QLinkWireless

I had to pay for this phone for a government phone service and it is a piece of crap it drops your calls it does things out of the blue and it does not work you would think that the government would have to get a better phone for their recipients it is garbage thanks a lot and there's no one to talk to to help me figure this crap out to switch it to a different phone

This phone company has charged the Government for service to me they weren't providing. Extremely horrible service and phone, could never access the internet and barely got phone service. Yet every month they emailed me about my account being active, haven't had service in almost a year, received a phone with texts already on it, they don't respond to emails and won't answer phone, finally reached customer service and she told me it was cancelled last month, haven't used it in almost a year, rude, uncaring foreigners with attitude and she ignored the situation and reapply for service. Ripping the Government off, wish I knew how to report them ASAP

My Q link phone has been nothing short of perfect for me being able to keep in touch with my family and friends at the same time it has also been extremely good for my important business for medical and etc...

It's a great service for it being a free government phone and having free service, you get what you pay for. It's not top line quality, there was probably a couple of months there that I could not receive calls at all. They were going straight to my voicemail and my phone was never ringing.
No one could ever figure it out in tech support. I will say customer service and tech support have always been very prompt and professional.

I recently switch to QLink and have nothing but problems with the phone. I have sent multiple emails with no response at all. I also called and after 5 minutes of entering prompts got absolutely no one! The phone Quest 5 will not return to a home screen and I have to restart it every time! I guess once they have you they don't care about you. LOL can't add picture because you also cannot transfer your pictures from your phone to anything at all!

I had had some trouble with my phone. I was able to speak to 2 polite gentleman in regards to my account they took their time and patience with me help me understand and gave me the right information they took their time and patience and for that I am grateful I have been with quick links for every bit of four years and I would recommend it to everyone!

Terrible company! Brought my own phone to QLink and was told it's "too old to operate with their system"... My phone is from 2017. So I brought a brand new one manufactured in 2020 and after 4 hours over 2 days of calling them was told the same thing. We even asked to talk to a manager and was told no, we asked for some compensation or proof their service works at so and was denied.

I'm not sure why I'm seeing so many negative reviews I have had Qlink for a few years with no issues. They run on T-Mobile so it's the same service you would have with the big brands only it's free. Would recommend to family and friends.

Where to start, I had them for 4 mths I would have been 3 but there impossible to leave. The customer service sucks, if your lucky enough to talk to a person. God help you if you get one of their phone numbers, every single day I was getting calls ant text for George and Karen almost all sales and scams seriously up to the day I finally disconnected I was blocking 4-6 numbers a day. Oh and if you only have enough money for theIr cheap phones wait till you have money, placing the phone within 2" of your face starts hitting on all the buttons its a piece of crap.

I did bring your own phone. I was sent the SIM card never worked they told me my phone was not compatible oh, so I ordered one of their phones! Come to find out, my phone was compatible we just had a horrible coverage in town where I lived. Everything worked other than me receiving and making phone calls. For some reason out in the country it work and in the nearby small town it work. So, after ordering their phone still couldn't get it activated. Customer service was horrible I finally had to tell them never mind I'm going to hang up because you are not even responding to me and I'm just going to cancel Q Link services and go back to Cricket and hung up! Now I'm stuck with one of their phones that I can't even use and I paid for

Yes I have had my phone for almost a year now and it is junk and I do not use my data at all and it says it's all used up it's customer service song that. My wife had there service and she had a phone sent too the hotel she was still in 3 years ago and one of the people who works there stole it and she even called them told them a staff member at that hotel took it and they don't have any sense too file charges on that hotel they should be the ones calling the police on them not my wife. There phones are no count nor is there monthly service it's a rip off.

You told my dad buy a new phone he did cause of the 5g you was going too and now the phone is not going work with the sim card you suppose send him. What you doing wanting people keep buying phones. You was suppose send a tablet to him also
It stay in Oklahoma for months now it was sent back to you. Y'all cut his data off now saying he going lose service this month unless he buys a new phone he bought one this year. Service person told us it would work with the sim card 5g. I told him find another company just pay for the service cause y'all just going keep making him buy phones that how you make money since government suppose pay for service the government needs step up do something about this

I'm so glad I checked the reviews first! Before I signed up. I've seen the ads about the service and it makes it sound so good, but Once I read the reviews I soon realized that's not the case. And that save me a lot of Agony, thank goodness.
I am NOT going to sign up, that's for sure]

This is by far the worst phone service/provider out there. There is no customer service to contact for help. Being on disability you must have a working phone for emergencies. Qlink makes sure to make it hard on you so you dont have a working phone. It is impossible to contact them. The new sims card they send you doesn't even work. Dont waste your time with them. Even if its free. Not worth it. Not recommended. I just threw my qlink phone in the trash. Not worth another second of my time.

The new 5g upgrade has rendered this service unusable. I liked Qlink during 2020 when I brought my own new phone to their plan. It was better than Assurance. But for the past month since the government's infusion of new funds to Qlink, it has become indifferent to customers. Qlink is unreachable by phone (2+ hour wait), and my countless emails and site messages have gone unanswered. Try another service. Something has got to be better than qlink has become.

Avoid this company at all costs. Worst customer service. Everything i call customer service i can barely here them. Plus everyone's accent is so thick i can barely understand them. I got an email in February telling me I qualify for an upgraded 5G phone free. All I had to do is update my address. I did that and more than four months later I'm still waiting on my new phone. I've called several times and noone can tell me when I will get my new phone. I'm beginning to think its a scam. What company tells their customers they will get a new phone and then leaves them hanging for months? This might be a free phone and free service but it should still be run like AT&T or T mobile.

Every time I call my problems are assessed correctly before I get off the phone thank you very much and I never have a problem with my government time and data coming on each month. Thank you q Link wireless