Remitly

Platform for scammers to rip you off!
Beware
Customer service is terrible
Get scammed and they shut your account down and scammers keep thiers

I would never use this RIP off Knock off company Again. This is a pertend western union /paypal. Dont trust them

I live in one of the Eastern countries now and am 82 years old. To support myself, I tried to set up Remitly to draw funds from my bank in an adjoining country but I did not have an address in that country. I checked in with chat a few times but no solution. So I finally tried to set it up for my US bank where I have a US legal address. First, I had to get my account unlocked. I set up my first transfer of just $300. At the end, they wanted to send a code to my US phone number. I got onto chat. I use my sister's phone because a US sim card would not work in any other country. There is a 12-hour difference. I asked them if they could verify me through my email. No. I got on chat again and they transferred me to someone on the telephone whose accent was so strong I could not understand him. He finally transferred me to someone else who I could not understand either. Finally, I emailed my sister to see if she was up yet (my pm is her am) and she said she got the code. I turned in the code so they would send me my $300 at a cash pickup. Instead, they wanted me to scan a QR code, again to make sure I was who I said I was, I did but did not understand what to do with it. They also wanted me to take a selfie video of myself to verify I was who I said I was. I did not know how. What in the world is going on? I had to finally give up. And I still cannot support myself, even though I have plenty of money in my US account. Oh, set up a bank account? I tried that twice; they have no idea here what to do with international transactions. I had to give that up too. Well, I see you want proof of purchase before approving my review. Proof of purchase? I never got that far!

I got an email from Remitly this morning that someone transferred $2800 to some Indian account! I haven't done that transection as I am in India for 4 years and don't even hold a US phone number that's needed as 2FA to log in to my account! I wasted 2 hours talking to their customer support and they didn't help me at all. It is the fraud committed by their employees only because who else can access my account? It requires OTP on the phone number which even I don't have access since 4 years! I used their services way back when I had access to my old phone number. All I asked was to cancel the transaction and delete my account from their end if they can't allow me to log in to my account. They didn't! 2 hours! Finally, I talked to Wellsfargo and put a hold on the transaction of the exact amount. They understood the matter in 5 mins and did the needed. But Remitly didn't understand it in 2 hours! The money was about to transfer to this bank:

ANNUR (LAVB*******)
COIMBATORE
Lakshmi Vilas Bank
Account ending in 8085

I am writing this to know that if anyone else has this sort of fraud, please complain to the police. It is 100% of Remitly's employees committing fraud.

I have been a Remitly customer for almost 3 years and have made 120 transfers to the Philippines. I had a brief issue about 2 years ago where they asked for bank statements. At the time I was disturbed by their untimely request for financial information.
Yesterday my account was blocked after I transferred 44,500 PHP. The recipient is expecting the funds in the next couple of days and Remitly blocked the payment after issuing me with a payment receipt (which I had already forwarded onto the recipient).
I tried to contact Remitly Sydney almost 20 times today and their phone service is not working. I managed to get another number online and had a faulty recorded message. To solve my issue the only choice was to use the Remitly chat option. I had 3 chat sessions and chatted with 4 Remitly representatives for at least 4 to 5 hours. They kept on asking me the same questions... I uploaded many bank bank statements from different accounts. They didn't understand that my MasterCard and Visa direct debit card numbers are different from the actual bank accounts they are linked to. Ohhh, man they tried my patience.
My last chat session was with Geron and it lasted for more than 1 hour. He claimed he had no knowledge of my previous sessions so I had to repeat my all over again for the fourth time.
Two Remitly representatives I chatted with admitted the Sydney office had phone issues but not Geron. Geron kept on telling me my phone was ringing and I wasn't answering it.
They behaved like suspicious investigators who had valid reasons for denying me my transfer to the Philippines and kept asking for more and more financial information.
Don't rely on Remitly, they will embarrass you and degrade your good name (with those who are expecting timely money transfers) when you least expect it. I will be making enquiries to see if I can make a formal complaint to the Banking Industry Ombudsman's Office and do my best never to use Remitly again.
DO NOT TRUST REMITLY TO DELIVER.

ReThis is they asking after money transaction done. I am not comfortable asking other people ID's when sending money.