Rakuten

I had a transaction that did not appear on my cash back activity. I emailed beats customer service who requested a copy of the receipt from the transaction. I sent them the info and in less than 12 hours I was notified that the transaction would be credited to my account! This is the first time in all the years that I have been using Ebates that I've had a problem. I was very impressed with their customer service.

I joined Rakuten some time back but didn't use the account until two days ago, when I signed up for a books company that met my needs.
I'm away writing content for my new website knowing that it's going to take at least a week maybe 10 days before I get a response from the company.
Low and behold this morning I receive an Email from Rakuten informing me that my account had been terminated. I hadn't even used the account, how can they terminate it without cause.
Apparently according to their Publisher Membership Agreement, they can terminate any account for no reason at all.
Well that seems to be absolutely true, I hadn't even joined any programs so there was nothing I could have violated, maybe they just didn't like my name.
Be careful if you are thinking of placing your eggs in the Rakuten basket, they could pull the plug for no reason at all.

I joined Ebates a few months ago and I have since received over $15 in rewards checks. I shop online all of the time and although they are a bit slow to pay (not every month), I don't mind at all because it does come. I love that you just click a button and it automatically applies the discount. They have 'real' stores such as Walmart, Kohls and JC Penney, while also offering high end discounts for luxury purchases. They have a fantastic variety of shops and I just love it.

If you have been on the fence, jump off! You may not receive a BIG fat check, but even a few dollars here and there is rewarding.

Would just like to let you know that I am very pleased with the quick response on 2 purchases I made through Ebates.
I inquired about both orders placed with QVC and as soon as I made the inquiries with proof of purchase my cash back was added to my account. It is a pleasure doing business with your company.

I had a great experience with ebates.com My rebates only took a few days to post to my account, and they deposited my big fat check right on time. They actually give you decent rebates, unlike some sites I've used which barely give you anything, or have an unreasonable minimum that you have to reach before you can get anything. Anyway, I highly recommend ebates.com

Ebates is legit! I've gotten 3 chash back checks so far ranging between $13-$15. I'm not a big online shopper so my amounts are small, but I appreciate any money I can get back. If you have a problem with Ebates your probably not understanding the rules and how it works or your self referring yourself with different email to get the referral cash, you got caught and your upset about it. Great customer service also. I've sent emails asking questions and I get quick easy to understand answers back within 24 hours. Thanks Ebates!

I placed an order exactly same as my friend's order on same day. I received a lot less cash back then my friend. Also i created an account from invitation so I received $10 but they removed it from my accounts for some reason.
Every time i send a reply to customer service, different people reply which super annoying and i need to repeat myself.

My 60" TV was delivered, and as the box appeared completely undamaged, I didn't realize the screen was cracked until we were about to hang it on the wall. It must have been dropped, not crushed. Rakuten was very good about getting it picked up and replaced as soon as could be arranged.

I don't remember the year I first heard about Ebates. It was a TV ad and I immediately signed up because they had all the places I do business with, but had some health problems and forgot all about them. So, for over a year or two, whenever I bought something, I lost out on a rebate. I guess it was about a year ago that I decided "to join" and realized I was already signed up. A few times I've forgotten to use Ebates for my purchases and they came along with an app to remind me of cash back on sites and all I have to do is click on the app to activate it. It's fantastic! I have not missed a single rebate since and I thank them for being one of the most customer-oriented site ever.

I had a weird complex problem with credit for a multiple purchase made at once, when I got my notification from ebates I felt I was shorted dor the second purchase. After several emails, ebates was able to clearly explain what was going on. I truly appreciate their quick responses, always polite emails and their attempts to do right by their customers. I have bee with ebates since almost the beginning and am very happy with this company, no matter how large they get, you still receive personalized service.

Rakuten is my first place to go when I'm looking to shop online and in store. They have coupons and cash back opportunities and endless store options. I made multiple purchases at GroupOn and ended up with money in the bank.

I realized I did not receive credit for a Christmas purchase. I contacted the generic email and was instantly contacted. A few pieces of information were needed in my end and before I know it, Danielle had looked into the problem and resolved it. It has taken barely 30 minutes. Thank you for your concern, professionalism, and promptness.

I have been a member of Ebates, now Rakuten, for many years and have enjoyed the rebates on shopping I do routinely. What a nice thing to have that check come in quarterly. I especially enjoy when I am offered a little bonus if I have the check redeemed as an Amazon gift card. Saves postage, printing and gives the member a perk that is always appreciated.

Excellent and fast, it is a pleasure to see my cash back adding up monthly. Not only do I get sale prices at time of purchase I also get money back monthly in the purchase itself. This way I know I am not over paying for any products I buy. I like the fact that I can register my charge card and also now receive money back on in store purchases

I've had multiple missed CashBack transactions that I've noticed lately. The "expect by" date is well into the past but no action is taken. They all read as pending. When I submit the requests to customer support, I get emails requesting that I copy and paste more emails from the retailer as proof of purchase/receipts. Sometimes, the purchases are months old because I have a job already. I did not intend to work for Rakuten and to keep a calendar of transactions or receipts. There were so many this last time (4th quarter 2022) that I only bothered to report/reclaim transactions that offered $5 or more. It was still a lot of work. I was only notified that one missing transaction, worth about $90, was approved at the beginning of February. I had assumed it was another denial because I submitted the request in December and heard nothing for over a month. It's a LOT to keep up with. I've pretty much given up double checking and making sure the balance is correct. I almost feel like that's the point.

We are sellers on rakuten, paid $100 to sell on their site for 3 month, so far we can't get paid for thousands of dollars in goods sold, every 5 days our account is deactivated, no reason given. They have no phone numbers for seller support, over 100 emails go unanswered, no communication of any kind! Do not see how they can stay in business... horrible site!

My experience is with eBates.com, but they just rolled that site into rakuten.com. They've actually been part of the same company for years, but just merged into one website. Anyway, I have made over $237 dollars over the past few years, with extremely limited effort. Basically, I've just shopped online like I always shop. But I use the 'ebates/rakuten' Chrome extension, and when I'm on a site, it alerts me that free cashback money is available. So I make the purchase like I would have anyway, and get some cashback. They used to mail me checks, but now it just gets direct deposited in my paypal account. I've had no problems!

If they owe you a substantial amount they will not pay, when you call them about it they will say how sorry they are and promise payment within 5 business days and before that's up they will terminate your membership/account. After they did this to me for $983.49 I called the company Ebags, whom we do the majority of our business with, to inform them what I thought about ebates. They said they paid ebates and ebates should have paid me. Ebates just stole the rebate money and basically bullied us out of payment.

After referring others and having them make qualifying purchases I still have not received any of the promised credit. I am told by customer service that my referrals have not made any qualifying purchases when I know that they did! I helped my own mother make two purchases after I referred her and because of their "privacy policy" I can't speak of other accounts. I'm definitely feeling irritated and starting to feel like this site is a scam. It seems they like to make you feel incompetent and not give you what was promised.

I have never had one tiny problem with Ebates, except that the referral program doesn't seem to work, but I have received every penny they promise. It is easy to forget to go through their link but when that happens it is my fault, not theirs.
As a matter of fact, I misplaced a check once and found it about a year later, and before I had a chance to call them to replace it, they emailed ME and re-issued it! Never had customer service like that before!

Chris from Customer Care at Ebates is amazing! He took the time to answer all my questions and answered each of my emails in just minutes. He helped me understand how Ebates works and you could tell he just loves what he does! He was so patient and helpful and kind. I am new to Ebates and Chris made my new customer experience really great. He solved my initial question, and I am very grateful. Thanks so much.

No kidding - I have gotten (over the years of using Ebates) a total of $1,679.73 in checks form Ebates. I LOVE using their site to price compare and get cash back savings. I even downloaded their 'button' that will alert me when i'm on a website that is connected to them.
I looked at my account to try to figure out how many years I've been using them, but i couldn't find my sign-up date. It's been more than 7 years, but I'm not sure exactly how long. I've only had a couple instances when the store didn't give me the credit, and Ebates always made it right when I contacted them.

I have been using Ebates for a little over three years and have actually received a substantial amount of cash back (which is awesome). Unfortunately, it's taken a lot of time and effort to GET some of that cash back - and almost always in cases where it is a large rebate (Hotels.com in particular or computer software/hardware) or Amazon/ebay (when Ebates claims that the category wasn't applicable - after the fact - even with screens shots). It's very frustrating and persistence is key, as a big chunk of the first couple inquiries on a purchase are met with an (incorrect) reason as to why the purchase didn't qualify.