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Rakuten

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Oregon
1 review
0 helpful votes
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Great to get the rebates
July 31, 2019

Like being notified if a site has a R rebate
Would like to know when rebate is coming
Liked the name "Ebates" better

Date of experience: July 31, 2019
India
1 review
2 helpful votes
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Very bad experience
March 25, 2023

I had completed level 2 and started level 3 in this level 3 we have only 3 slots after that I got another one, that time I asked customer assistant it will complete 100% or not for this 4th one she said yes, after complete the payment its still shows 92% and she asked to give the order once again I said I don't have that much money requesting her help she sais am forwarding your case to my manager, manager was tooo smart may be because of this cheating she is too smart, my order was ******* I said I don't have money with out your playing u can't with drawn the amount I requested and beged her no use, firstly she asked me pay 10k I said same thing I don't have, asked me to pay 5k atleast, I said I got only 1500 from my friend's this all conversation was happened in the morning in the evening she asked me about the same I said I don't have then she said ok pay that amount 1500 which you have I pay with in 2 min, again asked about 5k, about 8 pm she asked me to wait I ll process your refund i said ok after 5 min she came me and asked about 100 for fee I said ok and I paid till today morning no update. Since morning am requesting her she is it is not possible you can pay today.
Such a reduculess statement she is giving me pay pay pay, from where I have to pay, I informed her that atleast give me my money I took from my friends they're asking me please help I don't need commission as well they are not even listing.
Please help me in this case.
Thanks

+3
Date of experience: March 25, 2023
New York
1 review
0 helpful votes
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Chelsea quickly helped me with my problem and was very polite. I very much appreciated her help.

Date of experience: December 13, 2014
Texas
1 review
0 helpful votes
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I emailed with 2 requests and both were answered within 24 hours, maybe less than 12 hours.

Date of experience: January 31, 2015
Pakistan
9 reviews
37 helpful votes
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I used this site once in my life and i will never ever think about it again

Date of experience: February 2, 2015
Indiana
2 reviews
0 helpful votes
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Easy to Use
March 6, 2016

They want to give me money back on my purchases. It's that easy... TOO EASY... Barney style!

Date of experience: March 5, 2016
Maryland
1 review
0 helpful votes
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Fantastic service
May 6, 2015

They were quick to respond to my inquiry and very courteous. Thank you. Danielle was wonderful.

Date of experience: May 6, 2015
California
1 review
2 helpful votes
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Alexis from customer services was very helpful
October 22, 2014

Alexis from customer services was very helpful. I am very delighted with the experience. Thumps up!

Date of experience: October 21, 2014
California
1 review
0 helpful votes
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Great service
May 24, 2016

I've contacted the customer service a few times and they've always been very helpful and fast!

Date of experience: May 23, 2016
California
1 review
11 helpful votes
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If you guys want a TRUSTWORTHY and FAST/ACCURATE shopping portal with Costco/Nordstroms level customer service then you MUST USE EBATES. THEY ARE SUCH A BOSS! No joke here. They made a fanboy out of me for sure!

Located in startup arena San Francisco, they are CRAZY at tracking accuracy. My orders track in almost real-time SAME DAY! Complex orders show up very clearly and their website is very very easy to understand. Payout is also very easy!

NO other portal does that. I use a LOT of portals. Many are ghetto jank. You always pray that everything works OK and you always have to fight for your money, but NOT with Ebates. Therefore, customer service is SO key! They respond so quickly and they are so friendly! This is not even an annual membership site! This is all free! IMHO customer service is what makes/breaks a portal.

I mean look at Max over here on this site. Thats awesome! Thats like Yelp having a dedicated representative from the merchant always addressing issues and helping out! So critical!

The other portals just dont cut it. You always have to wait 3-5 days for tracking to show up and you never know whats up. Also, complaints are rarely addressed. I feel like random strangers are just hired to pretend there is customer service on other sites. Thats why so many people dont bother with portals. They think its too much work and its just stupid. I would agree. Just depends on who you use though.

Ebates has been awesome and I am totally impressed. But I just wish they MATCHED other portals! I want to ALWAYS use Ebates. But I cant if another site is offering 5% and Ebates is only offering 1%! Dude! Cmon guys! Step it up! Thats a huge road block!

Also, HatTip over to Patrick@ Ebates Customer Care. Hes awesome. I hope he knows how much I appreciate his help. Maybe Max here can even forward the message and let him know!

THANK YOU EBATES!

Date of experience: May 16, 2016
Canada
1 review
7 helpful votes
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Be prepared to fight for EVERY single transaction you make as these lot haven't got a clue about how to run a cashback website.

Date of experience: August 1, 2017
Indiana
1 review
0 helpful votes
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A title
July 31, 2019

You know what it was vvvvvvvvvvvvvvvvvvv vvvvvvvvvvvvvvvvv vvvvvvvvvvvvvvvv vvvvvvvvvvvvvvvvvvv vvvvvvvvvvvvv vvvvvvvvvvvvv

Date of experience: July 31, 2019
California
1 review
10 helpful votes
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Scam Company
November 1, 2016

Raised a dispute and account opened since March was immediately banned. Joke of a company.

Date of experience: November 1, 2016
Michigan
1 review
4 helpful votes
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Not good
August 4, 2019

I click the rakuten box but then I never see that I got anything for the items purchased NOT GOOD sorry don't what else to say

Date of experience: August 4, 2019
New Jersey
1 review
0 helpful votes
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Customer service
May 18, 2015

I was having a problem getting my address changed and the fast courtesy service I received from customer service is AMAZING

Date of experience: May 18, 2015
RU
1 review
0 helpful votes
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Don't know why all review is bad, I'm happy with Rakuten my all order was shipt Good price 5, my kids happy and I planing to order more and more!

Date of experience: June 24, 2017
California
1 review
0 helpful votes
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Purchases
October 3, 2019

My experience with Rakuten has been amazing every time I have used it and I love the rebates

Date of experience: October 3, 2019
Maine
2 reviews
0 helpful votes
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TERRIFIC FIND!
April 15, 2019

I discovered EBATES a couple of months ago and have already earned cash back, a Walmart gift card and more!

Date of experience: April 15, 2019
Connecticut
1 review
0 helpful votes
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Great customer service!
February 24, 2015

I am impressed with how quickly I received a response and how easy it was to get my issue resolved.

Date of experience: February 24, 2015
Germany
1 review
0 helpful votes
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Good support services
March 1, 2015

Good work support services. There were some problems, support has helped to solve them.

Date of experience: March 1, 2015

Overview

Rakuten has a rating of 3.3 stars from 2,124 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Rakuten most frequently mention customer service, shop online and quick response. Rakuten ranks 3rd among Cash Back sites.

service
190
value
152
shipping
76
returns
64
quality
122
This company does not typically respond to reviews
+61