• Poshmark

Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
149
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user lenaluo
1 review
4 helpful votes
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May 17th, 2019

The dress was beautiful, was listed as never worn. Upon receiving the dress the box reeked of old wet clothes. I wish seller would have mentioned this. The dress was "Dry Clean Only". I bought the dress for my 85 yr old mom to wear for a wedding. The Dry Cleaner would not even touch it. He said, it smelled like it went down on the Titanic and came back.
I washed the dress in white vinegar, borax, Woolite, Oxiclean Odor Blaster. I did this for 3 days. Still stinks bad, embarressed to return it or even donated to Goodwill. Stunk up my house and my washer. Ask questions before, items look great online. This was my first purchase, I don't know if I will buy from them again.

Thumbnail of user kayb204
1 review
0 helpful votes
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January 28th, 2020

I ordered shoes and, after a week, they still had not shipped. I sent a message to the seller (the only way that I saw to do it which was add to a stream of praises) and instead of replying, she blocked me and canceled my order. DO NOT USE THIS SITE! It is a shame, because there may be some legitimate sellers and good stuff.

Thumbnail of user sarahf1302
1 review
0 helpful votes
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February 23rd, 2022

They offer a 15$ referal credit to customers. I reffered someone in my family and poshmark told me they would not offer the credit to me and accused me of fruad. I proved to them there was no fraud. Mums order was paid with her card registered in her name. My orders are paid with me card registered to me. Poshmark tracks your phone and because i had logged into my mums poshmark account on my iphone to help her ( my mum is in her 60's she doesnt use apps) poshmark accused me of fraud. Truly disgraceful way to treat customers. I don't understand how they are still in buissness. They said I was trying to get a free $15…. Even though I proved to them that was untrue. I dont see them being in buissness much longer.

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Thumbnail of user jessicag2358
1 review
2 helpful votes
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January 11th, 2024

I bought a 20 lb weighted vest from a seller on Poshmark,@ladymary59. When it came it had no weights in it. I immediately notified Poshmark and asked to return it, because of what use is a weighted vest with no weights? They said to talk to the seller, who said she had some weights. When I asked to buy the weights she said they would to too expensive to send. I looked up her ad and saw that it did say weights were not included---was that disclaimer there when I purchased it, I don't know, but I was not happy with the product because it was defenitely not as expected and worthless to me as it was, and wanted to return it. In spite of this, Poshmark released the funds to the seller and neither the company nor the seller would budge. I ended up buying the same product from Amazon for $6.00 more--including the weights and am happy with the Amazon one. If I buy a red vest, I don't expect to have to buy red dye somewhere and color it red. If I buy a weighted vest, I don't expect to have to buy weights somewhere else to make it weighted. I will never buy from Poshmark again, and I advise everybody else to avoid them as well--unless you want to throw your money away.

Tip for consumers:
I think that the company should tell customers that they will not return items even if customers are not happy with their purchases.

Products used:
Weighted vest

Service
Value
Shipping
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Thumbnail of user shannont27
1 review
5 helpful votes
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February 10th, 2017

I keep seeing reviews of people on posh complaining" "it took months for my item to arrive and when it did it was too small..." Ok--number one, you did NOT wait months for anything from Poshmark. Plain and simple. Sellers are required to ship within one WEEK or the buyer can cancel the transaction--and if much goes past a week, POSH cancels it. So that's total BS. Number two, it is very clearly stated in the guidelines that you are to ask questions about size and seek measurements from the seller BEFORE you buy. Its a no returns site--always has been--unless something is misrepresented or fake, etc. If you are too lazy to ask a seller to give you measurements for an item you're buying at a heavily discounted price, then don't be mad when it arrives and does not fit you. Jeez... some people just want to FIND something to complain about. Poshmark is GREAT, and has been an excellent and supportive place for me and many other women to succeed in business on our own terms. Those of you who have such problems--maybe look inward. Many of us are quite happy and have no issues at all adhering to the very simple app guidelines.

Thumbnail of user takalaf
2 reviews
0 helpful votes
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September 27th, 2021

On 9/15/2021, I contacted poshmark seller Shop_With_Farah to offer money to purchase size 40 Saint Laurent Gold Opyum Heels. Seller accepted my offer. My credit card declined for fraud prevention. Seller contacted me for non-processed payment, as she was initially very responsive. I immediately approved purchase, which seller had to rerun minutes later. When seller reran credit card she put it under size 38.5 Saint Laurent Gold Opyum Heels. I was not aware of this mishap. On 9/17/2021 I noticed the mistake the seller made. I reached out to Seller, 9/17/21, to point out the problem with her mixup on shoe size, no response through 9/27/2021. I contested through poshmark asking to not ship the shoe. On 9/27/21 I received an email from poshmark denying me to return the shoe. I merely want to exchange the size 38.5 shoe the seller picked to send me, for the originally purchased correct size 40 shoes I ordered, not the return. $594.01 shoe is just sitting in its shipper box, I can't fit.

Thumbnail of user lauraj1549
1 review
1 helpful vote
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May 17th, 2023

I have sold several things on Poshmark but buying and returning are an absolute nightmare! I bought a purse that turns out to be a fake and now I cannot resell it on their site. They have a nonexistent customer service. No one to talk too and just emails with the same gibberish response. It's ok for cheap reusable items but if you are looking for a valuable item:They do not verify their designer labels and YOU WILL BE STUCK WITH A WORTHLESS FAKE.

Tip for consumers:
They don't verify the authenticity unless it suits them

Products used:
Designer purses, shoes , clothes wallets, backpacks

Service
Value
Shipping
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Thumbnail of user manmeetsinghm
1 review
3 helpful votes
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March 20th, 2023
Verified purchase

POSHMARK is biggest scam don't ever try to register and buy or sell because screenshot are attached and self-explanatory they never take back returns and also sell old used items by listing as new, also if you sell anything they don't deliver to buyers and take out original Working products and return back by saying it damaged.
Biggest fraud company in India.
So be aware of "POSHMARK", better Mark as spam in your all divices.

Tip for consumers:
Don't never ever try it's scam your hard earned money will lost.

Products used:
First experience of buying new crocs, and delivery was made of used old crocs, which where in condition to trash.

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Thumbnail of user bethr65
1 review
2 helpful votes
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August 31st, 2017

I love POSHMARK I only shop there now. If I find something in a store I check posh to see if I can buy it there for a fraction of the price usually at least 50% below a store price. Others buying mistakes are my wins because they sell it on posh.

Thumbnail of user azaleaa
1 review
32 helpful votes
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March 29th, 2016

Posher/seller on site with user *******@ebaywizard posts fraudelent and false advertised high end jewelery. There are several complaint comments from purchasers of her items and this sellers solution is to block you. I along with other Poshmark sellers have complained and reported the fraud activity to Poshmark and they do nothing about it. They profit from the sale and do not reimburse the bad faith sale and no reprocussion to the seller committing the fraud. She continues in business and Poshmark continues to benefit from her fraudulent sales.

Thumbnail of user amandaj87
2 reviews
6 helpful votes
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March 17th, 2017

I used the site to purchase and sell items at a steep (Poshmark gets 20% of your sale) price and the shipping continues to increase! I sold 2 pair of jeans recently and never received my payment. Ive sent SEVERAL emails with no response! DONT WASTE YOUR TIME-TOTAL SCAMS!

Thumbnail of user melindag180
1 review
2 helpful votes
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June 13th, 2022

I bought a pair of dance shoes. The shoes although marked size 7 were clearly 2 different sizes. When I contacted the seller she said "they were fine when I used them" BUT... immediately offered to take them back! She said I would have to file through Poshmark. No way were they right using a tape measure the left foot was 1 " shorter than the right. Poshmark denied the refund and 'closed the case' I did a chargeback with my credit card and sent pictures to Poshmark of the CLEAR length difference. NO RESPONSE. It was only after I told the seller that I would place on social media how she misrepresented the item that I got a response. The money was refunded and they sent me a warning! Poshmark said 'I should have asked questions prior to my purchase" Who asks 'ARE THE SHOES EQUAL IN LENGTH WHEN YOU MEASURE THE BOTTOMS? You trust and believe they are right. Not sure I will ever buy through Poshmark again.

Service
Value
Shipping
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Thumbnail of user zarinay83
1 review
2 helpful votes
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June 18th, 2023

Customer service is beyond terrible. Stay away from this site They will screw you and leave you with themerchandise you are not happy with. Never shopping there again. The worst experience ever!

Tip for consumers:
Stay away from this site

Products used:
Bag

Service
Value
Shipping
Returns
Quality
Thumbnail of user kathleenb1500
1 review
1 helpful vote
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November 26th, 2021

Dishonest and poor customer service. Refused to refund me for a wrong item they sent me. Blamed it on me that I received what I ordered. Will never order from them again!

Thumbnail of user elanam
2 reviews
16 helpful votes
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March 3rd, 2018

I have purchased from Poshmark three times, and not once have I received my item. Either the seller cancelled, or they just never bothered to ship. I'll stick with ebay or Therealreal

Thumbnail of user shelleeh
1 review
12 helpful votes
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February 16th, 2016

I purchased a skirt on poshmark, I never receive my item person selling claims they shipped it and had tracking info but postal service never received I'm still waiting for a refund

Thumbnail of user jemniferg
2 reviews
1 helpful vote
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April 25th, 2019

I swear, I will not be scammed by Poshmark again. Their no return policy meses everything up. People be false advertising left and right. Bought a pair is size 8 shoes, got them they were more like a size 7! Can't return them, asked the seller if they were a true 8, " yes, I'm an 8 " NOPE! Stuck with them. I tried it again, bought a dress " brand new " wore only once, got it, it had some bleached stain, CANT RETURN IT, again stuck loosing money. At least on EBAY you have a choice. The costumer service for Poshmark SUCKS, no help what so ever.

Thumbnail of user crystalm476
1 review
0 helpful votes
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April 22nd, 2021

Poshmark STOLE my bag! Cancelled transaction after I shipped the item. Buyer received it, confirmed delivery & I received no payment! Poshmark will do nothing! HERES PROOF with screeenshots of my correspondence with buyer.

Tip for consumers:
Don’t sell or buy with Poshmark! You have no control over the outcome and can get screwed out of hundreds of dollars

Products used:
Handbags, shoes

Service
Value
Quality
Thumbnail of user ashleyb109
2 reviews
22 helpful votes
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December 21st, 2015

No other place will you find a middle man market that takes 20% of your profit. Ebay and amazon dont take anything but a fee for using their website. POSHMARK DEMANDS YOU PAY THEM 20% OF YOUR PROFIT. To put this in respective terms. They will take 40 dollars when you price an item at 200. That leaves you with 160 profit for an item worth 10x the amount you are already selling at a discount. Large corporations and business deals dont even make percentage cuts that big, and when they do, they are marked as thieves all over the news! Dont play into their gimic. They are a million dollar company who wants to take even more.

Thumbnail of user jasonb2100
1 review
0 helpful votes
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October 30th, 2021

WARNING! This company supports scam artists and condones fraud. I ordered some clothing from one of their vendor's that arrived damaged. Poshmark denied our return claim without explanation. WORST customer service I have ever encountered. DO NOT SHOP HERE! POSHMARK SUPPORTS SCAM ARTISTS AND FRAUD. I have filed a report with the Better Business Bureau.

Tip for consumers:
BUYERS BEWARE!!! Poshmark supports vendors who are selling damaged and misrepresented items. They support SCAM ARTISTS and fraud. I ordered a pair of pants that arrived in shreds. Completely unwearable. Poshmark denied my return claim without explanation. Their customer service has been non-existent. SHOP AT YOUR OWN RISK. Poshmark is not consumer friendly.

Products used:
Pants (if the shredded piece of denim I received could be called "Pants")

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Value
Shipping
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Thumbnail of user philipc700
1 review
0 helpful votes
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November 29th, 2022

I recently bought a hat from poshmark that was sealed in the package, so I pressed accept.The hat has a hole and poshmark sided with buyer. How is that fair?They never tried to make it right.

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Value
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Thumbnail of user marnediah
1 review
2 helpful votes
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June 7th, 2017

Dear Poshmark,

I am writing in reference to an order gone wrong I ordered a pair of purple air force ones in size 9 but received a size 7 and I'm getting no response on the matter I will now join the many other unsatisfied customers on the review board and share my horrific story

Thumbnail of user claudinec3
2 reviews
18 helpful votes
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August 18th, 2016

I have purchased four items on Poshmark. The first one got lost in the mail. The second one I found out had been listed for three years and was sold three years ago as well. The third one was great. The fourth one I got the wrong item. I have more coming and I am scared to think what screw ups will happen next. Stick with Etsy, Ebay, RubyLane, ShopStyle, OneKingsLane, but you are taking a HUGE risk on Poshmark, Plus you cannot get them to respond to you by email it takes them three days to respond.

Thumbnail of user randis6
1 review
5 helpful votes
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July 19th, 2017

I googled Anne Klein mesh watch. One came up and it was through Poshmark. There was a picture. The seller said it was oversized without a battery. I ordered it. When I received it, I tried it on but it was so small, I couldn't latch it. I am a 5foot 115 pound women so I was surprised. I contacted Poshmark within 18 hours. They email me back after 4 days and claimed I hadn't followed the return procedure of 3 days. They will not honor a refund. NEVER buy ANYTHING from this place. They suggested I donate the watch! They are very unprofessional and don't support the buyers, without whom they couldn't exsist.

Thumbnail of user wendyl483
1 review
4 helpful votes
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August 11th, 2021

I wanted to cancel, they said that it's up to the seller, I couldn't cancel my order because they restricted my account because when I saw they weren't helping me I file a dispute with PayPal, they were communicating with me with email only and one email 24 hours after. They costumer service is awful. They didn't want to cancel even if the product say you needed to cancel in within 3 hours of purchase which I did a minutes later when I realized I used the wrong method of payment.

Tip for consumers:
Don't buy things from this website they don't protect buyers

Products used:
Purses

Service

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