method with their customers. It looks like I was victimized out of $107.90

Thumbnail of user kk190
1 review
6 helpful votes
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October 15th, 2017

Woman with the above username bought my item, and filed a misrepresentation case. I am currently awaiting to settle a dispute. I had taken excessive pictures of the item on my phone. I did not even know that you could deny a return. Poshmark accepted her case. When she returned the dress which was completely new, I found that asgutierrez10 had made rips in the dress, which I suspect is how she got the item returned. I am awaiting to hear the case currently, but seller beware.

Thumbnail of user davea487
2 reviews
1 helpful vote
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May 11th, 2021

I've tried to purchase four items on Poshmark. Three of the four orders eventually were cancelled because the items were fake. Poshmark does not police their stores well. Most of the items on Poshmark are fakes. I'd avoid them at all costs!

Thumbnail of user angelam626
2 reviews
2 helpful votes
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January 2nd, 2020

Shopping on poshmark is horrible. The way you have to communicate is awkward. Sellers rarely respond. Often items are sold and never shipped. The format/layout is a pain. Search portion of the site is useless.

Thumbnail of user cl193
1 review
0 helpful votes
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April 24th, 2019

Purchased some cute pink sneakers as a size 8 from kilma1. They arrived marked as a size 8. But, in actuality they had to be a 9+ with a very wide toe box. There was no effort by Poshmark to rectify the situation or make good the transaction. It was just "screw the customer".

That's a business philosophy to stay away from. This is fair warning.

Thumbnail of user karend2302
1 review
0 helpful votes
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October 21st, 2022

I made several attempts to contact customer support without success. I received a standard email without follow up or resolve. I would not recommend shopping on this website until this company improves its customer service.

Thumbnail of user handek1
1 review
8 helpful votes
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November 8th, 2019

I sold a pair of authentic shoes on Poshmark bought directly from the brand's monostore- customer said she is purchasing for her wedding in April on the message- she sent the item back 6 months later to poshmark saying this is fake- poshmark sided with the customer, refunded her and debited my account on the basis of ungrounded accusation- would not trust to buy or sell

Thumbnail of user carolinep99
2 reviews
0 helpful votes
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June 13th, 2020

I began to buy a fair amount of merchandise on Poshmark. It slowly occurred to me that the clothes were severely used, smelly, stained and yes broken. Three pairs of shoes snapped apart and the coach sandals split apart twice. I do thrift stores a lot and you would n't see these items in these conditions sold there.
Worse they to put other clothes on my account that I never ordered. Somehow the sellars got the go ahead to sell to me. I wear a large and I know have a closet full of small clothing I did not want.
They still owe me for two items. I have reported them to my bank since the charging was wrong. I have wlth held so much money. Poshmark had the nerve to tell me my account was suspended. I told them I beat them to it! Haven't heard anything since. RIP OFF! BUYER BEWARE!

Thumbnail of user donnac155
1 review
7 helpful votes
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March 11th, 2017

Ordered item and after 6 days, it still hasn't been shipped, but without explanation. Have contacted Customer Service twice -- once via online form, once via email. NO RESPONSE. They don't let you contact them by telephone and they ignore written inquiries. NEVER will shop there again!

Thumbnail of user karenz9
5 reviews
25 helpful votes
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March 10th, 2017

First of all, how can a place have no return policy?

I bought a pair of jeans which were A. Not the size listed. They didn't have a size tag, but I could pull them off without unzipping. B. Stunk to high heaven of cigarettes.

I email Poshmark. It takes them forever to answer and then they want me to take pictures. How do I photograph a smell?

I told them to just pay the vendor and I would throw the pants in the garbage. What else can I do?

I will never shop there again and I urge everyone to stay far, far away.

Thumbnail of user simones28
8 reviews
57 helpful votes
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August 13th, 2017

The idea of the website is fun, but the end result is a waste of time. The selling fees are ludicrous. The designer bags are overpriced, if I'm going to spend the kind of money these sellers are looking for I'll stick with Fashionphile or eBay and get a better deal. Any decent clothing is way over priced, again I've done 100x better on eBay. Most of the closets I've looked through are filled with mediocre crap I'd just throw away or donate. I honestly don't understand how anyone sells anything on there. All people wanna do is trade with you, or low ball you. I currently have a few items posted. I'm probably gonna just remove my items from the website at the end of this week. There seems to be a lot of scammers on Poshmark and little to no moderators, which makes me nervous. It seems extremely easy for a scammer to get away with anything on there, on both the selling or buying side.

Thumbnail of user jacquelines1071
1 review
1 helpful vote
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May 26th, 2023

I placed an order I received it and it was not what I thought I was ordering. I took pictures of the item I purchased and sent it into Poshmark saying I wanted a refund. They sent me an email back saying they excepted my refund. But I still have not received my refund. I sent an email asking, where my refund is. I get an email back saying they can't find an order with my email. So I sent them my whole order. It's not much money but that's not the point. This site is a scam in my opinion. I'll never order again and will never recommend them. I'll stick to Amazon who has wonderful customer service.

Tip for consumers:
Stay away from the site

Products used:
None I’m asking for a refund

Service
Value
Shipping
Returns
Quality
Thumbnail of user roseh698
1 review
0 helpful votes
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November 22nd, 2023

I havae. Had my Louis Vuitton berri bag listed for sale at poshmark for almost two months. I have reduced the price two times since listing it and all i get is likes and followers. I have reduced the price of the bag two times. Current price being 800.00 for a bag in excellent condition, these bags are currently being sold for between 700.00 up to 2000.00. I think mine is under priced for being in such like new condition. And 800.00 is the lowest price i will take for this bag.

Tip for consumers:
I dont want to have to cancel my order. Ive already been waiting 11 days for a tracking number
If I cancel this order , its going to be even longer to reorder another bag.
I’m not happy with this

Products used:
None yet
I’m still waiting for a purchase i made 11 days ago

Service
Value
Shipping
Returns
Quality
Thumbnail of user mindyr8
3 reviews
13 helpful votes
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March 7th, 2016

I can't understand all the complaining up here. Yes, PM takes a 20% commission and yes, the mandatory shipping is usually $5.95 per item, but that's all very clear when you sign up. I've bought and sold several items through PM with no problems that you wouldn't see selling elsewhere too (I'm an eBay seller as well). So if you don't like the commissions and shipping costs, don't use the service. If you order something and it's not shipped with the mandatory week, cancel the order and move on with your life. It's not the end of the world. Shipped something and the buyer claims you sent the wrong thing? Try to work it out through the dispute process and if you can't, again, move on. It's not like people are selling $10,000 cars up here. If these kind of things bother you that bad, maybe online selling isn't for you. Anyway, my PM experience has been good and I intend to keep using the service with the understanding that nothing is perfect, including the people who work for PM.

Thumbnail of user janetp214
4 reviews
2 helpful votes
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April 28th, 2023

I made four purchases on Poshmark & I will NEVER shop there again. First was a hand bag that smelled as if an entire bottle of perfume had been spilled in it so it was not usable for a year or so. Second was a shirt that was too small & the seller told me after I bought it, that she knew it ran small. Third was a jacket that the seller took the label out of so I could not see that it was 3 or 4 sizes smaller than what she advertised. Fourth was a pendant that was fine. So, 1 purchase out of 4 was ok. This is why their score is pathetically low.

Tip for consumers:
You have a VERY brief window in which to return stuff to the seller. It might be 5 or 7 days, so not at all like a typical online store. They get u big time with that small return window. Very very unethical sellers on Posh Mark in my experience. Very disappointing, and money completely wasted.

Products used:
3 items were from scammers, who didn’t disclose an accurate description of the items and one item, a pendant, was fine.

Value
Shipping
Quality
Thumbnail of user deeh24
2 reviews
16 helpful votes
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July 21st, 2017

I've bought 8 things on poshmark and only got 4. The 4 I bought and never got because the sellers never even responded to me. Very disappointing to purchase something you want that is for sale and then nothing. No response... what is the point of this website. To take 19% of your sale but no one is held accountable for making sure customers get there items and with no reprimand to the seller. F*** these guys I'm done. Ready for the next app

Thumbnail of user cherylh62
1 review
1 helpful vote
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December 1st, 2016

I ordered two pair of boots for my daughters. The one buyer never shipped the one pair of boots and the other one sent a empty envelope to a local business in my town with my tracking # making it look like the item had been delivered to me. Poshmark debited my account immediately for both orders and now I'm having trouble getting a refund. I'd advise buying from Ebay not Poshmark.

Tip for consumers:
Don't buy

Thumbnail of user amandas2957
1 review
0 helpful votes
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October 1st, 2023
Verified purchase

First of all - Poshmark takes wayyy too much commission… the shipping is outrageous for 1-3 day priority (there is no guarantee that the seller will even ship within that time frame). Many items will be listed as new and arrive in terrible shape (worn out, dirty, broken clasps, etc) and you CANNOT return them. Also… some sellers will claim authenticity and then send you a completely different item. Customer service does NOT investigate and the sellers are always argumentative.
I used to sell a lot on the app and would frequently purchase random, hard to find items no longer in stores. I no longer sell ANYTHING and RARELY make any purchases any longer.
The market is SO oversaturated now as well, it's almost impossible to sell anything in late 2023. I think it's hilarious… I just literally saw a commercial for Poshmark stating how "fabulous" buying and selling on the platform can be. It made me chuckle.
Sell your items elsewhere! Buyer beware!

Tip for consumers:
Just skip POSHMARK

Thumbnail of user maddyk13
1 review
1 helpful vote
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November 25th, 2021

As a seller, this has been nothing but a humongous time suck. Lots of work for nothing. If you're bored and have fun scrolling or get excited about having likes and followers, this is for you, but if you actually want to sell things from your closet, it's nothing but a waste of time. Reasonably priced new and like new current brand names just sit. People share them to their followers, like them, follow you, but this site has become so saturated that it's just about impossible to sell anything. It seems that crap like Batman T-shirts sell, and so do supposedly authentic Louis, but other than that, not worth the time IMO.

Thumbnail of user parveenas
1 review
0 helpful votes
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July 6th, 2023

This site robbed me. Please do not use POSHMARK at all. This site is not honest. I wrote to them and they not help me to get my money back. They don't have a contact number to speak to someone. You need to write to them and then a generic email is sent that they cannot help us. The person was selling Lullemon and he gave his personal # to call. He must have robbed so many clients on that day. He robbed $500.00 from me and Poshmark never did anything. Please do not use this site at all.

Products used:
Lullemon

Service
Value
Shipping
Returns
Quality
Thumbnail of user jennelp
1 review
1 helpful vote
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January 10th, 2023

Sold a 200 dollar pair of boots the buyer got their money and Poshmark took there hefty amount of money and I'm still waiting for my money. No body gets back to me. No phone number to talk to a representative. Just absolutely BS.

Thumbnail of user laurap1500
1 review
0 helpful votes
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March 20th, 2022

I ordered a smart watch from a seller through Poshmark The seller never bothered to send it. You can't review or rate sellers. There appears to be no accountability nor can you message a seller. I will never use Poshmark again. I also learned that 4 out of 10 sellers fail to ship what is ordered.

Tip for consumers:
Don't use this site.

Thumbnail of user karenr3096
2 reviews
0 helpful votes
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August 12th, 2023

I purchased a stuffed animal from Poshmark. I was sent from Kohls site to Poshmark, unfortunately. It came stuffed in a postal envelope, was smaller than expected and not worth the price I paid. I didn't know it would be used, either, so just take your kids toys and sell them for $20.each or more?

Tip for consumers:
Used items

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user brittanyd490
1 review
0 helpful votes
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March 11th, 2023

Horrible company. Seller messed up in their measurements but they still refused to refund me. Now I'm out $400 and still need a laptop bag. They said I could reposh it which is super convenient for them because now they get 20% of her commission and they'll get 20% of mine when I reposh it. Disgusting customer service.

Tip for consumers:
DONT BUY

Products used:
Tote bag that wasn’t the right size and they still didn’t refund me

Service
Value
Shipping
Returns
Quality

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