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Rakuten

How would you rate Rakuten?
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Maine
1 review
1 helpful vote
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Fantastic Mobile App
December 29, 2015

I love Ebates. The mobile app is convenient and easy to use. Ebates customer service is always prompt and informational.
Thank you Ebates

Date of experience: December 29, 2015
Japan
2 reviews
0 helpful votes
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Great and easy to use
July 31, 2019

This website is very easy to use. I have had no problems with the transition to the new website. I have been a customer for a long time.

Date of experience: July 31, 2019
Texas
1 review
0 helpful votes
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Awesome customer service!
March 13, 2015

Nicole from Ebates was very quick to respond to my emails and she was able to resolve my issue within the same day,

Date of experience: March 12, 2015
Oklahoma
2 reviews
0 helpful votes
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Works great
June 10, 2019

Have used Ebates for years, no problems, good deals. The new name change is no problem, as long as the deals stay great!

Date of experience: June 10, 2019
Texas
1 review
0 helpful votes
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Money Saver
June 6, 2019

A quick and easy way to save money. This always works, just go to their website first and it takes you to The website you need to shop.

Date of experience: June 5, 2019
Virginia
1 review
0 helpful votes
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Easy to Use
June 6, 2019

Love this app. "too good to be true".
But it is genuine! You have to give them a try to be a believer.

Date of experience: June 5, 2019
Connecticut
1 review
0 helpful votes
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Great Customer Service
December 7, 2017

Great Customer Service, fast response from their customer service department. Took care of everything for me.

Date of experience: December 7, 2017
New York
1 review
1 helpful vote
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I had a problem and contacted Ebates and they fixed the problem with the first reply back! Thanks Michelle!

Date of experience: November 17, 2014
Florida
2 reviews
0 helpful votes
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Saves money
August 8, 2019

Cash back on purchases is great! If you are shopping online anyway why not get cash back while you are at it.

Date of experience: August 8, 2019
North Carolina
12 reviews
55 helpful votes
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The site has good prices on items and usually the lowest and customer service seems to be good also.

Date of experience: December 1, 2010
RU
1 review
0 helpful votes
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Cache back up!
February 9, 2018

Cache back up! You are happy to cope! Quick response! Easy to use! Nice talking!
I Recommend to you all! Thank you!

Date of experience: February 9, 2018
New York
1 review
0 helpful votes
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Very Happy!
July 9, 2016

Ebates rebate check had expired, they were very supportive and is issuing a new check replacement. Ebates was very prompt and helpful.

Date of experience: July 8, 2016
Georgia
2 reviews
8 helpful votes
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Just use it. Spend money you were already going to spend and then get cash back. Its that easy. Just use it.

Date of experience: February 3, 2016
Minnesota
1 review
1 helpful vote
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Not worth the time
April 23, 2019

Its just not worth the time it takes to use. I don't have 100 characters to say I dont like the way it works

Date of experience: April 23, 2019
Washington
1 review
0 helpful votes
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Love Rakuten
June 10, 2019

Easy to shop and get cash back!
Plus you can earn extra rewards by inviting friends to Rakuten!
Endless ways to earn cash back.

Date of experience: June 10, 2019
Illinois
1 review
0 helpful votes
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Love the rebates
June 6, 2019

I was skeptical at first, but the rewards are beneficial. I receive rebates along with the retailer's discounts. The double rebates are even better.

Date of experience: June 6, 2019
California
1 review
2 helpful votes
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Horrible customer service
April 23, 2019

I was sent an incorrect size of shoes. Different than what I ordered. And I had to pay 16 dollars to return. So I had to pay for the sellers mistake.

Date of experience: April 23, 2019
Illinois
1 review
0 helpful votes
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Great deals - no effort!
April 24, 2019

With the app and add-on, it's no effort to great great deals with Rakuten! You just go to your store's website and Rakuten does the rest.

Date of experience: April 23, 2019
North Carolina
1 review
0 helpful votes
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Danielle in customer service helped resolve a transaction issue promptly and easily!
Excellent customer service.

Date of experience: February 15, 2015
Pennsylvania
1 review
0 helpful votes
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Review
July 31, 2019

I have gotten some great bargains, but some are not recognized when I order online from some companies

Date of experience: July 31, 2019

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61