Remitly

I tried to make a transaction of $200 to a family and the account ended up locking.

Contacted the company and talked with the customer representative and were asking a list of personal questions about who was the recipient and the reasoning why I wanted to send the fund.

How many years do I know that person?
Name and last name.
Recipient business if they owed one?
How many people that I know that have been sending money to the recipient?
What was the money the recipient will be used for?
History of previous transactions.
Why did you choose their service vs other company services?
What are the company names that you use?
Where do you hear about the company?
How many transactions do you try to send out?
Where/how do you meet that person?
Still, more questions I couldn't recall…

I felt like I was being interviewed for a CEO role!

Overall, more like a list of scamming questions trying to gather as much information for their benefit.

In the end, they ended up with me not following their rules and suspending my account. I was like what did I do wrong…?

In my head, I thought kinda funny and ridiculous. Pretty much you wanna buy the product/service and they denied to sell/serve you while you pay for it, not for free.

The customer representative just said too bad I'm done with you. Pretty much you can go ahead using other services!

Went to check with Moneygrams and they had a higher rate and charged fees less than this company.

Recommend Moneygrams!

I have read the other reviews here, and I can agree, that this is the most unreliable and untrustworthy transaction company I have ever dealt with!
Yes, i transferred money. Yes, my transaction was put on hold, yes my transaction was cancelled due to "suspicious circumstances", yes, they debited my bank account ( which they said they hadn't)...
And, no - I cant activate my Remitly(App) account because they have locked me out, in order to retrieve my transaction.
I have tried to contact them by email:
This is the answer I keep getting:

We currently have limited customer service available as we protect our global team and align with public safety precautions for COVID-19. At this time, we are not able to offer email support and are unable to respond to any email message you send us.

We truly appreciate your understanding and patience and apologize for the inconvenience to you.

We encourage you to find easy answers to your questions on our Help Center, such as:

Track your transfer
Edit your transfer
Cancel your transfer
Why is my transfer on hold?
How sending limits work

If you need to reach out to us, you can find the latest information on what customer service options are available here.

As always, thank you for choosing Remitly.

The Remitly Team

Ha ha ha! Reach out? They keep redirecting me to sign into my (locked-out) Remitly account?
Just like you guys... I've been scammed

This company is totally piece of $#*!. First they wil provide you horrible service, then they will be proud of that horrible service and some "Glazia Manipon" sitting in Phillipines's Cebu/Manilla/Makati will reach out to you to inform that they are proud of thier crap service.

Stick to Western Union or just talk to your Bank and Bank will get it sorted out. You are doing yourself a favor by not reaching out to these garbage companies and thier representatives sitting in 3rd world countries under the "OUTSOURCING" model.

Find a different company.avoid at all cost, money transfer delayed, the customer service not very good in resolving the problem. False promises.

Worse service ever! I should have come across this page before even trying to work with them. Never again. Go use them and regret every bit of it!

Tried to use Remitly to send money to my wife in Colombia. Was only sending $10 to make sure that the service worked properly. Instead of sending the money, they refused the transaction and locked my account, claiming suspicious activity.

Believe me, there was absolutely nothing suspicious or problematic about my transaction. At their request, I even logged into my bank account and provided them with a special code from my bank account to prove that the account was mine. But even after that extra step, they blocked the transaction and locked my account. Why did they do that? Again, who knows?

Because of this, I contacted their customer service to see what the problem was and they refused to tell me, hiding behind legalese. I then raised the issue to a higher level within the company. Today I received the following response from them:

"We reviewed your Remitly activity again and determined that we will not be able to reactivate your profile because it violates our User Agreement. This decision is final.

For more information, please take a look at the types of transfers we can support. We're unable to provide you with additional details on this matter moving forward — thank you for your understanding."

How could sending $10 to my wife possibly violate their User Agreement? It obviously doesn't. But they don't care. They simply lock your account, refuse to provide you with any information, and blame the customer instead of taking responsibility.

Of course, companies like Remitly act with impunity because they can and no one can hold them accountable for their actions.

This is an absolutely horrible company with zero accountability. As I said in the title of my review, avoid them like the plague. BTW, the same transaction via one of their competitors worked without a problem. Which just goes to show that the problem is Remitly.

This company close my account,dont know why,no real explanation why,stay away this company,one day you open account cant use anymore

If there any other way for you to send money use it this one isn't worth it and the service sucks they don't address concern and avoid questions

I was referred by a frnd to use this remitly, but I will tell u that they are the worst. They don't know what they are doing. Asked me to upload every docs for verification, I did, but couldn't verify statement of acct from bank, was reading it upside down, frustrated hell out of me. Their service is THE WORST I HAVE EVER USED IN MY LIFE. NO SUPERVISOR TO HELP THE EMPLOYEES OUT. RUN FOR YOUR LIFE OR U WILL BE FRUSTRATED WITH THEIR SERVICE. I wished I had recorded call, u would have listened to it a see how staff were misinterpreting statement of account from a bank. I gave u 1 star because I did not see ZERO STAR!