• ROMWE

ROMWE

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Overview

ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.

Is Romwe legit?

Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.

  • Service
    314
  • Value
    319
  • Shipping
    330
  • Returns
    203
  • Quality
    309
168
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How would you rate ROMWE?
Top Positive Review

“I love this dress!”

Ben D.
2/2/15

I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.

Top Critical Review

“If I could give negative stars I would.”

Emma G.
3/23/21

My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.

Reviews (2,127)

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Reviews that mention popular keywords

customer service (420) customer support (29) order number (28) bathing suits (36) post office (19) delivery time (26) shopping experience (41) quality products (31) product quality (13)
Thumbnail of user gc29
Texas
1 review
1 helpful vote
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August 11th, 2015

I was so excited to get my items for back to school (I ordered 3 shorts, 1 denim skirt, and 4 shirts) I measured myself and checked the sizing 4 times, so i thought I'd get a perfect fit. When it came i tried on the shorts and I was sad to see myself in the mirror. I felt like a 10 pound bag of crap in a 2 pound bag. It was 2 or 3 sizes too small. The worst part was before i even put one on, the zipper broke. It sucked since they were so cute! The denim skit is a size too big, but i can work with that. Half of the shirts were very fragile and need major adjustments. The other two were alright. But all the clothes had a very chemical smell to them, so I hope it comes out in the wash.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for your great support and sorry for the disappointment.
On our sale page, you may get detailed information about the items such as size, material and so on. As for size, generally, there will be 2-3cm error because of manual measurement. Hope you can kindly understand. Actually different items have different sizes. You can refer to http://www.romwe.com/size-guid-a-466.html and see the detailed size description of the item. Then send us the images of your clear measurement so that we can check for you. After confirmation, we will be responsible for any size and quality problem caused by us. Hope you can kindly understand and trust us.
Before shipment, we all have quality control. And your items may be sent out from our factories not very long. Hope you can kindly understand.
Please believe that Romwe cherishes every of its customers. All of our customer service are trying our best to improve ourselves to make us better. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user skylerh1
Georgia
1 review
0 helpful votes
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May 1st, 2015

I was introduced to this site by one of my college friends. She mentioned that the clothes on this site were really cute and at an affordable price, so I decided to check it out. I was searching for a few dresses to wear this summer and settled on 4 dresses. When they arrived they fit beautifully and were true to size. Their site is easy to use and very user friendly. They have such a great selection of clothing that I wanted to buy them all! I loved that shipping was fast and that they were available when needed. I totally recommend this site.

Thumbnail of user mashaeli
Missouri
2 reviews
10 helpful votes
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June 22nd, 2016

Unfortunately, this website is the worst. I really regret dealing with them. I made an order 15 days ago. I asked them why my order took a long time to ship and they told they are waiting for the shoes to prepared. Today the made a refund for the shoes and they told me its out of stock. They disrespect me and they wasted my time. It the third time they did that to me. Although I spent more than $2150 in this website.

Tip for consumers:
This website is a scam

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Thumbnail of user miaom
miao m. – ROMWE Rep

Hi Mashael,

We feel sorry that our customers service team didn’t perform as you expected.

After you make an order, we need about 3-7 business days to prepare the items and the shipping time is separate with processing time. Hope for your understanding.

Most of the items were sent out by express shipping at once after being well prepared. Unfortunately the last item in the order was a bit delayed as the factory needed a special batch production. Thus we shipped this item later in a seperate package.
The reason we sent the second parcel by standard shipping is that it tends to avoid customs duties for this single item, which should be more convenient to you. Anyway, we still should have asked for your advice about that before we processed.

We tracked the second package will reach your country soon, and you may check for the update in shipping later.

Please don't hesitate to contact us if anything, apologies for all the trouble.

Thumbnail of user davidj140
Washington
4 reviews
2 helpful votes
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September 13th, 2015

Few days back I made an order to purchase a fabulous dress for my adorable wife on the occasion of our Marriage Anniversary, actually one of my friends recommended me to place the order through this site, when I placed the order they processed the order for shipment within a very short time with highest priority, I also received the product within the expected time and their products are really best in quality. Their customer service was also implausible.

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Thumbnail of user janee22
Australia
1 review
0 helpful votes
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February 15th, 2015

I love all the styles on Romwe! Their printed tops and sweaters are the best because you can't get them anywhere else. I bought a cute pale blue dress from them not too long ago and it didn't take long for it to get here. The dress was such good quality and fitted perfectly! This was the one I bought: http://www.romwe.com/Sleeveless-V-Back-Flare-Dress-p-*******-cat-664.html

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Thumbnail of user rodelad
Myanmar
1 review
0 helpful votes
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May 29th, 2015

Its a great experience to deal with Romwe. When I saw this site I have just surprised with their product verities and high quality product collection. Then i had decided that I will order some product from this amazing site. Finally I have ordered three skirts and one bracelet. I was in a little hesitation for the shipping and transaction system of this site. But after deal with this site my all hesitation has just gone over. I want to give thanks Romwe site for their quick shipment system and service. I am so happy to have the opportunity to purchase those product from here. I expect that Romwe will serve their customer like this and will be reliable of their great product quality.The skirts was liked by all my family members and the bracelet was just beautiful to look at. Specially the color of the bracelet is just awesome. I want to purchase more product from this online shopping site.Its really a great purchase and proper use of money.

Thumbnail of user brittanyk1
Illinois
1 review
0 helpful votes
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May 22nd, 2015

I love Romwe! This is my third time buying from them and I just had to finally write a review. I live in a rural area and the few stores nearby have nothing I'd be caught dead in! Because of that I do all my clothes shopping online and Romwe is by far my favorite site!

They have the best shoes at the best prices! They have every style and many different heel heights. I also love their dresses because they have such a modern look! I'd have to travel 100 miles to find fashionable clothes and with three kids I just don't have the time!

Shipping is always fast and things are packaged well. Great clothes, great prices and fast shipping. What more can I say?

Thumbnail of user xandrab
Louisiana
1 review
7 helpful votes
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October 26th, 2015

I ordered 2 dresses, 3 rompers, 2 shirts, and a sweater. The only thing remotely wearable items are one romper and one dress. I understand that this is probably because of the cheap prices, but honestly they are really bad quality and also don't look anything like the photos. I am extremely upset about this and will never recommend them to anyone.

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Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
We are really sorry that you have those problems.
The real objects and the pictures on the website may appear slight differences because of light and pixel reasons. Hope you can kindly understand. We feel so sorry you are not satisfied with the quality. On the sale pages, you can get detailed information about the materials and sizes and so on. Would you like to send us some photos which can show the clear differences so that we can check for you? We cherish you and we will be responsible for any problem caused by us. Hope you can kindly trust us.
Romwe never deceives its customers. All of our colleagues will spare no efforts to serve you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user darlingn1
California
1 review
10 helpful votes
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July 7th, 2016

So searching on Pinterest I thought wow such cute clothes on Romwe for a cheaper price than Forever 21 or another small boutique. Wow I was horrified when I received my three pieces of crap, a jumper that was made out of spandex a boho top that was itchy and tight and a button down that was see through and cardboard like. The photos they use on the web are of other people's clothes such as a famous Blogger. I chatted with them prior to placing my order to verify where they were shipping from and the person I asked stated their NJ warehouse wrong they shipped from China and after ending the chat they asked me to give them a good rating I rated them how I liked. It was my fault for falling for this scheme. Just don't purchase from them save your money and spend a little more on better fabrics and quality! Lesson learned

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for letting you down.

We cannot find any effective information through checking the order number you provided. Please give us your correct order number that we can help you as soon as possible.
The size of our items correspond to the size reference on our site. If the size of the items are quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you.

We have strict quality assurance before each product is packed and shipped, if the items are quite different from the description we promoted on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.

Apologies again for all the trouble.

Thumbnail of user yaekoe
GB
1 review
0 helpful votes
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September 7th, 2023

I bought things for Halloween with friends, I didn't need it anymore. The product was delivered for a long time and the quality did not meet my expectations. Here the discounts are significant, a big plus.

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Value
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Thumbnail of user mayak4
GB
2 reviews
1 helpful vote
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August 15th, 2015

I recently bought the 'Apricot Long Sleeve Split Dress'. This was my first order on this site, and I will definitely be coming back. Not only is the quality great (and the price very reasonable!), but the ordering and shipping process was very smooth and trouble-free. I did have one question about the shipping though, so I started an online chat under the 'online help' menu, and they were very quick to respond. The customer service answered my question and helped me with the whole ordering process, very friendly too.

Thumbnail of user maril252
Canada
1 review
2 helpful votes
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July 22nd, 2015

I ordered 5 pieces of clothing, 4 of them were ridiculously too tight and short (I wear size S).
I had to pay $23 CA of duties when the package arrived even though I was promised free shipping with my order. I contacted them and they accepted to refund the duties. But they won't refund the clothes because I do not want to return them (it would cost me more money and trouble).

I removed a star because they won't stop sending me emails to change my review.

Thumbnail of user miaom
miao m. – ROMWE Rep

Dear customer,
Nice day.
Thank you for your support first and sorry to let you down.
Generally, when you get into the sale page of our goods, you may get detailed information about their sizes. And there will be 2-3cm error normally because of manual measurement. Hope you can kindly understand.
As for taxes, please know that our website has noted that “In general, free shipping to most countries will not incur custom taxes. We cannot guarantee that no taxes will be charged. If you have been charged, please feel free to contact us and we will try to help”. Therefore, to reduce your taxes and make you have a good shopping experience, we took half of the duty for you. According to the terms in our return policy, we will provide a full refund after our customers returned these items which were received within 30 days of original order delivered date. And our customers should be responsible for the return shipping fee themselves. Hope you can kindly understand.
Please believe that Romwe never deceives its customers. And we are trying our best to let our customers have a great shopping feeling all the time. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.

Thumbnail of user lucyo4
California
1 review
1 helpful vote
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January 12th, 2015

I loved buying from Romwe, they have great clothing, good diversity, and they are super affordable. I never had any problems, from ordering to delivering, everything was well packed, they shipped right away and their customer service were very helpful! I got exactly what I ordered and I am very happy customer now =)

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Thumbnail of user chelseac21
Australia
1 review
1 helpful vote
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July 18th, 2016

I ordered from your website two days ago and I cancelled my order straight away. I submitted a cancellation ticket like your FAQ says to do but I still have not received any replies. It has been over 24 hours and your website says that you would respond within 24 hours. I want a full refund of my order before it starts processing.

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our site. We’re truly sorry for letting you down.

We apologize for all the disappointment and inconvenience you’ve been through, and we’re doing the best we can to make everything easier for our customers because we know there’s still a lot for us to improve.

We have canceled this order for you and refunded to your credit card. The process of refund usually takes 15-20 business days. Hope you can understand it kindly.

Apologies again for all the trouble. You can contact us if any problem.

Thumbnail of user davidb331
Georgia
1 review
1 helpful vote
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September 6th, 2015

Wow... that's amazing. I really impress to their work. Their printed tops and sweaters are the best because you can't get them anywhere else. I bought a cute black dress from them recently and it didn't take long for it to get here.

Thumbnail of user natashaw9
Virginia
2 reviews
0 helpful votes
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June 20th, 2015

I love this site! I went there to purchase a few things for the summer and found that I couldn't even stay under my budget because they have so many cute things.The website is really easy to use so ordering was a breeze. Everything was shipped to me in one package, which doesn't always happen on some other websites that I have purchased from, and yes, the items looks just like it did on the website. I do majority of my shopping online just because of the convenience, this site is super convenient for me.

Thumbnail of user annam200
Maryland
1 review
5 helpful votes
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February 19th, 2017

Based on some of the reviews I saw, I didn't expect much. I saw this site and naturally did research to make sure it was real... and the results were 50/50. A lot of people said the site was bad and slow, but it's actually good. I used the chat twice and both times were equally helpful. The clothes were in perfectly good condition, fit fine as I used the size chart. Pleasantly surprised.

Thumbnail of user jeniferr3
Georgia
2 reviews
1 helpful vote
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January 8th, 2016

I love to online shopping. I got a great experience with ROMWE. I'm fully impressed with their online services and quick shipping system. Last month i bought a Waist Elastic Slim Pant with black colour. It was very hot looking to me. Really i'm very happy with ROMWE. I love their thousand of high quality product.

I would highly recommend Romwe.com for online fashion, clothing.

Thumbnail of user brandyem
California
2 reviews
2 helpful votes
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April 18th, 2016

The delivery was quick and impeccable.

There were lots of wonderful items to choose from and the website is super easy and clear. The many terms means that you do not use unnecessary time on clothes that may still not available in the size you want.

Thumbnail of user nickc58
California
2 reviews
13 helpful votes
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May 18th, 2015

I have recently purchased a dress for my wife from ROMWE. The transaction was so fast and there were no problems with the order. The package arrived within days promised. The dress looks just as good in person as it does on the website. The dress is just fit well to mt wife.Not a single thing had to be altered. I received the dress in perfect condition with no damage and great quality. I am very glad because I purchased this dress with a very adorable price. I'm absolutely in love with ROMWE now because my wife is very happy with my gift. Highly recommended!

Thumbnail of user angelr16
District of Columbia
1 review
0 helpful votes
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May 11th, 2015

This was my first order on romwe.com. I've already known it but I've never tried because I wasn't sure in buying clothes on internet.
I've ordered many clothes because of the 50% and 70% discounts so I've paid very little. The quality of clothes is real good for the price I've paid! Obviously you can't compare them with branded ones.
I will surely buy something more, not only clothes but also accessories and shoes because I can have quality without overspending!

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Thumbnail of user catalinap
Belgium
1 review
1 helpful vote
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April 15th, 2016

I was pleased to find this website, and did not hesitate to order from them. However, tracking was somewhat problematic the first few days, and I became worried. I read many reviews online, mostly negative, which was a shock to me, especially after I had already placed my order. I was nervously waiting for my order to come through, thinking it wouldn't, when it came in the minimum time it predicted (7-10 days, it came in 7 days). Everything fit, except a pair of shorts which is due to sizing and probably my own fault for not really looking too much into it (these shorts were added to cart so I could get free shipping anyways!) Overall, this website really is a bang for your buck and after my experience, I will be buying from them again!

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Thumbnail of user samanthat31
California
1 review
10 helpful votes
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March 3rd, 2017

I was scared to order from here because I heard such terrible reviews, but I think I've found my new place to buy clothes! I bought 8 different clothing items because I couldn't resist and they all fit me perfectly and looked just like the picture! I absolutely love this site and will order from here again! It took a while to ship, which is understandable since I'm all the way in California, but for how cheap it is and how cute their clothes are it was totally worth the wait!

Thumbnail of user victoriar26
Australia
1 review
2 helpful votes
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July 14th, 2016

I've been told that my order will be received within a week, and I understand that you should never trust online shipment times but, I really need my order tomorrow as it's my daughters birthday.

I hope you can help me!

Edit: I finally actually received my items, even though they arrived too late for them to be considered as a birthday present (thanks for the stress by the way). Most of the items I purchased were either too small or had spelling errors (I'm actually not surprised). Luckily my daughter loved the items enough to keep them, and save the hassle of actually attempting to return the items.

Absolutely horse s*! T, wouldn't even recommend it to my worst enemy.

Also, they still continue to pester me about changing the rating so, there. I changed it :)

Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

Your ordered on July 5. It takes 3-7 business days for us to get the order ready for shipping. Therefore, we shipped out your items on July 12. We are truly sorry for that your items cannot be delivered like your expect time. Your tracking number is 55510******1(we have sent it to your email box). You can get logistic information through this linking. http://www.tollgroup.com/onetoll

You should know that after we shipped your package to the courier, the courier still need to transport the package to the post office. Therefore, the post office need a little time before updating the logistic information. Hope you can understand it kindly.

Apologies again for the delay, hope you will receive the order soon!

Thumbnail of user tessad2
California
1 review
2 helpful votes
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July 8th, 2016

My clothes have taken 2 months to get to me and it still has not arrived! I've been emailing them (or rather submitting tickets) and they kept saying my clothes were still processing/ were still in the warehouse then eventually my package was lost somehow before it even shipped. I finally got an email saying it has been shipped and I should receive it in 6-8 days, but who knows if I will receive it by then. I'm definitely bummed because the clothes online were really cute and cheap but the amount of time I have had to wait was ridiculous. Hopefully when I get my clothes I will actually like them! One good thing though was that they responded to the tickets (which is their way of communicating with customers) pretty fast.

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Thumbnail of user miaom
miao m. – ROMWE Rep

Hi dear,

Thank you for ordering from our website. We’re truly sorry for keeping you waiting.

Yes, normally it would only take 3-7 business days for us to get the order ready for shipping, but the item you ordered is in great demand, thus it took longer for our suppliers to get it ready, we apologize for the delay. The process of changing items also takes a period of time.

The delivery time differs from country to country. And it can also be affected by shipping mode, customs inspection, public holiday and so on.
Hope you can kindly understand.

Apologize again for all the trouble.We never want to lose you friendly relationship with us. We want to give a $3 off coupon for the disappointment and inconvenience you’ve been through. The coupon requires no minimum purchase. We have sent the code to your email box.

Apologize again for all the trouble.

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Thumbnail of user miaom
miao m.

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