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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 5.7%
Positive
9
Neutral
2
Negative
147
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user elizabethi4
22 reviews
73 helpful votes
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May 19th, 2019

I have to write an update to my original review of Poshmark. They have extremely poor business practices. They will keep your Credit Card info even when prompted not to. I made a $24 purchase form a great seller, Poshmark charged a card they were not even supposed to keep on file and cost me over $108 in overdraft fees. I emailed them explaining their mistake and got an insulting email back offering a credit of $6.79 off my next purchase. REALLY!? Account Deleted! Filed with BBB and my states Attorney General.
Do not trust this unprofessional group of idiots and thieves with your money!
BAD POSHMARK, BAD!

Thumbnail of user kathleenh15
5 reviews
16 helpful votes
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June 1st, 2018

This website should be renamed Buyer Beware. Luckily I only made a small purchase -- what was supposed to be a size XS Madewell tank dress. What could go wrong? The dress was shrunk so it was so tight in the chest that it is unwearable. Poshmark's response was that there are no returns if something doesn't fit. This was a case of the item being damaged. I feel luckily that this is all I bought. Most of the Poshmark reviews are bad. Only sellers like it because there are no returns so they can pass along all their bad buys, ruined items and junk to unwary buyers. It doesn't get any worse for buyers so just don't be tempted and take the risk.

Thumbnail of user maryd300
1 review
16 helpful votes
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October 20th, 2017

Sold a necklace, the buyer decided they didn't like it and Poshmark allowed the return. I was OK with that, but when I received the returned necklace the buyer had broken the necklace and stole the cloth bag sold in, Poshmark just said Oh well! I immediately froze my account and will sell elsewhere, or give the items to charity. It is too easy to be ripped off on this site as a seller. They also post fake followers to accounts. They have me following over 100 people or accounts, I wasn't following anyone. Very fake and strange.

Thumbnail of user lisas4549
1 review
0 helpful votes
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September 25th, 2022

I sold brand new 100% authentic brand name bag for $300.
This is a typical switch scam but Poshmark let her won this case. I can' t believe it.
Buyer opened a case saying this is fake, posting a photo of her fake bag, which is NOT I sent.
I did provide a receipt from nordstrom. Still, Poshmark let her win a case.
She will put a fake bag to me for return or she won't even return anything.
She kept a band new brand name bag for free.
I want my money back!

Service
Value
Shipping
Returns
Quality
Thumbnail of user sherryg34
1 review
1 helpful vote
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June 8th, 2017

Watch out for this lady with multiple accounts! She mails fraudulent checks from Maine from a company in Texas(check looks legit) but when trying to deposit or cash... check is No Good due to it being Fraudulent and/or Fictious(AKA she is printing fake checks). Stay Away! If I could give Negative 10 for this site I would!

Thumbnail of user lindaw2995
1 review
0 helpful votes
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October 7th, 2022

I was charged for a purchase that never arrived. Customer service was supposed to send it with insurance and tracking. They gave a tracking number and said "it was delivered to you". They wont even send me proof of their mailing receipt and insurance with USPS so I can file a proper claim. They just say it must have been stolen. The usps says it was delivered to the front desk/reception area and signed for yet that sounds like a business and I'm a residence. They won't show me proof of who signed and wont help me make claims to USPS. I'm basically on my own. What a waste. That can be a total scam to take your money and say it was sent, we have proof of delivery (yet they dont show their proof). Crazy!

Tip for consumers:
Don't trust them

Products used:
sweater

Service
Value
Shipping
Returns
Thumbnail of user josief4
6 reviews
27 helpful votes
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May 13th, 2018

All I can say is be very, very careful shopping on Poshmark. I personally would never buy anything expensive on this site. They do not accept returns, so if the clothing you bought doesn't fit or doesn't look right on you, you cannot return it and get your money back. This site is full of scammers. The majority of these sellers bought their inventory of used clothing at thrift stores for a few dollars and have now marked it way up to make a profit. Yes, you could have gone to a thrift store yourself and bought the item for a few dollars, as opposed to spending a lot more money on Poshmark. The sellers are taking advantage of the public's laziness and the convenience of getting an item delivered to your front door as opposed to going to a brick and mortar and shopping for an item yourself.

Thumbnail of user jasonw1615
1 review
0 helpful votes
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January 1st, 2022

I bought an item that was described as the wrong size.
I submitted pictures and emails to poshmark and the seller
Poshmark said they will do nothing.
Seller did not respond.
Be aware poshmark is a scam. I will be posting this on all social media to make buyers aware.

Item was descibed as 7 1/2
Item was actually 7 1/8
Pictures are attached

Tip for consumers:
Make sure the seller has a good rating. As it could result in you being scammed.

Be aware that Poshmark will do nothing if you get scammed as they will make no money off the markup of the item you purchased.

Happy Shopping

Products used:
Nothing

Thumbnail of user gingerm8
1 review
24 helpful votes
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December 27th, 2015

Had I seen all the bad reviews before hand I would have steered clear of this site. At this point I wish I had. I bought a north face jacket off the site that was tagged as being in like new condition. This was supposed to be a present for my daughter for Christmas. Why I received was a pair of used sweatpants. I immediately contacted customer service and was assured they'd fix the mix up and I'd get my jacket. That was on 12/17/15. As of this review 12/27/15 I still don't have the jacket and now they refuse to reply to my emails. There is no phone number I've been able to find. This company is a giant scam and should be shut down for defrauding people.

Thumbnail of user barbaraj49
1 review
18 helpful votes
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June 29th, 2016

Poshmark charges more than Mercari and you can sell more than female clothing on Merc. The customer service for Poshmark is beyond low class. They are scammers and con artists. Mercari app is a million times better.

Thumbnail of user yiv
1 review
1 helpful vote
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July 15th, 2019

I have bought a lot of items from Poshmark. It is really convenient and reliable to buy from the app. Quick shipping and nice packaging. The price was reasonable and much better than retail. I like Poshmark.

Thumbnail of user tinas317
2 reviews
25 helpful votes
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March 15th, 2020

At first, I liked Poshmark and was getting good deals. BUT, when it comes to returns, they are at the bottom of the barrel. You have to go through Poshmark, and NOT the seller for a return and refund. They are terrible at trying to return anything. I couldn't get my money back for three items I purchased through their web-site. I did cancel my account and will stick to buying from 1) Amazon, 2) E-bay, and 3) Overstock.com.

Thumbnail of user caylij
1 review
11 helpful votes
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February 24th, 2017

They are extremely unresponsive if you encounter issues and if you are able to get a response from them, they will refuse to refund you and will only give you other options that allow them to keep their money. Horrible service. The customer service they employ are negligent, straight ignorant and dull minded. The shipping cost they charge you for every single item you purchase is just icing ok the cake. Would never recommend to anyone.

Thumbnail of user amyt56
1 review
18 helpful votes
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March 27th, 2016

I purchased a pair of shoes that were advertised as a size 8. When I get home after vacation, I open them up, and they are a size 7... They refuse to give my money back because I didn't submit a "return email" in 3 days. I was not home! It is not my fault I was sold a shoe that was wrongly advertised!

Thumbnail of user jodim53
1 review
4 helpful votes
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April 27th, 2019

DON'T DO IT! Their customer service is quick to respond, however, refunds- even for defective merchandise - are provided in POSHMARK credits. There are many reputable companies out there - this is not one of them. I won't be back.

Thumbnail of user jennym92
1 review
5 helpful votes
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August 11th, 2017

I sold a ring and clearly stated it is 14 K GOLD OVER SILVER. Never told the buyer I was selling a 14 K gold ring. Clearly OVER SILVER means it's painted gold. The buyer doesn't want the item but purchased literally 1 minute of me posting it. They told me my description wasn't clear. What's not clear is how they care about getting their 20% but nothing else. Spam every damn second you post something. They're disgusting and cares nothing about people's items. I let them know clearly, the buyer can keep the item and they can give her money back. I know one thing for sure I'll be gone really soon. Ridiculous. Just don't waste my time!

Thumbnail of user jeannig
1 review
13 helpful votes
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November 14th, 2016

I ordered and paid for a pair of boots from a Poshmark "posher" (someone who has a "closet" on Poshmark). That was on Oct 26. Today, 19 days later, I still have no boots. After multiple messages to the seller (you cannot direct email them, just leave a message on their page) and multiple emails to Poshmark, I finally canceled the order. Poshmark did not want to help me get the product I had paid for, but asked me to contact the seller on the Poshmark page. Well, you can guess how that worked out. If she would ship the boots, what made them think she would answer a message? I found the boots, brand new and not used, for a lower price on another site. I won't be going back to Poshmark.

Thumbnail of user carolea10
1 review
5 helpful votes
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February 9th, 2017

The size of the shoe is rarely in the title so you have to go through the entire brand and look for your particular size at is extremely annoying. And anyone who takes a picture of their own feet with their toenails tattoos excetera it's ugly and I bypass it immediately.

Thumbnail of user chelseam30
1 review
0 helpful votes
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September 1st, 2017

Poshmark is a great way to side hustle! I sell clothes on the app, which is super easy to use, and the community of buyers and sellers is great! As always there can be a bad experience or two on any selling platform but the good 100% outweighs the bad!

Thumbnail of user maries265
1 review
4 helpful votes
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April 27th, 2019

Buying on Poshmark may be an ok experience for most, BUT for sellers, expect 20% cost of your item to be deducted once sold. Just be sure to figure in that cost when posting your item. Fyi... ebay and paypal fees are only 13% total

Thumbnail of user susanh248
1 review
0 helpful votes
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May 17th, 2017

I have over 300 listings on Poshmark of stuff I no longer wear, all in great shape and most like new. I began buying on Poshmark, too. So far, I've not had a problem either buying or selling and I have purchased over 100 items. I have received so many nice things in the mail, I can't believe all of the complaints on here! Aside from people offering me $5 for a $75 sweater, I don't complain. I've mailed back one pair of shorts and a VS hoodie, and was refunded for both.

Thumbnail of user brianam5
1 review
11 helpful votes
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August 5th, 2016

I am new to poshmark, this summer home from college wanting to sell some of my things that I never wear. My local platos closet barely offers any money at all, so I figured I would try and use poshmark. Overall, I don't think it's worth it. The only thing that is in high demand for the shoppers of poshmark are discounted lulu lemon leggings. And that's it. One time I sold a pair of leggings, and they got returned because they said I lied about the color. I didn't, so I reached out to customer service SEVERAL TIMES and they NEVER got back to me. EVER. They do not have a phone number purposely, so you can't reach out to them with problems. It's all through email, but they barely reply to them. Overall, it's also an inconvenience to go to the post office and print out shipping labels for every sell. If you're in desperate need for money I would use poshmark but if not I would avoid it.

Thumbnail of user giovannaw
7 reviews
8 helpful votes
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February 10th, 2019

Poshmark advertises nice items that are no longer available on the market. I tried to buy several skirts by The Limited that are no longer available since The Limited stores closed. One skirt was cancelled after I placed my order. One skirt was shipped but was never delivered. I contacted Poshmark several times about my missing skirt. They replied that it was in transit although no estimated delivery date could be provided. Finally, the skirt was cancelled as it was lost. I did receive one skirt which was a gift for my daughter and I am grateful for that. However, I would not place another order with this company because they are not running their business efficiently.

Thumbnail of user berticar1
1 review
0 helpful votes
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November 11th, 2020

2nd 1 star I have given in my whole life. Seller posted width different from what is on the shoe. Poshmark should require sellers to post EXACTLY how the size is described on the shoe. And no answer to my last email. Not very posh.

Thumbnail of user michelleh141
1 review
11 helpful votes
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April 27th, 2016

My daughter wanted a shirt off this site and I ordered it and it took a month for the person to ship it when they took it out of my checking account the same day that I ordered it. It finally came today in the mail and it has two big stains on the front of it! Yeah talking about pissed off when it said "Great Condition" on the website! It come from Sarah Parker Peyer in St Simons island GA! Thanks for nothing! You don't need to be selling stuff on Poshmark for $14.99 when it has stains on it that are very noticeable!

Michelle Henderson
Franklin KY

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