Rakuten

UPDATE: Well, I guess I was wrong about ebates. I responded to their original email (see below) and a few days later I received this response:

"Hi Ryan,

Thank you for your reply. HP.com has denied our request for credit for this order due to the reasons mentioned. Please keep in mind that if you start an order by clicking through Ebates, and then search other sites for deals, that the last site you click on will earn the commission for your order. This commission is what Ebates shares with you in the form of Cash Back.

Also, merchants may deem an order ineligible for Cash Back if any returns or exchanges are made from the original order.

While the merchant will not credit this purchase, as a courtesy to a valued member, your account has been updated to reflect this Cash Back. You can view this Cash Back information in your Ebates account at this time.

We apologize for any confusion this may have caused, and we appreciate your understanding. Please let me know if you need any further assistance."

Still don't know how I wasn't credited for the order, but ebates made things right so I'm updating post to 5 stars.

Original review:

Well, it's too good to be true if you plan on 'cashing in' on big purchases with big cash back rates. I bought a computer on the HP website thru Ebates. They were offering an impressive 10% cash back, the computer costs a little more on HP than other outlets but, hey, 10% back will more than cover the difference right? NOPE.

I followed the link to the HP website, made the purchase, after a few days of waiting I decided to see what was up with the cash back reward. Here's the response I got:

"Hello Ryan,

Unfortunately, we are not able to add Cash Back to your account for the order from HP.com. When we looked into this order, we found that the order was attributed to another site that partners with this store. There are many ways this can happen. Here are a few examples:

· If you used a coupon or promo code that is not found on Ebates but found on another site, that site will be credited for that order.
· If you visit any other site during your shopping trip (especially other sites that offer rewards, coupons, or discounts), that site will be credited for that order.
· If you have a toolbar, plug-in, add-on, etc. installed on your browser (especially for other sites that offer rewards, coupons, or discounts), that site will be credited for that order.

Find more information about exclusions and limitations at www.ebates.com/help/exclusions.htm

Feel free to reach out to me if you still have any questions. Thank you."

I didn't use any promo code (they know that), I didn't visit any other website. Simply clicked on the HP link on Ebates and made the purchase. Now they're telling me the purchase is void for some reason. Won't even tell me what this other website that supposedly got credited is.