I just wanted to start off by saying the logo is ugly. The prices are not affordable what so ever! Considering the target audience is for 16-24year olds. What 16 year old will be purchasing a dress costing £50-£80 it is ridiculous! Looks like a dupe of Oh Polly, and are trying to make the website something it's not! It's not a high end London store. It is a quick delivery online app! Have fun loosing buissness!

Placed an order for some blazers and when it arrived, one had been removed from package (bag was cut and resealed). PLT investigated and resent missing item. I returned the entire order and received a refund for everything except the item that had been resent. Had multiple conversations regarding the missing refund and was told three times that it had been processed but nothing materialised. Had to raise a claim through PayPal to get my money back. Absolutely appalling service!

Run, and do not waste your time shopping at this store. I ordered sweatpants and a shirt and never received the shirt. I tried filing a complaint about not getting the shirt, but they told me they watched the footage and saw both items being packed together. I received the pants and filed the complaint because a week later, I still didn't have the shirt. I was told that customer service was horrible, but against my better judgment, I ordered from them anyway, thinking it couldn't be that bad. It is bad, so stay away because they could care less about your missing item that they didn't ship. They have already been sued for lying about the prices as if you're getting something on sale. I had to learn the hard way and learn about how bad this place was because I did my research after the fact, but you have the chance to run before it happens to you. I gave it a 1STAR, and If I could have, it would have been a 0.

My first time ordering from this site i only ordered because theres a sale going on i ordered 2 sets of the matching shirt and sweats the words are peeling and my girls haven't even worn the shirt or sweats yet when i wash it i know it's going to be a wrap the letters will disappear annoyed

Bought a Halloween costume. It was terrible quality and made TINY! I got a Large and I wear a Medium and couldn't even get it over my head! They try to steal your money. We have a Federal Trade Commission. Dispute it with your bank. We have to do our homework and stop buying from these awful foreign companies online. It's unethical to say you have a no refund policy when you're doing business in the U.S. If it doesn't fit and it's horrible quality and you get it back in perfect condition, you owe a refund! AWFUL!

Horrible Experience - Never Ordering Again!

I wish I could give zero stars. I placed an order with PrettyLittleThing over two weeks ago and I'm still waiting for my parcel to arrive. The delivery date has been pushed back multiple times, and each time I contact customer service, all I get are **empty apologies with no real solution.

I've told them several times now that I don't want the items anymore because the delay is ridiculous. But instead of refunding my money, they keep giving me the same useless response: "We're sorry for the inconvenience." Sorry doesn't help when I've been waiting for over **THREE WEEKS**! I don't want the clothes anymore—just refund my money! But apparently, that's too much to ask for from PLT.

Save yourself the frustration—shop somewhere else. PLT's customer service is awful and they clearly don't care about their customers once they've got your money.

I've order from the e-commerce some dresses and first, once I placed the order I've been charged different prices from those I saw online and on my checkout (in my order history I can still see the original prices I saw and buy with), that brought my total from $311 to $570; second, when I texted them to complain about it and I provided all the evidences they made a mistake, I've only been told I'm wrong. After sending through more screenshots, I've been told that there must be a glitch, but I'm still paying the higher prices. This is stilling money from clients. It's not correct and hope no one else will need to go through their client assistance. Just don't buy anything from them.

If you like quality items, good customer service, and reasonable ways to return items and receive refunds… this is not the shop for you!

They will not refund you if you don't receive the items and will try to make YOU jump through hoops to get a refund. The return policy is also ridiculous — you can't technically as you still don't get a full refund!

The quality also sucks. Just save yourself the time and money and don't purchase from here

Never really had a problem with pot before other than ridiculous sizings. I made an order of five items to which only 4 arrived. I opened a dispute to claim I did not receive one item. They said multiple times they had personally gone through cctv and seen all five items pack when in fact they hadn't. I asked several times for myself to see the the CCTV but they ignored my request and denied a refund or the item to be resent. When told I would be taking further action if either of my requests wasn't made, I then soon received a confirmation email of the item being received as an order. And also had an email from the supporting team manger she will accept what I have said on this occasion and has re ordered it for me.

Sadly didn't see poor reviews until after I had ordered. Goods received of such a poor quality they are totally useless. Website promotes a returns policy but does not conform to their own mantra! Please don't buy from this disreputable company. I have returned the goods but have yet to receive a refund. This company is not complying to Consumer Rights in any form...buyer beware!