• Poshmark

Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
149
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user juliannei
9 reviews
29 helpful votes
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May 10th, 2022

I will make this really simple. I sold a designer brand dress on Posh. The dress was sent back by the buyer claiming it was not real. They removed the tags and sent back a fake dress claiming that's what they received. I sent pictures to posh Of my original dress. They did nothing. My dress was stolen from me.

Thumbnail of user emmag103
1 review
4 helpful votes
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September 11th, 2018

They have a bot responding to emails and it's very obvious they don't care
Poshmark attitude is "you bought what you bought not my problem"
How can you run a resell website like that!?!
Bought loubation shoes, obviously they were fake and they favored the seller
Like many people say the item doesn't go through Poshmark so sellers can abuse/trick/deceive buyers!

Thumbnail of user miked921
2 reviews
0 helpful votes
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November 21st, 2020

I made a purchase of some shoes that the seller said were golf shoes. When I received them they are not golf shoes, they only had insoles that said golf specialty. Poshmark refuses to give me a refund.

Thumbnail of user ts203
1 review
5 helpful votes
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January 27th, 2017

Shame on anyone who even buys off this site... Hollister jeans that are currently on clearance for $14.99 being sold for $40. American Eagle jeans on sale for $40 being sold for exactly that USED. And $5.99 shipping? Save yourself the headache and hassle and just wait for the item to go on sale for brand new online at the stores.

Thumbnail of user eddies446
1 review
0 helpful votes
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December 10th, 2023

First time I used this app and last it is a bundle of fraud do not trust this app for anything they just keep asking for money in order to activate ur account' that is B.S never again

Thumbnail of user kandim1
5 reviews
0 helpful votes
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August 22nd, 2023

I was a seller on Poshmark and an unauthorized purchase was made on my account and they sided with the seller! They are the most unprofessional unethical people I have ever seen! I will never shop on their website ever again! The purchase was a hideous 3X sweater that no one in there right mind would wear. Stay clear of Poshmark they allow a lot of fake items to be sold.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jc109
17 reviews
31 helpful votes
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April 25th, 2021

Poshmark makes the buyer accountable if the item received was not listed correctly. Their policy is to ask questions although the listing clearing states details of the item, that were not correct upon receiving it. Poshmark will not return your money! Their policy is to ask the seller if what is written for the listing is correct. LOL! Stupid!

Tip for consumers:
Beware of their refund policy or lack there of when the seller is incorrect about sizes!

Products used:
Shoes

Service
Value
Shipping
Returns
Quality
Thumbnail of user mitchellp13
1 review
7 helpful votes
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August 17th, 2017

First and last purchase from Poshmark. Purchased item from this seller kelleykellz and this person failed to disclose the complete item description. Upon receiving the item; individual had the audacity to say I should have asked for better description. No what they should have done is provided a complete and accurate description of the item. Therefore, not trustworthy or integrity. Poshmark was very helpful to resolve issue but I will not purchase anything else.

Service
Quality
Thumbnail of user christinem160
10 reviews
25 helpful votes
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June 14th, 2021

Approx 70% of the sellers you try to communicate with to clarify information about a product don't respond. You can spend all kinds of time trying to find the right product but get no answers. Poshmark does not care about this. They just tell you not to buy from a seller who doesn't respond... good idea but that is 60-70% of their sellers. Why aren't they interested in allowing shoppers to rate sellers? Why aren't they interested in purging sellers who create a bad reputation for their site?

Thumbnail of user suec259
1 review
17 helpful votes
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March 15th, 2019

I sold a 14k Gold rope necklace. The buyer received it and said there was silver on the necklace. No there wasn't. Its gold. They approved the return. I get back a different chain that was plated. This buyer STOLE my item and Poshmark allowed them to do it.
Please see the attached pic.

Thumbnail of user loubnab
1 review
6 helpful votes
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December 4th, 2017

I ordered shoes on this website, in there terms and conditions it says if the item doesn't match the description I can return it and get the money back, I received a fake item and they just refused the return without any explanation just saying the item doesn't qualify for a return. I asked for a contact number and they don't even bother to reply.

Thumbnail of user jessicad268
1 review
7 helpful votes
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April 19th, 2019

My first and last time using poshmark I purchased two items from two different sellers, a "Coach" purse and a "Kate Spade" wallet. When I received the items both were counterfeit. After filing my complaint with Poshmark I was denied a refund for the purse entirely even though I provided ample proof that it was not authentic, and only received a refund for the wallet because it had a small tear that was not shown in the picture, not because it wasn't authentic. Poshmark cares nothing about it's customers and caters to criminals by providing a forum for the sale of counterfeit merchandise. Don't waste your money!

Thumbnail of user jaynew48
1 review
0 helpful votes
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April 30th, 2021

I'm new to Poshmark and won't be using it again as TWICE I've tried to purchase items and BOTH times the sellers didn't send what I bought. I did get refunds but if you're not willing to send then don't post! Think before you post an item for sale if you're really willing to part with it because changing your mind later is a terrible way tondo business. Going back to EBAY... never had any issues and items delivered on time and as described.

Tip for consumers:
Seller will recant and not send item because they either don’t have it or don’t want to part with it after all.

Products used:
I never received them

Service
Thumbnail of user debraj45
1 review
0 helpful votes
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September 1st, 2017

I have only had good experiences both as a buyer and seller. As a seller, it is quite time-consuming. As a retired person, time is something I have a lot of. Posh supplements my income and fellow buyers/sellers have been very supportive.

Thumbnail of user lisam1449
1 review
5 helpful votes
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January 2nd, 2020

I set up my account today to check the site out. I haven't bought anything, sold anything, listed anything or inquired about any item listed. When I tried to delete my account, the site claims I can't until all transactions are finished.

Thumbnail of user jasminer63
4 reviews
8 helpful votes
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January 3rd, 2023

My first time purchasing from poshmark and I would never again. A jacquemus bag I wanted was taking forever to ship with ssense so I canceled it. I Saw someone had it listed on poshmark it looked to be authentic so I purchased it after further viewing pictures of the inside of the bags I realized it was fake!plus the price was a few hundred dollars cheaper. So I wrote the seller asking was the bag authentic and got no response. I contacted poshmark way before the bag shipped telling them to cancel.they still decided to ship the bag and it is indeed fake. I just want my money refunded. PayPal is now handling it I'm done contacting poshmark with no response.

Thumbnail of user gaynella
1 review
6 helpful votes
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March 23rd, 2018

I order a Micheal Kors purse. The picture shows a large purse and a women tot the purse. So I put in a bid $170. They accepted the offer. When I got the purse it was a small Tina. I went through PayPal and Im try and get my money back.

Thumbnail of user tiw3
1 review
0 helpful votes
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August 8th, 2023

I bought a costly item. It did not look like the pictures the seller posted when it arrived. I immediately reached out to Poshmark for a return. After following all the return steps, I was denied the return and stuck with an Item that looked nothing like the photo, and it was not what I wanted. You are not protected by Poshmark! DO NOT BUY HERE! Not worth the risk.

Tip for consumers:
Sellers can post distorted, blurred, and manipulated photos that make you believe you are buying that item. In reality, you are not. Then when you receive the item and realize it looks nothing like the pictures and what you thought you were buying, Poshmark does not have your back! I am out over $500.00 for an item that looks nothing like the pictures posted by the seller. Poshmark does not protect you from this. Not worth the risk! Do not get scammed!

Products used:
Stuck with sunglasses that were not the ones I ordered.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lauraj173
1 review
1 helpful vote
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July 29th, 2019

I have purchased 2 items with no problems. I have also sold 2 items with no problems. You must read the terms carefully so you understand how Poshmark works. Also, you must read the ads carefully when making a purchase. If you have any questions, you should leave a comment to the seller. This site is like a garage sale. Once you purchase something, it is not returnable (there are exceptions). I try to be very specific in my ads so the buyer is not disappointed.

Thumbnail of user nikb13
1 review
0 helpful votes
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June 21st, 2019

I'm new to Poshmark and have made a few sales in the past couple months. What I don't understand is why Poshmark states "Most buyers accept their orders the same day" when I have had to wait the full 3 days for buyers to accept their purchases. 3 days is ENTIRELY TOO LONG for a buyer to hold merchandise to make up their mind if they want to keep it. I'm currently waiting on a buyer to accept a pair of shoes and hope they don't cancel the order based on other reviews I've read. Also, I've participated in a several Posh Parties and my items are never on display. What's with that? Might be switching to E-bay :(

Thumbnail of user tammyl132
1 review
3 helpful votes
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November 20th, 2018

I purchased an item on Poshmark. The item was labeled "Made in China". The quality was sub-standard fabric. I contacted Poshmark to send the item back to the seller. They asked me to contact the seller and negotiate an exchange. The seller called me names and virtually unapproachable. Poshmark did not intervene with this process. Buyer Beware!

Thumbnail of user sylviab12
1 review
14 helpful votes
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November 13th, 2015

If you emailed them reporting about being scams that is on there they will literally ignore you. I think the stupid computer is doing all the same respondes that has nothing to do with the reasons you're reporting

Thumbnail of user susies67
1 review
2 helpful votes
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September 23rd, 2019

Wish I had read the reviews prior to ordering. They stink! They don't stand behind their 'so-called' guarantees. They say if you contact them within 2 days, they will correct issue and refund. They don't. They don't GIVE A DARN! They don't provide refunds no matter what they indicate on their website! They advertised item as new with tags... it was clearly worn, had sweat marks, was even sagging under the arms from sweat! There is NO QUALITY CONTROL. NO REFUNDS. NO RETURNS. DON'T!

Thumbnail of user kams10
2 reviews
4 helpful votes
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September 28th, 2016

I own a pair of Parker black zip pants... loved them so much I tried to buy a pair off of poshmark. When I received them everything was fake. The zippers were a bright silver and mug larger than the authentic pair I owned. The tags were re sawn in the authentic pair. Poshmark decided they felt they were authentic with zero reasoning.

Thumbnail of user ii6
1 review
2 helpful votes
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July 8th, 2019

This website is very, very nasty.
I've never heard of them. I've never initiated any contact with them of any kind.
And yet they send me email after email after email.
Where the hell did they get my email address?
I certainly never gave it to them. I don't even know who they are.
They must have bought it from someone.
Stay away from this nasty website, everyone! They have no respect for people.

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