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ROMWE has a rating of 3.5 stars from 2,127 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ROMWE most frequently mention good quality, free shipping, and online shopping. ROMWE ranks 6th among Discount Clothing sites.
Romwe was founded in 2010 in Jiangsu, China, and is a real online clothing website with more warehouses located in the USA, China, Dubai, and Belgium. The Sitejabber community confirms that Romwe is legit. However, many Romwe customers suggest reading product reviews before purchasing, as quality and sizing sometimes vary. If you're hoping to get your order by a specific date, reviewers advise ordering ahead of time since shipping times sometimes take longer than expected.
I love this dress! The color is outstanding and it fits perfectly! I was worried that it would be less than comfortable but I am astonished at how freely it seems to fit! I can't wait to buy more clothes from this place, it's one of my favorites now.
My whole order was literally in terrible shape, nothing came in the size stated and even if it did the measurements were completely off. Then on top of that my skirt and bikinis were damp inside the romwe clear bags and they smelt like mildew. Absolutely disgusting. Their customer service is terrible and they're just a horrible company altogether don't shop there.
This site was recommended to me by my aunt and I see now why she loved it, the customer support is very helpful and answered all my questions regarding the item I ordered and even explained the shipping arrangements they had available. I was amazed when my order arrived and it was exactly the way I wanted it to look. This is a good company I love the way they do business. I definitely will be recommending this website to everyone I know and will be purchasing from here in the near future.
The best I have ever ordered from.
I have been waiting for my order from ROMWE almost a month. The courier service they use is shocking, with my parcel being 'In Transit To Destination' from Brisbane Airport for two weeks when I live only 20 minutes away. Customer Service have been largely unhelpful.
I have spent $80 on this website and I would like a refund if this is not resolved soon as I believe my parcel has been lost.
I will certainly be telling my family and friends to stay away from this site.
* ROMWE attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Romwe is a wonderful website for women who always changes their clothes and always keep up-to-date. Here, you can find most of the cloth you want. Believe me, give it a try. Totally worth it!
The most important thing is their price is wonderful with a good quality.
The site has a great layout. It was easy to use. I enjoyed browsing the site. They offered great sales coupons right away on the main screen. Professional look to the site. Free shipping. All around just a great alternative to some of the bigger outlets out there.
I bought 4 things (technically 5, I didn't realize I purchased two of the same shirt). You have to realize if you are buying from North America that this is an Asian website. Nothing wrong with that BUT our sizing is different. So if you want to buy from here, know your measurements and also don't be too shocked if half the stuff doesn't fit. The skirt I bought even after having to put it over my head did not fit. I also bought a loose flowy shirt that could have looked nice if I didn't have boobs. They did not send me any return address label so it would be out of my pocket if I wanted to return it. Aka spend $20 on shipping to get $30 back. Also there is duty at the border soooooo its really rolling the dice to get "cheap" clothing. Its unfortunate as there skirts are adorable.
Hi dear,
Thank you for ordering from our website. We’re truly sorry for letting you down.
The size of our items correspond to the size reference on our site. If the size and quality of the items is quite different from the description we promoted on the website, please send us (our e-mail address is webmaster@romwe.com) a few pictures of the measurements of the items you received, we would surely make this right for you. If the facts are correct, we will give return label or cash compensation certainly.
Apologies again for all the trouble. You can contact us if any problem.
While now and the main draw is the quality compared to the price. They have a vast selection at very low prices. My recent purchase was the ruched jacket which seems to be only available at ROMWE. The price was simply amazing for a jacket of such quality.
Romwe.com was suggested to me to check out for really good deals, and when I checked out their site, I couldn't believe how inexpensive the prices were. So many cute clothes for so little! It was like being in a candy store: D
I ordered some cute clothes for a great price and had no difficulty checking out or processing the order. It showed up and the clothes were just as cute as I ordered them. I was able to wash and wear one of the new outfits that weekend, and the new clothes got me tons of compliments- which is ALWAYS a good sign ;) I'll be coming back to Romwe.com again!
They are fast on delivery. I got my product within 2-3weeks of ordering. Product quality is pretty good. Trust me you will not find them bad. I saw many reviews but positives are large in number and i went for the large number and found them great in service. Hopefully those who will read this review will understand. And ya i am happy with the product i got.
I have placed orders and they have come in fast and easy. Customer service is great at helping find solutions. I recommend them to anyone. Loved these, size fits, great materiale and cute clothes for a very reasonable price. Will definetely buy again.
I have bought a dress from the Romwe and get it on time. The dress was very much fashionable and looks so trendy. The seller is so responsive and customer friendly. The color and the size is perfect as been told in the description.
Must be recommended to the friends
I recently ordered a sleeveless dress for my wife. Wow! What amazingly fast service from romwe.com! The dress came on time, was just what I expected, and my wife loved the look. If you're looking for great service, great prices, fast delivery, and the trendiest fashion, romwe.com is your one stop shop.
I am very excited to use my new bought Gold Hole In One Necklace from romwe.com. It is very simple and very nice to see. I loved this one. The price is very reasonable and they have a great customer service. I liked their approach to help the customer to find their best match.
I am absolutely in love with my dress! The quality is amazing and the design is exactly how it shows on the website. The size was a little tricky, I got it in small which is perfect except it's a little tight around the bust area. All in all, best buy ever!
I got my items all in one package after 6 working days! +++ and the quality was much better than I expected!
One size on my tops and dress would fit someone Size S and the quality was good, nice fabric! The other dress I ordered size M and it was like a S as I expected. Fabric of that dress was not the best but definitely nothing wrong with it, will be wearing it. Fitting was all good! So over all I'm happy with my purchase!
So my items are overdue by around 5 business days, 8 days overall- I paid for express shipping and all items were posted, according to the website, within 24 hours.
The courier service I have contacted directly have no record of ever recieving any items from Romwe. Romwe keep trying to tell me the courier service have this item, or that they are in customs- they constantly change their story.
So in the end, I have been charged for express shipping, Romwe don't know where my items are, the courier service have never recieved them and I am down 50 pounds. Do not use this company unless you want to waste your money.
Dear customer,
Nice day.
We are so sorry to bring you so many troubles and make you wait.
Please know that we do ship your parcel in 24 hours. It was shipped on Oct 6th. The logistics information has been updated by the logistics company. Hope you can kindly understand. To protect your privacy, we will send your logistics information to you via email. Hope you can kindly trust us.
We are really sorry that you are not satisfied with our customer service. We will improve ourselves and the quality of our service. Hope you can kindly trust us.
Really sorry for the waiting time. You are our precious customer. We really cherish you.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
Bought shirt looked really cute. Didnt even resemble picture. Cheap Cheap. $14.00. Looked like something that would cost $1.99. They said they would send return label but would deduct $5.99shipping or I could send back myself which I did ($3.00) when they sent credit they still deducted $5.99 said cant reimburse shipping So $4.99 all I got back after paying freight back. Will NEVER do business with them again..
Hi Bonnie,
Thank you for ordering from our website, we are so sorry for letting you down.
Normally, we do not pay for the returned shipping charge, except for the quality issue, please kindly understand.
If the item came not the same as the picture, please send us some photos to confirm before returning back next time.
We have received your returned package, and processed the refund to your Paypal account, please check your account.
Apologize again for all the troubles, if you have any other concern, do not hesitate to contact us.
Sincerely,
Romwe Customer Service
Romwe is one of the very few trusted online clothing store that I love shopping from. You can find a ton of dupes that you would usually find at Urban Outfitters, Free People, and Forever 21 for a cheaper price!
The shirt that I got came in with holes in it, and it was made very thin and wasn't even stitched up all the way in some spots. I ordered twelve things off of this website and I've only gotten three so far. This shirt was the only thing I was really excited about because I've been trying to find one like it. It was very upsetting that it came with a huge hole in it. You really get what you pay for. I hope my other stuff I ordered isn't as cheap as this one. I also got a dress and a scarf and they both turned out great.
Dear customer,
Nice day.
Really sorry for all the problems and unhappiness.
We feel so sorry that there is a hole on the item. Before shipment, we all have quality control. That is an unexpected thing. Would you please send us some photos which can show the defects clearly so that we can check for you? We will be responsible for any quality problem caused by us. Hope you can kindly trust us. Sorry for the inconveniences. Hope you can kindly forgive us.
Please know that we generally need 3-7 business days for preparing the items which are not included in delivery time. Hope you can kindly understand. Because some of your items can be shipped in 24 hours while others need time for preparing, to save your time, we divided your order into two packages. One was shipped on Oct 16th. The logistics information shows that your package has been delivered on Oct 20th. It may be the package you have received. The other package was shipped on Oct 20th. The tracking information needs few business days for updating and sometimes we may not be able to get detailed tracking information until it has been delivered to your country. To protect your privacy, we will send your logistics information via email. Hope you can kindly understand and trust us.
You are our precious customer, we really cherish you and never ignore you. We will improve ourselves and bring you the best online shopping experience. Hope you can kindly trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
They simply best at clothing. They get design from China. They are here with new design everyday. You may thing about costing. I can assure that it will be reasonable.the best thing is they honest with their business.
Awesome place to buy jewelry. They have nice and huge collections. I was amazed when I was seen the collection. I have ordered one. They had help me to find a suitable one. Liked their service very much.
I ordered from Romwe almost a month ago and was hoping to get my order in before Christmas. When it didn't arrive by Christmas, I waited a few days before contacting Romwe because I know that holidays make shipping difficult. I contacted Romwe and was told I would receive my package over a week ago. I finally received the clothes today and I'm so disappointed! I ordered makeup brushes and clothing items. The clothing is made of very poor material and is very thin, and one of my makeup brushes was broken! The clothing looks nothing like shown in the pictures and do not fit, despite me using their size guide. I am highly disappointed with my order!
Dear Charlize,
Thank you for ordering from our website, and we are so sorry for keeping you waiting during this busy season.
We have strict quality assurance before each product is packed and shipped, if the items came with defection or bad quality, or is not like the pictures on the website, please send us a few pictures of the items you received, we would surely help you with the return and make this right for you.
We know that our measurements guide is not good enough and still might cause trouble to our customers, but were doing everything we can to work on that. We would also check with our suppliers to keep this from happening to other customers, your help would be much appreciated.
Looking forward to your reply!
I just received our first order from ROMWE. The clothes are beyond poor quality and the fabric is disgusting. The shirt care labels state to dry clean? Seriously one dry cleaning would cost more than the sorry excuse for a shirt cost in the first place. The measurements are all wrong and the shirts that arrived would fit a toddler and not the measurements of an acutal teenager as listed on their sizing charts. Yes I did measure my daughter prior to ordering. The return cost is $5.99 for shipping and their policy is to not refund to original method of purchase but to put in to your account with ROMWE. To much hassel and the last thing I want is more of this junk from china. I am out $30.00 but I am happy to possibly help others stay away so they do not spend their hard earned money at this company.
Hello Ann,
Thank you for ordering from our website. We apologize that you have had a dissatisfying experience with your order.
We would be happy to assist you in exchanging or returning any items that you feel are unfit. We have a strict quality assurance before items are packed and shipped, if your items came with a defect or were of bad quality, or you feel as if they look different from the pictures on our website, we will make sure that we resolve the issue. Please send us a few pictures of the items that you have received, we will review and confirm a free return for you so that you may receive a refund immediately.
Sincerely,
Romwe Customer Care
I'll definetly shop at Romwe again because their pieces are very stylish, true to its promise, and good-quality products at low prices! I couldn't say anything bad about my shopping experience at Romwe.
My experience with ROMWE.com was out of this world. My order for a dress for my girlfriend arrived fast and she absolutely loved it. The site was appealing and easy to navigate, and it was convient to browse for gifts. Their selection was huge and they have many styles for anyone's interests. The best part was the discounts that ROMWE offered were great for keeping me on a budget. Customer support was very helpful when I contacted them about shipping speeds for the dress as well. Everything was very fast and efficient and I will definitely be ordering from ROMWE again for my next purchase.
I saw the add for romwe on Facebook and saw that the first purchase was 60% off. I needed a dress for a wedding coming up and thought it'd be a good deal. I decided to read some of the reviews and some were alright, some were really bad. I thought "It's pretty cheap, even if the dress isn't good, it's worth a try." I ended up ordering a dress and a pair of shorts. When I received my order, the shorts were decent (cheap quality) but the dress was awful. The picture was very cute and classy, but the actual dress looked like something for a 12 year old. I am 20. The material was cheap and nothing like the material in the picture, the hemlines were off and the sizes were terrible. It looked like a witches halloween costume. So I guess just be careful as to I think its a pretty hit or miss site. And like everyone else said, you get what you pay for. As for me, I don't think I'm going to take the risk again. Not worth it.
Dear customer,
Nice day.
Thank you for your support first and sorry for letting you down.
Generally, the real objects have some differences with the ones in the pictures on the website because of light and pixel problems. Hope you can kindly understand.
On our sale page, you may get detailed information about the items，such as material, sizes, colors and so on. About sizes, in general, there will be 2-3cm error because of manual measurement. Hope you can kindly understand. You can also have a reference to http://www.romwe.com/size-guid-a-466.html to know more about sizes. Would you like to take and send some photos to us about the items which can show the defects clearly so that we can check for you? After confirmation, we will be responsible for any size and quality problem caused by us. Hope you can kindly understand and trust us.
Romwe cherishes its customers and never wants to bring any problems to our precious customers. We promise we will spare no efforts to serve our customers and improve ourselves. Hope you can trust us.
If there is any other problem, please feel free to contact us.
The email is webmaster@romwe.com.
Yours sincerely.
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From Runway to Realway, Romwe aims to bring the top fast fashion into your days.
Hi Amy,
Thank you for ordering from our website, we are so sorry for all the troubles.
We will contact the shipping company to see where your package is, but it might take a few days.
Please contact the shipping company through the phone number 1300136100 / 131531 to urge them ship the package as soon as possible first.
Please do not worry, we will certainly help you to solve this problem.
Waiting for your reply!