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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
149
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user ii6
1 review
2 helpful votes
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July 8th, 2019

This website is very, very nasty.
I've never heard of them. I've never initiated any contact with them of any kind.
And yet they send me email after email after email.
Where the hell did they get my email address?
I certainly never gave it to them. I don't even know who they are.
They must have bought it from someone.
Stay away from this nasty website, everyone! They have no respect for people.

Thumbnail of user deeorbrah
2 reviews
2 helpful votes
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April 22nd, 2017

I buy and sell on Poshmark no they are very helpful. There are lots of items and even though the items all come from 3rd party sellers, Poshmark stands behind the sales. Don't be afraid of buying here!

Thumbnail of user karenw249
1 review
6 helpful votes
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November 6th, 2017

I placed an order on Nov 29 and the seller simply just ignored my order without any response and it has been the 8th day.

I will not recommend this company to anyone because they are not reliable or professional and they wanted me to contact the seller directly.

Thumbnail of user ry32
1 review
2 helpful votes
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February 6th, 2020

I thought I got a good deal for a 10 piece set of SK ll face mask. Seller not showing any sign of shipping out the item. End up canceling the order. Got an email saying I will received my refund. So far I haven't got any refund yet. Do not believe any of the so call good deal on their site. Is properly bogus..

Thumbnail of user marceym1
1 review
2 helpful votes
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September 22nd, 2016

Terrible customer service and seller: I bought a jacket that was advertised as genuine leather (by seller kschmit1). One week after receiving it, I realized it was polyurethane and sent a picture of the tag to the seller and poshmark. They both reported that it was past the three day "sale close" period and would not return/refund. Fraud.

Thumbnail of user sharonk219
3 reviews
15 helpful votes
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May 30th, 2019

I have been using Poshmark for several years. It is the worst site ever. I had authentic Fendi boots that were purchased from Nordstrom. They said they were "unable to verify authenticity" and canceled my sale. They are an ABSOLUTE JOKE!

Thumbnail of user talze
1 review
0 helpful votes
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October 6th, 2020

For a seller- site is ehh
For a buyer- TERRIBLE! No returns, no assistance, nothing.
Awful service and wouldn't buy on again! To sell, would be better if the fees they take were lower. No room to make money..

Thumbnail of user melissas242
1 review
8 helpful votes
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November 2nd, 2017

I had a buyer buy an expensive Ralph Lauren dress and claim it was discolored. It was in pristine condition. She filed a claim and sent me back a cheap cotton tank top. I contacted poshmark at present 6 times. Sent them photos several times, with no response.

2nd item. A Michael Kors pair of shoes worn twice. Person tore the strap off and sent them back. I had photos of the shoes fully in tact. But, that doesn't matter to Poshmark they will side with the buyer. Now I have damaged shoes and I am out money.

Thumbnail of user janet1102
1 review
20 helpful votes
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September 7th, 2016

Got scammed yesterday! I sold a bag and the girl switch my bag with something other bag and claimed that I sent a wrong item. She even take a video of herself opening the package and i have nothing to prove myself. Now i lost my bag and my $$$ i will not use Poshmark anymore, can't believe people can awful like that for a used bag.

Thumbnail of user manuelp242
1 review
0 helpful votes
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December 13th, 2022

I order 3 Mini Cooper Tshirts.
One for me, one for my wife and one for my son.
Mine I have used it 5 times, with out washing and the print is detaching.
My wife's has used it 2 times and same problem
My son is a Christmas gift
Sizes come small

Tip for consumers:
Don't buy Thirts fron Poshmark

Products used:
Tshirts

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenniferf141
1 review
4 helpful votes
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February 22nd, 2018

I wish I would have read the reviews before I purchased an item. I purchased a handbag that showed the tag in the picture which stated 10.5 inches wide. Got the item and it was 21 inches wide. They would not return the item and said did not find that seller advertised item incorrectly and that I should have asked questions. I assumed the tag in the picture was for the item I was purchasing. Very deceptive!

Thumbnail of user leticiag9
1 review
11 helpful votes
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September 2nd, 2017

Some sellers are honest and send you items quickly. There are fake designer items and some items you don't receive. I believe they sell your items to people that offer them more $$$ I am deleting my account with them. Not satisfied with my experience

Thumbnail of user valorief
1 review
4 helpful votes
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January 16th, 2016

I use Poshmark all the time. I have never had a bad experience and always re3cieve what I was expecting. I love that you can bargain with the sellers and ask as many questions as you want before you buy. It's easy to use, your cc info is saved so you can just click buy when you are ready.No pressure! And I am always happy to get notified when the items I love are reduced.

Thumbnail of user judim33
1 review
2 helpful votes
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December 14th, 2018

All I did was go look at this site on Facebook. I did not even know I was SIGNED up! About 3 weeks later I got a pair of LEVI used $20.00 jeans in the mail. I was confused. I had not ordered them from ANYONE. Wrong size, too. No way to send them back. I checked my account because I had no idea what that was about. I was charged $345.00 for that purchase from Poshmark. I did not even know who they were. I disputed the charge. However, my bank took their side. Poshmark had PROOF I signed up for that. I DID NOT. NEVER GO TO THEIR SITE!

Thumbnail of user susany877
1 review
0 helpful votes
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April 3rd, 2023

I purchased two quality items for great prices. The items arrived quickly and were in really good shape. My problem is the constant barrage of emails from this company. It is outrageous! I have "unsubscribed" multiple times to multiple emails and they are still spamming me.

Tip for consumers:
They obsessively email you

Products used:
Two pair of shoes

Value
Shipping
Quality
Thumbnail of user zolaz
1 review
0 helpful votes
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October 25th, 2022

I had a bad experience with poshmark, they didn't accept my return and they didn't give me my money back. I hate this company and I don't recommend poshmark to anybody.
Poshmark is a terrible application

Service
Value
Shipping
Returns
Quality
Thumbnail of user michellet1169
1 review
1 helpful vote
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August 30th, 2021

Never purchase from this site. I recently made my first ever purchase *******@vivalucky on this site. The shoes I purchased broke apart within 2 weeks NEVER WORN. This person refuse to be accountable for selling damaged merchandise.

Thumbnail of user karib1
1 review
10 helpful votes
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April 10th, 2015

There are many fake ("inspired") items that are sold as authentic. Items that are used are sold as new. Some sellers are excellent and professional, and others. Are horrible. Poshmark customer service is nonexistent, so if something happens, you're on your own.

Thumbnail of user sj619
1 review
0 helpful votes
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August 1st, 2021

I have had success selling about 10 of the 60+ items I have listed in my first year using the app. I have seen items I would purchase from others myself, but the high shipping costs ruin it, as I'm sure it deters others from buying my things as well. $13 for shipping is more than the price of a lot of items. A $13 hat now becomes almost $30 when you tack on shipping and taxes. Bring shipping back down to $6-$9 at most and you'll see more people using your app. I hope to see Poshmark become more than it is now because I think there is huge potential for it to be a great app. If Amazon charged $13 for shipping, people wouldn't shop there either.

Value
Shipping
Thumbnail of user johannad15
1 review
6 helpful votes
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February 27th, 2018

I have been a seller on this website for four years. I've made literally thousands on it. But I'm nearing the end. The customer service is literally the worst I have ever encountered in my life. A buyer lied to them to get a return on an item and I asked them for an explanation. I've sent three emails, I've messaged them, I've tweeted them. I've tried to be polite about it and I've gotten nothing from them in return. When I posted reviews on Facebook, I found other people reaching out to me with their own horror stories. I've checked the BBB too. They've had 693 complaints filed against them. I feel bad I ever recommended them to anyone, they are just so awful. And it's abundantly clear from their lack of response, they just don't care. DO NOT USE THEM.

Thumbnail of user susans1895
1 review
4 helpful votes
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March 5th, 2020

I bought a Nike jacket as it said Nike jacket and it was under the catagory of jacket. When it arrived it was a sweatshirt! I emailed poshmark to return it as I didn't need a jacket and they said NO I should have verified with the seller if it was a jacket - well the listing said a jacket, the seller listed it under jacket and said it was a jacket which it's not - but terrible customer service be wary - they won't take anything back and some larger are shrunk so they are actually small! I would stay clear of their business!

Thumbnail of user dww2
1 review
1 helpful vote
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October 2nd, 2023

I ordered sneakers from weston2212 and when I received them and opened the box, before I even took them out of the box I could smell a stinky, sweaty foot smell. Poshmark would not refund my money. They are very unethical and let the sellers get away with selling garbage because they want the money, I will never buy anything from that site again.

Products used:
Sneakers

Service
Value
Shipping
Returns
Quality
Thumbnail of user sharonp2111
1 review
1 helpful vote
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May 29th, 2023

I have been a LOYAL customer of Poshmark for many years. I was on vacation and somehow a seller charged my card for baseball cards I would never buy ( I don't buy cards or follow baseball) in the middle of the night. I was furious! I cancelled the order as soon as I saw the notification before it was shipped.
The seller shipped the cards and claimed I was on her page at 3 am ( I had much better things to do on my vacation). Poshmark is refusing to assist at this point. I am mortified. This is clearly fraud. Very disturbing.I am hoping they step up and resolve this matter as I feel I am at risk for this to happen again!

Service
Value
Shipping
Returns
Quality
Thumbnail of user susang49
2 reviews
9 helpful votes
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September 30th, 2016

I bought a pair of boots. They validated my credit card and told me to expect shipment. Then I was emailed and told the purchase was cancelled and they refused to give cause, but told me to enjoy my next purchase. I responded unacceptable; that I had a receipt for the boots, that I had bought the boots and what happened? They offered me $5 and no explanation. I told them they were not responsible and probably not worthy to do business with and never to contact me again.

Thumbnail of user linss1
2 reviews
16 helpful votes
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May 6th, 2017

I sold an excellent used condition Louis Vuitton authentic speedy 35 bag for $475 and the lady I sold it too opened a case stating it wasn't real, she then took pictures of a fake bag saying it was mine, they approved her case and she sent me back the fake bag! And on top of losing $475 and not even getting my authentic bag back, they closed my account and banned me from ever buying or selling on their site again. I'm am so upset about this, I'm a single mother of 2 and I'm obviously selling my items because I need the extra income and I just got completely scammed from a company that's supposed to be trustworthy. :(

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