• Poshmark

Poshmark

Is this your business?
Write a Review

Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
149
771
See all photos
How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user dww2
1 review
1 helpful vote
  • Send Message
October 2nd, 2023

I ordered sneakers from weston2212 and when I received them and opened the box, before I even took them out of the box I could smell a stinky, sweaty foot smell. Poshmark would not refund my money. They are very unethical and let the sellers get away with selling garbage because they want the money, I will never buy anything from that site again.

Products used:
Sneakers

Service
Value
Shipping
Returns
Quality
Thumbnail of user letitiab26
1 review
1 helpful vote
  • Send Message
February 23rd, 2023

I purchased a sandal from posh that was listed at $400. A reputable consignment shop said the sandal was only worth $155. The seller said the sandal was worn one time. Could not have been so. I feel so cheated.

Tip for consumers:
check poshmark reviews before purchasing.

Products used:
shoes

Service
Value
Shipping
Quality
Thumbnail of user anasae
1 review
5 helpful votes
  • Send Message
November 20th, 2016

I'm surprised by all the negative reviews. Either I have been very lucky or only encountered good people. I've bought and sold items and I've never not received payment for items I've sold. I've also always received the items I ordered. I only send and receive payments through Poshmark. I don't do trades and I don't use Paypal. I follow the Poshmark rules and have had a great experience.

Thumbnail of user glennl245
1 review
0 helpful votes
  • Send Message
September 29th, 2022

Always will start with the good poshmark gives you great opportunities to sell to a consistent market of people who shop I will always say it is a great place to sell items of any kind... now with that being said they are bias, very strict in rules, i get theybare trying to create a very great buying platform thats ssfe for buyers but it is one sided for sellers also filled with people selling replicated stuff. You have people also using the platform to hate on other sellers they will report your items as fake just because or for competitive purposes all in all poshmark is not reasonable enough to protect the seller and is to strict with cancelling accounts for pettiness any other platform will give several chances because people are human they make mistakes they fail they just need chances but here they are very strict cut and dry terrible with that side of them and not reasonable customer service

Service
Value
Shipping
Returns
Quality
Thumbnail of user suzannec135
1 review
8 helpful votes
  • Send Message
January 3rd, 2019

POSHMARK only protects the buyer, never the seller. The seller doesn't get the money until the buyer decides to review/accept it. And the buyer can refuse/complain with ridiculous claims about a perfectly good item - lie, lie, lie - and the seller gets screwed. No more - I'm out!

Thumbnail of user carolm2392
3 reviews
1 helpful vote
  • Send Message
March 18th, 2022

I had never shopped on postmark but found a suede fringe vest for a 60's costume party from a seller
On the site.
I paid for the item, the site said that the seller would ship within 3 days.
I received an email from postmark that they had reminded the seller to ship. 14 days later still no delivery or notice of shipping.
On the 15th day I was able to ask for a refund for order delay.
Received my refund promptly from Poshmark but was SO DISAPPOINTED as then it was too late to have another item bought and shipped for our 60's costume party.
Unfortunately don't think
I will shop on this site again.

Thumbnail of user maryg232
1 review
8 helpful votes
  • Send Message
May 11th, 2017

I purchased a prom dress for my daughter and the seller did not mail it within the 7 days. We cancelled the order and got a refund. The seller mailed it AFTER we cancelled and it was a month late. Poshmark debited my account for the money. I am reporting them to the BBB if I don't receive a refund. I did not authorize the debit and I had cancelled the order. I'm done with this site. If you're going to buy or sell go some other place and do it.

Thumbnail of user amyj1472
1 review
0 helpful votes
  • Send Message
April 21st, 2023

I'm an ambassador I have 122 love notes & I sold a leather handbag the customer got the bag said it wasn't the one in the photos it was canceled the order. Poshmark support said they were looking into it & gave the customer the money back and won't return my bag. I'm out 475.00 what a horrible customer experience I will be selling on other platforms & telling all my friends & family to stay away from Poshmark

Tip for consumers:
Never shop or see at Poshmark they don’t stand behind their word

Products used:
I lost money

Service
Value
Shipping
Returns
Quality
Thumbnail of user veronicar224
1 review
1 helpful vote
  • Send Message
January 21st, 2021

I sold a sweater and even washed it to make sure buyer recieves clean. Well the buyer opened a claim that jacket was smelly, dirty, stained and that the material was dusting off. Which none of the above applied to the jacket because like i said it was washed and had only been used once prior to selling. Since Posh could not verify the buyers claim that it was dusting off and stained (obviously they saw nothing wrong with the pictures she sent), they decided to refund the buyer her money based on ODOR (on what they cannot prove)! I'm still battling it with posh regarding this because they do absolutely NOTHING to protect sellers! I literally went out of my way to clean the jacket to make sure the buyer received it nice and clean and the seller just wanted her money back so Posh decided to side with her. Which by the way has been my first claim complaint from a buyer-so right there they should see I am a good seller! After this! Screw you posh, sticking to sell on ebay!

Service
Value
Shipping
Returns
Quality
Thumbnail of user nasrinh3
2 reviews
1 helpful vote
  • Send Message
July 9th, 2022

I am so sorry to ordered from this website, I bought it one dirty and not exact size shoes and when I had request to return it back they had refuse to take back at the same day of received it!?
Please don't pay any $ to such a website. They are looking take the money from costumers and no any costumer service!

Thumbnail of user jimmyc51
1 review
12 helpful votes
  • Send Message
May 6th, 2016

Totally lacks support. I signed up online, was sent an offer of $10 off my first purchase. Never received discount. When I contacted Poshmark, was told offer was only good if signed up through app. Then why did they make the offer in the first place.

Ordered Coach bag, paid for Priority shipping. A week later, received wrong bag. Poshmark had me ship it to the correct buyer. I am not a seller, do not have access to a printer. Had to go to Kinkos and print the shipping label, then go to PO to ship. Two weeks later, I am still waiting for whoever received my purchase to ship it to me. This is the most screwed up shopping site and not worth the aggrevation it creates.

Thumbnail of user exentriaw
1 review
0 helpful votes
  • Send Message
December 12th, 2021

Hello ppl, I sell on Poshmark a beginner the first order I was paid. The second and third order was shipped out on November 26th. Poshmark never paid me. Poshmark claims the funds was released. Well if they were released I never received them. I can present my bank statement. I emailed them three times with my contact asking that someone calls me so this matter can be resolved. No one never called. Therefore the only thing I can do is go to Better Buisness Bureau tomorrow morning, I refuse to let this one slide Scott free. Don't sell on Poshmark there scammers

Service
Value
Shipping
Returns
Quality
Thumbnail of user angelao25
1 review
4 helpful votes
  • Send Message
August 27th, 2017

I am a New Seller on Poshmark and I am saddened to she reviews where sellers were dishonest. I pride myself on honesty and excellent customer service. I already sold a few *******@thesweetorios. I would hope that Poshmark would ban those who are deceitful because it makes it bad for sellers who are true and honest with their products.

Thumbnail of user kathrynr45
1 review
5 helpful votes
  • Send Message
May 25th, 2018

Poshmark did not care that I was Scammed *******@teenatimmer and she is still selling on that website. She sells used, expired and stolen makeup. Worst part about poshmark is that you are giving your personal address info etc. to crooks like her

Thumbnail of user troia
1 review
0 helpful votes
  • Send Message
May 25th, 2020

STEER CLEAR OF POSHMARK...$50 pants were nowhere near a 32w... customer support had nerve to suggest that I sell... ON POSHMARK... or even better... it was suggested that I donate them. I do not recommend patronizing this business.

Thumbnail of user tren5
1 review
1 helpful vote
  • Send Message
April 26th, 2022

1st the dress was not the size it was advertised and I proved that the measurements were wrong in photos and they would not give me a refund and told me to repost the dress. And this dress was not the designer that was stated. Total scam. The dress was advertised as 16 inches and it clearly was not.

Thumbnail of user johnab
1 review
9 helpful votes
  • Send Message
December 30th, 2016

I ordered a shirt from this site and received it without difficulty. I also received an email stating that I ordered another item. I had not placed that order. I immediately sent an email stating that I did not order this item and wanted to make sure it was not shipped. They waited 2 days to return my email and it had already been shipped. You have only 3 hrs from the time you place your order to cancel it and you cannot return any items. Since I DID NOT place the order I did not cancel it within 3 hrs and could not get in touch with anyone who could help. I have sent multiple emails requesting assistance without success. Since the item I DID NOT order was more than $100, I am arguing to get my money back. The item was not my size or anything I would dare wear in public so I am positive I DID NOT order this dress. The customer service is pathetic. I would never recommend this site to anyone!

Thumbnail of user himanin2
1 review
0 helpful votes
  • Send Message
April 11th, 2022

This is a really bad thing, I ordered a dress and I needed it for an important meeting, it's been 5 days and the seller hasn't even shipped it, it is absurd, i don't recommend Poshmark at all, the customer support also is of no use, all they say it there is a 7 day period and you will get it by them, my meeting was disrupted because of this.

Tip for consumers:
do not use poshmark

Products used:
none

Service
Value
Shipping
Returns
Quality
Thumbnail of user lindas4917
1 review
0 helpful votes
  • Send Message
July 8th, 2022

Read the return policy very carefully before you make a purchase! I didn't and just figured that, as every other online platform I deal with, I could make a return in their 3 day limit. I bought an expensive ERES bathing suit and the description was accurate as to size but when I tried it on it was too large for me. I was astonished when I discovered the no return policy, and this company plays hardball in that respect. The vendor messaged me that she had more stock in the same bathing suit but never responded to me about exchanging for the next size down. I guess she knew the ropes and figured she made the sale and could count on Poshmark supporting her position. Poshmark definitely favors the vendor, not the customer. In my case the vendor and Poshmark responded to my messages in a timely manner. I give them credit for that. They said I should have asked more questions before purchasing and offered $10 discount off my next purchase.

Thumbnail of user kristinp18
1 review
4 helpful votes
  • Send Message
April 27th, 2017

I emailed Posh requesting my order to be cancelled as the expedited 2 day shipping that was advertised to me wasn't accurate. I needed the shirt for the upcoming weekend and it's now been a week and a half and haven't received it. I tried to email and cancel my order - I received a response that Posh was busy and it would take time to get a response. I received my shipping confirmation 2 days later and after that, Posh responded. I don't believe the delay in the company getting back to me should result in the answer "If the product is shipped, we can't cancel the order". If I can't get a hold of you for several days, how am I supposed to cancel my order in a timely matter. I will not order again through this website.

Thumbnail of user deborahp555
1 review
0 helpful votes
  • Send Message
August 11th, 2020

I must say that Poshmark does stand behind the products that the sellers sell. I'm happy about that because I have bought several items that were labeled new with tags, but we're actually used and in terrible condition. I have deleted the app and unsubscribed from their emails.

Thumbnail of user magdalenadanielat
2 reviews
4 helpful votes
  • Send Message
July 11th, 2019

I purchased a purse that was advertised as "NWT Leather White Purse" from a so called Posher called plussizegirl... It was smaller than described, tan instead of white and new without tag. It also had a folding defect. You would think Poshmark took my side, they did not. This business is FULL of scammers. DO NOT USE. They are not guaranteeing anything and your purchasing is not safe. I closed my account and will never return. Will do business only with Ebay and Amazon instead!

Thumbnail of user lisaf2476
1 review
0 helpful votes
  • Send Message
July 30th, 2023

I just opened an account today and sold n high end designer purse. The seller said transaction wouldn't go through so I contacted Poshmark and was advised I had to deposit 200. The seller then sent me the money but I got an email from Poshmark I had to deposit an additional $999! WTH? Said it would be refunded but if I had 999 to spare, I wouldn't be selling here!1

Thumbnail of user rickiew21
1 review
0 helpful votes
  • Send Message
January 11th, 2024

Ordered a size 10 got a size 9 and won't help this place is worthless and wouldn't buy from them ever stay clear unless you want to throw money away they $#*!ing suck

Products used:
Nothing they don't fit

Service
Value
Shipping
Returns
Quality
Thumbnail of user aliciaw114
1 review
3 helpful votes
  • Send Message
November 16th, 2019

I purchased a White Calvin Klein dress this week and immediately after the purchase asked Poshmark's customer service via email to cancel the order. The reply was; they had no way of cancelling on their end I should tag the seller asking to cancel. Well I *******@leista the seller, she explained Poshmark didn't inform her of me asking to cancel and the dress was shipped. She agreed for me to return the item in order to receive a refund and I said I didn't know how to do that. She was very helpful, she initiated the return yesterday. I haven't heard from Poshmark since.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

About the business

Poshmark is the #1 place to buy and sell fashion. Shop millions of closets across America? And sell yours too!

How do I know I can trust these reviews about Poshmark?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Poshmark?

Is this your business?

Claim your listing for free to respond to reviews, update your profile and manage your listing.

Claim Your Business