• Poshmark

Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.3%
Positive
10
Neutral
2
Negative
148
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user se6457
1 review
1 helpful vote
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April 21st, 2017

POSHMARK has a ridiculous return policy and should be avoided. If the item you order does not fit, you cannot return it and get a refund. I order a pair of size 7.5 Via Spiga shoes. The brand obviously runs small - all my other size 7.5 fit fine but this pair ran very small and did not fit. Because the size was sold as a 7.5 and was marked 7.5 the return policy says I can't get a refund, even though it didn't fit. Now I am stuck with a too small pair of shoes. I will never do business with them again and I would encourage others to avoid them until they modify their overly restrictive, customer-unfriendly return policy.

Thumbnail of user jaclynh34
3 reviews
1 helpful vote
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January 17th, 2023
Verified purchase

I think the shipping costs are way too high #1. Especially for such snail mail. Plus many times sellers won't send orders or respond to inquires about your purchase. Due to poshmarks COVID policy, sellers have 10 FULL days to send the order, which is complete garbage (COVID isn't even a big deal anymore and everywhere else seems to do just fine) So sometimes you can expect not to receive your order for 3 weeks (if at all). Also posh fees are terrible, they take quite a bit of your earnings. I will still use it occasionally for now but I am definitely on the lookout for another platform to use, or hoping Poshmark will improve it's many problems!

Tip for consumers:
Check sellers ratings before buying. But even a good rated person can mess up an order. Ask questions and check to make sure items are authentic.

Products used:
Shoes, clothes, purses

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreas872
1 review
3 helpful votes
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February 3rd, 2020

I bought a pair of Dansko boots and they arrived with one of the sewn-in signature footbeds missing. That's a huge deal because that's what makes them comfort boots. There was no mention of that in the description and I never would have bought them if I'd known. But they wouldn't allow me to return them!

Thumbnail of user suej26
1 review
24 helpful votes
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September 6th, 2015

This seller is SO wired. I bought a scarf 2 months ago but she never shipped it or never replied to the comments. So I moved on.
Last week she tagged that the scarf is available and she even re list it for me. But still no shipments for a week so I left few comments by asking if she is going to ship it or not this time. Instead of reply or shipping it out... she blocked me.
I just don't understand. So So wired,
Then I have noticed that there are a LOT of item were sold but never shipped out. She will re list it but won't ship it and relist it and no shipping. NUT!
Stay away from " kas*******'. Don't waste your time and money. Seriously!

Thumbnail of user kimc474
1 review
6 helpful votes
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August 26th, 2019

I have been trying to find out about a $19.00 charge on my account. I have been replying to numerous emails them requesting same information and me sending same information. Worst customer service ever.

Thumbnail of user sandrar1845
1 review
1 helpful vote
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August 2nd, 2022

I ordered a shirt over 30 days ago and the status of my order still says that the item is in transit. I have tried to reach out to resolve this or get my money back with no luck at all. I only gave Poshmark a one star because I couldn't give them a zero star. Would not reccomend at all.:-(

Thumbnail of user crystalc23
1 review
8 helpful votes
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April 9th, 2015

I was new to pm and thought it was a wonderful place to change my closet seasonally. Noooo I was wrong, other members were rude when you don't end up selling them your items, they will report u out of bitterness and pm won't even protect u! Also pm changes an extremely high fees in between. I was selling a bag for 500 and they will take 20% out of that... Sooo u reasonable. Everyone should stay away!

Thumbnail of user donnar328
5 reviews
22 helpful votes
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September 9th, 2020

I just closed my account with Poshmark. They have scammed me to many times. Sellers rip you off, you file a claim and they 100% side with the sellers in my cases. This company are a bunch of cheats. Go to Ebay, Etsy where they have good customer service. I'm filing a complaint with the BBB & Federal Trade Commission. These people need to be investigated. Stay Away From Poshmark. If I would give them a 0 if would. A 1 is to good for them.

Thumbnail of user debm365
1 review
1 helpful vote
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February 26th, 2023

Don't buy from poshmark as no returns are accepted even if the product is faulty.
According to their customer service you should have asked all the questions before purchasing an item, even if you couldn't have imagined what would be wrong with the item. In my case the linning of the sleeve of a coat does not remain tucked in and comes out when I wear the coat.
Customer service then had tha audacity to resolve my issue by suggesting that I reposh the coat, and sell it to someone else on the platform, basically making the faulty item somebody else's problem.
This platform indirectly encourages the seller to conceal information because they know that if the buyer doesn't ask then they are not obligated to disclosed the information.
Needless to say that I'm not buying from Poshmark ever again!

Tip for consumers:
Don't buy from here as returns are not accepted even if item is faulty

Products used:
I was a customers and bought dresses, pants, jackets and more.
But with the 1st problem I had they were totally useless and didn't help at all

Service
Returns
Thumbnail of user juanm911
1 review
0 helpful votes
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May 16th, 2022

Mr. Juan Andrés Murillo, social security number 63*-52-3085. Fingerprint & DNA, Date of birth 05/23/1996 drivers license number *******, is granted full ownership rights of 100% of this corporation with unlimited services from all staff. Signed - x____President Biden The 46th.

Thumbnail of user joeyv9
1 review
4 helpful votes
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July 20th, 2017

I recently sold a bundle on Poshmark (3 items). In this case it happened to be jerseys. I listed all the items at $110 total and someone offered $60. I needed the money so I sold 3 authentic replica jerseys for $60. I bought all of them brand new at over $100 a piece. So the lowballer opened a case with Poshmark who almost always sides with the buyer. They are no help. You can't call them cuz they have no number and their emails are automated. I give this app a negative 5 star review. I refuse to sell on there ever again. I'll go make extra money on another app.

Thumbnail of user terrik112
1 review
2 helpful votes
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October 7th, 2020

EVERYONE PLEASE BEWARE::::: Horrible and misrepresented protection from Poshmark concierge service. I bought a $1350 LV bag and it arrived, after authentication, smelling terribly of mildew! I opened a return within 24 hours of delivery and they still will not honor my return! They are a horrible scam platform that everyone should be aware of before they turn over big money for used bags (or any merchandise). It's also very hard to find a platform to review Poshmark. There are no telephone numbers to speak to an actual human being. This has been an awful experience not to mention very expensive.

Thumbnail of user jessicab230
1 review
7 helpful votes
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May 1st, 2017

I have been on poshmark for over a year now. I have sold many items and have never had a customer complaint or issue. I have also purchased quite a few items and have never had an issue. You don't realize how much of a scam this company is until something goes wrong with a sell or purchase. I purchased an item that was misadvertised. Even the seller admitted to me that she based the description of the product on how it fit her not on what the product actually is. I put in a refund request and they asked for additional photos. I sent many and then got an email saying they were received. A couple days later I got another email saying that my request was denied because I did not provide the additional photos. I am continuing to send emails because I want my money back. I'm just leaving this comment so people understand that things run smoothly with this company until something goes wrong because the company refuses to give up their commission to fix faulty posts.

Thumbnail of user pamelam1486
1 review
0 helpful votes
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September 30th, 2021

I ordered a pair of pants from Poshmark.com on 23Sept. 2021. The site wanted me to set up an acct. So I did. I placed my order paid then a few minutes later I got an email saying my acct has been restricted because of abuse of shipping labels. I don't know what that means. I have NEVER did business with Poshmark and NEVER will now.

Thumbnail of user fernandaa16
1 review
0 helpful votes
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July 11th, 2020

Dress was severely altered and Poshmark didn't do a thing for me. The seller, known as drnatdc, sold me a couture dress which looked like it was altered to fit a munchkin rather than a human being. She also lied about how much she altered it in on the sides. I was so upset, I donated to the Goodwill, bought the same dress- same size online and brand new. It was for a special occasion and she won't ruin my party. I'm pretty sure Poshmark has bot responses, not real human beings. Prior to this, my experiences were all so positive, but this was it for me. Beware of seller, drnatdc!

Thumbnail of user sandrag2050
1 review
0 helpful votes
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March 13th, 2022

I purchase a top in a size medium. What came to me was a very stretched out top that resembled a extra extra size large. The tops size was in such sad shape, even though it was labeled a medium on the tag, that it was a terrible misrepresentation of the description by the seller. I contacted Poshmark with a photo of the item, and they would not approve a refund to me. This is horrible customer service and now I'm going to have to absorb the loss and will be donating the top and hopefully it will fit a much larger person. I guess my review is not the only bad review Poshmark has experienced. There are a lot of them on the internet. Beware of purchasing anything from Poshmark!

Products used:
Womenswear top

Service
Value
Returns
Quality
Thumbnail of user anad79
1 review
3 helpful votes
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June 17th, 2019

I purchased a romper that I could not put my arms into the sleeves due to the way it was made total malfunction no buttons or zipper unless, I was a contortionist I wouldn't be able to wear it. They refuse to let me return it for a refund. They just lost a good customer over $36 bucks!

Thumbnail of user yelenap20
1 review
0 helpful votes
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September 16th, 2023

No chance to return "not as described" item. Posh takes high % of sale and not willing to loose it.
The rain jacket was missing a hood. I was told that the Seller didn't write that the hood was included ‍

Tip for consumers:
Ended up with rain jacket missing a hood, wring sized Bionica sandals, cashmere sweater with holes

Service
Returns
Thumbnail of user noelmariek
1 review
4 helpful votes
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February 6th, 2018

So my very FIRST experience with Poshmark will be my last! How is okay that you order a sweater, pay for it, get confirmation from the seller that it will ship, they take your money and then 2 days later get another email saying the "seller no longer has the item" and to expect a refund? So groovy I get my money back but dang it I wanted that sweater! Imagine if I decided to change my mind on Ebay and pull this BS stunt - talk about negative reprocussions. Well thanks Poshmark, I'll stick to ordering from legit and reputable sites from now on.

Tip for consumers:
Here's a tip: Don't waste your time with this site!

Thumbnail of user judya733
1 review
0 helpful votes
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August 20th, 2022

I'm a seller since 2019. This platform is great to sell and buy. Easy to list and ship items. I ship item on same day purchase. Have a scammer whom claimed the it was damaged yet pictures posted reflect no damage. I can and will guaranteed all my items listed are new with no damage. Gladly this situation was resolved. If you are looking to sell or buy please be honest I put my heart into this since I love to selll and shop. Dishonest people really hurt the seller emotions. I really want to thank all the buyers and viewers that check out my closet as I really appreciate all feed back weather is good or bad. Thank you Poshmark for the opportunity to sell and buy… sexylady*******

Tip for consumers:
Great site read reviews and please if you are buying make sure to request measurements prior to purchase,

Products used:
Purse and glasses

Service
Value
Shipping
Returns
Quality
Thumbnail of user richardm2073
1 review
1 helpful vote
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November 20th, 2020

I purchased a sport coat which did not fit. The size was a 43 long which is my normal size. I tried to return the item. After sending in a request I was told two days later that I needed to include the order number. Get this, the order number was 24 digits long. After I found the order number I returned the information. I was then told the request had to be made within three days. Also, the return did not qualify because there was nothing wrong with the product

Thumbnail of user sebastiang44
1 review
3 helpful votes
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May 5th, 2020

I ordered and paid for an item but sellers didn't ship it. I emailed customer service and their answer was, " because of this covid-19 situation seller can ship the item within 7 to 10 days". I understand that with this pandemic going on, it's hard for the seller to go outside and ship the item but after 11 days I contacted customer service again and their reply is you can cancel the order and i will get a full refund. Poshmark doesn't take care of their members unlike Mercari and even EBay that the seller gets a reprimand.

Thumbnail of user robertl279
1 review
0 helpful votes
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June 30th, 2017

I purchased a Consuela purse from a person out of San Marcos Tx for my wife's birthday advertised in posh mark very recently I accidentally responded to overall rating and deleted my e-mail before my wife saw the tote. It is a brand new tote, buit too big and the color was not a white color as seen on photo advertised. I need to return it but have no way to contact the seller nor a way to let poshmark or e-bay know that it was not what she wants. I have tried to find the original post where it would be posted as sold and can not find that. Any suggestionsTIA.

Thumbnail of user debbieh927
1 review
32 helpful votes
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January 27th, 2022
Verified purchase

Purchased 7 Jan, item was never received by USPS. I tried to cancel after the 10 day period there is no option on the screen. Poshmark made excuses then went as far as apologizing on behalf of USPS I was promised a refund, never received that either. It's been 20 days. Now they are ignoring me and will not respond to my emails. No refund BUYER BEWARE. I have filed a complaint with BBB

Tip for consumers:
Don’t shop there! Save your money because your just throwing it out the window with this Company

Products used:
None received

Service
Value
Shipping
Thumbnail of user ag326
2 reviews
2 helpful votes
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July 8th, 2022
Verified purchase

Poshmark has many sellers who disappear after a sale. I purchased a LV coin purse and when I questioned the seller about the authenticity they just disappeared. I waited 7 days for a refund, on the 7th day a counterfeit seller mailed me the so called coin purse, in reality I got an empty box! Poshmark made me return the empty box before they would refund. I did it and still got no refund. And no satisfaction from Poshmark. Beware if you purchase from them! I'm still waiting for my refund to no avail! And also beware Poshmark allows counterfeit goods on their site! I'd give them no stars if I could!

Tip for consumers:
They sell counterfeit goods

Products used:
None

Service
Value
Shipping
Returns
Quality

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