Remitly

My review is in regards to Transaction IDs
R*******296 and
R*******418

Horrible experience. Scheduled a payment, they asked for recipient ID which was provided, then they made some lame excuse of "suspicious activity" and canceled the transaction. Contacted support, the support agent told me "After careful review, this transaction was cancelled to ensure we comply with our Risk and compliance policies."
I said this is very generic, give me a specific response that I can fix.
She replied "well this is just verification processes we need to compliance" - again a generic response.
I asked what is that they were unable to verify.
She replied: "that is a process that makes risk department. If you want I can escalated the transaction to that department so you can received a contact from them I they can answer to that question in specifically way"

I agreed and created another transaction. Which was also canceled without being given any valid reason.
Support was in broken English and mostly generic - the company failed to live up to the standards of customer service.
I would very strongly advise everyone to find another source to transmit your money instead of wasting your time with these people and frustrating yourself and the receiver of the money.

I sent money to a friend in Gujranwala Pakistan Via Remilty reference R*******887, and Muslim Commercial bank said that no money is sent and received. Why Remilty has such a bad place for pick up. Finally she had to go Alfalfah Bank to pick up.

I transferred a big amount through Remitly from UK to India. Remitly confirmed that the funds have been delivered to my bank account in India so transaction has been completed. When I checked my India bank statement after almost a month, I couldn't find the transaction and money. When I contacted Remitly customer service, the lady on customer service was very rude. She said the money has been sent to the account. When I told her that the money hasn't been received in my India bank account and requested to identify where the money has gone, she refused to discuss any further details and said money has been sent and nothing can be done. When I contacted the bank in India they confirmed that the funds where sent back due to some error in the transaction. They also provided me a report of this returned transaction. Remitly accepted that the funds were returned when I supplied this report to them.

Remitly held my money for almost around a month without my acknowledgement until I identified that the money hasn't been transferred. Their app as well as the customer service person repeated confirmed that the funds had been delivered when that wasn't the case. I required to chase up continuously with Remitly to get my money back and had a very stressful time. I will never use their service ever again.

The initial experience was satisfactory except the fact that the transfer took over 3 days and was paid on the fourth. The second experience and the anguish is still ongoing. Initial the site said the transfer is absolutely free but towards end it said it is liable to a fee of £2.99. The rates as not competitive and now the bombshell of the fee but I still proceeded because of the first experience. But now it is over 4 days the transfer hasn't reached the recipient who is in desperate need of the money. You cannot contact them in any way and this is conveniently being blamed on Covid-19 virus. I have send them emails requesting refund of my money and the fees but no response whatsoever. This is diabolical and disgusting way to treat a customer who is the foundation of the success of the business. This utter disrespect and disregard is unacceptable from a successful Company. Avoid them at all costs. There are other better companies around; shop around on comparison websites such as Monito. Thanks reading and good luck

Remitly refuses to give me my funds that were never delivered to the account in Mexico. They keep telling me that the funds were delivered, however the individual never received them. They change the date of when i will get the funds they said 3 days, now it's 21 days. They promised a call back and Amanda A the supervisor does not return calls. When you ask for a sup they have you waste your time waiting for a callback. On Wednesday they told me the sup would call me back in 30 mins and today they said they couldn't give a time frame. THIS COMPANY IS A FRAUD, DONT USE THEM. STAY AWAY.

Nightmare experience being treated like a criminal!
Wish I would have read all these sickening reviews before trying to transfer 50 dollars from my my account in the states to my wife's account in Bolivia!
We have both had our bank accounts in the us for years and have transferred thousands of dollars throughout the years from the states to Bolivia because I trade cryptocurrency for a living and keep my crypto accounts attached to our bank in the US for safety. I decided to try 50 to test remitly to see if it could actually do its job.
Anyway the remily app told me the transaction went through sometime in the afternoon.
At almost 11:00 that night my phone rang repeatedly. When I finally answered there was some women on the line saying there was "suspicious activity on my account" and she needed me to send her a selfie of me holding up my passport to clear my name so my money wouldn't get tied up.
She kept me on the phone probably an hour asking me all kinds of weird personal questions, putting me on hold so she could "review my case" over and over again.
Finally after an especially long hold time she cheerfully returned to inform me that I had violated some rule but wouldn't tell me what it was, and that they would not let me deposit the measley 50 dollars into my wife's account.