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ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.
Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.
I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.
My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.
The picture of the item is not accurate at all to what i received. It looked like two pieces of felt were thrown together to make a "sweater". Shortly after my purchase they took the item off there site making it impossible to have proof. I am so disappointed. All I wanted was a cute sweater... all you wanted was my money. So thanks for being such good human beings, because we all know cutthroat business-trumps human dignity every time! I will never order from you again!
I ordered the Birds Print Slim Tshirt from romwe.com because I absolutely loved the print for Spring. I felt comfortable purchasing it online because they provide you with specific measurements of the shirt, so you have a good idea as to whether it will fit correctly or not. I expected shipping to take a while, but it was here within two weeks! The shirt is polyester and flows casually on me. I love the fit of the crew neck and length. I will definitely be ordering more from this site, especially since they offer free shipping with bulk orders!
I've been a fan for Romwe and always loved their clothes! They are of great quality and not to mention a very kind customer support! Have been enjoying my experience with them and they don't disappoint. :)
I ordered Double Wear Raccon Hair Khaki cape on ROMWE site, i was really surprised when i received order sooner than expected... it is just like a dream when i receive my clothe.The ordering process and shipping was so easy and convenient. They quickly delivered one of my favorite dress. Shipping was really quick and this is the fastest shipping, i ever experience. With such a surprise am coming back to buy more from you.
Finds it absolutely stupid how they don't have a phone number to contact them at, and you have to submit a ticket in order to talk to them about an order, which probably won't even be answered. Totally scam! Out $200 now, cause it's impossible to contact them. Besides probably on here. But they told me that they haven't received any payment from me (even if it shows on my banking that the money did go to romwe) only after they tried to make me send them an additional $25 and I started to question why. I want my money back! Or Atleast the clothes!
Hi dear,
We have checked your account and found that you placed 3 orders on our website totally. Order RWZPY28712 was placed on July 22 including 2 items. Order RWYLX28704 and RWYKK28704 were placed on July 20 including 3 items. All of your items are still unpaid. And we never ask our our customers to pay more money after they have finished their purchase.
Our customer service will contact you to get more details about this problem. You can check your email box later.
Apologies again for all the trouble. Waiting for your reply.
I wish I would have read the reviews on this site before making my purchase. It has been more than a month since I put in my order and yet I have received nothing. Even after sending them countless emails and trying to live chat with them. No response and no package. They moved pretty fast to take the money out of my account but they are not moving fast at all to give me my property. This is so frustrating and there seems to be nothing I can do to get my shipment or a refund. My advice, the cheap prices are not worth the hassel you have to go through to actually get what you purchased.
Dear customer,
We sincerely apologize for any inconvenience we have brought you.
The local bank needs some working days to deal with your refund. Please contact your local bank to confirm whether the money to your account. And wait patiently.
We will improve our service attitude, bring you professional and meticulous service. Please give us your order number, we can help you find the refund information in detail.
If you have any order problem, please do not hesitate to contact us with any questions or concerns with this e-mail: webmaster@romwe.com.
Have a nice day!
I found the most amazing dress for a wedding I had to go to on romwe.com. This is a great source of fashion and accessories at A GREAT PRICE. I can seriously get at least 20 outfits for under $100 on here, it is AMAZING. I ordered and I ended up getting free shipping. The clothing and items arrived in excellent condition and they look just like they did on the website. They offer great deals and you are in for luck when you end up with a whole new wardrobe for the cost of one outfit in the mall! Now that winter is around the corner, I can't wait to wear my new winter Maxi from them. Thanks again! I love this site!
This is pretty much what they're talking about when they say "what you pay, is what you get".
Worse fabric I've ever seen/felt in my life, poor construction of the models, and it doesn't look at all as the pics online.
Overall I wouldn't recommend this product to anyone, at ALL!
Dear customer,
Nice day.
Thank you for your great support and sorry for letting you down.
We sincerely apologize to you for your dissatisfaction with the quality. Generally, the real object has some differences with the one in the pictures on the website because of light and pixel reasons. Hope you can kindly understand. Would you please send us some photos which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any quality problem caused by us. Hope you can trust us.
We know our customer service has contacted you and you want to return some items to us. Please know that our website has noted that the return shipping fee should be paid by the buyer. Hope you can kindly understand.
Please believe that Romwe never deceives its customers. We cherish you and spare no efforts to serve you. We are trying our best to improve ourselves in order to bring our customers a good shopping experience. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
I highly recommend everyone to shop from Romwe. I have shopped from this site many times and have got no complaints so far.The prices are competitive enough and the quality of the products is decent. There is a wide range of products available.So many styles and daily new products are added. They give discounts and there is flash sale where you can grab your favourite items in low price. I shopped a blazer and few jwellery pieces which came to around $60 and I got a nail art brush set as free gift with a cute note.The products came well packed and the sizes were just perfect. I got my product in 3 weeks and the customer care helped me well and responded to my queries.No customs was charged from me. They offer free shipping too. I just love Romwe and no doubt its the best shopping site for street style fashion. Romwe Rocks!
The clothes where super cheap, you could feel the thin fabric that felt like it would tear apart in the washing machine, the chain that came with the pants where plastic, all of the clothes are either for really slim or plus sized girls, I am neither. The pants and shorts I ordered had zero room for thighs, and I ordered a plus sized top since it didn't have the big enough size on the size chart. It didn't mention that it was stretchy fabric so now the top is too big.:(
But I did order a phone case with is very good quality as well as a purse. And they came a week early.
Tip for consumers:
if you have thick thighs by even the slightest go a size up, they don't cater to thick thighs apparently
Products used:
shorts, pants, crop top, phone case and purse
Hello, For better service, we suggest you contact our customer service through the link below: https://www.romwe.com/robot?page=navigationBar
I'm from the UK and ordered clothes from ROMWE 3 weeks ago. They arrived today. The clothes are better quality than I expected (considering the clothes are so cheap), however the way they size their clothes is terrible. I was warned to order up a few sizes - which I did, yet still none of the clothes fit me at all. I'm a size 14, so ordered large. They came up at a size 8-10, one item even smaller. Fortunately I have some friends who love them so I don't have to pay the pricey returns fee.
It was an awesome shipping experience of my Online shopping and getting then real fast at my door step. Today I knew that there are few online stores who cares about their promise of delivery. I ordered my favorite Skirts from Romwe.com which I had chosen after a long search on net, I got bundle of my choice collection there and ordered one because I couldn't wait to have it dressed.The prices are also very reasonable and affordable for anyone who are on budget plus who want extra fast delivery. I have already recommended it to many friends.
I found this site surfing online one night and loved their clothing line. I picked out the multicolor hollow floral crop jacket for my girlfriend and she loves it! Ordering the jacket was easy and no hassle. The item shipped on time and arrived as promised on time and brand new. I was quite pleased with this company's website functionality. I have been on other sites before that make it difficult for the customer to complete orders. Romwe is very affordable with high end look fashion and I highly recommend it to anyone who has a wife, girlfriend, sister and to any woman who loves clothes. This place has second had prices for brand new clothes!
I thought I'd write a review as I read a lot of these bad reviews after I ordered for the first time a couple of weeks ago! I ordered on a whim after seeing it advertised on fb, and only after my order did I look at reviews, so before my order arrived I was pretty skeptical - but the delivery was quicker than I thought (arrived within a week!). My order was sent in two packages and arrived on different days, but they told me this by email beforehand anyway. The clothes were also in great condition and fit well. The one negative is they have that kind of 'warehouse' smell when they arrive, but just put them in the wash and that smell goes:)
I just wanted to add my positive account here for anyone who's not sure whether to order! I will definitely order again :)
I ordered four shirts from Romwe. They took forever to get to me and on top of that they looked NOTHING like the photos on the website! They are super thin material and NOT worth the 30 bucks I payed. Even the colors were off! Their sizing chart is totally off. I could get better clothes at the dollar store. I'd advise you to not buy from Romwe.
Hi Kayleen,
Thank you for ordering from our website.We apologize that you have had a dissatisfying experience with your order.
We would be happy to assist you in exchanging or returning any items that you feel are unfit. We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will review and confirm a free return for you so that you may receive a refund immediately.
Sincerely,
Romwe Customer Care
2/3 of the items I purchased were not the correct items when I received them. The sweater is size medium but feels more like an XS. The leggings are extremely cheap and were advertised as cloth. But they sent me liquid leggings. The denim jacket with grey hood that I purchased is too small because the sizes run small and it's very cheap. I DO NOT recommend buying from here.
Dear customer,
Nice day.
Thank you for your support for Romwe and really sorry for all the problems.
We are really sorry for your wrong items. Before shipment, we all have quality control and we will check the package too. Would you like to send us some photos of the outer package and the items you received so that we can check for you and help you further? Sorry for the inconveniences.
On the sale pages, you can get much information about material, sizes and the colors and so on. We are really sorry that your items are not very fit for you. Would you like to use the ruler to measure the items and send us some photos of the clear measurement so that we can check for you? Generally, there will be 2-3cm error because of manual measurement. Hope you can kindly understand. And we will be responsible for any problem caused by us. Hope you can kindly trust us. Romwe really cherishes its precious customers. All of our colleagues will spare no efforts to serve you. Hope you can kindly understand and trust us and give us a chance to serve you.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
AMAZING. I have just ordered my first items from this website and couldn't be more pleased. Customer Service was amazing before I even checked out! Their online chat was extremely helpful for any questions you may have. Will be defiantly shopping here soon!
I love this site for the light summer dresses. She has been really into light colors and floral patterns lately. Two weeks ago I ordered her this floral White Spaghetti Strap dress that I saw on here. The dress came quickly. I am always impressed with the shipping and handling speed of Romwe. She really like the dress and the material and wore it to Vegas last weekend.
I recently ordered a few items and paid extra for quicker shipping. Most of the items on the list said they ship in 24 hours, but one didn't. I need one of the items quickly, so opened a ticket to see if those could be shipped separately, or if I could remove the one item in order to get the rest in time. Unfortunately, they never responded and it still says I have to wait 7 days. I may just need to cancel the entire order since I really just needed one dress quickly and added on because the stuff is really cute. I'm worried now because of the negative reviews.
Dear customer,
Nice day.
We are really sorry for the problems and the late reply.
Because we have a 7-day holiday before and the time difference, we can not contact you in time. Hope you can kindly understand. Generally, we need 3-7 business days for preparing the items which are not included in delivery time. We found that there is one item in your order can not be shipped in 24 hours, to bring you the convenience, we will ship your items together to you. And now all your items have been prepared well. Hope you can kindly understand and trust us.
Besides, we found you have opened a dispute. Would you please close it and we will ship your order to you as soon as possible or we can not ship your order to you. Hope you can kindly understand and waiting for your reply.
Romwe cherishes its customers and never neglects its customers’ problems. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
This website has a nice look and feel apperance and looks like they work day and night to ensure that their website is upto date with the latest fashion trends at a super deal for all. Their customer service is excellent as they keep you updated on your order status very professional indeed.
In a nutshell I would certainly recommend anyone looking to buy the latest fashion clothes and accessories to visit their site sign up and grab their super deal and enjoy their amazing online shopping experience
My daughter directed me to this site (19) because I am a sexy senior (so I am told) and I love the vintage dresses you have. They are not only beautiful to look at but feel wonderful on too. When you are over 60 you want to look your best -- I can do just that with the clothes you offer. I am a young looking 60+ and I dress like a classic women. Romwe vintage has just the style that I love - style with an edge but sophisticated.
I recently purchased a tapestry and the product is faulty. The writing is backwards on the front as you can clearly see from the attached photos. I've made it numerous attempts to contact customer service and have yet to receive a response.
More quality product and even more customer service.
I ordered from Romwe as a first time customer and the experience was mostly very frustrating. I left a terrible review earlier but decided to delete it and re-write one once I got my package. I ordered a floral backless jumper and it took forever to arrive but once I finally got it I absolutely loved it. I never stop getting compliments on it! It is so gorgeous and well made. The only thing stopping me from ordering from Romwe again is their absolute disorganization and terrible customer service (they sent me the same automated answers and would not properly answer my questions on several occassions, they also lied many times and told me my order had shipped when it was still processing). So basically if you are up for the wait then feel free to order from them but don't fall for their "happy to tell you your order is ready to ship" statement because it's most likely not true.
Dear customer,
Nice day.
Sorry for the late reply and all the inconvenience we have brought to you.
Maybe there are some misunderstanding between us.
As our customer service mentioned that we generally need 5-7 working days to process your order. We have checked for you, and found that your item has been really stocked well and we were ready to ship your package on June 1st. But we know that you have contacted our colleagues before and your requirement of the delivery time is last sunday. And just like our colleagues said, your item can not be delivered on sunday. In order to guarantee that you can receive your package, we can not ship the package, and because we were at weekend before, it also caused the delay of your shipment. Hope you can kindly understand.
We are really sorry for leaving you such impression. But you are our precious customer, it is not only our duty but also our honor to help you. You satisfaction is our best comfort. We will arrange the shipment for you as soon as possible. Hope you can trust us.
If you need any other help, please feel free to contact us.
The email is webmaster@romwe.com.
Thank you for your support.
Best wishes
Everything in my order has fallen apart after one wear. Clothing I bought was not at all the same description of what i received, I purchased a swim suite and it was completely see threw in the picture it is not and does not tell you on the site. With a top i wore once all of the seems came undone after going threw the washer only. A lace dress i had received has wholes all over it and dose not look at all like the picture.
I will never order from this site and I have told my friends the same.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us a few pictures of the measurements of the items you received, we would surely make this right for you. And if the facts are correct, we will arrange a refund for you certainly.
We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologies again for all the trouble.
It took a long time for the clothes to come but I was not too bothered about that. Some of the sizes were not as advertised and some items were poor quality but you expect that from cheap online clothes. I had ordered a lot so I ended up sending about half of them back to the warehouse in Belgium. I paid for the parcel to be tracked and it has been tracked as delivered. However Romwe say that they can't find the parcel and I'm only getting half of my money back minus the potage for returns. Be warned if you decide to use this company.
Dear Emily,
Thank you for ordering from our website, and we are so sorry for all the troubles.
We checked your order, our customer service has contacted our warehouse, and our colleague is looking for your package.
And we will process the refund to your Paypal account as soon as possible, you will receive it within 2-3 business days.
If you have any other concern, do not hesitate to contact us.
Gain trust and grow your business with customer reviews.
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Hi Lea,
Thank you for ordering from our website, we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Waiting for your reply!
Sincerely,
Romwe Customer Care