Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.
I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money
Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.
I purchased an article of clothing, the photos that were shown were ok and the description was ok so I ordered it, from the website. When I received it, it was obviously damaged. I'm still trying to to return it and get a refund before their time limit of 72 hrs runs out. I am the one getting the run around. The seller is not helpful, I can't talk to anyone, they don't accept phone calls, they want a photo but their system won't let me send a photo. By email I get a message saying I have to download their app to return the item to get a refund. I don't want their app, I didn't order from their app. I will never order from Poshmark again. Stay away from them. Update-I FINALLY was able to return the jeans and get a refund but the time I had to spend and the hassle and the aggravation I had to go through was ridiculous. Never again
Tip for consumers:
I wish I had known how horrible their customer service is. There is no customer service. What really makes me mad is the seller knew he was selling damaged merchandise and knows he can get away with it
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None, the clothing was so stained there is no way I would wear it in public
I was really excited to see a pair of Bucket Feet shoes like the old ones I want to replace. I hadn't realized I was buying used shoes. When I opened up the envelope I smelled them first. These shoes were stinky and battered and the innersole was dirty and sweat stained. I'll never buy anything through Poshmark again.
Tip for consumers:
Don't
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I threw the shoes into the garbage.
Support is unhelpful, the 5-day to-ship time frame changed to 7-10 days after I placed my order. Simply have my money for 10 days with no recourse or support. POS website do not buy through it.
I purchased frames for glasses and when it was determined that the frames were not suitable for what I needed I asked for a refund. I was denied and was told that if the item was correctly listed at the time of the sale it is not refundable.
Find what you need somewhere else
They never pay you for whatever your "sold" since they claim the items you sent with the shipping label that they provide never gets to the destination so you never get paid. They get their money & stiff the vendors. Don't bother with this crap website.
Tip for consumers:
Don't waste your time - they just rip you off
Products used:
I was a seller
I honestly wanted to like this app when I first started I felt it was amazing but then buyers came in and decided that they want to return item even when nothing is wrong with it and Poshmark always sides with buyer. I am not impressed by the snarky attitude from Poshmark and I am done with it. They take so much commission and don't even supply boxes here in Canada so I have to buy them. I was given 4 stars because I didn't ship fast enough even though I am not working at post office I can't get them to ship that day. Super annoying and transactions take so long I don't like this app and I think you should sell Stuff else where.
I have not been on this site very long to sell some dresses. Someone wanted to do the deal off this site and I emailed her. We communicated through email only as I would not give her my phone number. She wanted to send me a check. When I received the check the amount way over the asking price. She says the person will come get the dress and I should give him the difference. The difference was 4 times the amount of the dress. I suspected something was not right, I then mailed her check back. The check came back as unknown address, At this point I will do nothing with the check, If I had cashed her check she would have access to my bank account and a way to empty out my bank account,
Just a warning.
I am a first time Posher shopper. I ordered a pair of shoes from one vendor and a pair of boots from another vendor. Both were listed my size and both were misrepresented. I received the shoes and they were labeled half size smaller and 2 days later received the boots which were labeled a half size larger. I am still not believing it. I filed a complaint and the issue was resolved. I was sent a free shipping label to return the shoes. I am now going through the same process with the boots. Customer service is lengthy bit it worked. No complaints there. Said all that to say all reviewers are not competitors nor "lazy cows. It's possible they have had a bad experience like myself.
I sell and most of the time the buyers try to bully and low ball on everything. Poshmark itself takes a huge cut. It isn't really worth selling on this app to put up with the buyers and Posh. I also sell on Ebay which is a lot better. I also perfer to buy off of Ebay if I buy. Posh has "boutique" items that are the cheapest and worst quality. I would be embarrassed to sell those items.
Very disappointed. Purchased a very expensive coat that referenced via actual photos a very different coat from the same brand... I was told by Poshmark that, "I should have asked the seller more questions". I'm the buyer. What about seller mis-representation? Feel sick to my stomach about this. Not at all like ebay- who jumps to make sure all sales are kosher. After reading some to the reviews here, seems I'm not alone. Horrific experience.
My second scenario- my offer for a great pair of shoes was accepted. Only to get an email, 2 days later, telling me that the sale was canceled. The seller told me that she received a higher offer from someone else on the platform, and was going to accept that instead! Seemed terribly unethical and poor business to me- and I couldn't believe that Poshmark allowed this to happen. The seller told me to get over myself, but I was very disappointed in all involved here- and stunned actually that this was allowed to happen.
Tip for consumers:
When buying, make sure that you are POSITIVE that you want the product. There are no return standards- at all/you will have no recourse in cases of product misrepresentation.
Products used:
Client, purchasing a product...
I shipped a carry-on luggage and about an hour after marking it shipped, Poshmark cancelled the order. I cannot stop USPS, e-mailed Poshmark and no response. I lost my luggage and extra cost for the shipping.
Totally ripped off. I went to the website and browsed the mens section not the kids section. I ordered a men's size large baseball jersey but received a youth shirt. When I went back to Poshmark even though the seller misclassified the item they say I should have asked the seller if it's a youth shirt. That's so screwed up. I think they just wanted to keep their 20% from the seller. Such a bad business model. Good thing this didn't break the bank. I wouldn't trust this website at all if they don't hold sellers responsible for misrepresentation of their goods.
Their policy sucks and promise to protect you with a 30 day money back guarantee and all they wanted was a bunch of bull$#*! pictures which they might as well ask for my birth certificate. I was sold fake Nili Lotan military pants and I should've known better because the Nili Lotan was completely different from the four authentic pairs that I have purchased directly from the Nili Lotan boutique in New York. She told me they were authentic and showed me a price tag Who cares about the price tag they come with a safety pin which is easily attachable.
I'm pissed at Poshmark because they don't protect the consumer at all! Never again attach the authentic label which I recently spent $325 for another pair directly from the boutique in New York. This is what the authentic tag looks like folks don't fall for fake tags! There's no as seller is going to admit that they're fake because I would run their reputation
Horrible experience! There is no way to connect with anyone at Poshmark to correct the error. I ordered size 9 shoes received size 6! There is no way to track anyone down to correct the problem to return the shoes and obtain a credit.
Stay clear of Poshmark is my opinion!
You will love Posh if you just take a minute to look for the seller love notes. If the seller has many love notes and sales you will have a great experience. Where else can you bargain with a seller and have fun searching for unique items? EBay can be risky too if you don't research your individual seller. I will not buy eBay. But I love posh!
FAKES BEWARE: I was just taken for $276 for a fake Miu Miu handbag and was told the item was in good condition. Got the bag its in terrible condition. Its not even real leather! Hardware cheap, flimsy, dull and there's a gold coating on the hardware! Opened claim with Poshmark, sent pics. Also a long descriptive detailed essay noting 8 issues with this bag relating to why it could not be authenticated. 4 days later got email from Poshmark "sorry unable to return" which mean no refund! Almost $300 gone! I paid w/Paypal and I have an escalated case open with them I hope they don't fail me... wwhhaaaa. :( You'd think I'd learn because I ALSO had bought Uggs on here that too were fakes but PM gave me back my money. So there! Buyer BEWARE!
Please do not order from this person. She will put her phone number and sell artsy bag bag but she doesn't send the item and ask you to pay through money gram or western union. She stole my 1500. I just report her to the police. Please put this women to jail.
Buying from Poshmark is not worth your time. Even if the item is not what you bought, Kayla and the others will ignore what is told to them. So much for the claim that an incorrect order will be made right. LLBean sunwashed canvas pants were advertised and what I got were a totally different pair of LLBean pants. They care about making a return impossible. Do not buy! That is the best Treatment for the website.
Tip for consumers:
Do not buy from Poshmark.
Products used:
Unable to reach anyone to pass information along. Finally found how to reach the seller who would have made the return but was not allowed to by poshmark rules. Total ripoff company. Just a social gathering.
I use this platform all the time and have had a few issues regarding orders. Every time I write an email I get ZERO response. It's incredibly annoying that a website that takes 20% of EVERY sale does not have actual customer service. Very close to leaving the platform all together.
I purchased 2 separate items from 2 separate sellers. One cancelled by the seller (did not have item any longer). One I cancelled after 8 days awaiting shipment with no response or communication from the seller.
Only positive experience except shipping is too expensive unless you bundle and the 20 percent they take for commission is too much as well. I'm a single parent trying to sell my things on hand as a desperate measure to survive and the 20 percent they are taking is too much for me to give at this time. Mercarí takes 10 percent which is much more reasonable.
Products used:
From kids clothing to houseware items.
Berore you sell on Poshmark explore other options.
They hassle sellers and flag your items as counterfeit baselessly and at random. I was on Poshmark for less than 2 weeks and had 4 of my items flagged and removed. If you look at my store, any person with common sense would realize none of my items are counterfeit as they are vintage and unique items that China would not have taken the time to mass produce counterfeits with. Yet, their team did not have the common sense and continued to hassle. Several of my items were relisted after going through the trouble for contacting them. However, the items where "Mckenzie" was the one who reviewed my items were ignored and never relisted. These items had a lot of interest and I was negotiating with interested buyers.
It's about time sellers get off of Poshmark and show them legitimate sellers will not put up with their incompetent personnel and completely flawed business model of attacking their legitimate sellers.
In general the site is not very user friendly. I had to contact support and they gave me instructions that did not exist. Ex- Go to account and then go to my earnings. There is no my earnings. Very frustrating.
They give you an option to create your closet so you can easily sort through clothing that pertains to your color choice, size, etc. I can't tell you how many times I've updated my closet and it still gives me size larges in bright red.
Lastly you do have to pay for shipping that is about $7 bucks. It is expedited shipping, which is great, but I am not going to die over the clothes I am getting. I rather not pay more in shipping than the actual item I am buying.
I will make this really simple. I sold a designer brand dress on Posh. The dress was sent back by the buyer claiming it was not real. They removed the tags and sent back a fake dress claiming that's what they received. I sent pictures to posh Of my original dress. They did nothing. My dress was stolen from me.
I moved on from eBay as seller because with 30 day buyer protection system is biggest ripoff I sell brand new stuff people will literally wear abuse and send back claiming they don't like it not trying to be an prick but people are scum poshmark has advantages make sure you check love notes and reviews of seller I m a top seller and just because it don't fit you you should not return it you can sell it most time for profit stores have fitting room buy there it is the benefit of buying at big discounts from posh sizes are always shown and quality pictures if not then find another seller and of course only bad experience gets left here for reviews there's millions of good positive customers on there don't listen to little whiners
Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!
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