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GB
1 review
0 helpful votes
Follow Lisa F.
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DONT USE THEM
November 24, 2022

Ordered a phone case and charger for my boyfriend as a birthday gift from his little girl, ordered 2 weeks prior so plenty of time. When delivered the charger was for airpods not a galaxy phone. 10 emails later and a day before his birthday all they will offer me is to pay to return the wrong item still no offer to send me the actual item I have paid for and also the item I ordered was more expensive than the airpod charger they sent PLEASE Don't use this company - they have completely ripped me off

Date of experience: November 24, 2022
New Zealand
1 review
0 helpful votes
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I've came accross their website and purchase for an S10 case it took forever and every time I follow up they said it takes this weeks and no tracking at the end the product was a total different item from China no branding and was for an S10e which was a smaller phone and ended up causing moisture build up warrning when try to plug in. I've contacted them for a refund they came back saying will log as lost in transport and offer again to send me another one or get paid I ask again for my money back and no confirmation was given followed up got the same auto reply your product will be delivered in couple of weeks. Obouisley this is a dodgy website and a money grab.

Date of experience: September 8, 2022
New Jersey
1 review
0 helpful votes
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Good quality
February 16, 2022

I don't know why, but I am skeptic of phone cases. Perhaps it is because new phones cost so much. So, I was prepared to think this case wasn't worthy of my new iPhone 13. Surprisingly, I really the case. It is thin, grippy on the sides, and is thick enough to protect the cameras on the back and face on the front. I haven't tried the drop test yet, thankfully, but it seems up to the task. The buttons on the side have just the right amount of give. All in all, good case and good value.

Date of experience: February 15, 2022
Michigan
1 review
0 helpful votes
Follow Lisa R.
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I purchased a case on Feb. 8. I realized that I ordered the wrong case and ordered the right case on Feb. 10. I kept watching the tracking on my package and it never got to the warehouse. Both of them. After 10 days, instead of trying to work with me, they said they will refund my money for both cases. I don't think they ever had the advertised case. If I do not get my refund within 10 days, I will report them to the BBB. They are Sketchy and Shady. DO NOT USE THIS COMPANY!

Date of experience: February 19, 2022
GB
2 reviews
0 helpful votes
Follow Elizabeth D.
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Nice case
March 1, 2022

I have been using phone cases from Punkcase for several years. These cases are the highest quality and always fit the phones perfectly. These cases don't add bulk to the phone and offer great protection. I have dropped my phone several times and the phone has no scratches or dents. I have pre-ordered the S21 Ultra and cannot wait to get my phone because I already have the cover that my phone will go into. Thank you guys for keeping the quality of your products high!

Date of experience: March 1, 2022
Texas
1 review
1 helpful vote
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First they sent me the wrong product, and they dont want to issue a refund and are giving me the run around. With so many bad reviews you would think that someone would have opened up some sort of case with the BBB. I am definitely going to issue a report with the BBB and going to ask my credit card company to dispute the charge. STAY AWAY from them.

Date of experience: February 2, 2023
New Jersey
1 review
0 helpful votes
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Protective but not bulky
January 12, 2022

Hello everybody, jusr recieved my new s21 ultra case from these guys. The shipping took 1 week adn the case was delivered on time. The case itself is great. A nice sturdy case if you don't like that bulky ones. Low profile and protection. The grips on the side help hold the phone easy in your hands. The price is reasonable too. High quallity case from a high quallity company. Thank you very much.

Date of experience: January 12, 2022
Australia
1 review
0 helpful votes
Follow Kylie O.
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Buying from punkcase is like a raffle. I stupidly did another order expecting things to change but NO.
When purchasing a case from pink case don't expect to get the case you ordered. It appears to be a raffle system where they just put in any case - size, style, colour. I ordered 3 cases in the last 3 months and have not got 1 case I ordered. They refuse to refund the purchase and expect the buyer to pay return postage or buy another case at 20% off. Even with this option you are still unlikely to recurve the case you want. WARNING DONT WASTE YOUR MONEY!

Date of experience: December 8, 2022
Singapore
1 review
1 helpful vote
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A total scam
October 27, 2020

I place an order on the 31st august 2020, till today, 27th October, the dhl tracking shows last seen 12th September. Punkcase is not getting back to me promptly, and simply forward me a link to dhl tracking, when I asked for a refund. What kind of customer service is this. Refund me my goddamn money punkcase

Date of experience: October 27, 2020
Michigan
1 review
1 helpful vote
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Don't buy this product
January 7, 2023

I bought the Galaxy Note 20 Ultra Case, Punkcase [Extreme Series] Armor Cover W/ Built In Screen Protector [Black] 20 11/30. The protective screen separated from the case after 24 days. Punckcae has not been responsive in honoring the 30 day return policy. Do yourself a favor and steer clear of this overpriced poorly designed product that the company won't stand behind.

Date of experience: January 6, 2023
GB
1 review
1 helpful vote
Follow Marcelle M.
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The site has multiple versions across the world. The scam, is to take so long to deliver (8 Weeks) technically outside their published returns/refund policy. Deliver poor quality product in great looking packaging (plastic moulded case - not multilatyered as advertised) typically wrong colour and incorrect size. Insist on shipping to be paid by buyer which is very close to the item cost. DO NOT BUY FROM THIS COMPANY - IF YOU DO, USE PAYPAL SO AT LEAST YOU CAN GET YOUR MONEY BACK.

Date of experience: February 14, 2022
New Zealand
1 review
0 helpful votes
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Beware of these Scammers
February 14, 2022

Scammed me out of $75 and no product yet. Sent emails after email with no reply. Looking at other reviews, these people should be reported to Commerce commission. Which is what I am just about to do.

Date of experience: February 14, 2022
Canada
1 review
0 helpful votes
Follow Connie L.
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Ordered the S23 Ultra Waterproof case and went thru the PayPal motions and when we got to the invoice it read I purchased a completely different case S22. No customer service reply until 10 days past and it was automated talking about just receive it and then ship it back (at my cost) and they will issue a refund LOL

They have a front office in Ottawa and in Brooklyn NY Our investigator found out they are essentially taking your order on their website and then (when they actually send someone a product which appears to be about 60% of the time they literally use shopify to reorder with amazon. I also think there is a language barrier. DO NOT PURCHASE get it yourself from amazon.

Our invoice came via a text message auto reply

Date of experience: June 24, 2023
GB
1 review
1 helpful vote
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Crap service
May 15, 2020

Tried to cancel my order after waiting weeks not a chance just stopped answering my emails. Also deceiving with the uk in their title and they are in America. Stay clear.

Date of experience: May 15, 2020
Colorado
1 review
0 helpful votes
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The service is not great I ordered cases on April 27th we are now in june and still no cases. It took 3 weeks for the first order to arrive. Then when it showed up they were the wrong cases. I spent 9 dollars to ship back for the correct cases. When they arrived the second time they shipped me only one case when I originally ordered 2 and the order was still incorrect I called and they said they would give me a label to send this one back and they would ship the 2 correct cases, still a week after that no label. I called and they said the system was slow and I would get the label in a couple hours 2 days later no label. I have no problem paying for shipping but thats not the point they should make this right and at least give me a label. Save the hassel and go with otter box the cases I was sent seem very cheap go withsomeone else 70 dollars later and still no cases.

Date of experience: June 11, 2020
GB
1 review
1 helpful vote
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Scam artists!
August 19, 2023

Sent me the wrong item and had the cheek to offer 20% off a USELESS case or put it in the postbox with return to sender on it so I "wouldn't need to pay postage" then I would have no proof I sent it and if something happened to it then it would not be their problem! They are so slow at responding - I think on purpose so it's past the 30 days return policy. Absolutely disgusting service!

Date of experience: August 19, 2023
New Zealand
1 review
2 helpful votes
Follow Nathan R.
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Do not use this company, such a scam... I had ordered the Note 10+ Battery Case from them a month and 2 days ago. Still has not arrived. Since I have contacted them they have taken me on the BS train. The last message received was:

"The item that you ordered is a great product but at the moment it is only available for pre order It should take in between 2 weeks for the item to become available. In the meantime your order has been placed on hold."

Like wtf?. DO NOT USE THIS SCAMMING COMPANY

Date of experience: June 16, 2021
GB
1 review
1 helpful vote
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Total Garbage Product
April 27, 2019

Bought a galaxy note 8 case, took a couple of week to turn up then lasted a whole 2 week before the outside bumper cracked at the corners and all the paint came off on the edges. Total sub standard garbage being sold by these jokers. When contacted about a refund they answered my 1st couple of emails and have not been ignoring me for over 2 week on all channels I've tried contacting them on AVOID LIKE THE PLAGUE!

Date of experience: April 27, 2019
Rhode Island
1 review
0 helpful votes
Follow Ashley M.
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I ordered a red waterproof and shockproof punkcase for my Samsung 21 ultra 5g on Sep 14,2021. I haven't even received it and the shipping says it's still sitting at their facility. I've also called them and emailed them with no reply back. This site is a total scam! They scammed me out of $50 for a case I've never received. They are also emailing me every day looking for a review for something that was never shipped or delivered. Stay clear of this scamming site!

Date of experience: October 21, 2021
Wyoming
1 review
1 helpful vote
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Did not get what I ordered
March 2, 2022

I ordered a juice case for my iPhone, what I received was a Maximus case that is half the price of what I paid according to their website. I tried to call, sent emails, what finally got a response was the bbb. I still have no resolve as the company wanted me to pay for shipping the wrong item back - I told them if they sent me the correct item then I would return the item they had sent to me - as a customer I should not have to pay for their mistakes. Punkcase would not make it right and I payed 2x as much for a product I did not want or need - I have a life proof case that stands behind their customers and has a 0 question warranty

Date of experience: March 2, 2022

Overview

Punk Case has a rating of 1.5 stars from 403 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Punk Case most frequently mention customer service, tracking number and wrong item. Punk Case ranks 203rd among Mobile Accessories sites.

service
247
value
237
shipping
248
returns
195
quality
228