Pretty Little Thing

My first time ordering from this site i only ordered because theres a sale going on i ordered 2 sets of the matching shirt and sweats the words are peeling and my girls haven't even worn the shirt or sweats yet when i wash it i know it's going to be a wrap the letters will disappear annoyed

Horrible Experience - Never Ordering Again!

I wish I could give zero stars. I placed an order with PrettyLittleThing over two weeks ago and I'm still waiting for my parcel to arrive. The delivery date has been pushed back multiple times, and each time I contact customer service, all I get are **empty apologies with no real solution.

I've told them several times now that I don't want the items anymore because the delay is ridiculous. But instead of refunding my money, they keep giving me the same useless response: "We're sorry for the inconvenience." Sorry doesn't help when I've been waiting for over **THREE WEEKS**! I don't want the clothes anymore—just refund my money! But apparently, that's too much to ask for from PLT.

Save yourself the frustration—shop somewhere else. PLT's customer service is awful and they clearly don't care about their customers once they've got your money.

Bought a Halloween costume. It was terrible quality and made TINY! I got a Large and I wear a Medium and couldn't even get it over my head! They try to steal your money. We have a Federal Trade Commission. Dispute it with your bank. We have to do our homework and stop buying from these awful foreign companies online. It's unethical to say you have a no refund policy when you're doing business in the U.S. If it doesn't fit and it's horrible quality and you get it back in perfect condition, you owe a refund! AWFUL!

I've order from the e-commerce some dresses and first, once I placed the order I've been charged different prices from those I saw online and on my checkout (in my order history I can still see the original prices I saw and buy with), that brought my total from $311 to $570; second, when I texted them to complain about it and I provided all the evidences they made a mistake, I've only been told I'm wrong. After sending through more screenshots, I've been told that there must be a glitch, but I'm still paying the higher prices. This is stilling money from clients. It's not correct and hope no one else will need to go through their client assistance. Just don't buy anything from them.

If you like quality items, good customer service, and reasonable ways to return items and receive refunds… this is not the shop for you!

They will not refund you if you don't receive the items and will try to make YOU jump through hoops to get a refund. The return policy is also ridiculous — you can't technically as you still don't get a full refund!

The quality also sucks. Just save yourself the time and money and don't purchase from here

Never really had a problem with pot before other than ridiculous sizings. I made an order of five items to which only 4 arrived. I opened a dispute to claim I did not receive one item. They said multiple times they had personally gone through cctv and seen all five items pack when in fact they hadn't. I asked several times for myself to see the the CCTV but they ignored my request and denied a refund or the item to be resent. When told I would be taking further action if either of my requests wasn't made, I then soon received a confirmation email of the item being received as an order. And also had an email from the supporting team manger she will accept what I have said on this occasion and has re ordered it for me.

My 14 year old daughter saved her $ to buy a pair of pants but it did not fit. She returned it within the time period, but did not get a refund. We sent over 6 emails/ complaints, follow- up but to date - 18 months later, no refund or contact. To make matter worse, on their contact info, they say if you follow- up, your query goes to the bottom of the list.

It's unethical and shameful this company, along with the owners take advantage of teens/kids with no repercussions.

I placed a large ordered of 50 items, all of the same style just in various sizes. I only received 48 items with one extra size that I did not order and 3 items missing. I have been going back and forth with customer service for over a week trying to get this rectified and they have done nothing but ask me to jump through hoops. This return/ exchange process has been so difficult I have just decided to eat the cost as dealing with their customer service is more exhausting than it is worth.

Materials are so so so bad. Dull colour on each colored items.
Far fat from what they look on pics.
They charge for shipping and also to Return.
No customer service whatsoever.
Literally I have never had this bad experience. Its a scam

I do like most of the items I receive but Watch out ordering too many items at once. They don't include all your items. I contact them and they still don't mail all the items they missed or refund me. They claim that they seen the items packaged and delivered on security camera which is either a lie or something weird and fraudulent is happening in their factory. Either my package was lost somewhere during delivery or their employees have a sneaky way of stealing. Also found it weird they do not mail everything at once. Orders come split up… sometimes it's only one item at a time. Will not be ordering from here again!

I contacted them after 2 items were missing from my order and they refuse to refund/ credit/ or send the items. They have sent me 6+ emails fighting with me saying that I am lying about the missing items. I've never been so upset with a purchase in my life. Also nothing looks the way it does online. Horrible horrible experience, with the worst customer service I've ever experienced.

I ordered the bright blue clogs and they were a mess. They are not even the same color. They look like bedroom slippers my grandmother used to wear when I was little. I will never order shoes from them again.

Sadly didn't see poor reviews until after I had ordered. Goods received of such a poor quality they are totally useless. Website promotes a returns policy but does not conform to their own mantra! Please don't buy from this disreputable company. I have returned the goods but have yet to receive a refund. This company is not complying to Consumer Rights in any form...buyer beware!

Ordered a dress which didn't fit well and tried to return it through their portal, where they charged me 5 euros, which was ok since they stated that return costs are on me. The return label even had a mark that it was paid for. However, when I arrived at the post office, I was told I needed to pay additional 11 euros (for a 20 euros dress). The customer service is useless and keeps writing that returns are on customer but they do not explain why was 5 euros taken from my account if it wasn't the return cost and don't want to give it back.

You guys are better off on Shein! If I would've known the quality of these clothes were so cheap, I would've whipped out a sewing machine my dang self. The stitching and seam work on everything was a mess. Colors are never what they appear to be in picture. How is this "business" still running

If 0 stars was an option, I'd choose that instead of 1 star. Based off outstanding social media reviews, I choose to purchase a dress from Pretty Little Thing. The dress came way later than the expected arrival date, and that's only after I reached out to customer service. Every time I emailed costumer service back, I received an email from a different representative. Half the emails were pre-scripted and not helpful at all. I asked for a refund back for the $16.00 shipping to Canada, no luck. I am awaiting my refund on my returned item, but am not hoping for a great outcome, based on my previous encounters. Don't order from this company, the quality is worse than 'Shein' in my opinion. May I also add, the product was $128.00… Avoid this company, and don't trust reviews off social media. I learned the hard way unfortunately :(

I purchased $80 worth of clothes and PLT sends me emails informing me of them being on the way, right? On the day of delivery, not only does it come late, but when getting notified that it's "delivered" it's not at all! When I reach customer service, I wait literally all day for someone to help me, then I'm told that my package is running late. The connection drops (not sure on my end or theirs) so I reach them again; another representative tells me that the majority of my items were out of stock AFTER I bought them so they didn't send anything at all, yet sent me updates on a delivery. So basically, I'm ordering clothes they don't even have and they're sending emails getting my hopes up like its on the way. I'm sitting here dumbfounded, asking my neighbors if a package was left and no one has seen it. Anyways, I receiving a refund but the point is, I could've shopped anywhere else and actually received my items quicker, instead of waiting 2 weeks for absolutely nothing. Unbelievable.

They sent me a completely different item from the one I ordered (sweatshirt that did not even fit instead of the sneakers). I, however, was mostly disappointed with how the customer service team handles the problem. They simply do not assume responsibility for their own mistake.

I ordered a trench coat. It was made way too big, it looked like a costume. The pink jumper was way too long in the legs. I am still waiting for my refund. I have not received a confirmation email yet about my refund and it's been way longer than their claimed refund policy. I would never buy from this company again.

If I could give it no stars I would, tried to place an order and it failed but money was still taken from my account, emailed customer service straight away and I'm still waiting for an answer on what happened from them.I haven't received a refund and it's been nearly 5 weeks, customer service is not helpful at all and giving me excuse after excuse telling me to wait another 8 business days now for an update about my refund, would not advise to order from this company absolutely disgraceful 5 weeks and still no refund,I've sent about 30 emails with no answers, scammers

I ordered some cargo pants for an event. I got my package super late then on top of that it was a wrong size. I ordered a size 12, but received a size 16. I tried to reach out to customer service, but on their page they do not have any customer service information, so I reached out to them on IG. When I explain my situation, the customer service representative told me that I was wrong for ordering the wrong size. They're all their clothing comes in UK. I show her a screenshot of my order which clearly says size 12. She didn't offer an apology. She didn't try to make a solution just horrible.

I bought few clothes from PLT 1.5 years ago and returned e everything, it was bad quality. But last December I decided to give another shot! Well … nothing has changed, their quality is the worst. The long sleeve shirt was completely sewn wrong, all crooked. The sweatshirt came with those little balls on it that seemed it was worn for few times. Most of I got you could see through it. So so disappointed! I paid for free shipping, then I had to pay to return BAD QUALITY clothes … it's "funny" that they allow reviews on their website. AVOID PLT, waste of time and money

Customer service is terrible. I received a white dress for my bachelorette with three black spots on it right out of the packaging. I asked about a refund on the defective item and PLT customer service said it needs to be returned and that the return will be at my own cost. Very unhappy with this whole process with PLT!