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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.3%
Positive
10
Neutral
2
Negative
148
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user karenr3096
2 reviews
0 helpful votes
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August 12th, 2023

I purchased a stuffed animal from Poshmark. I was sent from Kohls site to Poshmark, unfortunately. It came stuffed in a postal envelope, was smaller than expected and not worth the price I paid. I didn't know it would be used, either, so just take your kids toys and sell them for $20.each or more?

Tip for consumers:
Used items

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user johns3221
1 review
4 helpful votes
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September 20th, 2018

We sold a few items on Poshmark and have asked for our check but Poshmark will not send us the funds. We sent emails but there is never a response. There is no phone number, so you cannot call them. Do not use this company. They do not pay you and you cannot speak with anyone.

Thumbnail of user skunkmonkey230
1 review
0 helpful votes
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May 12th, 2023

I ordered shoes based on the size chart Poshmark provides. Turns out, it does not match the manufacturers chart, so I got the wrong size. They would not offer an exchange or return. Will never order anything again.

Thumbnail of user connieb77
2 reviews
7 helpful votes
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February 22nd, 2017

Recently I sent a priority box to my aunt in Virginia, Box weight almost 5lbs.The cost on my own was almost $19. I know most don't buy that much from 1 seller but with priority shipping, you gain many things/ insurance, tracking, sent and received notices, and faster shipping. This is the only way to keep track of items being sent and received, if sent with cheap shipping how would anyone know if the item/items they bought were really shipped and how would they know if ever received by buyer, not doing the priority is rather scary to me with so many scams/scammers out there. I would rather pay the extra. 54 cents they raised the fee to, and have a bit more piece of mind, rather than a seller claiming they sent out items, without having any way to prove they did. Or having a buyer say well if it was sent I never received it. Even if they really did.

Tip for consumers:
Can use. @Cs_btq for discount on your first purchase

Service
Value
Shipping
Returns
Quality
Thumbnail of user judem18
1 review
3 helpful votes
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August 21st, 2017

Ordered a bag at the beginning of August, it is now the 21st and still have not received, so much for fast service if you have an event planned etc. I went into Posh today and it clearly states I do not have any purchases? Therefore, went into my Paypal and it was taken out of my account on the day of purchase, doesn't say what the item was, nor does it have a tracking number and of course you cannot speak to anyone on the phone. Worst online shopping experience. If I do not receive soon I will report to my bank and then to the BBB and Consumers Credit. I am thinking SCAM? May the attorney general can assist many of us.

Thumbnail of user michaels9904
1 review
0 helpful votes
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November 12th, 2022

I ordered three Town & Country soup spoons from this company's website. The spoons came and were were generic stainless steel spoons, notwithstanding the explicit product description on their website. Town and Country spoons have their names engraved on each spoon; the spoons they sent only had stainless steel marked on them and were shorter than Town &Country spoons. All this being said, the disturbing aspect was not to lose $15 but the fraudulent misrepresentation that seems to be a part of this company's DNA. I emailed them expressing the above and they responded with a whole bunch of instructions to return them, like taking photos. I told them it is for them to go to the trouble to make good, like sending a prepaid shipping label, not to make more work for me.

Thumbnail of user jm383
5 reviews
13 helpful votes
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December 20th, 2021

First and last time using Poshmark - what a horrible company full of horrible sellers. Ordered items and the sellers have several days to ship the items. The vast majority of the sellers take every day they are allowed to send the items. The sellers are then confrontational and put off that you would expect them to operate in a common-sense fashion when it comes to sending the items purchased. The nice thing about being confronted by the sellers is that they threatened to cancel the order, which I happily agreed would be the best course of action. I wished I would have read the reviews of this site before wasting time. I subsequently went to eBay and found the same items for much less and they will be arriving in time for Christmas. Poshmark seems to be run by people who do not care about customer service and full of sellers that do not care about their customers. There is clearly nothing Posh about their platform unless you they are referring to Posh as a bunch of fakes!

Service
Value
Shipping
Thumbnail of user alexr1099
1 review
3 helpful votes
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March 2nd, 2022

I was interested in a pair of sunglasses and when looked closely I noticed that side arm is broken and needs to be repaired. I brought it up to seller and attention and even tho she acknowledged the issue and cost related, she deleted my message so other buyers couldn't see it. When I notified Poshmark, they said that I was violating their communication policy. Cancel a company that wants to cover up and sell broken items just to make a dollar

Thumbnail of user rebeccab150
1 review
5 helpful votes
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June 9th, 2017

I have had this happen to me 11 times, loosing 246 dollars... I make the order the seller gets money then cancels order... no refund. I had one purchase actually arrive the rest is a scam... stay away

Thumbnail of user monicar543
1 review
0 helpful votes
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June 22nd, 2022
Verified purchase

Just bought 2 pairs of shoes on the wrong size because the seller attached the wrong size chart. I get to keep them, no retur possible. Unbelievable... in this day an age... buying online with no returns possible

Tip for consumers:
Be aware are sales are final

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user melissad224
1 review
2 helpful votes
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October 29th, 2018

I found the perfect sequin cardigan to wear with my dress for a wedding. Thinking I would have the cardigan well before the wedding this weekend, I stopped stressing about having to find something. It's been a week and 2 days and the seller still has not mailed it. I followed all the recommendations of the Poshmark support, but nothing. Never again will I purchase another thing from here! DO NOT WASTE YOUR TIME! This places needs to just shut down or start holding the sellers accountable!

Thumbnail of user rhondat156
2 reviews
6 helpful votes
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July 29th, 2021

Poshmark says they stand behind the purchaser and if you aren't satisfied you can return. I bought a jacket that just reeked when I got it and asked to return it and Poshmark refused said it was in acceptable condition. I had to hang it outside it smelled so bad. Just a flat out crappy company! Stay away!

Service
Value
Shipping
Returns
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Thumbnail of user monicab35
3 reviews
12 helpful votes
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October 25th, 2015

*$10 Poshmark credit when you sign-up with code BRJIR* (for a limited time)

Been on Poshmark for nearly a year and I love it! It's so easy to buy and sell right from your phone. I've found some great deals and most of my interactions have been positive. Try it - you'll love Poshmark as well :)

Thumbnail of user lh93
1 review
4 helpful votes
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September 13th, 2017

This is the most anti-seller site in existence! Besides the 20% fees which is expensive, it allows the customer to be paid a refund without returning the merch! If a customer files a complaint, the seller has no access to the proof of which they are complaining so the buyer can say anything. Poshmark refunds the buyer out of the sellers account before they even get the return so you have to cross your fingers you get it back!

Thumbnail of user hd37
1 review
6 helpful votes
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November 5th, 2016

This is the second time I've sold on poshmark. The first time was smooth sailing. Sold an item yesterday shipped it out, hours later I was sent a totally different shipping label after the package was already sent with the first label I received. Contacted poshmark for them to tell me "we recommend going to your local post office to retrieve the package because we see it wasn't scanned yet". Are you kidding me? Go to the post office 8 hours after i originally dropped it off & they think it's going to be there still? Ended up paying 12.50 to have it intercepted and returned to me which isn't even guaranteed. And why was I sent two labels? Never again. They are no help

Thumbnail of user sy82
1 review
1 helpful vote
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May 19th, 2023

I sold a swimsuit, and the buyer said something was wrong with the elastic on the bottoms, and they crunched up the suit in pictures to make it look bad. In reality they didn't read the description and notice the bottoms were a bigger size than the top which was very clearly stated. I realized this because I looked at their previous orders and the size they needed was a size smaller. What a waste of my time and energy. I got it back and it was definitely a lie to get their money back. I also contacted customer service and got no response. I'm just done with this nonsense. I recommend selling somewhere else.

Thumbnail of user sharym
1 review
2 helpful votes
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August 13th, 2016

I have been selling and buying for quite some time and have gotten some great bargains! I have also sold hundreds of dollars of items with only one "problem ". Customer service responded quickly and resolved the issue to my satisfaction.

Thumbnail of user lisac2587
3 reviews
14 helpful votes
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January 28th, 2023

I sold a brand new Uniqlo Olive Green Light down Jacket and the buyer said it was turquoise in colour Uniqlo does not sell light-down jackets in that colour so she wanted to return it. The buyer clicked accepted it by mistake and the funds went to me. She contacted support and they gave her the money back and told her to KEEP the JACKET and only found this out from the buyer NOT Poshmark. This would perpetuate stealing as anyone could just say it did not "match the description" and keep the product! I found out that the buyer is supposed to get a return label and send it within 5 days. Why did Poshmark not give me the option to keep the money or get my jacket back? I feel this was all done with dishonesty and want my property back. So far no answer from Poshmark. From the pics, it is Olive Green not Turquoise

Tip for consumers:
Buyers are favoured here for sellers being scammers but there are good sellers like me who got ripped off once and almost a second time

Service
Thumbnail of user lmfj062
1 review
0 helpful votes
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December 15th, 2023

The seller declined my fragrance order because I noticed, in the product's description, that the fragrance was preowned/used. This was my first attempt to make a purchase for a fragrance, so I made a comment about the preowned/used status made in the description. I thought it was unsanitary and I was shocked that this type of product could be sold at all. This comment for some reason was found to be rude by the seller. I know what I saw and so did my husband. The seller denied such practices and felt that I was rude. Well, all I can say is that I wanted to be safe in making this purchase. I apologized to the seller. Unfortunately, because of this testy interaction, I will not be doing business with Poshmark.

Thumbnail of user victorv110
3 reviews
7 helpful votes
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January 2nd, 2020

Poshmark does NOT allow returns if you are unhappy with the product. Poshmark believes, that the description is gold. So you need to be sure that the description fits your expectation. Otherwise you are stuck with what you purchased.

Poshmark in my opinion is a bad eCommerce source... and don't buy from "Rare Beauty" as customer satisfaction is not in their vocabulary, it is more about seller's satisfaction, above the buyer. So you better know how the clothing you purchase will fit or feel before you buy. Otherwise you will have buyers remorse and you will be stuck with your purchase!

Thumbnail of user larrys468
2 reviews
10 helpful votes
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August 20th, 2019

I purchased two men's shirts - shown on the website as Men's Shirts Size 20 and when the Packages arrived from 2 different sellers the shirts were boy shirts size 20. Sokthy from their customer service when he denied my return says they do not address fit, and my response was but what about Fraud, fit was never the issue. One of the shirts arrived with a large ink stain on the sleeve as well. Your sellers both lied.

Thumbnail of user deed132
1 review
5 helpful votes
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March 31st, 2017

Some of the bags are being sold for more than list price on LV website. Not sure why. Why would l buy a used Speedy for more than a new one? The bags have been touched by others so better to get a new one from LV if you are going to pay the same for a new one or even more! Please people, do your research.

Thumbnail of user sarabethm
1 review
22 helpful votes
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May 11th, 2015

Poshmark has a major issue with communication and their team operates in the most sloppy manner that you could ever imagine.

I sold a pair of brand new shoes with tags all over them marked size 7. The girl who purchased them got the shoes and marked that I incorrectly listed the size. I immediately sent the images of the product to Poshmark and they ignored my email and approved her case. After asking for a week straight I finally got the image that the girl sent in - they weren't even the right color shoe! Poshmark admitted their fault after another week, yet I still don't have my shoes or a refund. They have blocked me from their Facebook page for leaving my story for everyone to see with photo evidence. They do not have a phone number and their customer service takes 2-4 days to respond to each email, and even so - each response is canned with no personalization added at all. Their company is a MESS!

Thumbnail of user robertm7797
1 review
3 helpful votes
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March 14th, 2023

I ordered a DVD set from Poshmark, the main reason I ordered from them was because the item had Closed Captions, as I am hearing impaired, and Poshmark advertised the set as having CC, it did not. I contacted their customer service to explain that the item was useless to me; they took a week to get back to me. Their reply was ridiculous, they wanted multiple pictures of the item, and a video of the item playing, plus 6 other hoops to jump through that were just stall tactics. Finally, after weeks of e-mails and frustration, they said it was too late, I took too much time replying (total BS) so They could not issue a return or cash back. I live very rural, and I order most everything on-line, this is worst, I mean the very worst company I have ever dealt with. Poshmark is a grab the cash and run outfit, without any care other than "Grab the cash & screw you attitude. Beware, Poshmark is fraudulent.

Tip for consumers:
Do Not shop at Poshmark!

Products used:
nothing

Value
Shipping
Quality
Thumbnail of user debrar1056
2 reviews
1 helpful vote
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September 30th, 2023

I bought a leather jacket from *******@Randirandi_22. When I received it, it was shoved into a small book box, completely wrinkled and had a stench of strong cologne. She admitted to washing it in the washing machine with detergent, after I received it. It was not disclosed at all in her description or at all with the questions I asked. Had I known I would never have bought it. What person washes a leather jacket in the washing machine with detergent! So I made a claim with Poshmark with pics of the wrinkled jacket, and mentioned the stench of what I thought was cologne. The same jacket was sold at Nordstrom, but my size was sold out, so I knew what it should look like. I even provided Poshmark the photo of what it's supposed to look like, and cleaning instructions for the same jacket which clearly said professional leather cleaner. Today they ruled in her favor. I cannot even believe it!

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