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Rakuten

How would you rate Rakuten?
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West Virginia
1 review
0 helpful votes
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Excellent
October 28, 2017

I started using Ebates for Christmas shopping. It makes shopping fun. I would recommend everyone to try Ebates

Date of experience: October 28, 2017
New York
1 review
1 helpful vote
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I have had a very positive experience with Ebates. I used Ebates when I shopped for Christmas gifts.

Date of experience: May 24, 2017
Florida
1 review
0 helpful votes
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The add-in makes it easy
June 6, 2019

The add-in makes it easy to know if the site offers a rebate. The rebate is applied to my account quickly.

Date of experience: June 5, 2019
Illinois
1 review
0 helpful votes
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Good
August 2, 2019

Wish refund would be distributed more often like other sites. Use less often compared to other sites lately

Date of experience: August 2, 2019
Illinois
1 review
0 helpful votes
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Cash back for shopping at places you were shopping at anyway. 100% legit. I have received money back.

Date of experience: December 31, 2017
Massachusetts
1 review
0 helpful votes
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Review
August 4, 2019

Extra helpful, so this application is great, Great stores to shop in, excellent application to have, recommended it

Date of experience: August 4, 2019
Kentucky
1 review
0 helpful votes
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Cant believe it
May 24, 2015

I really thought there had to be a catch but no its legit. Now I always go to EBates first then shop shop shop.
Love EBates

Date of experience: May 24, 2015
New York
1 review
0 helpful votes
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Great shopping site!
July 31, 2019

No problem site easy to
Use. I love getting money back! Very easy to use
I don't k ow what else to say!

Date of experience: July 31, 2019
Florida
2 reviews
0 helpful votes
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Customer service issue
November 22, 2019

I had a customer service issue. Customer service agent Zach L. Took care of the problem immediately in a matter of minutes. Great customer service.

Date of experience: November 21, 2019
South Carolina
1 review
0 helpful votes
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Easy money
June 6, 2019

So easy to get cash back. Find your store that you are going to order from anyway, place an order, get cash back. That simple,

Date of experience: June 5, 2019
New Jersey
1 review
1 helpful vote
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Nicole was very helpful and friendly
January 23, 2015

Nicole was very helpful and friendly. She understood my issue and was very professional. Thank you Nicole for your help.

Date of experience: January 23, 2015
Georgia
1 review
0 helpful votes
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Experience shopping nirvana
April 24, 2019

Explore shopping trips with a bonus at the end of the day!
The depth of etailors is extensive and
Is is located in a directory in the app.

Date of experience: April 23, 2019
New York
1 review
0 helpful votes
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Nothing to lose and get money back!
June 10, 2019

I love this concept. Shop, shop and shop some more and get percentages back. I feel valued as a customer.

Date of experience: June 9, 2019
Oklahoma
2 reviews
0 helpful votes
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Great sute
June 10, 2019

Love using this site. Great getting check in the mail. Always check this site when shopping. Very happy with site.

Date of experience: June 9, 2019
Maryland
4 reviews
5 helpful votes
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Absolutely HORRIBLE
August 15, 2023

I have been waiting for my Big Fat Check and the day has finally come(AUGUST 15TH) that I am supposed to receive it AND it's been sitting on processing to my paypal for over 12 hours now!. It says it should only take a "FEW" hours and even the Rakuten Agents even told me that!. But about 12 hours later so far I still haven't been paid and its 4 and a half hours until August 16th the Day AFTER when I was supposed to be paid!. I even emailed Rakuten about this twice and NOONE responds back OR even Resolves the issues!. The ONLY thing I do know is that they took my money as it's not showing up in my Rakuten Account anymore but I never received any of the money!. This is false advertising on Rakutens behalf!. If anyone is reading this and is interested in using Rakuten if I were you I would go with someone else this Company is "VERY" UNPROFESSIONAL. OH AND they don't even have a working Customer Phone number you can call if you have any questions or concerns!. ALL they have is Email to reach out to them on!.

Date of experience: August 15, 2023
Tennessee
1 review
0 helpful votes
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Great and prompt customer service
February 27, 2015

Forgot to change my address and 3 checks went to my old address, but ebates said no problem and resent the old checks to my new address.

Date of experience: February 27, 2015
Minnesota
1 review
0 helpful votes
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Easy to use and great way to earn Cash Back. The app is extremely easy to use and you earn real cash instead of reward points

Date of experience: February 22, 2019
Virginia
1 review
0 helpful votes
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Happy but not satisfied
April 24, 2019

I'm happy about the cash back. Not 100% satisfied because not all transactions qualify for cash back

Date of experience: April 23, 2019
West Virginia
1 review
0 helpful votes
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Shop and Get Cash Back Yay!
July 31, 2019

I love getting cash back on my purchases. I also love sharing with friends. And I see more and more companies added which means more cash back!

Date of experience: July 31, 2019
Nevada
1 review
0 helpful votes
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Excellent and fast service.
November 21, 2016

I had an issue and i had quick responses from the service rep. I've never had an issue resolved so fast.

Date of experience: November 21, 2016

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61