Redbubble has a rating of 2.5 stars from 2,124 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Redbubble most frequently mention phone number, delivery date, and credit card problems. Redbubble ranks 29th among Marketplace sites.
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I love this site because they have pretty much any kind of sticker that you could possibly imagine! I received everything that I ordered, and the stickers were very high quality! I was impressed! The only thing I didn't appreciate, was how slow the standard shipping is(it takes 7 days), although, it's not too bad... If you're looking to get your items in a more timely matter, I would recommend paying extra for the express shipping. Overall, I love my stickers, and I will definitely purchase from Redbubble again! Highly recommend! :)
RedBubble.com is an enemy of independent artists all over the world. Their recent change to a tier structure is literally robbing indie artists of hard-earned cash. How can I sell merchandise, RB take the largest percent of the profit, and then they charge me an additional fee because they've labeled my art a particular way? There are complaints from thoussands of artists who draw their art by hand, only to be labled a freelancer who "spams RedBubble with crappy and derivative art work." Why is it that a young artist with consistent sales cannot reach the "payment threshold" because each time he makes a sale, RB reduces his cut with a fee? Look at the images attached. I've made $38 dollars in August, but I haven't reached the payment threshold because RB has taken $21 off the top as "fees" leaving me with a paltry $17. Keep in mind, they've received a profit from the sale when the sale was first made! This is a money grab, plain and simple. They are literally stealing millions from independent artists every year, by reclassifying their work as "freelancer" and robbing them with a subjective fee. Our only choice is to stop using redbubble and move your accounts to another POD provider. Without the artists, RedBubble couldnt sell $h!t! The real reason for the tiers is that RB monthly visitors is down. They want YOU, the artist, to bring them more visitors by promoting your work on other social media accounts. The caveat is that even if you bring someone to the platform via a link from Instagram or Facebook, there's not guarantee they will buy YOU art. However, they may buy someone's art and that is money in whose pocket? RedBubble! If they want artists to bring visitors they should pay us for the traffic we bring, right? I've made some money during the election year. One my payout is made I will be cancelling my account. The only way to affect these big companies is to hit them in their bank accounts. Take your art to Shopify, eBay, Etsy, Printify or any other POD company. Red Bubble and TeePublic changed from a viable resource for artists to a scam and money-grab by corporate CEO's, CFO's and their ilk.
Cool designs, but service is terrible. Paid for expedited shipping which was $1 more than the actual shirt. This was a gift for a birthday party and the item arrived 4 days AFTER the promised delivery date. Needless to say, I had no gift for the party. It would have arrived the same time with regular ground shipping. Contacted customer service who gave me a $5 credit for a $12.95 shipping charge. I'm not happy and will not be ordering from them again. Also be wary of promised coupons if you sign up. They will definitely bombard you with spam emails, but you'll never get that promised coupon.
Only buy from here if you are absolutely certain you won't return it. The return policy is awful. They make it impossible to get any real or useful information. You have to submit a request and then they get back to you a day later with very vague info. I finally got a voucher code for my return and it doesn't work. Back to step one. Super frustrating and designed to have you give up, I'm sure. Terrible experience.
In a day and age of mediocre customer service becoming the norm, I was unbelievably surprised to discover that you folks actually care! Thanks Karla and crew for such speedy, professional, yet familiar and friendly correspondence. Your staff is on par with your product - excellent! Thanks again. Signed, a loyal customer :)
They're fine if you're happy with your purchase. And that is likely since they typically are good quality products. But I received a t-shirt that was faulty as it had a little blob of white ink/printing fluid on the front and I wanted to exchange it, as it sticks out on a black shirt. The exchange form did not work, and they have no phone number you can call for help. I emailed three times but no response. I filled out and submitted a form asking for help but no response. Crickets. So I'm stuck with a bad shirt. It's not super bad, just looks like a big white thread on the front. But it's annoying.
I had ordered a tee shirt but failed to put my house number on the order. When I contacted them by email, they responded quickly and pleasantly. That's the kind of treatment that keeps me coming back. They took care of everything!
I ordered a product on November 27. I was told it would be delivered by
Dec. 6. That date came and went, and the item was listed as "Still in production." I contacted customer service a number of times, and they said they would try to resolve it. But there was no follow up. Finally, on December 9, they sent me an email saying the product has shipped. However, USPS says they still have not received the item to ship to me. I have been contacting them numerous times over the past couple of days, and no one responds. Is this website legit, or is it a pure scam to take people's money? How can I report it as a fraudulent website?
Hi Salik,
We're truly sorry for the production delay. Not to worry, our Customer Experience Reps have followed up with you via email to provide a little more information about this.
If you still have concerns, please let us know!
Ordered a poster on Sept 1st. Delivery was between Sept 6-10. Still waiting. Checked on the status and it says in production. Don't order from this company unless you want slow shipping and terrible customer service.
I really love the quirky, cool designs on the redbubble tees. The two I've bought so far are 100% cotton, lovely material and sizing is great. I had a query with my first order and it was answered within a couple of hours. So far they have been true to their estimated delivery date. Very happy to recommend them
I'm glad I only ordered some stickers to test the quality of their printing, because they were literally the worst quality prints I have ever seen. Their printing process apparently involves using tiny dots of color that give the finished product an incredibly grainy, low-quality look. It was beyond disappointing, it was appalling. I have printed images off my rickety old printer that were better quality than these. Total waste of money; not buying from RedBubble ever again. Frankly, there's nothing they can do to convince me otherwise.
Hi There,
We're so sorry to hear that your order isn't quite what you had expected! We've passed the message along and someone will be getting in touch with you soon.
Thanks again and looking forward to sorting this out.
I have ordered from redbubble maybe four times. Product and service has always been fine.
The time before last a discount expired just as I went to place the order. Online chat fixed that almost instantly, we still got the discount.
Last time a t-shirt was sent in a woman's fitting rather than a man's; this was also fixed instantly with a credit that I could use to buy a new shirt. We were allowed to keep the old one.
I run an online business in another field, so I'm very aware of how I get to take the blame for customs and delivery services, especially in the US, sometimes being impossibly slow and inefficient. Just saying.
I've ordered stickers for my laptop from this site three times now and I love all the different designs and the stickers are great quality. The prices are okay, but if you order more than 6 stickers they're all half off. I haven't bought any clothing items so I can't speak to those. The time it takes the packages to arrive is a little annoying and its frustrating that they use so many different shipping companies so sometimes you don't even get a tracking number. Overall I've had good experiences with this site though.
In the end my card was charged 4 times fir 1 order so i payed $200 for $50 worth of products. I tired to find a number to call someone at but all they have is that little chat with clueless people on the other line that have no idea how to actually help you. I would recommend that you stay away from the site its a scam.
* Redbubble attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Alyssa,
Thank you for providing us with feedback with your recent Redbubble transactions. As we're an entirely online company and ship products all over the world, it's not efficient for us to have phone service at this point in time, which is why we've chosen to focus on our online support system. We have Customer Experience agents available via the following link:
http://rdbl.co/1yhhllS
Looking forward to sorting this out!
You know those "I'd give them zero stars if it was an option" reviews? This is one of them.
Aside from never receiving my package from the company (it's been about a month), I was charged an inordinate amount of money for shipping; the company has lied numerous times about when it'd come, and they've been terribly unresponsive to my requests.
Last time I ever shop at RedBubble!
Excellent service! They've been super fast to send the t-shirt I ordered. It arrived in just 1 week and it's very well-made. Plus, they send you also a little cute label and a sticker. I will surely order again from them!
(Not a fake comment btw) I have no idea what these other reviews about bad fitting, quality, design flaws etc. phone cases are talking about, cause my iPhone case arrived 2 days earlier than listed, it has a beautifully designed case that's made perfectly for my iPhone 6. I have absolutely no complaints. Only good things to say.
Every time I've used RedBubble it was fantastic. I will continue to use them in the future. There is nothing more annoying than going to a store, finding a cool shirt, and you can't find it in your size. I'll never have this issue with Redbubble!
Excellent customer service. Easy website navigation and outstanding choice of designs. I'm a little unsure of how long the print will last in good condition on the shirt. It seems a bit prone to cracking/peeling. Otherwise I would have given 5 stars. Also a bit pricey.
I ordered a T-shirt and tank top as gifts in November. The t-shirt arrived with the print off center and either on the wrong shirt or it's misrepresented on their site. The tank top was marked as shipped, but so far 9 days later ups has not actually received it to send out. I keep getting the same blow off from customer service. The won't address the missing item until 9 days after I was supposed to receive it. The other item is garbage. Twitter and live chat are the only ways to contact them and you can't get any real help. This company is a total rip off.
Redbubble was a good idea although their staff and operations are horrible. Lost items in the mail. Absolutely bad customer service by their employees (Senior Customer Support Representative). Then their designs always fade away after the first wash. Please take your business somewhere else because redbubble is a nightmare to work with. Pray that any item you purchase will not get lost in the mail or the brush you off with a "redbubble voucher". Buyer beware!
Tip for consumers:
Do not use this site!
Products used:
Sweater, tank top and long t shirt
Redbubble is not on the side of the artist or the consumer. They recently added a fee for artists who make sales, in addition to the high percentage of money they take from any given sale. I was going to put up with that, but this week took down a bunch of my art for copyright infringement. My art was all completely original, but they were unwilling even to discuss their actions with me. They wouldn't acknowledge that there was the slightest possibility there could have been a mistake. That was the final straw. If you are an artist, don't use Redbubble. They don't deserve the money they'd make off your work and creativity.
Products used:
None, I was a vendor
The case I bought for my old iPhone 4s is more than what I expected. It looks really cool and I will definitely buy another one from this site in the future. The package came right on time and was surprisingly better than all the packages I've received lately. I honestly expected a typical brown cardboard box but got this instead (look at photos).
Tip for consumers:
When buying iPhone/iPod/iPad cases make sure to look up the options which are: Skin/Snap/I forgot the last one. Look up, Skin Case so you know that is what you really want. I saw some bad reviews on the "Skin" case because people thought it was a snap on case, no that is "Snap." I paid the extra $10 and got the "Snap" case instead.
One of the simplest sites to navigate. The products ordered were to my house a day ahead of schedule. It was reasonably cheap. Great quality and I am definitely ordering from redbubble again! Thank you
1) Redbubble's customer support is a joke. My order arrived incomplete and it has taken them a week to "research what went wrong" rather than try to make my order right (and I still do not have a resolution).
2) Their stickers do not stick to plastic at all, even after the plastic surface has been prepared properly.
3) Their "kiss-cut" stickers come with a very wide white border around them, which is not the look we were hoping for.
Overall, an absolute waste of money.
Although I have written two reviews regarding this company, I finally did receive a refund and that is why the more positive star rating. I am still unhappy they could not send the correct apron as shown on the website.
Will not be purchasing anything again.
I just purchased a handcrafted item on ESTY with no problems.
During December my Grandson asked if I would purchase an apron for his dad. Having always been supportive of artist, I went to this site and ordered the apron. It arrived with the design (which was silk screened or imprinted was only half there. I went on line and since there is no telephone number available, I chatted with the computer and got no help and kept getting the same responses and waited a couple days and tried again. Nothing. So I finally sent an email and mailed the apron to the addresses on the shipping envelope. Did get an email back but seems as though their response is to keep saying the same things. But still no apron for my grandson to give to his father. Don't trust these folks to respond to your situation when you need to return. Never in my many years of dealing with craftspeople and artists has the situation frustrated more. Here it is January and they have all the information because they have photos and my information. Of course no refund, which is not what I asked for but would take and find a reliable source for his gift for his dad. As you can see in the photo the bottom of design is missing.
Tip for consumers:
Beware of what you are buying and if need to return be sure you save the packaging and any paperwork.
Products used:
none because it was defective and returned
Redbubble sells custom designed products--tshirts, sweatshirts, iPhone cases, posters, etc.--based on user-submitted artwork. Redbubble is based in Melbourne, Australia.
Hi Susan,
We're so sorry about this! We've passed your feedback along to the right team and someone will be in touch with you soon to help sort this out.
Apologies again for the inconvenience!