• Poshmark

Poshmark

Is this your business?
Write a Review

Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 5.7%
Positive
9
Neutral
2
Negative
147
771
See all photos
How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user terryw249
1 review
2 helpful votes
  • Send Message
July 22nd, 2019

I made my first purchase of a pair of sneakers and they were never shipped. The seller had lots of items for sale and love notes so I thought it would be safe. A heads up there is no way to contact the seller to ask about the item, you have to wait 8 days then you can request to cancel the order for "delay" if you cancel before that you may not get a refund. I paid with pay pal so if PM doesn't refund I'll go to pay pal for the refund. The sad part is I wasted time on this site and item, so much time has gone by and I need them by this weekend so it is to late to make another purchase. If your looking for an item and don't need it this site might be good for you, otherwise you should shop elsewhere.

Tip for consumers:
Contact the seller before making a purchase to see if they respond and really have the item.

Service
Shipping
Thumbnail of user isabellas9
1 review
2 helpful votes
  • Send Message
March 3rd, 2015

I love poshmark. Not only for selling but for buying, I've honestly bought more than I've sold so far but I'm sure that will change soon. There are so many good deals, it's priority 2-day shipping and the sellers on there are nice (so far) alot of sellers are even willing to take offers on items. So now I can clean out my closet and add new items.: D

Use referral code BRWAV for a free $10 credit when you download the app!

Thumbnail of user kacym1
2 reviews
10 helpful votes
  • Send Message
April 20th, 2015

I signed up on Poshmark to sell some of my stuff so I can make room for something new. I never sell for more then I've paid, I think it is wrong to think of Poshmark app as a place to make money! It is the second time though a buyer is giving me a bad review stating that there is something wrong with the item when I am 100% sure that isn't true. Then they want their money back... Come on people, you buy something for so cheap and you still aren't happy but I guess free is better than cheap :) I decided to quit Poshmark and other applications like this and donate all of my unwanted stuff, something that I had to do long time ago. Be aware of cheap a***s

Thumbnail of user susans6029
1 review
0 helpful votes
  • Send Message
August 9th, 2023

And a website that is useless. No way to reach out to the seller.Support requests ususally begin with "Hi there. Thank you for reaching out to Poshmark." And no response after that.

I did not purchase anything, but it was delivered and charged anyway.

Tip for consumers:
How terrible they are to do business with.

Products used:
None. They sent me an unwanted item.

Service
Value
Returns
Quality
Thumbnail of user jamess9189
1 review
2 helpful votes
  • Send Message
January 8th, 2024

I was setup for disappointment from the seller to the establishment representing customer service. During the time of purchase to the final day being forced to cancel was saddening. Several messages were sent to seller requesting tracking information for days without a response. Over a week later I received an email stating it was shipped but PM showed on website still no tracking information. Seller sent an email informing that he'd look into it but never a follow up and proceeded to call me being rude. I stated only that being direct, asking for information in a timely manner was all that's awaited. Several attempts contacting Customer service was unsuccessful also. Every response was an automated email stating someone would contact me but if I felt a refund is warranted after seven days if not received. I waited patiently for the intended gift to arrive in the new year but nothing so it was cancelled. I requested another response from CS about my refund and expressed my disappointment. Embarrassed about what I had experienced and expect an immediate refund.

Products used:
None

Service
Value
Shipping
Quality
Thumbnail of user msg19
2 reviews
8 helpful votes
  • Send Message
April 12th, 2018

Mostly over priced, fake, knock off goods that are not even close to being authentic. Many describe their designer items as vintage when they are just new but older looking, yet still cheap stuff that is not authentic.

I know we all want a nice designer bag but it's tacky to wear fake designer goods because those who have the real thing know. Even those who don't have the real thing know. Save and get the real thing.

Thumbnail of user amyr1460
1 review
1 helpful vote
  • Send Message
February 8th, 2022

Wanted to sell two Vintage Luxury Bags. I was flagged for veing knock offs... posted serial # in pics, etc... definitely the real thing. Took a week to get reinstated. Buyer tried to purchase and couldn't... flagged/closet shut-down/purchaser can't buy... for NO reason whatsoever OR if there is a reason. I won't ever know why since there is no customer support number or chat. Really?!? Basically no explanation/no support for high fees!. Poshmark is terrible.

Tip for consumers:
Find another platform to sell on....Unless custormer service or lack there of doesn't matter to you.

Service
Value
Thumbnail of user lauried29
1 review
3 helpful votes
  • Send Message
January 20th, 2017

Absolutely horrible customer service. My item did not fit and I wanted to return it and Poshmark would not accept my return as I guess I didn't ask the seller enough questions about the fit, which is ridiculous! Since when do you contact sellers and/or department stores and ask about fit and measurements before you order to ensure that u are able to return item? In the real world we are able to return items if they do not fit correctly. I have e-mailed Poshmark numerous times and keep getting the same e-mail back stating that "the item was as described, so return request denied." I didn't say it wasn't as described, I said it didn't fit! There is a number to call, but all you get is a recording and they will not return phone calls. This is the absolute WORST place to do business with and I would NOT recommend it to anyone!

Thumbnail of user barbarah1522
3 reviews
1 helpful vote
  • Send Message
December 26th, 2021

Terrible customer service, and sellers who lie and are rewarded for it.

If you buy anything from them, and if it is actually delivered to you, you will never be able to return it, no matter how much the seller lied in the description or how awful the item turns out to be.

Tip for consumers:
Don't use this site. Read reviews here and on Trustpilot first.
Don't throw away your money. Don't hand it over to lying thieves.

Products used:
2 shirts

Service
Value
Shipping
Returns
Thumbnail of user lauram134
1 review
3 helpful votes
  • Send Message
December 18th, 2015

When you sign up use code JQAQA and you will automatically get 10 dollars off your first purchase! They have everything, and you can negotiate proces! Fashion forward with all the couture brands of clothing, shoes, bags, makeup and more!

Thumbnail of user ashleyr264
2 reviews
8 helpful votes
  • Send Message
December 7th, 2021

Was offered a $5 off coupon from Paypal on a purchase of $75 or more on Poshmark. My query of minerals found obvious fakes being offered for sale at over $100 that are practically worthless. For example, I saw here: https://poshmark.com/search?query=wardite&type=listings&src=dir what appears to be a large rock of chert being offered for sale as the rare mineral wardite. I purchase 100s of rare minerals online per year from sellers on sites like Etsy and Ebay and can say with 100% certainty, this is not wardite. Based upon this, I'll never be purchasing anything from Poshmark. It's obvious anyone can claim to be selling anything, including fakes at any price and no one at Poshmark makes even the most cursory review of authenticity.

Thumbnail of user lorenas2
1 review
3 helpful votes
  • Send Message
August 31st, 2017

I am surprised with all the bad reviews! There is no way you can get scammed here, seller do not get paid until seller says so. Buyers can ask all the questions before buying, buyers can send offers and pay less WAY less than asking price sometimes, they can also Bundle items and pay a flat rate shipping ( priority and insured) of
$6.49 regardless of the box size and weight, which is very convenient for large orders, obviously not for a pair of earrings of 2oz... common sense ladies! Poshmark has a great social aspect, you can make tons of friends, sell the clothing and accessories you do not use anymore and use the money to refresh your wardrobe, it is super cool!

Thumbnail of user paulaw55
1 review
9 helpful votes
  • Send Message
July 29th, 2017

Charged my cc immediately... 6 days later NEVER heard from seller...
I told them to cancel my order as I would not accept nor pay for anything coming from them... kept telling me the progress of my order... finally opened a claim from PayPal which they denied cause my card was already charged... DAAAUG... that was my problem...! So filed with my cc company, problem solved... lost faith with PayPal big time. Should have read reviews BEFORE i bought off this site... never again... I have never made a claim & was astounded the way I was treated in trying to get recourse on this scam of a company... beware...!
Just sayin...

Thumbnail of user mariellee
1 review
2 helpful votes
  • Send Message
August 28th, 2015

A coworker of mine showed me this app and it's awesome. You can find name brand items for less than 10$! A lot of clothes are new with tags and never worn and there are so many good deals. Check out other peoples closets or set up your own and make some money while cleaning out your closet! So much fun! Sign up with code PZTND for free $5

Thumbnail of user bettya64
1 review
1 helpful vote
  • Send Message
June 24th, 2018

Seller Luxyvip sells thousands of high end counterfeit Coach bags on Poshmark. He's not just a regular garden variety seller. I left my review and then "people" on postmark who know the seller started cyberbullying me for my honest reviews and experience that I had with Luxyvip on Poshmark. Right now my bank is investigating this fiasco. If I would've know this app has people employed in India, I would've never downloaded it. My cell caught a virus from Poshmark and an un-authorized sale was made also on my account once I filed a complaint.

Thumbnail of user adorab1
1 review
10 helpful votes
  • Send Message
October 9th, 2017

Not a very good site to sell stuff buyer always right dont even waste your time. Im not very happy with the support they just took the buyers word eventhough the item as described. Dont sell you stuff in this site go somewhere else other than they charged too much for the seller also luck of support from the site.

Thumbnail of user alexisg137
1 review
2 helpful votes
  • Send Message
February 4th, 2021

Their customer service is NONEXISTENT. It's automated and scammy. There are tons of horrible people who buy your stuff, ruin it and the seller is out of merchandise and money. The customer service will just side with the buyer and there is NO seller protection. I am technically a Posh Mentor or whatever they call it and I am done. I am pulling my stuff and selling elsewhere. Save your stuff, money, and time.
Legitimately just got an email of Poshmark saying they approved a return request from a buyer that slit my jacket and said I sent it that way?! Like no, it's obvious from the pictures she sent in that she did that and now I'm out a jacket and money. I demand to be Compensated for your lack of seller protection. You have the audacity to say "make sure when you relist this item you disclose any damage" I can't relist it because this buyer DAMAGED it. Absolutely disgusting and I will not stop until I talk to a REAL person and don't receive an automated bull crap response.

Tip for consumers:
Don’t. Skip this headache.

Products used:
Was a seller and buyer. Definitely better to be a buyer. They don’t care about their sellers and will always side with the buyer.

Service
Value
Shipping
Returns
Quality
Thumbnail of user pryllyp
2 reviews
17 helpful votes
  • Send Message
June 24th, 2016

Poshmark is a complete rip off! Last two transactions were a waste of time and money. Bought a pair of shoes advertised as an 8.5. Received the shoes they were a 6! Filed a complaint and poshmark wouldn't let me return the shoes then sent me an email stating that they gave me a $10 credit out of the kindness of their hearts. Used items are posted on the site for almost double what you can go online and purchase the item brand new. Poshmark charges $5.95 for shipping no matter the item. Mercari is cheaper. Im done with poshmark for good. They won't get another dime out of me.

Thumbnail of user tylerc48
1 review
3 helpful votes
  • Send Message
March 18th, 2017

First purchase was a great experience... made an offer, it was accepted... shipped out next day. 3 days later it arrives... little short on quality but it served its purpose. 2nd offer was accepted... 4 days it still hasn't shipped. 10 minutes after my purchase my email gets hacked! I go looking the next day, another guy has same listing with exact same pictures... it was a watch, the times were even the same... I asked him if he really has it he said yes but have yet to see it. I still give it one last try thinking maybe just a scammer but whatever. Made offer on a 3rd item, accepted... the NEXT day get a cancellation with no explanation... had to ask why... she accidentally hit accept. I had already told the person that I got it for they were going to get their wish... then tell them no... I'm sorry not shopping here again,,.

Thumbnail of user terrib113
1 review
3 helpful votes
  • Send Message
May 17th, 2018

I was sent a wrong item from seller. I open a case with 4 pictures showing incorrect item. The pictures of what I sent and what they sent me, a child could look at and tell you it's not the same item. The seller admits she sent wrong item, but poshmark kept having to send picture after picture to prove it was wrong (pictures of the same thing). I get called out of town for a family medical emergency. Finally after days and days yelp said send it back in two days. I had sent them a message explaining I was at a medical emergency and got the message a day late. NOPE, sorry your screwed you had two days. Bunch of crap. After waiting almost two weeks to get return approval I had a two day window to return. Not good business practices. So I am stuck with an item i didn't order or pay for.

Thumbnail of user shakeelm3
1 review
7 helpful votes
  • Send Message
November 24th, 2016

I purchased number of things on poshmark, I have hardly found anything useful, except for perfume. Dresses and shoes have number of issues from size, quality, and condition. What I found was the lack of balance between buyer and seller as the seller enjoys more incentives than the buyer. What a waste of time being there, deleted the app.

Thumbnail of user kennys50
1 review
4 helpful votes
  • Send Message
December 15th, 2018

My daughter purchased one items on Poshmark and used my Amex. The next thing she knew, she received orders for items she had only inquired about. Then, my credit card was charged multiple times for the same item with no way to stop it. Then, a $500 random charge from the same area of CA showed up which I reported as fraud to Amex. BEWARE! TOTAL SCAM

Thumbnail of user saml146
1 review
1 helpful vote
  • Send Message
October 12th, 2017

Ive had many great experiences on here. Ive sold a number of items and bought a few items as well. I think you just need to research who youre dealing with via their about me section. Love all the amazing sellers on the *******@ipsey

Thumbnail of user gisellej2
1 review
2 helpful votes
  • Send Message
September 8th, 2017

I love everything about this site down to the color of the brand. But one thing that I hate? Not only are they taking 30% of what I'll earn but $6.50 for shipping on everything? A little thing such as Earrings shouldn't cost that much to ship

Thumbnail of user amyt88
2 reviews
5 helpful votes
  • Send Message
May 25th, 2017

I had an issue with shipping an item that I sold. I emailed customer service about the issue. While I was waiting to hear back from them (3 days the first time), they were emailing me to urge me to get my item shipped. I didn't want to ship until I had my issue addressed. They didn't address the issue in the first email, so I tried again. After 5 days of waiting for a response, I shipped the item and am out all the shipping fees. If they had just answered my email in a timely manner, I would have made a different decision.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!

How do I know I can trust these reviews about Poshmark?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Poshmark?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business