Remitly

On april 25th I sen******* rs to my relative, Remitly put into wrong account and refuses to return my money

The customer service representative saulo/saolu is very arrogant and not helpful, not willing to tell me the reason why my transfer was declined and said that "Remitly MERELY relys on family and friends recommendations" after I said I wasn't satisfied with the service and would not recommend my family and friends to use it. Even more, right after saying that, he/she directly ended our live chat without waiting for my response. And as a result, unfortunately I couldn't download the chat history, otherwise I would be more than happy to remember the name of this customer service representative clearly and show you how rude I was treated.
I am keep my words by sharing my experience with Remitly especially the customer service experience on google review, app review, trust pilots review and with my friends and family. If Remitly only values business customers who transfer a large amount of money in one transaction, why bother to ask us to refer our friend and family by advertising the bonus? To me, $20 referral bonus wouldn't be attractive enough to ignore the disgusting experience with your customer service representative Saulo or Saolu.
If you are thinking about engaging the service of Remitly, THINK TWICE, unless you are fine with not being respected by them.

First and probably last time I will use. Me chasing to trace transaction and did arrive when needed

N'osez jamais utiliser leurs services. L 'argent n 'arrivera jamais a destination et ils rembourseront jamais.bref c'est sont des arnaqeurs. N'osez jamais

Each time is a new issue. Ridiculous invasive?s &verifications each time I send to someone who is listed and already verified receiver. No matter if their info hasn't changed nor my info or banking details is all the same as previous transfers or the amounts are not outrageous and always around the same, they hold up the transfer multiple times requesting often to verify the account which is not different that the past and claiming that it's invalid account or that a savings account is a checking account even. Only when I change and check the actual savings account is a checking to satisfy their so called verification did they release the funds and aprove the transfer this last time. Today they blocked my transfer repeatedly asking me just now finally 13 rediculous and invasive question's both personal and about the recipient. They asked about where did u meet them, how do you know them, what's your relationship. How often do u send and the amounts your transfers will range, your source of funds, your occupation, all to which I answered none of your business. They invade your privacy so much it can't be legal and certainly isn't required by law what they ask.

Other money wire services send instantly without bugging you once they co form your account the first time and the funds are instant. They never ask the questions remitly us or strangely give accounts out, verify and transfer only to harass you when you come back to send money again. Doing nothing different or suspicious. I'm done with these people and I'm so done I will post negative reviews to warn others on every site that allows reviews just bc they are so obnoxiously inconsistent how they do things. It seems they are the ones to be looking out for acting suspicious. If it's not required, when the questions they ask you to answer after a few times dealing with them are so invasive and not necessary, it seems they aren't verifying.

They are data / profile harvesting their clients to make $$$.

Sooooo done with them. My answers were all noneya!

Remitly is a scam I feel! I transferred my funds form UK to India on 29th August under 'economy' which as per guidelines usually takes 3-5 working days. However, the progress comment said funds will be available on 30th August at 16.05 UK time. I thought that's pretty easy, only until I realised that funds were never released to reached the recipient. On 30 August, I got am email stating we have transferred your funds to PNB (recipient's bank) and will let you know when funds will be available.
I have been calling them constantly since then and each time the advisor said the delay is with their partner bank, HDFC and they will send an email and get this sorted within next 24 hours.
- Now that is contradictory as if the delay was with HDFC then how funds were transferred to PNB bank and I got an email?
- Since then, everyday I have been calling Remitly each time they say we will contact our banking partner, no one has heard from them as yet! So since 29th August 2021 to 6th September; I have been calling them continuously but they do not have an answer to my question- where are my funds. It has left my bank account, they said it was with HDFC and today (6th Sep), another advisor told me it is with PNB and asked the recipient to check with PNB bank and the usual we have escalated that to the partner bank.
- It is an appalling service, they didn't deliver on promise, I don't know where the funds are and advisor said we have been sending emails to the partner bank but they are not responding.
- You can understand that you cannot trust them with your money, when they themselves don't know where the issue is lying.
- I asked to reverse my transaction, the adviser again said they have sent an email to banking partner but again no action on that.
- I want a solution to my problem... either release my funds or transfer my money back to my UK account or I will claim a chargeback and file a compliant to banking services.
Can some one please rely to my and sort my issue?

THANKS FOR TREATING AN HONEST OLDER PERSON LIKE A CROOK & CANCELING MY ACCOUNT A FTER RAVING ABOUT YOUR SERVICE BEFORE!

I have never written a review before. You can imagine what lead me to write one now. My experience with Remitly was NOT good at all.

I did send lots of money to Rwanda to support my loved ones using Remitly. After sending via Remitly, I checked my bank account and noticed Remitly had double charged me. Had I not checked my bank account, I am sure they would have gotten away with it. I reported the fraudulent charges to my financial institution (USbank) and requested a refund. The bank then filed a dispute claim. I eventually got my money back after waiting for approximately 10 days.

Since this was the first incident, and I wasn't sure if this was a common place with Remitly so I reluctantly continued to use Remitly to send money to my loved ones.

A few days ago, I sent money to Kigali Rwanda and unfortunately the money was held up. The reason given didn't make sense at all. I received an email stating " our partner is taking look at your transfer".
This didn't make sense to me, so I placed a call to customer service to obtain a better explanation. A company rep answer the phone and told me the identity of the receiptent needed to be verified. Well, this was incorrect, because the receipt registered with her Rwanda National Identification card. I voiced my concern. The rep backtracked and assured me the money would be released asap and I should be patient. I did and waited for few days. Nothing changed. I then called back and spoke to another rep. This rep then told me my money was held up because Remitly was experiencing some technical difficulties therefore they couldn't release the money and they will once the issue is resolved. This was a contradictory statement. My money is still tied up. I am now planning to file cancelation to request a full refund.

Take a way points:
Double check your bank account after sending money via Remitly to ensure that you haven't been double charged. If your money is pending after you had sented, don't expect it to be released anytime soon and your best option is to cancel it. Even if you cancel it, know that you will not get your money right away. You need to wait for awhile.

Good luck.