ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.
Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.
I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.
My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.
I do business online and we all know that product and service delivery is one very important factor that gives any company an edge in the world of business. I purchased a product from this company and I will like to say that they have one of the most excellent delivery system. They are well organized and you are sure to get your goods in a good state. If you want to enjoy peace when you buy products online, Romwe will give you that peace with their amazing delivery services. I am always at peace each time I order a product from Romwe because I am sure to receive my goods.
I was waiting for the clothes for the exact month. So during that time i read many reviews and i was afraid of what i am gonna get. But when i received the clothes, every one of them (i ordered 9 items) fit perfectly. But to be honest, i dont know if i ever order from here again because it is such a risk, and i was so lucky that one time.
Ordered almost a month ago - still shows no orders were made - amount was charged to credit card the same day we ordered! Log into my account, and it shows no orders! SO FRUSTRATING! Can not get anyone to answer my emails! This company will be getting nothing but BAD reviews from me and my daughter!
If I could, I would rate them a 0! My package says it arrived, but never did and they dont care to refund me my money. Their $#*!ty excuse is they already paid usps and to go to their facility and make a claim to get a refund. Im beyond ferious. This is the first time I ever leave an review, but people need to know. Dont let their cute clothes scam you!
* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I have ordered clothes from this website a few times now, and each time has been a great experience. This time round, I purchased the White Sleeveless Cut Out Floral Print Dress. As always, ordering the products was incredibly easy and I received the dress quicker then I expected. The dress looked carefully packaged and was great quality. I highly recommend this place!
Romwe is great! The prices are so super cheap but from what I have seen from my friends that have ordered, the quality is top notch! The customer service is also really helpful and super quick. The responses are instant and very efficient and helpful. There is so much choice and website is really easy to navigate. There's also lots of different offers on which is awesome too!
All the items are so quirky and different to most places, I know that this is going to become my favourite shopping destination! :D
Really very easy to shopping from Romwe and their customer service is great. I ordered 3 dresses from here and they delivered that within 4 hours. I think it is so quick service not only me but also for all. The price of the dresses are also reasonable. I highly recommended the Romwe for shopping!
ROMWE, what can i say about them other than they are my favorite online store. I can find anything i want online, tops, dresses, tops you name it. Just the other day i bought the cutest little accessory online. The site is easy to use and i just love them. If you are looking for you next outfit, whether it is dinner with the family, going to the movies, work attire or a day at the beach they have it all. Dont take my word for it. Check them out for yourself. You wont be disappointed. I wasnt. ROMWE is everything.
I ordered £70 worth of clothes from this website having been told very good things. I placed my order over three weeks ago however when I track my parcel it says that it was entered on to the GLS system but not handed over. I called GLS who said I must speak with ROMWE as it was them who had not passed on the delivery. I'm so disappointed and some of the clothes are presents for Christmas and I'm so worried they won't ever turn up. I have left 4 emails for ROMWE with no response. I still don't know where the clothes are or if they will even arrive! I think I will be staying clear in the future!
Dear customer,
Nice day.
Really sorry for the worries and the late reply.
Because of the time difference and the weekend before, we can not contact you in time. Hope you can kindly understand. We generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand that. We found your parcel was shipped on Dec 5th. It has been updated a little. And because it is busy season now, the logistics information may need a little more time to be updated. Hope you can kindly understand. But no worry please, we will always serve you with our best efforts. Hope you can kindly give us the chance.
We are really sorry for the response. We may not receive your emails. When you meet some problems, you can contact our online customer service directly and you can also contact us via tickets. Romwe cherishes you and we will never ignore you. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
So I was pretty skeptical at first... I mean I am not the typical size 0 and I hear horror stories about sites similar to Romwe wear the prices are fantastic but when you get the products they are two sizes to small or would only fit a 5th grade elementary school kid. I picked a few items and submitted my order I was able use the coupon code on the website but realized the percentage is off the full price not the markdown but it was still a decent deal. I ordered sizes up Im generally a medium so I bought large. To my dismay the items came on time as scheduled in individually packaged items. I bought a dress, two shirts, and a pants set. All of the items were true to size so I should have just ordered my regular size. The pants set was way too big so I gave it away but the other items I was able to get away with even though they were fairly big. Overall, I will probably return and by my true size.
2 weeks before Christmas I ordered a dark blue romper. My delivery arrived a week later, but what i received was a long sleeved white shirt. I quickly sent a message to the live chat team and got a quick response. I explained the situation and they said a full refund would be given. I received the refund within a few hours which was great! However, I was told that I could expect my original order within about a week. It never came. I sent a message to the live chat team again and asked what happened with my original order as I was told I would still receive it. They told me that if I wanted my order I would need to use the money I was refunded to buy it again. I was sent 3 different discount codes but I will not be using them.
The first lady I spoke to (by the name of Catty) was very helpful and processed my refund quickly. But I will not be buying from romwe.com again as I was left without an outfit for Christmas Day.
Hi Katrina,
Thank you for ordering from our website, we are so sorry for all the troubles.
We checked your order, we have processed the full refund to your Paypal account on December 20,2017, the transaction ID is 5H31957XXXXXXXXXXX, please check your Paypal account.
If you need any other help, do not hesitate to contact us.
Sincerely,
Romwe Customer Service
Ordered at the start of the month and I keep on waiting.
6-15 days, is all their stupid employees respond with.
After asking and waiting a lot, I finally got the package. A little after a month. They need to learn to respect the customer, that was my main problem. They took my complaints too casually.
The customer is always right.
* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Anum,
Thank you for ordering from our website.
We checked your order, the tracking number is YT17340271XXXXXX, you could check through the link http://www.yuntrack.com/Track/Detail.
We are so sorry for the delay of your package, we will contact the shipping company and urge them to accelerate the process, please kindly wait a few days.
Apologize again for all the troubles, if you have any other concern, please let us know.
Sincerely,
Romwe Customer Service
I purchased an iphone case from them as I couldn't find it anywhere local and was willing to wait out the shipping time; it arrived slightly later than expected but it was in great condition too and the quality was really nice. The only reason I'm not giving them full marks is because it took slightly longer than expected but I don't blame them for that as estimated dates for international shipping is not always reliable. Shipping costs were as expected; this is coming from China and the costs on the website were also fairly reasonable. I am very happy with the item and the overall experience of buying from them, I will revisit their shop in the future!
They got my order wrong twice. The make you pay for shipping when they send the wrong order. The clothes are poorly made with pockets in the wrong area like on your hip and at your knees and they send orange color as red. Don't buy from this company they totally stink and shipping time is outrageous.
Dear Catherine,
Thank you for ordering from our website, and we are so sorry for letting you down.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
Please send us the photos of the wrong items, we will certainly help you to solve the problem.
Looking forward to your reply!
I tend to buy clothes from Romwe all the time. I usually buy T-shirts, pants, and jackets from here because they are all cheap and are great quality. The only thing I wish romwe can change is their shipping. It takes almost 3 weeks for my clothes to come. Other than that, I love shopping from romwe!
I am in love with this bikini, I ordered the Black Metal Embellished Bandage Bikini. It is perfect for the summer, and it is so cute too. By far the best deal for any bikini, and at a cheap price of $8.90. I will definitely buy from Romwe.com again. The fabric is high quality for the price as well.
The operator was helpful by giving me a new 60% off code to use in another purchase when I couldn't use it the first time. Friendly advice and good value and quality products, especially in the sale! Get it while it's hot!
Tip for consumers:
remember to use the code on your order you get via email when you register!
Please do not trust Romwe and make the same mistake I did. I ordered three tops, a romper, a pair of jean shorts, and a stick-on bra. I measured my size according to what it said to do on the app. I am a relatively small person but these clothes don't fit on me! I am normally a size 2 and can't even get the shorts fully on. The shirts are a terrible, see-through material and skin tight (basically crop-tops, though they were not advertised as such). The romper is see-through as well and truly unfit to wear. The stick-on bra is the only thing that's useable, but even that is a stretch because of the bad material it's made out of. I would like to get a refund for what I paid; what I was delivered is NOT what I was led to believe what I ordered. Please have a Romwe representative contact me about a refund.
Low quality products thats it. I cant wear them because its so cheap looking. I will never buy from this site again. Thats it. Free yourself from disappointments and never buy. Please review as well the positive remarks i dont think its true.
Dear customer,
Nice day.
Thank you for choosing Romwe.
Sorry for late reply and we sincerely apologize for leaving you with such a negative impression. And you are unsatisfied with our items, which is out of our expectation. Actually we always check every parcel and do the quality-test before the shipment. You are our precious customer, any of your problems will never be neglected and we are willing to help you solve your problems. Could you offer the pics of the items to us to check with the factory? If it is our quality problem, we will be responsible for it. Hope you can forgive us and accept our unreserved apologies. All our colleagues will try their best to help you and we promise that we will do better in future.
Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
1, Be careful.If they asked the copy of your photo ID and your credit card with your VIN number before finish your payment, you will be charged even though you didn't show to them. Check your credit card balance right away.
2, Then you need talk with different agents through online service times with times. Be in patience. This will be the only way to communicate with them.
3, Remember you don't need check your mail. They WILL NOT deliver your "purchased items".
Conclusion, Don't shop here!
* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Hi Dun,
Thank you for ordering from our website, we are so sorry for all the troubles.
Additional documentation may be requested for orders selected at random by our fraud prevention team for further verification before it is sent out for shipping.We carefully evaluate accounts to protect our shoppers from any unwanted billings. If we are not able to get in touch with the customer to complete the verification, the order will be subject to cancellation without further notice. The verification is after the payment, please kindly understand.
We checked your order, the package has been shipped out on October 10, the tracking number is 94055102XXXXXXXXX, you could check through the link https://www.usps.com/.
We are so sorry that you have not received the package, how about we refund you directly? Or we could send you a new package.
Waiting for your reply!
Sincerely,
Romwe Customer Service
I ordered about 10 pieces of clothing on romwe, received them about 3 weeks later only to discover that most of them were terrible quality and looked nothing like their pictures on the website. Out of the 10 things i bought I only wanted to keep 3 but when i went to the post office to return the other items, they told me it would be 106$ to send the package back to that address.
Never ordering there again, terrible quality and not worth the price. (including 30$ fee if you aren't in the states)
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
Please give us your correct order number that we can help you as soon as possible.
We have strict quality assurance before each product is packed and shipped, if the items are different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the items you received, we would surely help you with the return and make this right for you.
Apologies again for all the trouble.
I'm happy to say that RomWe called me And gave me a refund on my order. I didn't have to send back my order at all (which is good because i gave it to my very tiny sister)
It was very awesome of this company top go out of their way to rectify the situation.
So i give their customer service 5stars. Thank you
* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Terrible.
It arrived on time about 7days after order.
But... the dress doesn't even cover my butt. I'm a small - medium canadian. I ordered a medium and yah. So short as and see through.
I also ordered shorts. And they were like a small child size. And see through. Like completely see through. Nothing to the imagination.
I need something nice for my mom and I was advised that romwe was the best place to get it. They had a variety of women clothing and accessories to choose from. I decided to go with jewelry, since I have pretty good taste in that area. They had some really nice stuff and it was hard to choose from. Eventually I selected what I wanted and the price was affordable even after the shipping price was included. Within 3 weeks I received my product and was satisfied with the results since the smile on her face said it all.
OK so I guess I'm in the minority...
I have ordered several items from this company. My first order (to US) was prompt and I loved, loved, loved my items! My second order was placed last week and if it takes the same amount or time as the first, which I expect, I will see it soon enough.
Thank you ROMWE. I am a loyal customer!
I found really great satisfaction delivery of www.rowme.com. I used this site for "Retro Ruffle Red Skirt". Putting an order is really easy there. The simplest half is that there's free shipping from this website on something that you simply obtain. Even as within the image and outline of the merchandise is that the same. I am happy client.
From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Hi Angelica,
Thank you for ordering from our website, we are so sorry that you have not received your package.
And we will process the full refund to your Paypal account within 48 hours, please check your account later.
Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.
Sincerely,
Romwe Customer Service