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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
149
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user oliviak20
1 review
1 helpful vote
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March 8th, 2018

I received someone else's item and they received mine. Poshmark released the payment to the seller because it show that an item was delivered on the tracking. Yeah, someone else's item! Even the seller admitted to having mailed out the wrong product. But, to no avail because she had received her payment she certainly wasn't going to spend money on shipping a second time to make things right.

Thumbnail of user beverlyt20
1 review
5 helpful votes
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February 14th, 2017

I have bought some items on this site and sold some items on this site. If you buy the flaw is: say you buy a t shirt for $10 and that is the only thing that seller has that you want you end up paying $16.50 with the outrageous shipping fee. Not the sellers fault. Something needs to be done about the high shipping. I mean you might as well buy a brand new shirt. Ok as a seller. Say I am selling brand new gloves and I list them at $7 the buyer wants to talk me down because of the ridiculous shipping so they offer $5 that means I make $2! I mean seriously $2. Now the good part: as a buyer if one seller has like 3 items or more and you buy them all from the same person. Great deal on shipping. Same as a seller I love it when someone comes in and buys more hen 3 items! Fantastic! I guess if they do something about the shipping fees and the fees they take are outrageous also it could be one of the best selling sites out there. - spookykisses-

Thumbnail of user barbaram2841
2 reviews
1 helpful vote
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October 5th, 2022

I have bought on Poshmark and it's way more miss than hit. They allow for very limited conversation with sellers, and no refunds. That's right, no refunds. It looks like people have rummaged through thrift shops and when they hit a brand label, toss it on a hanger and sell it, smells and all. It's just disgusting, a very bad business model. I've seen items with higher price tags that that item is on sale new!
Beware, you will never get a refund, they want to turn you into a seller, to "reposh" it. Forgetaboutit. Go back to Ebay! (sorry, I threw the last Poshmark purchase in the garbage and deleted photos of it because they wouldn't do anything)

Tip for consumers:
Go away, and don't use it. They discourage communication with the seller, the items are way over priced as are the shipping costs. It you are at all disappointed or worse with any item, you have to eat it, no refunds. Or they try to morph you into a seller so they can make more money on you. Go back to Ebay, there you can get a refund, message with sellers all you like, and your purchase is backed by Ebay. Poshmark is bad news for buyers. Most buys do not work out.

Products used:
I will no longer even go to that trashy site.

Service
Value
Shipping
Returns
Quality
Thumbnail of user dred3
1 review
4 helpful votes
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November 16th, 2018

They have sellers on their platform that are pushing products that misrepresent the actual product condition. They took my $2500 for a used and aged bag... their pictures did not reflect the condition of the bag. Their seller wins as they have a loose/keep it return policy. AVOID THESE SCAMMERS. BE warned!

Thumbnail of user tinan47
1 review
2 helpful votes
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March 17th, 2018

I wrote to Poshmark concern 5 packages that our concierge desk declined since my name was not on the lease. I am visiting a friend for a few weeks in Las Vegas... packages were returned to sender. But Poshmark will not tell me how to reach out to the sellers to get the packages resent. I have personal had to reach out to sellers in hopes they would do me a kind favor and resend it. Only one of the sellers has offered to try to help. Its sad there is no one you can actually talk to at Poshmark to help resolve an issue.
If anyone happens to see this and would like to help me figure out what to do, please call, text or email.
*******755
*******@aol.com

Thumbnail of user ethicj
1 review
0 helpful votes
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August 30th, 2017

From personal experience the seller with fakes are getting away with stuff. As a seller I have been scamed by customers damaging my items and filing complaints then not sending all the items back. I had one complaint that the item wasn't authentic that means fake fight, I responded how could that be when the item isn't really expensive or a huge name brand then posh excepted the buyers complaint saying that it was stained. So basicallyy they were telling me its ok to lie, play games and waist my time. When I go to block the buyer their all of a sudden their account can't be found. That has scam written all over it. So no they really don't stick up for the buyers it's like they taunt them at least the ones with good not fake stuff.

Thumbnail of user cynthias507
1 review
2 helpful votes
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February 21st, 2020

I was a seller & purchaser on Poshmark. Unless you have coveted, trendy or designer items don't expect to make much. Originally $65 VSX never worn knockout tights & sports bras with tags listed for $15... lots of likes no sales. Alex & Ani bracelets listed for $5/ no sales. Many of items like that. Only made 3 sales in almost a year & I was lowballed on 2. By the time posh took their commission I barely made anything. And Poshmark kept sending me a barrage of emails to lower prices! Geez I'm practically giving the stuff away now. Just not worth the time. The few sales I did make there were no problems.
As a buyer I had two sellers just never ship or respond to inquiries & order just cancelled. You'd think Poshmark would keep Sellers to standards. A few things I bought were shipped promptly & had no issues. Shipping Cost was way to high for some items. I passed over the items cause shipping jacked up the price.

Thumbnail of user dawny7
1 review
18 helpful votes
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April 19th, 2016

I'd give this zero stars, if I could! This website is very poorly run! No customer service phone number?! (Only email) Sellers list items, then become inactive, lazy, whatever the case may be. There are no consequences for doing such--so sellers just don't give crap and do the wrong thing! I was very excited to find a retired/hard to find bracelet, on this site. I Purchased it... and seller never shipped! Yes--I got a refund. But for sentimental reasons, I wanted the bracelet, not the refund! Then found a 2nd seller, with the same bracelet, although it was used. Because I cannot find it elsewhere, and I REALLY wanted it... I took the chance. Paid DOUBLE the retail value, for a USED bracelet... and the 2nd seller did not ship, same as the first seller! Completely unprofessional, unrealiable, and frustrating. STAY AWAY FROM THIS SITE! It's not worth the headache.

Thumbnail of user julieh2293
2 reviews
1 helpful vote
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July 31st, 2023

My Grandaughter has an account with Poshmark having good results. I had some items to sell so she set me up. I made 2 sells totaling $52.00 and in Oct. 2021 they said they deposited my Funds into my account selected however, my Bank said they seen where they attempted however, did not deposit any money. Now this may not be a lot of $$ but when there's a lot of other's who have had the same experience it adds up to a lot of $$$. I tried contacting them via Email, on the website and calling. Can't get anyone to respond other than Customer Support who is no help.Still no funds. I have not attempted to sell anything else on their website. Also there are lots of other complaints from other Sellers who haven't gotten their money or assistance in getting it. I failed to research taking my Grandaughters word as she hasn't had any issues. But I will never sell another thing on there website and encourage others to do the same.

Tip for consumers:
Each seller has their own shipping/refund policy so it will vary.

Products used:
N/A

Service
Value
Quality
Thumbnail of user dawnm1701
1 review
0 helpful votes
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December 14th, 2023

The item I purchased NEVER shipped and seller Melissa B is not responding to messages! App says she was active 7 hours ago. What kind of crap is this? JUST TOOK MY MONEY. Poshmark customer support is a joke and just tells me to contact seller. WHAT A SCAM!

Thumbnail of user jeffreym1509
1 review
0 helpful votes
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January 18th, 2023

Poshmark has turned to $#*!and I advise anyone considering this site for pirchases the scammers have took over and with the full support of Poshmark. In the earlier stages when you made a purchase you had time to review your purchase and you decided when the payment was released but my recent purchase i was defrauded and the seller apologized in the conversation and the stilled ruled against me twice and suggested that i resale it although they knew it would be fraudulent.

Tip for consumers:
That there’s no support or resolution for customers

Products used:
Electronic

Service
Value
Shipping
Returns
Quality
Thumbnail of user jayb254
1 review
8 helpful votes
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September 11th, 2018

I sold a women's dress back in April of 2016. Still waiting to get the payment. There are no customer service phone.
They are running operations with bare minimum. No one responds to the emails. How is Posh mark still running? Referring to BBB and Dept. of Consumer Affairs (CA)
The company needs to be shut down for duping consumers. Corrupt practice. The company is shady with shadier business practices. Mostly run by H1B and other guest worker visas going by their website.

Thumbnail of user svalis11
1 review
0 helpful votes
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October 5th, 2023
Verified purchase

The app is not user-friendly when you have a concern. I made three purchases during the same week and bought three pairs of Birkenstocks. 1 pair was never sent and eventually got the refund. The 2nd pair I received and they ended up being fake Birkenstocks b/c they didn't have serial number. The 3rd pair arrived, but, the cork part/specifically at the footbed part where it bends when you walk appears to be disintegrating. I sent a message to the seller and wrote the review. Poshmark didn't do anything. I don't plan on using Poshmark anytime soon, possibly never again. What a waste of money.

Tip for consumers:
Buyer beware.

Products used:
Birkenstock, 3 pairs. 1 cancelled transaction b/c the seller never sent them. 2nd pair were not usable b/c they were already falling apart at the bend of the sandal. 3rd pair were fake Birkenstocks.

Thumbnail of user karenr2696
1 review
0 helpful votes
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October 28th, 2022
Verified purchase

Please do yourself a favor. DO NOT BUY FROM POSHMARK.COM. They do not back up a buyer if a damaged item is received. I bought a like new Free People mohair sweater marked a Large. The vendor washed it and it is dryclean only. It is now an extra-extra-small. Poshmark refuses to allow me to return it! Don't don't don't buy on here…you are wide open to getting scammed!

Tip for consumers:
Don’t buy on Poshmark.com. You just don’t know if you are getting what the photos represent or a damaged product and no matter what, they won’t allow a refund.

Products used:
Sweater came damaged

Service
Value
Shipping
Returns
Quality
Thumbnail of user maryb5619
1 review
1 helpful vote
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April 17th, 2023

Poshmark does NOT protect the seller, i personally have examined and packed items with no marks or flaws and when a buyer doesnt like it they rip, snag and stain the item and say it arrived that way. Poshmark penalizes the seller everytime! We are getting scammed and they dont care as long as they get their money

Shipping
Returns
Thumbnail of user alicej24
1 review
13 helpful votes
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May 5th, 2016

I purchased a DVF travel case and paid through PayPal. Four days later I received a note from seller apologizing for shipping delay, but it had gone out that evening. The status was not changed to shipped. Ten days later it had not arrived and I contacted customer service and asked them to contact the seller as there was no contact info on the sight. They said all I could do was leave a note (which I had already done) and they could not contact seller. My only option was to cancel the sale. How can they not be able to contact seller? This was my first and last purchase on Poshmark.

Thumbnail of user lizzieh27
1 review
0 helpful votes
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May 7th, 2023

Be careful of scammers!

If you receive a message in your email like this, it's a scam:

Thank you. I paid, you should get a form from Poshmark to your email address. Sometimes it ends up in your spam folder, at least that's what happened to me. Enter the form and get the money in your account, then they will send you a sticker from Poshmark. I was told by technical support Poshmark that at the moment they have technical work on the site, if you do not get the money within 30 seconds then write to them and they will help you, the chat should be in the right corner

This is also a fake account: clients ©poshmarkService <*******@icloud.com>

Service
Value
Shipping
Returns
Quality
Thumbnail of user alexp145
1 review
7 helpful votes
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November 7th, 2016

If you want to be ripped off with fake brands by high schoolers and wait 5 weeks to recieve your orders, this is the site for you! I've tried to buy 6 pairs of boots in the last month. Orders were NEVER sent. Then i was blocked by the sellers with no explanation. Sketchy? Eventually i got refunds, but what a waste of my time! There are a few sweet girls on this site but most are extremely rude narcissists. Try ebay or mercari, but avoid this site if you're looking for any professionalism or actually want to recieve your products.

Thumbnail of user kirstenb13
1 review
7 helpful votes
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July 22nd, 2017

I have purchased 3 things off Poshmark, and only received 2. The 1 I didn't receive was a horrible experience and luckily this wasn't my first purchase or I never would have bought anything else in this app. *******@katapillars was late shipping the item 1 week after the purchase but confirmed in the Poshmark app that it would go out soon. Instead the next day she cancels the order, blocks me, and relists at a higher price. Mind you, I didn't even make an offer on the item -- it was purchased at full price and had already waited over a week for it to ship without any complaints. I do not recommend this seller!

Thumbnail of user clairef55
1 review
4 helpful votes
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May 8th, 2019

I ordered one size of shoe, received a different size, and they didn't allow a return because I didn't measure my foot!. There is no way to get a hold of the company except through email, which they claim is "more efficient" than calling them and getting a live body - hmmph! These shoes were sneakers that cost $60 not some small$10 item, and since I received the wrong size, I felt justified that I should be entitled to return. I got a flat "NO!". No discussion, no offers for a discount. Even the seller agreed that the sneakers were difficult to size, and she had difficulties, but Poshmark wouldn't allow returns, so she was sympathetic to my plight. Sounds like a hardline company that isn't customer service oriented. I will business with them. Pick another consignment online business that works with you like: Swap.com, thredup.com, Tradesy, Material Wrld, etc.
I ordere size 10.5, received size 10. See photo's.

Thumbnail of user shelbym70
1 review
0 helpful votes
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May 31st, 2018

If you want to steal shop eBay- I sold a perfectly good authentic pair of true religion jeans are on Poshmark and was returned a pair of fake true religion jeans and Poshmark had to give myself and the fire back the money which is ridiculous I think that people that shop online on the site should read the feedback from the sellers they buy from. They should also know their sizes their measurements and the product that theyre buying. I was happy to find Poshmark after being ripped off repeatedly on eBay by stealing buyers

Thumbnail of user mariad146
1 review
12 helpful votes
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November 14th, 2017

I made a Poshmark account and I always thought it was a little TOO easy and kinda sketch but I finally decided to buy a Vera Bradley wallet bc it was in great condition... sure enough, less than an hour after putting in my credit card info, my info was stolen and purchases were being made in California (where the seller lives). Guys, it's really not a safe app to be putting your credit card info and based on lots of other reviews here scams are pretty frequent. DO NOT USE.

Thumbnail of user traceys135
1 review
0 helpful votes
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October 30th, 2018

I have both a personal and business selling closet on Poshmark. I use the site to sell consigned high end designer items from our boutique, and my personal site to sell my children's clothing and my clothing/shoes. Have had excellent selling experiences with the exception of buyers who make up issues' which is obviously due to buyer's remorse. I sold a pair of suede slip on Trekker shoes, explained they had been worn several times but were in excellent condition, buyer opened a claim stating there were unknown particles on the insoles and due to possible allergies wanted to return them! The particles were a few pieces of lint from cotton socks! Expectations of some buyers are ridiculous. Don't buy preowned shoes if you don't have tolerance for lint,!

Thumbnail of user gretchenb8
5 reviews
18 helpful votes
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January 10th, 2018

NWT means "new with tags". If an item isn't new, it should not be permitted to be posted as such. I purchased a necklace with the NWT description, and the necklace I received, which was gold-plated, was tarnished to the point of looking green. Unacceptable for Poshmark not to accept the return of this item.

Thumbnail of user adil133
1 review
7 helpful votes
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January 31st, 2017

I recently purchased a watch from Poshmark. When I received it, it did not work. I took it to the jewelers to see if it just needed a battery. The jeweler said the back could not be opened to replace the battery. The watch was $125. Poshmark said there were no returns or exchanges but they would offer me $20 on my next purchase. Next one? No thank you.

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