RockAuto

I bought a new battery for my car at the end of last winter. Come to find by the spring it was only maintaining half or less charge. I tried to set up a return to get a refund and they would only let me do an exact exchange. Rock Auto only gives you a 30 day return policy on all parts, which is ridiculous. Here's the catch. I would have to purchase the exact battery again at $160 cost to me. Replace it then ship back the defective one and get dinged for the shipping cost. Car batteries are not cheap to ship and would cost minimum $70 to ship back to them. So, to save a massive headache, I bit the bullet and ate the cost of my original purchase and had my mechanic replace it for me and I know it's going to be good. Learn for our experiences and please stay away from buying large car parts from them. There return policy is BS and BROKEN! I wish I could give 0/5 stars.

Ordered a part but did not save the order number as they send an email conformation.

Email never came and my card was charged for the part. Now there is no one to contact about the issue.

Will never order from them again. RUN away!

We just ordered for the first time on the 13th and already received our order. Shipping was incredibly fast, prices were competitive with everywhere else we looked and was packaged so everything arrived super safe. Could not be happier with my experience with this company!

I ordered a couple of caliper pistons. They never arrived. The website is NOT customer service friendly. I sent numerous emails to the company. The response was generally quick, but not helpful except for one person. Even still, the part was listed as Carrier Lost. The site says a refund was in process and sent. It never was. Since then, I have written them twice more asking about the refund and they have yet to answer those emails. They have the part and my money. My question is; is Rock Auto a real company or scammers?

Rock Auto has once again let me down. I ordered a Coolant overflow bottle for my Dodge Ram truck from Rock Auto. I installed the new Dorman Coolant overflow/ windshield washer reservoir combo bottle that they sent. Well it leaked badly. Sent back the defective part with a return label to Rockauto. I then received another from Rockauto only to find it leaked as well. Granted the design and chinese quality is inferior but to add insult to injury, Rockauto is charging me to ship the second defective unit back. Pics to prove. Poor Business practice Rockauto. Their phone number does not support a customer service line when calling in. Really Rockauto? Inferior company for sure. As an Engineer and classic auto restorer for 25 years, I have seen poor Auto industry Business practices but Rockauto is just plain terrible.

I never leave reviews good or bad but this company is so bad I had to find the time.
This is the worst experience I ever ever had doing business with a company in 57 years of life.
They incorrectly list parts that won't fit your selected vehicle, then make you pay for return shipping, even when they were at fault.
They will not talk with you by phone to resolve problems, only e mail, which can be extremely frustrating when you are trying to explain what they did wrong.

Thanks so much RockAuto!

I'm a satisfied customer and very pleased with the fast shipping and how everything was neatly shipped out. Everything was perfectly boxed and sealed with all parts nothing missing.

I recommend this company to anyone especially single women because the prices were very affordable. Very good company; It's worth it!

Ordered a few car parts here... muffler... brakes. And hardware after a bad experience at another online auto parts.
Items were shipped within 2 hours of order placement. I will have half the order in 2 days and the balance in 4 days.
Prices are competitive... I took advantage of a coupon promotion. On the muffler and got a fantastic deal.
Rockauto will be my place for autoparts.
I really like the options they show for all available parts from various suppliers.

I recently broke down in the middle of traffic to find out my fuel pump had gone out! We were able to get a fuel pump and a fuel filter in 2 days from RockAuto for half the price of what we would have paid at a local parts store. That even included the shipping! All the local part stores were almost a week out on getting the parts in plus charging twice as much! I had reservations because of the low ratings for this online store... But boy did they prove me wrong! And I'm so glad they did! Happy customer right here... for life!