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Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
150
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

Rating

Timeframe

Other

Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user cecez
1 review
1 helpful vote
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July 23rd, 2015

Love this app! I love how I can find rare and discontinued items, and sometimes at a really great price! If you download the app and sign up with the PKBOX you'll get $5 credit to spend right away!

Thumbnail of user stephaniem2463
0 reviews
0 helpful votes
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January 4th, 2022

Poshmark is a joke. I was selling brand new Christian LouBoutin's on this joke of an app. I sent the boots to the "authentication center" for Poshmark. They approved my boots. (They say you have to send them there first so that they can verify you're sending what you say you are) They buyer lied and told them that my boots were worn and cleaned and said they were stretched and had an odor. All lies. They did not require any photos or anything because they would have seen they were lying. Per there rules you cannot return an item just because you changed your mind or you don't like them now. But they allowed this buyer to do so. Now not only did they have my boots at the "center" for almost 2 weeks but now they have allowed this buyer to waste all my time and effort to send these to them. When I told them these are brand new they ignored me and went off they buyers word and not mine. When I received the boots back just as i said, you could eat off the bottom of these boots. That's how brand new they are. I never even tried them on. They allowed this buyer to put there fat foot in my boot and stretch them. They refuse to do anything about it and they refuse to give me any information for their legal team because I am trying to sue them because my $1400 boots have now been stretched. Can anyone out there help me? I am beyond pissed.

Tip for consumers:
Do not use this site. They are a scheming scamming company. They also take a big chunk of what the purchase price is

Products used:
None

Service
Value
Shipping
Returns
Quality
Thumbnail of user jadah2
1 review
6 helpful votes
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May 28th, 2015

@lilbolluyt is a posher, she is on Poshmark. I have made so many purchases of hers and she is a honest seller, she described her items how they are and i have no complaints. I have a group of people i buy from but i visit her closet the most. I also recommend shopping *******@theadente,@ psaltis2001,,@rivanarusso,@ashlettanner. And so on, I love my group of sellers and i would recommend them to ANYONE who loves posh.

Thumbnail of user megf41
1 review
0 helpful votes
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January 6th, 2022

Very poor service, take your money instantly and then no communication, super slow authentication and no customer service.
Will never shop there again!

Tip for consumers:
Don’t shop on postmark

Products used:
Hangbag

Service
Value
Shipping
Returns
Quality
Thumbnail of user cs1198
1 review
0 helpful votes
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November 9th, 2022

I only gave one star bc I had to! I have emailed them several times bc my order is not showing up to return. They will not email me back! I have sent them 8 emails about my order! What a JOKE!

Thumbnail of user kimh1797
1 review
0 helpful votes
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August 12th, 2023

Thank you Evelyn Spears! Wonderful prompt and loving service. Thank you for the beautiful yellow jacket that was so nicely packaged. It is beautiful and the price was amazing.

Blessing,

Kim Hartt

Tip for consumers:
For proof of purchase I just took a picture of the coat, but here is the information from the receipt...Order ID
64d2677374cb4721888b36d5

Seller
@evemaria52

Products used:
jacket

Service
Value
Shipping
Quality
Thumbnail of user santosh84
1 review
9 helpful votes
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September 29th, 2017

I wanna say to all of the people, that wrote a review Thank You, for taking the time to write the review. You've saved me money, time, and a headache, dealing with a unprofessional company.

Thumbnail of user josej437
1 review
0 helpful votes
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January 16th, 2023

I ordered a $1500.00 bag from poshmark. I didn't get any response from the seller or poshmark on the status for 7 business days. Then I contacted poshmark on the status. Still there wasn't any response. One day later some one send a message saying that the seller is not responding. On the Same message thread they asked the seller on when the bag will get shipped. The seller still didn't respond. Three days later I messaged them again. The answer was seller wasn't responding. So I asked the agent if the seller is shipping the item directly to me how is it get authenticated as the poshmark web site indicated. No answer. After ten days when I tried to cancel the order per poshmark instructions on their web site there wasn't even an option for it. Finally I contacted Paypal which through I made my payment and managed to cancel the order.
My overall experience with poshmark was extremely poor. They are a very untrustworthy company to deal with. Very poor service. You can never talk to anyone online, no live chat or support and still they tried to sell big ticket item. What a shame. I wish I had checked the online reviews before I made my purchase.

Tip for consumers:
Not trustworthy.

Products used:
Never received the item

Service
Thumbnail of user annefortain
1 review
0 helpful votes
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November 4th, 2023

POSHMARK is more like a scam platform, they trapped you enter your credit card and all the confidential inforamtion, after, they will do whatever they could to block you go through the order placing, announced you are fraud buyer etc... I just simply want to buy sth from there it is really ABNORMAL that no matter whatever I've tried, I have no way to go through it, then all of suddent I realized there is NO actual "seller" exist, but just attract you to enter your " credit card ", which was required at the very beginning before the order been placed. So, do NOT waste your time, be away from POSHMARK, as far as possible!

Thumbnail of user yukikom1
Yu m.
1 review
0 helpful votes
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March 17th, 2020

You can not return the item you hate. Complete waste of money.
Poshmark rep encourage me to resell the item with 20 % fees.
Customer service rep is not as professional as Ebay's.

Thumbnail of user jenl67
1 review
6 helpful votes
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July 30th, 2017

Bought a shirt that was way stretched out under the armpits. Asked to return it but poshmark said no, since it was the correct size. Also wrote the seller to do the right thing, but no reply!

Thumbnail of user kimm263
2 reviews
0 helpful votes
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May 1st, 2017

I'm very sad to see so many bad reviews. I also find some reviews to be false. People stating they bought merchandise they never received. That would almost be impossible period because once you receive your order you have to accept it on pause for us to receive our payment. It has to be marked delivered by the post office so I do believe that those posts or people trying to sway others from not shopping on Poshmark. I have had many many great reviews I've only had one person who disputed a purchase from me and it was because she didn't agree with the color blue I listed as teal or seafoam green and she said it wasn't blue. Poshmark cited with me and gave me my $9.50. I have found that most who sell on Poshmark are very honest and good people. I've also heard horror stories of people who have bought something decided they didn't want it and would damage the merchandise to make a claim and send it back to the person who sold it to them damaged when they sold it to them in good condition. This is a place where you have to really read the reviews before you buy something and you yourself should be an honest person and understand it is a no return policy and if you don't like it yourself resell it on Poshmark period but shame on you people for telling lies that you didn't receive something but you lost your money I just don't see how in the world that could happen. Everyone come and shop at Poshmark you'll have a great experience just be wise ask for more pictures if you need to and always read the person's reviews that they receive

Thumbnail of user tias14
1 review
4 helpful votes
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March 18th, 2017

Don't sell on here, I entered my correct routing number and account number to my baking account and never received a penny I earned. This is such a horrible scam. Very disappointing.

Thumbnail of user michelek170
1 review
7 helpful votes
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May 19th, 2019

Seller, stefielouhoo, posted a stock photo ad of a model wearing a "dress", The dress she was selling was labeled women's size M. The dress in the photo reached to within a couple of inches above the model's knees. However, what I received was clearly a top, with a measured shoulder to hem length of 29 inches and NO SIZE ON THE LABEL. It barely reached to the top of my thighs. When I requested a refund, she admonished "This is a matter of fit, which is not a reason for opening a case... You could have asked for measurements of the item yet you chose not to do that. Unfortunately, there is not a set standard for what every size medium in the world should measure. Ultimately, you should have asked for measurements to assure a proper fit." Well, I expect a size M dress to reach at least a few inches below my panties and not expose them, which is how a size M fits me. If the seller had just posted an actual photo of the article of clothing on a size M model, it would have been a completely different outcome. Why would an honest seller post pictures that are not of the actual piece of clothing they are peddling if not to deceive the buyer? Honesty in advertising is key. And the length of this piece is not even close to being justified as a dress.

Thumbnail of user andreaa115
1 review
5 helpful votes
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May 21st, 2018

Please be careful buying from this site. They do not scream the seller, I got a pair a shoes that was listed 39 and I got a size 41 and the shoes is fake. You will be safer my buying from Real Real.

Thumbnail of user tomp930
1 review
2 helpful votes
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June 9th, 2021

I received something that was described as NWT(New with Tags)and when I got it there were 2spots/stains on it that I don't believe will come out... now how did that happen to a brand NEW shirt, or is it all just a scam?! Don't do business here please, they do not have a Customer Service # to call if that tell you about how poor the Customer Service is...! STAY AWAY!

Tip for consumers:
DO NOT USE-THEY WILL SCAM YOU!!!!!

Products used:
Clothes, makeup

Service
Value
Shipping
Returns
Quality
Thumbnail of user patl57
1 review
13 helpful votes
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August 3rd, 2017

Poshmark is the place for vindictive fraudsters. I bought 2 items from Poshmark, and both items were not delivered, I complained and in retaliation was blocked

Thumbnail of user pollys7
1 review
10 helpful votes
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May 26th, 2017

I immediately contacted them when the defective item I purchased was received. Sent photos with five emails and they refused to take the defective item back.

Thumbnail of user jh1182
2 reviews
2 helpful votes
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August 23rd, 2022

I recently placed my first order on Poshmark. After a week, Poshmark cancelled without explanation.

Based on this experience, I would never buy or sell on this unprofessional site.

Tip for consumers:
There are apparently many “inactive” sellers on Poshmark (from reading reviews). This may be the reason why Poshmark cancelled my order.

However, they should be eliminating untrustworthy sellers — this is their responsibility.

Products used:
Attempted to purchase a shirt.

Thumbnail of user graciej
1 review
9 helpful votes
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May 26th, 2017

I bought some great articles of clothing from a lot of honest sellers but I had two bait and switch sellers that Poshmark could care less that I was stiffed of 50 dllrs the first time and 72 dllrs the second time. The sellers were rude and careless. Also my bad reviews were erased so more than likely they did this to others.

I WOULD RATHER PAY FULL PRICE THAN TRUST THIS COMPANY!

Thumbnail of user andrer140
1 review
1 helpful vote
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October 13th, 2021
Verified purchase

Poshmark is the scam of all scams, I bought some sneakers and I don't know how but they authenticated them. The seller put the wrong address on the package so low and behold it was never sent to me. And when I went to the post office, they pulled up all the information on the package to find out that it wasn't even a pair of sneakers it looked more like a t shirt with the weight of the package. So how in the $#*! did Poshmark authenticate this? And the best part is there is no live person that you can talk to. So you have to play this email game back and forth bull$#*! to get a response or the lack thereof. I'm telling you, if you love your money as much as I do. Stay the $#*! away from Poshmark. As I said in the beginning, it is the ultimate scam $#*! show. I included a picture of the item I purchased and the seller. And once again I await to see what Poshmark has to say about this poorly handle excuse of a $#*! show situation. I'll leave you with this. I will never, ever buy again from this website. I'll stick to eBay. I have never, ever been scammed on that site.

Tip for consumers:
Run the $#*! away, as far away from Poshmark as you can get. Don’t look back, don’t turn around, don’t stop running. Poshmark is the perfect to get scammed, $#*!ed, and bamboozled out of your money.

Service
Value
Shipping
Returns
Quality
Thumbnail of user katq
1 review
1 helpful vote
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November 19th, 2015

I've had good experiences buying and selling on Posh. If you're thinking about joining, enter my user code to receive a free $10 credit on the app:
PYXKS

Thumbnail of user nickoled2
1 review
0 helpful votes
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August 4th, 2021

I brought a Michael kors hand bag from Poshmark and I received a fake bag, just unbelievable and I also ordered a coach hand bag that should be delivered to me this Saturday I guess that's gonna be fake also, don't order off of this site because it's a scam

Thumbnail of user kiat3
1 review
6 helpful votes
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December 19th, 2016

This site is horrible! I shipped my $675 brand new shoes & never heard anything back from anyone. & I Never received my money. Horrible customer service can't even reach anyone!

Thumbnail of user ayriannaw
1 review
1 helpful vote
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March 5th, 2023

This place is a nightmare! They do not protect your purchase as they claim. Items arrive broken there is no customer service phone and they do not respond to your emails.

Tip for consumers:
You are taking a risk. There is no help and customer service of any kind provided via phone or email back from the company.

Products used:
I bought depression glass ware but it arrived broken and cracked.

Service
Value
Shipping
Quality

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