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Quadratec

How would you rate Quadratec?
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Indiana
2 reviews
0 helpful votes
Follow Circus H.
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Drawn out much too long
September 11, 2021

Drawn out much too long. Luckily showed up before i needed them still. Customer service was professional, however if I knew 1 digit would cause such a delay i wouldve just cancelled the order and made it again or bought off amazon.

Date of experience: August 12, 2021
Colorado
1 review
0 helpful votes
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The website is fantastic, very user friendly
July 17, 2021

The website is fantastic, very user friendly. Great communication about the item I bought. It arrived when they said it would and my wait wasn't long at all, maybe 3 or 4 days. I'll definitely be buying from Quadratec again and since I have a Wrangler, likely often!

Date of experience: July 17, 2021
Florida
1 review
0 helpful votes
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They are great at apologizing but nothing else
December 11, 2022

Ordered plastic rivets to be overnighted. Two days later and they haven't even shipped yet. Promises promises and still no parts. Thanks for wasting my time Quadratech. Never again. I will order elsewhere from now on. Keep up the good work and you'll lose a lot more than my business.

Date of experience: November 11, 2022
Texas
1 review
0 helpful votes
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This is just what I have been looking for, four walls, a bottom, and locking lid. It secures to floor using three tiedown locations/factory bolts. It pivots upwards if you need access below. Great customer service.

Date of experience: March 25, 2022
Arizona
1 review
0 helpful votes
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Drop the crown bearings
May 3, 2022

Doing a column rebuild on my cj5. New Jeep guy/heavy equipment tech. Crown bearings are a joke i would/will not buy again. I anticipate they'll need replaced again sooner than if I was to buy genuine gm restoration parts. If these were offered here for double even triple the price I would've bought them. I despise having "comebacks" on customers rides this type of quality is what causes them. Too late I'm sending it…it's together we'll see.

Date of experience: May 3, 2022
Ohio
1 review
7 helpful votes
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Parts order
July 11, 2020

Ordered a cross member weeks ago, online says processing at warehouse. Still have not received part. No number to call, chat service was stupid, they have to get permission to cancel the order from the distributor before refund. No straight answer on when it will ship even though the shipment policy states 3-5 business days to ship. So at most part should be here within 10 days of ordering!. Do not go through these guys, specially if your in a hurry or need parts asap for a client's vehicle. Pay the extra for a good company! Hope this helps alot of people!.

Date of experience: July 11, 2020
California
1 review
0 helpful votes
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Fed ex delivery is crap
May 11, 2021

Fed ex delivery is crap. They continue to leave all my packages on my walk way to the door. Unprotected from being stolen or weather. 10 more feet to covered porch. Never had a problem with UPS. Just sayin. Every thing on Quadratec's end has been great.

Date of experience: May 11, 2021
Pennsylvania
1 review
3 helpful votes
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Placed an order for a front bumper over a month ago. First shipment was damaged in transit, not their fault. Called them up, they stated no problem, replacement shipping same day. Two weeks later, still no movement on the "printed tracking number" status. Called back a third time, rudely claimed product would ship immediately. 3 days later the 3rd bumper still hasn't moved. Steer clear, these guys are a joke.

Date of experience: May 29, 2020
California
1 review
0 helpful votes
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Lights are very good
October 12, 2022

Lights are very good. Bright, sharp low beam cut offs. Easy to instal. Slight crookedness in the beams though. Shifting down toward the passenger side. Little annoying but I don't have time to return and do the whole process so I'll just stick with them because of the bright halos.

Date of experience: October 12, 2022
California
1 review
2 helpful votes
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I've made several attempts at greeting a hold of a representative over the past few weeks. I've spent litterally over 2000+ dollars and can't get any information on my orders. I've tried phone calls repeated emails nothing works. They don't even let you cancel the order. I will never shop here again.

Date of experience: July 9, 2020
Florida
1 review
0 helpful votes
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The most challenging part of the installation was sorting through all the parts and hardware (majority in one bag).

The parts list could be made more clear.

The instructions are OK but definitely take your time.

One or two spots where the fab was bad but what are you going to do.

I do not understand the plastic knobs. They would make more sense if you could slide cross rails but ya can't. Hope they will hold up with time.

Getting the front roof panels off doesn't look tricky, but taking the full hardtop back piece off would be tough without a friend who can navigate around the rack ll.

Date of experience: July 3, 2021
Pennsylvania
1 review
0 helpful votes
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Love the new look!
October 17, 2022

Love the new look! Quality product at a fair price. I had originally ordered from a different vendor. After waiting more than 3 weeks I ended up canceling that order and went with Quadratec. The top was delivered within 3 days. Definitely recommend.

Date of experience: October 17, 2022
Arizona
1 review
0 helpful votes
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Nobody in the industry provides better packing on large parts. I have ordered bumpers, skid plates, and now these rock sliders. They came wrapped with bubble wrap and foam, and then more foam protection. Welds are nice and clean. Only took about 30 minutes to install. I used a jack stand to support the other end rather than a helper. Finish is similar to original Rubicon stock sliders.
They mount very solid to frame. I saw a couple comments about needing shims because they rattled. I had no problems. There is only about 1/16 to 1/8 between stock sliders and these. I really like them. Nice step without looking like a bottle opener hanging down.

Date of experience: August 12, 2021
Oregon
1 review
0 helpful votes
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Customer service & warranty suck!
December 11, 2023
Updated review

I bought a front bumper, running boards, and other items. Both motors went out in the running boards after 6-8 months and the "powder coated" (which looked like painted steel) bumper started rusting within a short period. After numerous attempts to get them warrantied I had to contact the manufacturer on both. Quadratec employees ether never followed through and even there manager wouldn't return phone calls. Keith Moore (the manager) finally sent me an email offering me $100 gift card. Worst customer service and warranty service ever.

Date of experience: December 2, 2023

No follow through
February 21, 2022
Previous review

Great products, super good service desk if you have product questions BUT that's where it ends! I bought the retractable running boards and within 6 months they both motors went out. They have a 5 year warranty so we started the process 11/11/21. Alvy C was in charge of my claim, kept saying he couldn't get a hold of them. Finally by 12/20/21 I called the manufacturer, they answered right away and said they were shipped to Quadratec a long time ago. They gave me all the tracking info and Alvy said it's on your porch you just need to look. I forwarded the tracking that said it was delivered to them. He apologized and said he would follow up. I never heard anymore so 2 days later I called the manufacturer again and by 12/24/21 I had the 1st replacement motor. I week later the left side started to go out, called the manufacturer back again and within 3 days had another one. Called Quadratec back to talk to a manager, Brad Wilson, he never called but emailed me apologizing gives me $100 credit (to go away) and says I'm having your motor shipped right out. I emailed back said I just wanted to talk about your service. NO RESPONSE! Won't buy from them again just because of their lack of follow through. Also I still have never received a motor from them.

Date of experience: January 22, 2022
Colorado
1 review
0 helpful votes
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Needless shipping delays
August 22, 2021

I ordered a tonneau cover that was listed as in stock. But for some unknown reason the didn't even ship it until 8 days later. ETA is for it to arrive 12 days after the order. I could have purchased this locally or from any number of other online retailers that $#*! in stock items quickly. I'm planning to return it once it arrives, get it elsewhere, and never purchufrom Quadratec again.

Date of experience: July 23, 2021
Mississippi
1 review
3 helpful votes
Follow Michael B.
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Careless
August 16, 2020

First time I ordered a shift boot for a 98 Cherokee, they sent me one for a 89 wrangler, ok no big deal didn't cost much
Second time ordered gts headlight covers they come in a two piece set right side, and left side. They sent me two right sides, unusable. It seems to me like it's being done deliberately so u can return items and then they can then charge you give u back part of what u paid and pocket it, not the company, but an employee. Its something going on there so stay clear. It only takes a few gutter balls to destroy something that once was great..

Date of experience: August 16, 2020
Sean M. Quadratec Rep
over a year old

Hello Michael, I do sincerely apologize for the trouble this has caused. We are absolutely not sending incorrect parts deliberately we always want to have the correct parts shipped the first time. Unfortunately sometimes we do make mistakes and if we do we stand by them and have the incorrect part brought back to us and have the correct one shipped out for you at no cost to the customer. I am more than happy to look into this these times that you have encountered if you would like to send me a private message with your order numbers. Thank you

New Jersey
1 review
0 helpful votes
Follow Joseph V.
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Very easy to navigate purchases. Great place for all your jeep needs! Their pickers need to pay more attention to packing their orders... Received someone else's order and I'm sure they received mine... The mixup was taken care of immediately by quadratec!

Date of experience: February 6, 2022
Maryland
1 review
0 helpful votes
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I ordered door stops for my 99 jeep Cherokee sport here not only because this is the only place I could find them, but because of how easy they were to find. All in all it was a good experience and my parts actually arrived a day earlier than they were supposed to!

Date of experience: May 20, 2021
Colorado
1 review
0 helpful votes
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I have not yet had an opportunity to use this product but will when I return to work next month. My vehicle sits in a garage where the cover is not needed. When it is parked in the lot at work it should be enough protection for rain we get here in CO.

Date of experience: July 27, 2021
Michigan
1 review
0 helpful votes
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Shopping is quick and easy and the website is user friendly. Although its hard to source product right now, I feel like Quadratec has more in in stock Items than any other site. They keep you updated on your orders for any backordered items as well.

Date of experience: June 14, 2021

Overview

Quadratec has a rating of 3 stars from 7,684 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Quadratec most frequently mention customer service, fast delivery and great experience. Quadratec ranks 5th among Auto Accessories sites.

service
960
value
58
shipping
55
returns
44
quality
7,496
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66,025 reviews
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