• Poshmark

Poshmark

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Overview

Poshmark has a rating of 1.3 stars from 2,832 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Poshmark most frequently mention customer service, phone number, and credit card problems. Poshmark ranks 62nd among Consignment sites.

  • Service
    709
  • Value
    641
  • Shipping
    625
  • Returns
    600
  • Quality
    579
Positive reviews (last 12 months): 6.2%
Positive
10
Neutral
2
Negative
150
771
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How would you rate Poshmark?
Top Positive Review

“If i could give less then 1 star i would they are the worst”

moishe s.
3/6/24

I bought something in the picture its looks like it is 4 feet long when i got it it was 4' long & they would not take it back or give me back my money

Top Critical Review

“False Advertisement”

Martina C.
7/25/24

Be aware of false advertisement Poshmark allows. I bought pajama showing both top and pants on the picture and I only received the top. Poshmark is not helping me with this issue. They won't allow me to return it and get money back. I totally overpaid for a used piece of pajama top.

Reviews (2,832)

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Reviews that mention popular keywords

phone number (94) credit card (101) return policy (83) return request (27) customer service (691) love notes (31) post office (52)
Thumbnail of user thuyn90
1 review
0 helpful votes
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November 30th, 2023

Pay for quality shoes, but not quality at all. Hurt my foots Size bigger than normal Cannot return.think before you buy

Tip for consumers:
Yes

Products used:
Sandals

Service
Value
Shipping
Returns
Quality
Thumbnail of user scottm736
1 review
3 helpful votes
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September 21st, 2019

My jean never came. Poshmark emailed me and told me they canceled my order. But they never reimbursed me. And of course they can't be telephoned. So I have no recourse. Beware

Thumbnail of user jeffw355
1 review
1 helpful vote
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September 17th, 2019

Waited a week for a pair of shoes I bought from this site after a week the order got canceled by the seller! Don't ever buy from this site it's a scam!

Thumbnail of user cbsijdjidbjdaob
1 review
1 helpful vote
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May 7th, 2017

This website is a $#*!ING scam. I never got the damn thing and was never given a refund! I'm calling the police soon if I don't get a refund immediately.

Thumbnail of user sylviaw6
1 review
12 helpful votes
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March 4th, 2015

I joined about a month ago and for the most part the sellers are pretty good. The last two sellers refuse to send my merchandise that I ordered! Poshmark was forced to cancel these two orders because the sellers would not respond. I wrote Poshmark asking them why they allow these people to sell that have no intensions sending out the merchandise that has been purchased from them. They never responded back to me. Pleas stay away from "KEEPITNET and YOMACAMACA. They have closets set up to sell and they will not send your merchandise to you, be warned! STAY AWAY FROM THESE UNTRUSTWORTHY SELLERS!

Thumbnail of user stacys109
1 review
3 helpful votes
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March 18th, 2018

I bought a pair of pants that were ripped in the crotch and I couldn't get a refund or even a resolve! The second seller never even shipped the item. Scam scam scam!

Thumbnail of user josephw236
1 review
5 helpful votes
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January 6th, 2019

My wife ordered a pair of sneakers as a gift for me. They were supposedly delivered while i was at work. Never got the package. Neighbors know nothing. Never EVER in 5 years at this address has ANYONE lost or not recieved a package. Never accepted the order on the app since it was never recieved. Reported well within Poshmarks terms. Took them a week to basically tell us we are on our own. UNBELIEVEABLE...$142.00 down the drain. Worst experience with online shopping in my life. This is exactly why people are wary of 3rd party seller sites. I WILL TELL ANYONE WHO WILL LISTEN TO FORGET ABOUT POSHMARK

Thumbnail of user sheliaw83
1 review
0 helpful votes
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December 17th, 2022

This review is to say on my last purchase from posh mark will be my last I purchased a Sak backpack for a seller and I wasn't satisfied with it so I sent it back the next day the saler gets it back 3days later and says poshmark has dispatched my return so she kept my 61$ I think that's wrong I went threw all the proper procedures I am looking into the matter further with my attorney

Thumbnail of user jillp26
2 reviews
16 helpful votes
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January 9th, 2017

Seller, Dena Spadafora at ******* Liberty Trail, North
Liberty IN *******-9349. Is a lying cheating thief and Poshmark did nothing to rectify the situation - CUSTOMERS BEWARE, if you get CRAP that is not as advertised Poshmark will NOT help you and you will get SCREWED!

Thumbnail of user jenniferr458
1 review
9 helpful votes
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March 22nd, 2019

Jean's were low rise but didnt state that. They wont let me return them. Biggest scam online right now. Save your money folks. You are better off shopping on Amazon

Thumbnail of user margarets334
1 review
4 helpful votes
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September 29th, 2019

Being that it was my first purchase ever, I was confused about the receiving process of the purchase. I read their email directions and was under the impression that you were to click on the delivered box so that Poshmark and the seller would know you received the item. I then thought you had 72 hours to decide if the item was "acceptable." I waited until the following day to look at the Coach handbag I purchased and noticed that the bag had no price tag. I went back to the ad on the Poshmark website and it said NWT (new with tags). I then tried to mark the purchase as "unaccepted" but the site wouldn't let me. I sent a email message to Poshmark customer service which automatically sent me a email that said they would get back to me in 24 hours. Two days later I received an email asking for more information. I sent an email back and now it is 5-6 days later with no response. I also sent another email after not hearing back after 2 days. So, basically Poshmark does check into their sellers and does not back or guarantee their sellers. Lesson learned. Will be deleting my account.

Thumbnail of user blargm
1 review
11 helpful votes
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July 10th, 2016

Did you ever see that gif where it shows the most annoying things on the Internet? Well a top pick was when you start getting a dump load of stupid emails from a site you barely ever use-the kicker being that to opt out of every email type completely, you have to sign into your account. By this point you probably don't remember your screen name or password, or they forced you to make a password with certain specs like a number and a symbol. So those of us who keep the same, simple password for garbage sites like this can't remember after multiple login attempts. They also have a genius capcha system where you have to look through photos to find ones that have a similar theme. This is every time you mess up your password or username. After attempt 5 you just give up and hope the opt out choice at the bottom of their last email worked for all types of emails. Which it does not. It's truly ironic though; this variety of imbecile marketing usually backfires as customers like me become so infuriated with the system altogether that they just want to delete the entire site out of their lives. This is where I'm at right now.

Oh also: the 12 year old dumb asses who sell their wrinkly old "designer" trash dresses think that a name brand means they're gonna get paid. I don't care what brand the item is, if it looks like you wore it to a college frat party and probably tried to scrub the cum stains out of it, I ain't buyin it. DONE.

Thumbnail of user mercys5
3 reviews
7 helpful votes
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March 7th, 2019

Scammers unprofessional liars allow inactive phantom sellers to list things for sale when they aren't even for sale just to steal money. They don't even have a live chat or phone number ei5er only email correspondence that takes a week for them to reply and they're dismissive, insensitive & don't care at all about customers being ripped off and not receiving purchased merchandise. I was going to be a first time customer at poshmark but will never buy from them they cancelled my order bc it didn't exist it was all a fake account with photos for sale not actual items. Too bad i'll take my business to Amazon & Ebay true professionals they're phenomenal & amazing at Amazon they've live chat and toll free phone numbers to call them at for customer support/service assistance & Ebay is fabulous too they shop fast and aren't frauds like at scammers at poshmark who needs to shut down. Poshmark is dishonest, undignified & repulsive. I've been a long time Amazon customer for eight years and spent thousands over 10k mostly digital item stores & poshmark has lost out on that, Ebay i'm new too but they're womderful outstanding and i've spent hundreds already in just a week & will remain a loyal customer to them for their professional honest ethical business transactions.

Thumbnail of user melaniej93
1 review
21 helpful votes
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June 9th, 2020

I bought some expensive shoes and didn't receive them and waited 3-4 days until get back to me which is unacceptable!

Thumbnail of user rodericki
1 review
3 helpful votes
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June 7th, 2020

I ordered some retro 11 and they sent to the wrong place lost my money they don't respond so order at own risk horrible 200.00 and nothing in return

Thumbnail of user sues36
4 reviews
36 helpful votes
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December 16th, 2015

PURCHASE NEVER ARRIVED LOST IN TRANSIT. NO HELP FROM POSHMARK. TOUGH LUCK! NOT SO FAST. THEY ONLY ACCEPT MAJOR CREDIT CARDS SO YOU CAN DO A CHARGEBACK AND GET YOUR MONEY BACK. I SEE WHY THEY DON'T ACCEPT PAY PAL. PAY PAL TAKES CARE OF SCAMMERS LIKE THIS INSTANTLY. DON'T LET THEM SCAM YOU. JUST DO A CHARGEBACK. THIS WEBSITES SELLS FILTHY, BROKEN, RIPPED DAMAGED GOODS ALL OF THE TIME. IF CONSUMERS DON'T KNOW ABOUT CHARGEBACKS THEN THEY GET AWAY WITH RIPPING EVERYONE OFF. ALL POSHMARK CARES ABOUT IS THEIR 20 PERCENT CUT. I ASSUME ALOT OF THESE SELLERS ARE FROM E-BAY AND HAVE BEEN SUSPENDED FOR BEING SCUMBAGS. E-BAY CARES, POSHMARK COULD CARE LESS. JUST CALL YOUR CREDIT CARD COMPANY! IF THIS LOST PACKAGE EVER SHOWS UP I JUST REFUSE IT. DONE DEAL! THIS WEBSITE IS NOTORIOUS AND ANY CUSTOMER SERVECE REP FROM ANY CREDIT CARD COMPANY KNOWS ALL ABOUT THEM. HORRIBLE SELLERS AND WEBSITE. YOUR CREDIT CARD COMPANY INSTANTLY CREDITS YOU AND THEN GETS THEIR MONEY FROM POSHMARK. THANK YOU

Tip for consumers:
Don't use this site. They denied my return and now are trying to keep both the counterfeit item and my $69.99! after the tracking number showed that days before the seller got her fake dress back. THE WORST OF THE WORST. Don't use this website. I can't believe this site does these horrible things. The seller said in her e-mails it is out of her hands and pretty much TOUGH LUCK! Thank God I did a chargeback. Please don't buy from them. You have no buyer protection. A website that knows by a track

Thumbnail of user latashaj3
1 review
6 helpful votes
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April 4th, 2018

I ordered a skirt. Prior to ordering I reached out to the seller and asked if this item was in a pest, pet and smoke free environment. The seller confirmed and I bought the skirt. Because I have a different mailing address and I know how the sellers get paid, when I got an email from Poshmarj confirming the delivery, I accepted it blindly. When I went to pick up the skirt, I opened it and noticed it has white stains and oil spots. When I went.to the site using my cellphone I tried to open a claim and was informed claims can only be opened via their web app or a desktop. I forgot my password and requested a reset email 4 times and never received the email (I am still waiting on that email). I reached out to their customer service and it was reiterated to me how to file a claim and that i am not eligible for a refund because I dod not submit claim within 3 days of delivery, not addressing that I am unable to acces my profile except but through mobile data because whatever the password is (it's masked for privacy), I can't see it.
I am extremely disappointed because I paid money for an item I can't wear not can I remove the damage, yet Poshmark does not seemed too concerned about my rights.

Thumbnail of user lunas7
4 reviews
17 helpful votes
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March 15th, 2015

I really should've stayed with ebay and kept the h away from poshmark.
They have no oversight and you can not return items that are not wanted-- I wanted to ask a seller a question and ended up buying because was aware that I was getting same item for my birthday. When I tried to tell the seller (before it shipped out) I was totally ignored and couldn't cancel to save my life. Now I have a bag (in crappy shipping package) of what I suppose is the same thing as I have already (not opening it). Seller will not accept a return. So I tried to contact CS over 7 times. The last being Mar 11 (was told on FB that they'd contact me within 72 hours of that email--NOTHING)
It's so irresponsible that company never checks their emails; their phone number is disconnected; canceling on site doesn't work; or dispute (I have a pic and it will only accept onedrive uploads... what the...?) and the only resource is facebook to complain and then they still do not contact you? It's literally like burning money in a fireplace if you are a buyer. Stay away from this place-- I'm sure there's a lot of other places that are actually good.

Thumbnail of user megc39
2 reviews
2 helpful votes
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August 13th, 2020

I have emailed poshmark multiple times about different issues with NO response. They do not have a phone number to call nir respond to emails. POOR BUSINESS

Thumbnail of user myrar6
1 review
2 helpful votes
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April 25th, 2017

Hi all!
I have been poshing on this app since 2012. I am a seller and a buyer. I am sad to hear of the many negative reviews. I have had some bad purchases and Posh customer service has helped me out on all. I know when you have a sold item and it gets cancelled. You do have to create a new listing for the item. If you sell on Posh. You must put the effort. That means detailed photos and descriptions. If you are the customer. Please ask as many questions s possible. Never buy based on a blurry photo, or a stock photo. If you must, ask for addtnl photos. I am happy to oblige when asked. I want my buyer to be happy! Plus as a buyer myself I know the feeling of not being happy. Also another reference is to look at the sellers stats. How are the reviews? Do they have many sold items but not positive reviews? And it's okay to reposh the item if it doesn't work... just list it as so. I have resold items that's didn't work out at a discount price. One persons loss is another's gain. I hope some of you do not base one bad experience on the integrity of some of the sellers. A lot of us want you to enjoy the community and sometimes you may make a Posh friend or 2. I have!

Thumbnail of user kailal4
2 reviews
0 helpful votes
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June 2nd, 2023

I have made five attempts to purchase from Poshmark. The first, seller cancelled after many days of waiting because they 'couldn't find' the item. The second, came in with a defect that wasn't mentioned on the listing. Third, not a problem with item but the seller wouldn't respond regarding shipping and I was guessing for a few days as to whether or not this one was actually coming. Fourth, we were excited for a pair of shoes for my ten year old and when they arrived they were a size 7.5 and advertised as an 8.5. Had to make a special trip to PostalAnnex to return to seller and my daughter was rather disappointed because we needed them for a school function. Then, and this is the last time I'm using this site... I was told the shoe replacement I ordered for my daughter (because she wanted that style anyway) would be two weeks out. I just cancelled and will go buy in store today and pay the $15 difference. This isn't much of a bargain at this point anyway. I was singing this sites praises at first but the sellers really suck. Get it together!

Thumbnail of user bethd93
1 review
1 helpful vote
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July 14th, 2018

I've sold a few orders that had been put up for return and this last one was a 4 shirt and shorts bundle. The 4 shirts were BRAND NEW my Mom bought them and they were tried on and then Not liked so I posted them. The shorts were listed as used and torrid sz. 20 from 2010.
The buyer recieved the items and claims that two shirts aren't 'identical' and are a bit shorter (the photos showed that.) Also she said one of the short shirts has 'oily stains all splattered on it." However I took a photo before Ivmailed it it and and it was fine.

Then she goes on to say the shorts are too tight and her size 20 torrid shorts are bigger... she even sent a photo of the two. I'm sure in the last 7 years torrid has changed the way they cut their sizes a bit and everyone knows denim is all cut differently.

Poshmark, with my photos and proof that this lady just had buyers remorse, HONORED THE RETURN. $45 worth of money I should have recieved. Not to mention my time to nicely wrap each item in tissue, write a long thank you card and stick some samples in the box. That all cost me money. I am going to be even more pissed if every thing doesn't end up back in that box. The buyer is always right. Not like a seller could want their money back and splash something on their recently bought item by mistake or on purpose and then claim damaged item and you--the seller-- have to accept it. Because they don't protect their sellers at all. They take their commission and run.

Thumbnail of user lynetteg2
2 reviews
17 helpful votes
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May 27th, 2016

Follow all posh rules and you shouldn't have a problem.
It's still possible to get scammed, but if you follow posh rules you're lessening your chance of getting scammed. I was scammed once, because I didn't follow posh rules. I traded. And trading items, you're not covered by posh.
It's safe. Fun. Easy to use.
Just remember to ask questions. Read the sellers "Love notes" section in their "about" section. Make sure you read ALL of Poshmark's rules.
Poshmark states that you cannot return an item if it simply doesn't fit as long as you received it exactly as described by the seller.
Just reposh it if it doesn't fit. I'm doing that with a pair of shoes. Yes, I put it up for more than what the seller sold it to me for, but I want my money back (including shipping) that I paid for the item. That's the only reason. I just want to break even on it. Not looking to make a profit on that item.
It's a buyer beware site.
There are replicas sold on there. Most sellers are honest when they have a replica item. They'll tell you about it, but some are not. Do your research and just have fun.

Thumbnail of user julieb376
9 reviews
47 helpful votes
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May 16th, 2018

FRIST I dont want to be on a site that is LIKE YOU ARE ON A CHAT SITE TALKING ABOUT SHOPPING THIS IS A HORRIBLE SITE AND THE PEOPLE ON THIS SITE COMENT
ABOUT CLOTHES AND GET INTO ARGUMENTS WITH YOU SO DUMB I WENT SOMEWHERE ELSE GOT THE DRESS ON A DIFFERENT SITE AND IT WAS NEW NOT USED AND CHEAPER DONT Buy from this site!

Thumbnail of user monas39
1 review
16 helpful votes
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November 9th, 2017

I have sent Poshmark 2 emails inquiring how I block my "closet" from all the clutter that they send me in the form of emails and how I block the items that I have for sale from offers, which I am not interested in. I have received no answer to either email. The offers that I have received are insulting and ridiculous. $20 for a brand new pair of $800 Manolo Blahniks? Really? ( I had them priced at $90) $30 for a Fendi Cashmere jacket that is perfect and retailed for about $800? ( I had it priced at $95) And then I get to give Poshmark 20% right off of the top? My impression is that potential buyers on Poshmark want something really high end and want to pay nothing for it. And the Poshmark fees? I thought eBay was bad. Poshmark gets 20% right off of the top. And then when someone puts one of my items in their cart Poshmark emails me and wants me to send them a discounted offer? Poshmark doesn't care what I get for my items--they just want the sale to get a commission. All of my items will be canceled and I will close my account forever and never return

Tip for consumers:
Read the reviews on Poshmark before opening an account.

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