• ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
168
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

Reviews (2,127)

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Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user nibeditag
India
1 review
9 helpful votes
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April 6th, 2018

A bunch of cheaters running this site- not replying when questioned - locks you off - they should be collectively sued- funny part they ask my id - and their site which has so much of conversation with me now apparently doesnot recognise my email address- liars

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Nibedita,

Our team has sent you an email via Webmaster@Romwe.Com. Kindly respond at your earliest convenience. We hope to hear from you soon!

Thumbnail of user daeunk
Canada
1 review
1 helpful vote
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February 11th, 2015

Ordered Jan 28. And still processing and never replies my emails back. When its gonna be shipped? After i die? WTF! I bought winter clothes, probably will wear them next winter hopefully, or 10 years later. Clicked that urging shipment several times, still nothing.
Terrible website when you are looking for buying some clothes.

Tip for consumers:
DONT USE

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
We feel sorry for all inconvenience we have brought to you.
Generally speaking, we need 5-7 working days to prepare your order well. But some of your items sell well, so we need more time to prepare it well. Besides, due to time differences, we may not reply you in time. Hope you can understand us!
We have contacted with our supplier and other staff to put your order in the first place. Your items have been shipped out. The tracking number is 3804472534. You can track them on http://www.dhl.com/en.html. However, the logistics information updates slowly. You may need to wait several days.
If you need any other help, please feel free to us with this email webmaster@romwe.com.
Yours sincerely

Thumbnail of user sophib
GB
1 review
4 helpful votes
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April 16th, 2016

I ordered 7 or 8 items over two weeks ago and the delivery information said it would take a maximum of 10 days yet they still are not here and haven't arrived. Also the tracking of my delivery isn't working. I'm starting to think my clothes aren't turning up

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Sophi,

We’re sorry for keeping you waiting.

The order was placed on April 5th, it normally would take 3-7 business days for us to get the order ready and about 10 business days to arrive with standard shipping.

The package was already shipped out on April 7th and has arrived in your country, ready to be delivered soon.

Following are the tracking number and site:

612792575643
https://gls-group.eu/EU/en/home

We will also contact the courier to see if they could speed up the deivery.

Thank you for your patience, hope you will receive the order soon!

Thumbnail of user stellas17
Australia
1 review
2 helpful votes
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June 16th, 2015

Upon reading mixed reviews i was on the fence about ordering but i decided to anyway, boy was that a terrible decision. If you're wise, unlike me, you'll listen to the negative reviews.

I ordered a super sexy backless dress and received a pair of pant legs which were sewn shut (yep, no hole for a head/body/anything) with 2 spaghetti straps sewn on the sides... Upon bringing this up with them, they said it was "the design"... so basically the design was a pair of pants to be worn as a cape, as it certainly can't be worn as a dress or even a pair of pants.

EDIT: They have since offered me a partial refund and have apologised. Just be aware quality won't be as expected

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Sorry for the late reply.
We have checked the item for several times before we sent it to you, the situation like this never happened. Hope you can kindly understand us.
We have seen the photos you sent us. We will check with our factory. After confirmation, we will solve the problem and the problem will never happen in the future. Besides, to compensate for the problem, we have arranged refund for you. Hope you can kindly trust us.
If you need any other help, please contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Yours sincerely

Thumbnail of user claudiac31
Australia
2 reviews
6 helpful votes
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April 1st, 2016

Although I only ordered tops, I was so pleased with what I received. Good quality material, and got my money back straight int my pal pal account when one of the shirts was out of stock. I am just about to place another order after I got an email from them thanking me from being a loyal returning customer and giving me 70% off! I am about to buy 8 tops that i love and are very excited!
Plus relatively fast shipping without express :) - about 2 weeks!
P. S there is also the option to live chat with the workers there so they took me through all the steps to processing and tracking my order haha. Talked to a lady called Alice who was very nice and helpful.

Tip for consumers:
The shirts are good and can't go wrong with it. Can't give a review on other clothes though.

Service
Value
Shipping
Quality
Thumbnail of user jordanb150
Maryland
3 reviews
7 helpful votes
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July 6th, 2018

I ordered bathing suits from romwe over 2 weeks before I was going away, thinking that would be plenty of time. Little did I know that it would be a week before my bathing suits even shipped. They were processing for 7 days, and I still havent received them and wont in time for my vacation. Very annoying, never ordering from here again.

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Jordan,

Our team has emailed you via Webmaster@Romwe.Com with your refund details. Kindly respond at your earliest convenience. We hope to hear from you soon. Thank you and have a wonderful day!

Thumbnail of user cathym56
Australia
1 review
4 helpful votes
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December 25th, 2015

Product review: The romwe website lured me into making an order with a 60% off all first orders discount. When I tried to use the code, it would not work and only gave me a 55% discount. After I contacted them multiple times, they refused to refund me the 5% difference even though it was an issue with their own coupon system. When I received my package (3 weeks later), some of the clothes weren't even in the right colour and does not at all reflect the design. Terrible customer services, terrible products. I will never be using them again. Don't make the same mistake.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for your great support for Romwe and we are really sorry for all the problems.
We have checked for you. And we found the coupon code you use is super55. It is the coupon of an activity but not for the first order. Sorry for the misunderstanding between us. The coupon for the first order Rom60, you can check it in your mailbox after you registered on our website. Hope you can kindly understand. Romwe cherishes you and will never deceives you. Hope you can kindly trust us. We will re-give you a new 60% off coupon. Is that OK? We are really sorry for you. Hope you can kindly understand that and trust us.
Please know that our website has noted that we generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. And we have checked that we did ship your package with express delivery. Sorry for your waiting. Hope you can kindly trust us.
Because of light and pixel, the real objects and the pictures on the website may appear slight differences which can not be fully avoided. About colors, you can know more about it on the sale pages. Would you like to send us some photos which can show the clear differences so that we can check for you? We will be responsible for any problem caused by us. Hope you can kindly trust us.
We feel so sorry that you are not very satisfied with our customer service. We will try our best to improve ourselves and get better. Hope you can kindly give us the chance and we will wait for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user nl15
Illinois
1 review
1 helpful vote
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February 14th, 2015

I absolutely love ROMWE! As a young professional, I'm always looking for great clothes on a budget. That's where this little gem comes in. I ordered the high waist drawstring loose pants in grey and the lapel pocket blazer in black. Everyone in my office gave me so many compliments on my outfit. I usually have a problem finding pants that fit well but my drawstring pants fit perfectly. I will admit, I was a bit worried about the timeliness in which I would receive my order based on some of the reviews but I couldn't pass on great deals and chic clothes. Needless to say, my order was at my doorstep in 7 days, as promised. I've already started my summer shopping. My ROMWE cart is full of fabulous crop tops, cute denim shorts, and flowing spring dresses. This store has easily become my favorite.

Thumbnail of user carlynneh
Italy
1 review
0 helpful votes
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May 2nd, 2015

Well over a month and STILL waiting for my order!
After my last negative review I wrote here, my order was "suddenly" shipped...
Only now, they claim my address is not correct!?!

I receive ALLLLL other online orders including furniture pieces to my home address... all except ROMWE!

Ive asked them who the courier company is that they are using, so I can contact them directly... but no response...
Maybe a miraculous reply and delivery will happen after this post... but I'm not holding my breath.

Pathetic!

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are sincerely sorry for the troubles we have brought you.
Generally we need 5-7 business days for processing and it takes longer than usual because some of your items sell well. We need more time to customize it from the factory. We have checked for you that your order have been shipped on the 26th April. The tracking number is YT1537017162311758, you track it via http://www.17track.net/en/result/express-details-190008.shtml?nums=YT1537017162311758
Hope you can kindly trust us.
If you have any question, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best regards

Thumbnail of user naomiec
Canada
1 review
1 helpful vote
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June 28th, 2016

I ordered on 22/06 and its still being processed. I asked a question on 25/06 asking about it yet no one replied. I'm really nervous since reviews are bad... Can someone tell me when its going to be shipped? It said 24h but its been more than 24h. Anyways customer service sucks.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

Your items have been shipped out today. Your tracking number is LM03******4CN(we have sent it to your email box). You can get logistic information through this linking. http://www.17track.net/en

You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.

Apologies for all the trouble and hope you will receive the order soon!

Thumbnail of user sheah4
North Dakota
1 review
2 helpful votes
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October 17th, 2017

Recently wrote a review about receiving the wrong item that I ordered, and ROMWE promptly responded and refunded me for my trouble without having to ship the swimsuit back. I appreciate their customer service with the issue.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Shea,

Thank you for ordering from our website.
We are so sorry that the item (swimwear170622308) came with the wrong swimsuit, we are so sorry for this kind of situation, and we will certainly help you return and refund.
And for the second package, the tracking number is 9405510200XXXXXXXXXX, you could check through the link https://www.usps.com/.
The package is in transit, please kindly wait a few days.

Apologize again for all the troubles, if you need any other help, do not hesitate to contact us.

Sincerely,
Romwe Customer Service

Thumbnail of user sophier15
Canada
1 review
2 helpful votes
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September 14th, 2016

Spent $100 on clothes plus $25 on duty charges and these clothes were literally designed for children or something. An XL fits like an XS, the clothing is much too short to fit anyone over 4 feet. I'm really pissed off cause I was excited for the clothes I bought since they were extremely cute. Never order from these people it's a waste of your money. Or if you're a small person, order a bigger size or I garuntee they will not fit you. I wish I could give them a negative rating, honestly b

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Sophie,

Sorry that the order number you provide us was not correct. Pls login your account on our website find the order number, so that we could help you to make things right.

Please contact our email address webmaster@romwe.com.

Thumbnail of user rebw
Kansas
1 review
1 helpful vote
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February 19th, 2016

I have read horror stories of the sketchy site romwe but decided to order anyways. I ordered 2 t shirts a sweater and shorts. I am amazed at the quality. The package took about 3 weeks to arrive. (Which sucks) but the clothes were so cheap and I love them and they have amazing quality. I will order again! The only thing is my shorts were 'one size fits all' and they were a little small. I recommend to size up on everything bc they do run small

Thumbnail of user danis40
Canada
1 review
8 helpful votes
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July 25th, 2016

I ordered 7 items from Romwe, expecting to get them in 2 weeks, but 10 days later they responded that one of the item in my order is sold out. Which is passed their packing and shipping policy.

Then I tried to track my ordering realizing it's product is being shipped from China, which I was really surprised. If I knew I wouldn't have order from this site. Anything ordered online from China are cheap, bad and small material.

Until today I still haven't received my order, and it has been over a month.
Will never purchase from them again nor would I recommend them to.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our site. We are truly sorry for keeping you waiting.

We cannot find any effective information through the order number you provided.
Please send us your correct order number or the email address you registered on our website that we can help you as soon as possible.

Normally it takes 3-7 business days for us to get the order ready for shipping, but if the items you ordered are in great demand, it will take longer for our suppliers to get it ready, we apologize for the delay.

The size of our items correspond to the size reference on our site. We have strict quality assurance before each product is packed and shipped. If the size and quality of the items are quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.

Apologies again for all the trouble. Waiting for your reply.

Thumbnail of user emilyk54
Illinois
3 reviews
6 helpful votes
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July 22nd, 2017

Romwe was not the first site that I have ordered from, and it won't be the last. My personal experience with the site was wonderful. Shipping was moderate, the deals were great. I see many complaining about being scammed by the quality of the products but what can you really expect? I bought a total of six clothing items and it cost me half the price of say--Forever 21. Romwe did not disappoint. The only reason I am giving it a four star rating is because I know that many items would not fit women larger then myself. One-size does not mean 'fits all', and I am in no means skinny. Just be careful when ordering the correct size from this site.

Thumbnail of user veronicas140
Veronica S.
California
4 reviews
18 helpful votes
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August 20th, 2019

Everything I ordered was huge. The quality was terrible. I shouldn't have expected more, because everything is like three dollars. DONT order from Romwe. You might as well just wear a suit made of trash bags.

Tip for consumers:
Just don’t

Products used:
None

* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user miaom
miao m. – ROMWE Rep

The customer was contacted and the issue was fully resolved to the customers satisfaction.

Thumbnail of user christinel623
GB
1 review
1 helpful vote
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December 12th, 2020

There is no human customer service so when something is wrong you cannot get in touch. If you receive a damaged item then you have to pay to return it. I have sent the requested photos of the damaged jumper & the damaged bag it arrived in twice, but then get told that they cannot deal with it! I just keep going around in circles & getting no where

Thumbnail of user indiak2
Pennsylvania
1 review
36 helpful votes
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February 15th, 2018

So, I just ordered something, and spent about 62ish dollars on romwe. Everything is so cute. Just had 1 question... No wait 2.1. Are the clothes cheap because of the such low prices, and the sizes are weird... Can u put them into like normal sizes (2, 4, 6, exc) It would be really helpful

Thumbnail of user elsab4
California
1 review
5 helpful votes
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November 7th, 2016

This has to be the worst online store. They take your money right away but then they start to send you messages saying the items you order are out of stock. I ordered 6 items on Oct. 16th and so far only two have arrived. When I opened a ticket to complain, they told me my order was in transit, to close my ticket and give them a 5 star review. Are these people for real?

Their clothes are not worth the money. Same crap you find at Walmart without the aggravation. Don't bother.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear Elsa,

Thank you for ordering from our website, and we are so sorry for all the troubles.

And for the two items out of stock, we have already processed the refund to your wallet.

The other items is on the way, the tracing number is 6129XXX40429953371, you could trace through the link https://www.fedex.com/apps/fedextrack/?action=track. But Fedex won't update the tracing information until the package arrived at USA, please kindly understand.

If you have any other concern, do not hesitate to contact us.

Thumbnail of user jennifera50
Texas
3 reviews
3 helpful votes
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April 1st, 2015

My last purchase with Romwe was a Lace Tassel Chiffon White Blouse. What I love about their company is latest fashion trends, unique clothing, but at inexpensive price points. Is it Neiman Marcus quality? No, but for keeping mine and my daughter's closet stocked with fresh fashion pieces that are only in style for one season... this is great. This blouse is a great example, a nice chiffon hi-lo shirt in white. With hand washing it has actually survived several cleanings already.

Shipping was right on time. Item was well packaged inside a sealed plastic bag inside a bubble envelope.

Value
Shipping
Quality
Thumbnail of user jol157
California
1 review
9 helpful votes
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November 29th, 2020

As I write this, my order was sent out on September 12th, it is October 30th now. My item was claimed to be 'delivered' but I never got it, and $21 is a lot to be spending for nothing. SUPER unhappy. What's more, there's no guarantee they'll get back to your emails either. So yeah, just shop on amazon or depop. Same stuff but at least you'll actually receive it (The photo is of what I bought, and, of course, did not receive).

Thumbnail of user markw140
MK
2 reviews
2 helpful votes
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July 2nd, 2015

I've recently found Romwe, and I'm extremely happy that I did. Romwe is all in one. It offers stylish clothes with affordable prices, efficient shipping and so on. Another thing which I like, is that they often offer good deals and discounts. I'm fully satisfied with their service, and I highly recommend them

Thumbnail of user ilac
Massachusetts
1 review
1 helpful vote
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January 1st, 2016

I ordered this amazing shirt, and it exceeded my expectations! Perfect for any occasion, I want to wear it every day. I would most certainly recommend this site to a friend, and I am planning on ordering again! Shipping was fast and the product quality was fantastic! Romwe is my new favorite store!

Thumbnail of user jadenc3
Connecticut
1 review
0 helpful votes
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February 17th, 2021

This online website holds a wide variety of clothes that will fit the style of all different people. Each piece of clothing is discounted to inexpensive prices, not to mention because there are tons of sales customers can get promo codes that decrease prices even more. Overall, this website is a good choice.

Thumbnail of user alexs416
GB
1 review
4 helpful votes
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April 1st, 2017

Ive ordered a few times from Romwe now, each time buying about 10-20 items. The clothes are cheap - they're not great quality, but they're not terrible. For shipping, yes, it takes a while, but this is pretty much the same for all shops from china, you shouldn't order for an event as the delivery times do vary, but they have always eventually came for me. (longest was 3 weeks and i live in the UK) I only order clothes with selectable sizing as i know Chinese clothes are generally smaller, and i always check the measurements given on the sizes. I am going to definitely order from here again:-)

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miao m.

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