Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.
I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money
Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.
I recently sold a purse on Poshmark. I was very excited about getting rid of old stuff and getting paid for it. I have 3 offers standing on my account now. However, I'm not accepting them because when I sent my first package off, I waited what seems like FOREVER to receive my money direct deposit. So I finally see it say completed on the 4th day... But it's not in my account... I can't contact NOBODY, only email I got in respondance was an automated reply stating they receive my email and it'll take 1-2 business days to get a reply. This is VERY upsetting! I'm thinking about closing my account. My dad is a lawyer and I'm seriously thinking about getting him involved. I will NOT allow this to happen to any other people. They better respond... And better respond quick!
To who ever reads this. I ordered from Lululemon a wristlet with 2 small pouches. I have received the wristlet with thanks sent by Poshmark. Today I received an email asking me to go through a maze to inform you that I have received it. I refuse to write passwords to set up an account just to say I received this wristlet. Please pay the manufacture as it was received
I sold a 12 dollar bikini about two weeks ago, the buyer received it and payed for it. The process with with the money going in to my account was going pretty well and then I checked again cause it was taking very long to go into my account and it said "completed" March 28 and it's April 6th but no money in my account. I have been emailing them all week and I have been getting $#*!. Nobody is helping me get my money! I don't know what to do! The transaction said completed but I have no clue where the money is. I also asked to edit my bank info and I can't so I think I'm reporting the website because it's considered theft! Anyway, long story short this website SUCKS don't not use it they will steal your money! As soon as I get my money im deleting my account. HORRIBLE!
I had several bad experiences with Poshmark. Some sellers do not ship orders. Some are very vague when describing their items. Others do not tell the truth about their items. I had a seller down right lie to me about an item. Told me a top was a womens size large (which was what I wanted) when it was a girls size large. I opened a case and Poshmark sided with the seller. Poshmark sides up with the seller even if they dishonestly describe their items. You are stuck with the item no matter what. Be assured, I am not saying all sellers on this site are bad. I am sure there are plenty of dishonest buyers too. I am just stating that you are taking a chance when you buy on this site. No refunds! Poshmark is money hungry. I've read so many negative reviews from buyers and sellers. I would not recommend them to anyone. What does this tell you? DO NOT BUY FROM POSHMARK!
I have been both a seller and a buyer on this site. Absolutely horrid customer service in every way possible. I once received an item that was so horribly damaged (not disclosed by the seller, right down to split seams) and Poshmark sided with the seller. I requested a return and was denied. I disagreed with their decision and was denied again despite sending photos of the condition of the item. When I had my charge card company cancel the charge Poshmark actually threatened me by stating if I ever did that again my account woud be affected, so I promptly removed my 60+ listings and I am happily selling elsewhere.
I am sad to see so many people have had bad experiences on Poshmark, because this is such a wonderful website! I have been a seller on it for 3 years! I have a 4.9 overall rating and have made well over 2,000 sales. I love the community for posh as well! I agree the 20% is a bit steep, but regardless, this is a great website!
If I sell a item on poshmark but depending on the time or day I sold it and I need to send it the next business day I can not use the first shipping label that Pm send me because it will say the date I sold it. It needs to say the same date that I'm going to send the package. The post office don't want to accept the package if the label has yesterday's date. So if you just want to reprint the shipping label to tell the date of the day you're going to send it go into your Pm account select the order you want to ship and press the one that says label expired if you just want to change the date. Thanks
I enjoy shopping at Poshmark where I can find almost anything I need for my closet., I've bought many great quality shoes and clothes, I received them all and in great shape and with beautiful thank you cards.
I also love the fact you can search for things at the price you, re willing to spend.
I enjoy the shopping experience there and i've been very pleased with it. I would definitely recommend it.
They give shipping labels the day before the sale date instead of date your suppose to send out, which is unreliable because the post office won't always scan or even take it in some cases if the date doesnt match the ship date. Issue in their system really needs to be fixed.
I tried selling on Poshmark, it's my first time doing so. They didn't want to activate my account unless I purchase an American Express Card with a minimum of $200 on it, so I deleted my account because it defeats the purpose of making money when you don't have any!
Just bought my first item. Within an hour of receiving filed for a return. The item had undisclosed stains not mentioned in the description. Been 4 days and still no refund. Giving me the run around. Any other place you have sufficient time and rights as a buyer to return an item. Especially an online clothing purchase. This site tries very hard to make you re-sell the item so they can make another 20% commission on the sale. Which is why they do not want to refund you and make you re-sell the item. Horrible. Stick to RealReal, eBay anything but this site.
I do not leave reviews but this time I am mad. The customer service and policies are TERRIBLE! Twice I have ordered from two different sellers. Both times the item never ships and after 7 days they say you can request your money back. I did not ask for my money back because I wanted the items. Both times after a few more days I was told the seller no longer had the item so they would refund my money and it can take 14 days to get it back. Just because you buy something does not mean you will get it. The seller is allowed to just not send you item and you can do nothing to get what you have paid money for. Just don't do it. Use any other site but not this one!
You order something, the people never send it and there's ZERO communication, and "POSH"mark holds onto your money for 30 days. THIRTY days? They say, "Oh, it shows up in your next in your next billing cycle. Since when? I used freaking PayPal. Utter and total scam. Plus it 500,000 items of crap of overpriced Lularoe that keeps reloading. Complete waste. CLASS ACTION.
I like most others wish I would have read the reviews before I wasted money with this company. The sellers lie about the sizes and their products. You tell them that you need a size 7 shoe and you get a size that reads 37. That's not a US size. That's a size 6 from another country. They will not reimburse you your money back for all the wrong sizes they sent me. I told lots of my people about this company and they signed up now we have all deleted our accounts from this company. We're going to report them to 7 On Your Side and for all of you that got your money taken, you should too. Somethings gotta be done. They can't take our money and get away with it! With all the bad reviews, you'd think that the Better Business Bureau would get involved but they haven't. This company needs to go out of business because they are lying to people!
Sounds like a legitimate company but it's not. Lots of scamming buyers that will damage items, send different items for returns and screw you over. Poshmark doesn't care. They follow no regulations like ebay does. Poshmark takes out 20% and ebay takes out 10%, but at least at Ebay the buyer and seller are covered. Go ahead screw yourself over. Hopefully poshmark will eventually go out of business so a legitimate business can take it's place. Don't settle for shady illegal practices like poshmark.
They have a no return policy. I have bought ten different items on Poshmark. One was okay. The rest were old, pilly and did not fit. There 6.79 shipping is ridiculous. I have wasted way too much money there and have half a closet of clothing I cannot use.
I ordered a size 8 shoes, and when they arrived, they are an 8 wide. The listing was incorrect, and I have now emailed Poshmark "customer service/support" 4 times. They do NOT have a phone number to call for help. At first they offered my a $10 credit and keep the shoes. I can't wear them. Why would I want to keep them? I have emailed them 5 more times with pictures and screenshots of the original listing, my order and the shoes that are the WRONG size. Still no response. Poshmark does not care if the listing is wrong and you are sent the wrong size. They absolutely do not want to give refunds. Horrible customer service.
Tip for consumers:
Horrible customer service, even when you are sent the wrong size.
Products used:
Shoes
I am in shock and appalled after winning a bid on ebay. The seller did a trade from this site. And listed the Saint Laurent handbag on ebay. After submitting the bag for Authenticity, the result was ......a fake. I don't even know what to do at this moment except cry.
I have been on Posh for a little over a year now. I started as a buyer. Now I sell too. I had one bad experience with seller false statements about an item. I reached out to Posh and the issue was resolved immediately. I had a package that I shipped get lost in the mail. Posh paid me and refunded my buyer too. So for me I love Poshmark. It's a great way to get rid of one time worn or never worn items in my closet. Happy Poshing!
Trying to return a fraudulant item is ridiculous. Their customer service sends out robotic emails in reply. Stay away from this site, as a lot of sellers misrepresent their items and the return process is unbelievable. I tried to get a fake Tiffany necklace returned, and I had to do more work then the seller to get it taken back.
Tip for consumers:
Update: I have spent 6 wks trying to return an item I paid $60.00 for, listed in "awesome" condition. It came with rips, and the down coming out of the seams. After about 3 dozen emails, with SLOW, stupid responses, they wanted to give me $25.00 in Posh credit. I finally said that I WOULD get a full refund, and I would be leaving comments all over the internet, as well as filing a claim with my Bank. So I sent the coat to their offices, and low and behold - immediately I had a refund in my bank
I bought a purse and running shoes that reeked of cigarette smoke. So bad that I had to leave them outside. The few hours in the house and the smell was everywhere. I was unable to return the purse. I had put the shoes in the washing machine so I kept them. The purse is going to charity. It is a Coach purse.
Tip for consumers:
I suggested to the customer service that smoke-free home -Or not- Should be a mandatory info in the description.
Products used:
Shoes. Purse.
I've been a seller and buyer on poshmark. The sellers do exactly what you can do on your own without the price mark up. Bargain hunt, shop at revolve, shop wholesale sites... Sellers aren't protected at all. Buyers get buyers remorse and makeup reasons to return or damage your item to get a refund. Poshmark does not care. I promise. I've been through it more than once. You will have an ulcer and be out money owed to you and you'll be on your own because their "team" does not care. I read the poor reviews and thought I'd give it a shot but deeply regret it. Try Mercari. Selling fee is 10% and in general things posted on poshmark are on Mercari at a cheaper price because the selling fee is less. Practically everyone lists on both places if not more.
Do yourself a favour and pass on this site. Poshmark is just a disaster. They have the poorest Customer service possible. There fees are absolute thievery! 20% and a portion of the shipping is just greed especially when selling something of real value. A lot of scammers on the site and they do absolutely nothing about it at all. Other sites are much more respectful and reasonable. I think if more people pushes back on this disgusting company they would be forced to improve their customer service and lower their greedy charges.
I saw they had a pair of Rayban Sunglasses at a reasonable price ($111.00) so I bought them. When they arrived the lenses were distorted. I could not see through them. It made everything double. Double vision! Horrible. I tried to get an immediate refund! The seller questioned me numerous times like I was a liar! It was horrible! Then poshmark asked for pictures and I told them that you can not see the double vision in pictures. I told them I would send them their glasses so they could see for themselves! They denied my claim! Then I went to paypal to start a claim and paypal would not even except claims from poshmark... I wonder why! Thank God I purchased them through paypal using American Express! The Wonderful people at American Express refunded my money immediatly! I LOVE AMERICAN EXPRESS! DO NOT buy anything from poshmark!
Tip for consumers:
Do Not buy anything from poshmark !!!
Products used:
Costco. I had to buy from a reliable company.
While browsing through the Brands option, under 10. Deep, i was revolted to see at least 5 posts, possibly more (I couldnt continue to look at it) pics of people asking various prices for "services" or, "me." One was a picture of a young boy with user name hump87. This site needs to be reported IMMEDIATELY! (I had to choose a rating of 1 to 5 above). A rating is inappropriate for this degree of revulsion.
Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!
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